website not working? Is it down right now? Server Status Check screenshot
EarthLinkWebsite Name:
www.earthlink.netURL Checked:
Response Time:
Last Down:
Checking EarthLink
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EarthLink Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
18:1513.27 ms. 
20:4213.41 ms.
23:5612.86 ms. 
02:2813.1 ms.
05:2413.17 ms. 
10:5012.67 ms.
14:2113.23 ms. 
17:4913.28 ms.
21:1713.16 ms. 
00:0113.3 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:31

We have tried pinging EarthLink website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access EarthLink - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Diane Page · 17 August 2016 - 14:05
· · Firefox 47.0 on Windows

Due to inactivity, your session has expired. Please sign in again. Keep getting this error. working fine on my phone but cannot login on PC????? 8-17-16 10am

Ryann Hyde · 3 August 2016 - 17:21
· · Chrome 51.0 on Windows

Can't open Earthlink. It says This site cannot be reached. Before that was just happening when I tried to send an email, and now I can't even log on.

Connie Clarke · 24 June 2016 - 17:25
· · Safari 9.0 on iPad

Not receiving emails

Susan Coleman · 25 April 2016 - 16:13
· · Firefox 45.0 on Mac

I can log in but NOT getting any email. Online chat says they've been having issues the past 4 hours but it has been a lot longer than 4 hrs since I've received any email

Nancy Eldred · 25 April 2016 - 14:44
· · Firefox 45.0 on Windows

no incoming email from earthlink. what is the problem?

Penny Doublard Ericksen · 24 April 2016 - 14:53
· · Firefox 45.0 on Windows

Not just an Earthlink problem on 4/24/2016. Its pretty much across the spectrum.

Dru Doyle · 24 April 2016 - 13:40
· · Internet Explorer 11.0 on Windows

phone is working now. will check computer as I tried to re-enter password previously and it was wrong!

Kathy Landwermeyer · 24 April 2016 - 13:20
· · Chrome 49.0 on Windows

Mine is working now. I'm in Austin, Texas

Jason Collins · 24 April 2016 - 13:18
· · Chrome 50.0 on Windows

site down just now ? try this fantastic site while you wait ..

Catherine Castner · 24 April 2016 - 13:17
· · Internet Explorer 11.0 on Windows

Getting invalid domain error. Been an Earthlink customer for over 20 years, will be patient for another few hours

Nancy Snyder · 24 April 2016 - 13:14
· · Chrome 49.0 on Windows

...make that Invalid Domain...

Nancy Snyder · 24 April 2016 - 13:13
· · Firefox 45.0 on Windows

Also getting Invalid Name message and cannot access WebMail in Chicago, IL - so problem is widespread

Barbara Carroll · 24 April 2016 - 13:12
· · Firefox 45.0 on Windows

Cannot login to webmail - invalid domain. In Arizona. Can't loginto support, phone support recording says high call volume and hangs up

Dawn Brekke · 24 April 2016 - 13:12
· · Chrome 49.0 on Windows

New York City down.

Nancy Sharon Collins · 24 April 2016 - 13:11
· · Safari 9.1 on Mac

"Invalid Domain" error when I try to login. Can't get my email on "webmail2" either.

Louis Edward Mauget · 24 April 2016 - 13:08
· · Firefox 45.0 on Mac

Have been on Earthlink since they absorbed Mindspring. Have never had an issue in this millenium. I'll cut them slack on this DNS issue they're having right now.

Lorri Gumanow · 24 April 2016 - 13:06
· · Firefox 45.0 on Mac

Cannot login to webmail - invalid domain. In NYC.

Shira Dentz · 24 April 2016 - 13:03
· · Firefox 42.0 on Mac

Same problem here

Margaret Shreehan · 24 April 2016 - 13:02
· · Internet Explorer 11.0 on Windows

"Invalid Domain" message in New Jersey

Kay InTexas · 24 April 2016 - 12:59
· · Firefox 45.0 on Windows

Getting "Invalid domain. Please check your email address and try again." on oboth my Earthlink email addresses on 2 computers-on Outlook & on their webmail. all been receiving "Undeliverable Mail" messages from them regarding messages that I did not send--leads me to believe I've been hacked.

Kathy Barkulis · 24 April 2016 - 12:59
· · Chrome 49.0 on Windows

my email account keeps asking for my password over and over. I can't send or receive emails now.

