website not working? Is it down right now? Server Status Check screenshot
EarthLinkWebsite Name:
www.earthlink.netURL Checked:
Response Time:
Last Down:
Checking EarthLink
Please wait while we check the server...
EarthLink Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
11:1314.89 ms. 
13:5314.59 ms.
16:1814.8 ms. 
18:2323.15 ms.
21:2322.97 ms. 
00:0214.89 ms.
02:4514.97 ms. 
05:4015.02 ms.
07:5514.64 ms. 
10:4214.66 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:45

We have tried pinging EarthLink website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access EarthLink - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 30 DAYS ...
Diane Beebe · 19 January 2016 - 16:47
· · Chrome 47.0 on Windows

regional outage near Erie, PA - Zip code 16510

Gretchen O'Neill · 17 December 2015 - 17:55
· · Firefox 36.0 on Mac

BOSTON – Mail is connected to internet but can't connect to POP or SMTP servers.

Jane Thomas · 12 December 2015 - 15:29
· · Firefox 42.0 on Windows

Comment as of 7:28 PST on 12/12/15: intermittant drops of DLS service in western part of Los Angeles county have been going on for at least 3 days.

John T. Boyd · 5 December 2015 - 05:13
· · Chrome 47.0 on Windows

Earthlink is still down, and this site is totally useless. F#!k you!

John T. Boyd · 5 December 2015 - 03:35
· · Chrome 47.0 on Windows

Earthlink webmail is down again right now. I dont give a f#!k what this site says, its down....AGAIN!

John T. Boyd · 4 December 2015 - 21:47
· · Chrome 47.0 on Windows

Webmail has been down for most of the last 24 hours. I'm cancelling my service, this has been a problem for months.

Claudia Dickerson · 23 October 2015 - 13:48
· · Chrome 44.0 on Windows

I've been getting the Invalid domain message, even though my e-mail address and password are correct. I've gotten it now on two computers since last nigth. I am keept having time added to my attempts at live chat.

BradandTeri Friedlander · 23 October 2015 - 06:52
· · Safari 6.0 on iPhone

Received the same error message. "Invalid domain. Please check your email address and try again."

Rebecca Holmberg · 23 October 2015 - 06:22
· · Firefox 41.0 on Mac

For my mailbox on login,
I have received "Invalid domain. Please check your email address and try again." error message for no apparent reason. I've made no changes to my service or login.

Edward Syrett · 23 October 2015 - 05:23
· · Firefox 41.0 on Windows

When I log into Earthlink Webmail with the link I've used successfully for months, I get this message: "Invalid domain. Please check your email address and try again."

Junior Allstar · 14 July 2014 - 23:46
United States · Time Warner Cable · Firefox 27.0 on Windows

my password is suddenly unaccepted - cannot log into mail or account. Please fix

Andy Sorgie · 7 July 2014 - 14:24
United States · AT&T Services · Chrome 35.0 on Mac

Curious if the servers are down? Getting undeliverable when shooting something to my earthlink address.

Robert DeCandido · 28 June 2014 - 12:17
United States · Verizon FiOS · Firefox 30.0 on Windows

3:15pm on 29 June (Saturday afternoon) - The Bronx, NYC (NY): I can send/receive email from Earthlink webmail. All seems to be back to normal.

Russell Brown · 28 June 2014 - 10:49
United States · Verizon Internet Services · Internet Explorer 11.0 on Windows

Cannot log in... says my user id and password are no good... now I can't even get to Earthlink website to try and log on

Robert DeCandido · 28 June 2014 - 10:28
United States · Verizon FiOS · Firefox 30.0 on Windows

Am using Verizon FIOs as my ISP but kept Earthlink email boxes. Since about 4am (28 June - Saturday) I cannot access my email here in the Bronx, NYC, NY.

Kathleen Dougherty · 28 June 2014 - 09:43
United States · Verizon FiOS · Chrome 35.0 on Windows

Can't get My Earthink on my computer here in the Boston area for the last couple of hours.

Peter Venetoklis · 28 June 2014 - 09:37
United States · Verizon FiOS · Safari 7.0.4 on Mac

Earthlink is down at least since this morning in Westchester NY. No email in or out.