Nicole Pellegrini · 24 April 2016 - 12:59
· · Firefox 45.0 on Mac

Email down, can't login via webmail or Mail app on my computer. In New Jersey.

Kathy Landwermeyer · 24 April 2016 - 12:58
· · Chrome 49.0 on Windows

It's down here. I have Google Chrome. I called and she was very short with me. She said everyone is having the same issue with it saying Invalid Domain and it will at least 4 hours before they could fix it. I asked if I had been hacked and she said I needed to calm down..took my name and hung up.

Doug Hagy · 24 April 2016 - 12:55
· · Firefox 45.0 on Windows

also down right now - greensburg, pa

Barbara Glaser · 24 April 2016 - 12:55
· · Safari 9.0 on iPad

Receiving invalid domain message
Can't acces through the web either
I'm in minneapolis
Where can we hear from EarthLink what's happening?
Looks like it's out in many places in the country

Jeff Monsein · 24 April 2016 - 12:54
· · Chrome 46.0 on Windows

can't access email or support webpage

Cara Hooks Barber · 24 April 2016 - 12:49
· · Chrome 49.0 on Windows

We're getting the same "invalid domain" message for all our Earthlink accounts too. I thought it was just us until I read some of the recent comments here. Anyone know what's going on?

Denise Garrett · 24 April 2016 - 12:47
· · Internet Explorer 11.0 on Windows

Same problem here in NW Florida. "Invalid domain."

Dru Doyle · 24 April 2016 - 12:45
· · Internet Explorer 11.0 on Windows

password is saying invalid on all my accounts. Sign in failed. In Florida and using IE 8

Tom Gormley · 24 April 2016 - 12:43
· · Chrome 49.0 on Windows

Invalid domain error. Can't login to Earthlink mail. I'm in Florida.

Richard Franklin · 24 April 2016 - 12:42
· · Chrome 46.0 on Windows

Can not login to earthlink mail with my domain.

Dan Possumato · 24 April 2016 - 12:40
· · Safari 9.1 on Mac

Getting the "invalid domain" message at 8:40 a.m. EST

Maureen Davidson · 24 April 2016 - 12:33
· · Chrome 50.0 on Windows

I'm getting "invalid domain" - Florida

Al Borotador · 24 April 2016 - 12:33
· · Chrome 50.0 on Mac

Invalid domain error. Can't login to Earthlink mail. I'm in Florida.

Susan Cragin · 24 April 2016 - 12:32
· · Chrome 51.0 on Linux

My email was hacked yesterday and apparently a lot of people were because earthlink is down today.

Susan Williams · 24 April 2016 - 12:31
· · Chrome 49.0 on Mac

I cannot access my email. Says "invalid domain."

Linnet Vissering · 24 April 2016 - 12:30
· · Internet Explorer 11.0 on Windows

All of my earthlink e-mails are stating "Invalid Domain" Worked up until 7:12 a.m. this morning

Cynthia Balcom Merkin · 24 April 2016 - 12:29
· · Firefox 45.0 on Windows

Same problem in MAsachusetts fine last night-- down now

Joe Simpson · 24 April 2016 - 12:28
· · Chrome 49.0 on Windows

Dang it Earthlink! Grrr... :-( :-(

Wes Cutting · 24 April 2016 - 12:26
· · Chrome 49.0 on Windows

Invalid domain keeps coming up. Can't access email. I'm in Vermont.

Silenus Zarkoff · 24 April 2016 - 12:21
· · Chrome 49.0 on Windows

I cannot send or recieve email through my Eudora client and I can't log in to earthlink email on the web. I keep getting this message:

"Invalid domain. Please check your email address and try again."

Jolie Guienot King · 24 April 2016 - 12:20
· · Firefox 45.0 on Windows

I cannot sign into email."invalid domain".

Jolie Guienot King · 24 April 2016 - 12:19
· · Firefox 45.0 on Windows

Invalid domain cannot sign into email

Sue Young · 24 April 2016 - 12:13
· · Firefox 45.0 on Windows

Webmail is telling me "invalid domain..." This is nuts.

Sandy Denero Weaver · 24 April 2016 - 12:11
· · Firefox 45.0 on Windows

Webmail site states "invalid domain" on all of our email accounts; worked fine last night,

Ann Littlejohn · 24 April 2016 - 12:02
· · Chrome 49.0 on Android

Webmail site states "invalid domain" on all of my email accounts which worked fine earlier -3 hours ago.