George Hamilton · 28 June 2014 - 08:36
United States · Verizon FiOS · Firefox 30.0 on Windows

Earthlink is down here in CT since this morning (6/28). And 2 days ago I was hit with 50 "undeliverable" mails, things from my acct to unrecognized addresses. Could be unrelated or EL is the victim of a massive cyber attack.

Dorothy Dreier Scotten · 28 June 2014 - 05:21
United States · Verizon FiOS · Firefox 30.0 on Mac

The whole Earthlink connection is down and I don't have access to my email. It has nothing to do with my internet connection.

Gh Denny Denniston · 28 June 2014 - 04:33
United States · Verizon Internet Services · Internet Explorer 11.0 on Windows

Cannot access my Earthlink webmail or connect to from my browser.

Deborah Schade · 16 June 2014 - 23:36
United States · Time Warner Cable · Chrome 35.0 on Windows

Earthlink been down, went down in the middle of checking my email. It has been 2 hours now. Hope it is up and not been hacked by tomorrow. I will go elsewhere if not.

Andrea Carlisle · 16 June 2014 - 22:46
United States · CenturyLink · Chrome 35.0 on Mac

Server is down. No incoming mail for more than an hour. Outgoing mail works.

Sharon Dunn Dinkins Dymond · 13 June 2014 - 07:00
United States · EATEL · Firefox 29.0 on Windows

Earthlink web hosting servers have been down since yesterday. They're offering no information, only saying to give them 24 to 72 hours to fix it. What a mess!

Tim Smith · 21 May 2014 - 01:11
United States · AT&T Internet Services · Firefox 23.0 on Windows

DNS servers on Earthlink not working, Had to switch to Google's DNS server to get internet back up.

Dorothy Helen Dobson · 20 May 2014 - 22:48
United States · DSL Extreme · Firefox 29.0 on Windows

one site says it's down and one say it's up and reachable. I say it's DoWN. cannot open Earthlink mail

Kathryn Laughlin Csa · 3 May 2014 - 10:02
United States · Verizon Internet Services

how long will my server be out this is my business server do I have to change

Dana Carter Hogue · 14 April 2014 - 08:07
United States · ITC Deltacom

When calls come in, I answer, but it hangs up. Can call out to our extensions.

Maryann Ziencina · 6 April 2014 - 11:41
Bulgaria · IPACCT.

Yes, cannot log on getting same message that everyone is getting, "Due to inactivity..." It says to check back in an hour but it has been several hours and still no connectivity. I have a feeling that earthlink may have been hacked into. I am just speculating, but why has this taken so long and it is not just DSL it is cable internet too.

Elaine B. Blanchard · 6 April 2014 - 10:19
United States · Cox Communications

I keep getting a box to set up my account "for the first time." I've been a customer for about 18 years!!

Pete Johnson · 6 April 2014 - 10:00
United States · Comcast Cable

I can't log in to EarthLink, I keep getting "Due to inactivity, your session has expired. Please sign in again."

John Henry · 6 April 2014 - 08:49
United States · EarthLink

just tried to logon multiple times. I was told "session expired due to inactivity". Earthlink claims they have no problems. WTF!

Amber Hess · 6 April 2014 - 08:15
United States · CenturyLink

I keep getting the message, "Due to inactivity, your session has expired. Please sign in again."

Mary Galvin Woodring · 2 April 2014 - 23:19
United States · MegaPath Corporation

Our web connection has been spotty for weeks. Today I called earthlink and they could not test my connection because their "servers are down."

Debi Love Shearwater · 1 April 2014 - 15:41
United States · AT&T Internet Services

I changed the DNS per instructions on this site and it seems to be working. EL's "support" is a mess. Follow this web site.

Debi Love Shearwater · 31 March 2014 - 16:12
United States · AT&T Internet Services

Definitely time to find a new service. I have not been able to load some web sites for 3 days. Some load, some don't. Been on the phone for hours with el. Nothing fixed.

Lawrence Moran · 14 March 2014 - 18:14
United States · Comcast Cable

EL has been up and down intermittant in DC area for last 2 days on dial-up. Can connect to EL and ping the EL server, but cannot access any web sites. Can download stand-alone updates such as antivirus defs, but it sometimes craps out in mid-download. Tried switching to EL alternate DNS - no soap. Funny thing is that if I dial-in from long-distance location, it works. Any suggestions?

Betty Thomas · 25 February 2014 - 20:08
United States · Verizon Internet Services

I have been going through this for over a month now. I pay $39.95 a month and I have been able to get on it twice since this has start to happen. Something needs to be done or credit the account this is awful cant get my mail.

Karen Vickers · 25 February 2014 - 18:39
United States · Charter Communications

All of the folders disappeared. Data stored went from 85% of space available to 0%. Zero, like, nothing left from 15+ years of earthlink mail.

Cab Jones · 20 February 2014 - 17:42
United States · AT&T Internet Services

@Michael Hammes- Thanks, that worked for me.
For weeks I have been having the problem of some websites accessible but not others--also sometimes email. I contacted EL tech support, after 40mins on hold I got a polite guy who wanted to find out which sites were unreachable, then to scan my computer for malware--I told him it happens on all my systems and I had no more time.

Michael said he changed his DNS servers to Google's and (There are directions on this page how to do that. I just changed it for IPV4). Afterwards I went back to the same Firefox page with the hard error "Problem loading Page, " did a reload and reached it. Same for others. Thanks again Michael.

Eva Herzer · 20 February 2014 - 17:19
United States · EarthLink

earthlink is refusing connection to a number of web sites in the past two days

Andrew McGuire · 20 February 2014 - 07:57
United States · Comcast Cable

Server down as of 7:55am, Pacific time. When will it come back? Please!

Mike Berger · 14 February 2014 - 12:42
United States · EarthLink

In NE Ohio we are having intermittent DNS issues. Says resolving HOST and most graphics wont load.

Richard Preston · 14 February 2014 - 12:18
United States · EarthLink

Super slow Web access in FL all day, pages if you can even get to them take forever for graphics to fill in. the whole month so far has been error ridden with many total outages... time for a refund or new ISP!

Bert Levine · 14 February 2014 - 12:01
United States · EarthLink

I'm in the Los Angeles area. I keep getting "server not found" for about half the sites I try to access. Problem started several day ago. Email is fine.

Rick Aglietti · 11 February 2014 - 20:01
United States · Pepperdine University

area code 323.. some sites work others not.. "DNS server not responding".. lon ad off last 3 days.

Michelle Ann LeSage · 11 February 2014 - 01:26
United States · EarthLink

Never had this problem before. I can access Google, but my sites will not open. This problem has been over a week off and on...

Michael Hammes · 9 February 2014 - 22:04
United States · EarthLink

All I had to do is switch my DNS to Google's public servers - and - and everything was back up and running. But I shouldn't have to do that, should I? Frustrating.

Jana Dweiger · 9 February 2014 - 08:22
United States · EarthLink

The DNS servers for EarthLink are down nationwide. I used this site to connect to different DNS servers on the internet for a working connection. It took 17 mins to get to a chat rep who stated it was down nationwide and acknowledged they have no ETA and have not posted it on the site as an issue.

Kit Garovoy · 9 February 2014 - 07:01
United States · Verizon Business

cannot connect to website or get email. do not use for internet connection.

Joan Agisim Odes · 9 February 2014 - 06:34
United States · Business Only Broadband

cannot get my email or reach earthlink on line but can easily get on the internet. i am in east rutherford, nj

Autumn Jackson · 8 February 2014 - 23:34
United States · EarthLink

This is frustrating been having connection problems for 3 days in California. Pages come up half a**ed.
Bobbie Sue in tech support, who's real name is really something of the Hindi language which apparently Earthlink thinks we are all too stupid to realize we are being connected to India, keeps trying to tell me it's my equipment instead of the Earthlink servers.

Historically Earthlink servers in San Jose Ca ALWAYS go down when it rains. Not sure that their servers are still located in Ca but if so you'd think they'd be smart enough to figure out how to deal with a little rain. Not like we get much.
Why are we paying for a service that we can't use, we should all demand refunds. Perhaps that will get their attention!

Jay Herbig · 8 February 2014 - 07:18
United States · Comcast Cable

It was down from about 09:30 to 10:12 Eastern. Looks like dns was hosed. All better now.

James W. Parker · 8 February 2014 - 07:13
United States · Comcast Cable

Earthlink servers down, again. Not the most reliable service, and fairly costly to maintain older email addresses.