Brenda DeBrum Grimse · 12 April 2016 - 01:11
· · Safari 7.1.7 on Mac

Emails getting sent to me are bouncing.

Marky Lennon · 8 April 2016 - 08:23
· · Firefox 45.0 on Mac

my buddy can't sign in to earthlink on his phone.

Joanne Frazier · 8 April 2016 - 03:54
· · Safari 6.0 on iPad

Invalid domain for two weeks now.
Cannot access earthlink email

Anthony Piano · 22 March 2016 - 09:54
· · Chrome 49.0 on Android

They suck i spend more time trying to talk to them then being online and i dont understand most of them they have heavy accents.

Lisa Hodza-Lewis · 22 February 2016 - 00:01
· · Internet Explorer 11.0 on Windows

I can't send emails with small attachments. I have been on the phone with several techs for hours and they still can't fix the problem. The files are word files and not corrupt. I can send them from my yahoo account just fine. I keep getting internal error messages from earthlink. I checked old blogs from years back and it appears this was a problem on earthlink for a very long time. So what is going on. Please email me the answer asap to

Gretchen O'Neill · 17 December 2015 - 17:55
· · Firefox 36.0 on Mac

BOSTON – Mail is connected to internet but can't connect to POP or SMTP servers.

Jane Thomas · 12 December 2015 - 15:29
· · Firefox 42.0 on Windows

Comment as of 7:28 PST on 12/12/15: intermittant drops of DLS service in western part of Los Angeles county have been going on for at least 3 days.

John T. Boyd · 5 December 2015 - 05:13
· · Chrome 47.0 on Windows

Earthlink is still down, and this site is totally useless. F#!k you!

John T. Boyd · 5 December 2015 - 03:35
· · Chrome 47.0 on Windows

Earthlink webmail is down again right now. I dont give a f#!k what this site says, its down....AGAIN!

John T. Boyd · 4 December 2015 - 21:47
· · Chrome 47.0 on Windows

Webmail has been down for most of the last 24 hours. I'm cancelling my service, this has been a problem for months.

Claudia Dickerson · 23 October 2015 - 13:48
· · Chrome 44.0 on Windows

I've been getting the Invalid domain message, even though my e-mail address and password are correct. I've gotten it now on two computers since last nigth. I am keept having time added to my attempts at live chat.

BradandTeri Friedlander · 23 October 2015 - 06:52
· · Safari 6.0 on iPhone

Received the same error message. "Invalid domain. Please check your email address and try again."

Rebecca Holmberg · 23 October 2015 - 06:22
· · Firefox 41.0 on Mac

For my mailbox on login,
I have received "Invalid domain. Please check your email address and try again." error message for no apparent reason. I've made no changes to my service or login.

Edward Syrett · 23 October 2015 - 05:23
· · Firefox 41.0 on Windows

When I log into Earthlink Webmail with the link I've used successfully for months, I get this message: "Invalid domain. Please check your email address and try again."

Junior Allstar · 14 July 2014 - 23:46
United States · Time Warner Cable · Firefox 27.0 on Windows

my password is suddenly unaccepted - cannot log into mail or account. Please fix

Andy Sorgie · 7 July 2014 - 14:24
United States · AT&T Services · Chrome 35.0 on Mac

Curious if the servers are down? Getting undeliverable when shooting something to my earthlink address.

Robert DeCandido · 28 June 2014 - 12:17
United States · Verizon FiOS · Firefox 30.0 on Windows

3:15pm on 29 June (Saturday afternoon) - The Bronx, NYC (NY): I can send/receive email from Earthlink webmail. All seems to be back to normal.

Russell Brown · 28 June 2014 - 10:49
United States · Verizon Internet Services · Internet Explorer 11.0 on Windows

Cannot log in... says my user id and password are no good... now I can't even get to Earthlink website to try and log on

Robert DeCandido · 28 June 2014 - 10:28
United States · Verizon FiOS · Firefox 30.0 on Windows

Am using Verizon FIOs as my ISP but kept Earthlink email boxes. Since about 4am (28 June - Saturday) I cannot access my email here in the Bronx, NYC, NY.

Kathleen Dougherty · 28 June 2014 - 09:43
United States · Verizon FiOS · Chrome 35.0 on Windows

Can't get My Earthink on my computer here in the Boston area for the last couple of hours.

Peter Venetoklis · 28 June 2014 - 09:37
United States · Verizon FiOS · Safari 7.0.4 on Mac

Earthlink is down at least since this morning in Westchester NY. No email in or out.