Stuart Robbins · 8 February 2014 - 07:07
United States · CenturyLink

Oakland CA is down. I've been a customer since Netcom (15 years) was acquired, this is one of the worst, but as with some of the other patient commenters, I'll wait to see what the cause is determined to be. Technology just sits on iron and wire, folks. Things break.

Greg Reszel · 8 February 2014 - 06:42
United States · Metalink Technologies

The top comment is someone who has interrupted service after 20 years and they deserve to go out of business, Really? I've had them for 20 years too and they seldom have issues.

Nan Bren · 7 February 2014 - 02:13
United States · MegaPath Corporation

412 am chicago. Server is down Nationwide according to the Chat Agent who took me through a lot of unnecessary questions, prertending to be working on the problem. Then finally an apology that the server was down nationwide. Same thing yesterday on the phone.

Ruth Talisman · 7 February 2014 - 00:33
United States · EarthLink

For 3 days off and on it has been a sea of blank pages and apoligies

Anastasia O'Melveny · 6 February 2014 - 20:59
United States · Verizon Internet Services

Earthlink down for sending in Massachusetts. Did get a few messages earlier today.

Lynn Adler · 6 February 2014 - 20:58
United States · Comcast Cable

once again, earthlink is down. WTF? This happens way too much and I am really ready to jump ship...

Brian Gillespie · 6 February 2014 - 05:52
United States · Verizon Wireless

Earthlink, im really getting pissed off, pay for web mail for address i've had for years, support is worthless, ali baba wasted alot of my time knowing they have a problem all along, if not up soon, will look for another reliable option here in South Carolins, its been about 2 days now damn it, mistake making them my main link for work !

Coco Pazzo · 6 February 2014 - 04:53
United States · Verizon Wireless

Don't understand how the Graphs at the top of this page and more importantly the summary can state that "Earthlink is UP and reachable" when it is obvious from all the comments that this is not so. Calling their Support phone results in a Voice Mail stating that due to high call volume on this issue, others are also experiencing the same problem...blah, blah, blah. Now approaching 36 hours on the outage.

Sherry Wilkins · 5 February 2014 - 16:33
United States · Verizon Wireless

I also pay earthlink for my email addresses. Are they really going out of business, their email address needs to be free, if the service is going to be down

Charles W Strickland · 5 February 2014 - 15:01
United States · Comcast Cable

2-5-2014 -- 6:00 Pm --- Emails to addresses are being retutned by my ATT/Yahoo server

Carol Wolter-Gustafson · 5 February 2014 - 14:47
United States · Verizon Wireless

Been down since after midnight last night. I've got zero connection here in Boston. Seeing above comment, I will look at the FB message option.

Coco Pazzo · 5 February 2014 - 14:10
United States · Verizon Wireless

In NC, was not able to access email around 10:00 p.m. 2-4-2014. In the a.m. same problem, so I called Tech Support, who wasted about half an hour of my time, making me check my settings, Password, restart router, etc. Finally decided that maybe I was right, THEY had a problem. Told me they'd fix it in a couple hours. That was eight hours ago and no progress. What I really love is they also tell you on phone voice mail to check which is also inaccessible. No Twitter update, no Facebook updates.

Do they even know what Social Media can be used for, or do they only use it to send our Happy New Year cards?

Jessica Holm · 5 February 2014 - 14:06
United States · Verizon Wireless

I haven't been able to get into Earthlink all day. I think it's time to change providers. We've had earthlink for a VERY long time... perhaps too long.

Pamela Pardue Goode · 5 February 2014 - 12:55
United States · Verizon Wireless

Have not received new mail since 8:39 AM. Had access to server until 3:00, but now that's gone too.

Jack Hertz · 5 February 2014 - 08:43
United States · Verizon Wireless

Just spoke with tech support, server down and they expect to have it fixed by end of the day. All their web pages are down. I can surf just fine thru verzion LTE but get a error message on all earthink links. Really sucks asa I use this in my bussiness. Even tried their dial up and stll not working. Where is their dam backup systems???

Jessica Holm · 5 February 2014 - 07:05
United States · Verizon Wireless

Getting message on all devices... "Failed to connect to server

Jimmy Hooker · 4 February 2014 - 19:18
United States · Verizon Wireless

Even their main page isn't coming up. I pay these clowns $5.95 montly for my 20 year/old email address, and they're down (like NOW) more than ALL of my FREE email providers. A sorry company that deserves to go out of business.

Naomi Haas · 28 January 2014 - 10:14
United States · EarthLink

I use Earthlink for VOIP and there is NONE (1/28/14) Unable to make or receive calls. Cannot get any answers, other than automated, from Earthlink either from their website or via phone or live Chat.. WTF???

Elisa Lazar Gottlieb · 23 January 2014 - 15:27
United States · AT&T U-verse

When I try and send an e-mail, it states that it is trying to download my address book and then freezes up and won't send my e-mail.

Edit: Now I am getting the following error:UNKNOWN ERROR: Failed to read categories at this time..en_US

William James Warren · 15 January 2014 - 03:25
United States · AT&T Internet Services

1/14/14 Earthlink DSL has been unable to deliver email to me since 1/09 in North San Diego County! Hours spent with Four Service Techs, still dead in the water. Maddening! If persists, must look elsewhere...

Rosalind Matzner · 11 January 2014 - 14:54
United States · EarthLink

I have not been able to access my service for several weeks. I try to enter my password and it is not accepted. I've been away during some of this time and did not have a chance to pursue this until now

Rick Diamond · 9 December 2013 - 14:39
United States · Verizon Wireless

Email down in southern Middle Tennessee as of 4:38 pm on Monday 12/9/13.

Lisa Millraney · 7 December 2013 - 13:58
United States · Comcast Cable

been having trouble with earthlink for a week or 2. I keep getting a 'not responding' message every time I try to open mail or change pages, or do pretty much anything. 0_0

Deborah Lewis · 7 December 2013 - 09:07
United States · Time Warner Cable

can not get earthlink for over a week, Texas Wireless ISP (buda) says it is earthlink, earthlink says that ISP has o reset something. If I take computer to another location then earthlink works, so something to do with my local ISP and EarthLink. Apparently they cannot work this out.

Sonia DiSalvo · 2 December 2013 - 08:22
United States · EarthLink

What ails earthlink these days? I thought I was cured for a couple of days but I guess not. Today I couldn't even send my "bug" message and no incoming messages which I know have been sent. Are you going out of business?

Brad Theodoroff · 1 December 2013 - 06:02
United States · Comcast Cable

12/1/13 still down. Very poor communications on Earthlink's part. They should have a site with hourly updates. They are very close to losing me after 25 years as a customer, too bad.

Douglas F. Daily · 30 November 2013 - 08:23
United States · CenturyLink

Earthlink tech services called me yesterday, 11/29/2013. Rechecked and verified that the problem is servers on THEIR end. No idea when it would be fixed. After 25 years, it may be time to move on. I've been without E webmail for a week.

Brad Theodoroff · 29 November 2013 - 06:04
United States · Comcast Business Communications

GOT INTO ELN WEB MAIL. Here is an odd one. I can get into email via normal ways, but went to and clicked the web mail link on the left and I am in fine. Still can get in via normal ways

Well, the link only lets me see what main I have. No preview and mail won't open. ELN is reporting no outages, chat service people have no clue there is a system problem

Markus Smith · 27 November 2013 - 17:25
United States · CenturyLink

I've been getting the "inactivity" error for several hours now through webmail. I can pull my mail via the iPhone though.

Grace Ogburn · 27 November 2013 - 17:17
United States · AT&T U-verse

One account says "Due to inactivity, your session has expired. Please sign in again."; other accounts re-directs to a page reading, "Welcome to Web Mail First Time Setup".

Steven Shaw · 27 November 2013 - 16:42
United States · Comcast Cable

yep, same problem says due to inactivity blah, blah, blah.. only use earthlink now due to ISP with Comcast. It is pretty much useless as a email client now that Gmail and others are so far advanced. Hell if you do a search I have to hit trash instead of email to refresh and get back into email.

Stanley Rarick · 27 November 2013 - 15:38
United States · AT&T U-verse

"Due to inactivity, your session has expired. Please sign in again" Get same message when signing in again, 4 browesers and 3 email acounts and two machines (laptop and Kindle). Therefore conclude that it is the site.

Sandy Smithstone · 25 November 2013 - 12:22
United States · Verizon Wireless

Earthlink is down for me right now. Keeps giving message about inactivity and need to log back in. After I try to log back in, the next message is "Invalid Domain"

Eleanor Burian-Mohr · 25 November 2013 - 11:47
United States · Cogent Communications

It is down. Message says: Invalid domain. Please check your email address and try again. It's the same domain it always was.

Anne Francis · 13 November 2013 - 12:05
United States · Verizon FiOS

I cannot access my email. Keeps asking me to put in my user name and password (never asked me to do that before) and then rejects it. When will this be fixed?

Bruce Bevitz · 13 November 2013 - 08:00
United States · Time Warner Cable

I only use them for e-mail as I have had that e-mail address through Embarq DSL, and have kept it for simplicty. Maybe I need to change.

Garrett Potter · 13 November 2013 - 07:33
United States · Time Warner Cable

Mine is also down Apopka FL from when I came in work this morning. 11/13/2013
The earthlink girl in India wouldn;t listen and had me go through many stupid steps even though I told her all of our computers couldnt connect to their website and wasted lots of time trouble shooting my computer when it is on Earthlink's side.

John Brunk · 28 October 2013 - 16:03
United States · CenturyLink

As a last ditch effort I am compiling hard-copy information which I plan to send to the individuals shown below. I encourage every customer who has an issue that has not been resolved in a REASONABLE length of time to the same. Be courteous and factual and politely ask, "what can YOU do to resolve this issue?". If upper-management of Earthlink does not see to it that these issues are RESOLVED once and for all I can only assume they no longer value long-term customers or ANY customer who is having an ongoing issue.

Kevin Brand serves as Executive Vice President, Customer Delivery & Care.
Jim O'Brien serves as Executive Vice President, Infrastructure Engineering & Operations
Rolla P. Huff is chairman, chief executive officer and president of Earthlink, Inc.


Peggy King · 24 October 2013 - 07:33
United States · EarthLink

Earthlink is operating sporadically or not at all - not loading, not sending messages, not loading Support. Very frustrating. This has been true for several days.

Reid Marcum · 9 October 2013 - 17:21
United States · EarthLink

Can go to any site on internet except earthlink. Tried both my regular computer and my laptop. What is problem, is the service down?

Hitsville Weekender Mojacar-Spain · 9 October 2013 - 04:25
Spain · Iberbanda

This is happening more frequently now, not been able to access our emails all day again. What is wrong with earthlink, they are not going down the pan are they?

Michael Matalis · 3 October 2013 - 21:38
United States · AT&T Internet Services

I just had a bucketload of messages delivered after being down for over seven hours.

Ann Kjellberg · 3 October 2013 - 21:06
United States · Time Warner Cable

Finally got through on Chat. This is what they say "I sincerely apologize for the inconvenience caused to you but we are experiencing issue with POP server. We do not have an estimated time of repair. However, rest assured, our technicians are working to get this issue fixed as soon as possible. We really thank you for your patience. We request you to please recheck after couple of hours."

Cheryl Rosen · 3 October 2013 - 20:53
United States · Charter Communications

My Earthlink service is down and has been for the last 6-1/2 hours. I thought it was a problem with my computer, so I saved everything, rebooted, got onto webmail to check directly first, and realized it was Earthlink and not on my end. So I called and the recording said there was an email outage. It gave an option of being called back when it comes on, but I am heading to bed soon. I checked on their website which claims everything is up and running. Two other sites which check to see if things are down also claim the problem must be mine alone. Go figure! At least their voice message admitted a problem. Wonder how long it will take to fix. Which someone would post what is actually going on.... When will the government let us take our email addresses with us to another company? My internet service is with Charter because Earthlink was such a problem, but I still have to pay Earthlink $40/year to keep my email address. And when they go down, so goes my email!

Michael Matalis · 3 October 2013 - 20:46
United States · AT&T Internet Services

I can send email but not receive them. Earthlink site says that there are no email issues, but when I contacted customer service (20 minute wait) I was told to "try again in a few hours" which sure sounds like they have a problem.

Ann Kjellberg · 3 October 2013 - 20:44
United States · Time Warner Cable

I'm able to get through with my password and send mail, but haven't received any in six hours. Chat says they are too busy to respond. Anyone else?

Becki Martinez · 3 October 2013 - 19:35
United States · Comcast Cable

I have earthlink and I am getting e-mails. I had 2 in the last hour. So it may not be effecting everyone.

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