George Hamilton · 28 June 2014 - 08:36
United States · Verizon FiOS · Firefox 30.0 on Windows

Earthlink is down here in CT since this morning (6/28). And 2 days ago I was hit with 50 "undeliverable" mails, things from my acct to unrecognized addresses. Could be unrelated or EL is the victim of a massive cyber attack.

Dorothy Dreier Scotten · 28 June 2014 - 05:21
United States · Verizon FiOS · Firefox 30.0 on Mac

The whole Earthlink connection is down and I don't have access to my email. It has nothing to do with my internet connection.

Gh Denny Denniston · 28 June 2014 - 04:33
United States · Verizon Internet Services · Internet Explorer 11.0 on Windows

Cannot access my Earthlink webmail or connect to from my browser.

Deborah Schade · 16 June 2014 - 23:36
United States · Time Warner Cable · Chrome 35.0 on Windows

Earthlink been down, went down in the middle of checking my email. It has been 2 hours now. Hope it is up and not been hacked by tomorrow. I will go elsewhere if not.

Andrea Carlisle · 16 June 2014 - 22:46
United States · CenturyLink · Chrome 35.0 on Mac

Server is down. No incoming mail for more than an hour. Outgoing mail works.

Sharon Dunn Dinkins Dymond · 13 June 2014 - 07:00
United States · EATEL · Firefox 29.0 on Windows

Earthlink web hosting servers have been down since yesterday. They're offering no information, only saying to give them 24 to 72 hours to fix it. What a mess!

Tim Smith · 21 May 2014 - 01:11
United States · AT&T Internet Services · Firefox 23.0 on Windows

DNS servers on Earthlink not working, Had to switch to Google's DNS server to get internet back up.

Dorothy Helen Dobson · 20 May 2014 - 22:48
United States · DSL Extreme · Firefox 29.0 on Windows

one site says it's down and one say it's up and reachable. I say it's DoWN. cannot open Earthlink mail

Kathryn Laughlin Csa · 3 May 2014 - 10:02
United States · Verizon Internet Services

how long will my server be out this is my business server do I have to change

Dana Carter Hogue · 14 April 2014 - 08:07
United States · ITC Deltacom

When calls come in, I answer, but it hangs up. Can call out to our extensions.

Maryann Ziencina · 6 April 2014 - 11:41
Bulgaria · IPACCT.

Yes, cannot log on getting same message that everyone is getting, "Due to inactivity..." It says to check back in an hour but it has been several hours and still no connectivity. I have a feeling that earthlink may have been hacked into. I am just speculating, but why has this taken so long and it is not just DSL it is cable internet too.

Elaine B. Blanchard · 6 April 2014 - 10:19
United States · Cox Communications

I keep getting a box to set up my account "for the first time." I've been a customer for about 18 years!!

Pete Johnson · 6 April 2014 - 10:00
United States · Comcast Cable

I can't log in to EarthLink, I keep getting "Due to inactivity, your session has expired. Please sign in again."

John Henry · 6 April 2014 - 08:49
United States · EarthLink

just tried to logon multiple times. I was told "session expired due to inactivity". Earthlink claims they have no problems. WTF!

Amber Hess · 6 April 2014 - 08:15
United States · CenturyLink

I keep getting the message, "Due to inactivity, your session has expired. Please sign in again."

Mary Galvin Woodring · 2 April 2014 - 23:19
United States · MegaPath Corporation

Our web connection has been spotty for weeks. Today I called earthlink and they could not test my connection because their "servers are down."

Debi Love Shearwater · 1 April 2014 - 15:41
United States · AT&T Internet Services

I changed the DNS per instructions on this site and it seems to be working. EL's "support" is a mess. Follow this web site.

Debi Love Shearwater · 31 March 2014 - 16:12
United States · AT&T Internet Services

Definitely time to find a new service. I have not been able to load some web sites for 3 days. Some load, some don't. Been on the phone for hours with el. Nothing fixed.

Lawrence Moran · 14 March 2014 - 18:14
United States · Comcast Cable

EL has been up and down intermittant in DC area for last 2 days on dial-up. Can connect to EL and ping the EL server, but cannot access any web sites. Can download stand-alone updates such as antivirus defs, but it sometimes craps out in mid-download. Tried switching to EL alternate DNS - no soap. Funny thing is that if I dial-in from long-distance location, it works. Any suggestions?

Betty Thomas · 25 February 2014 - 20:08
United States · Verizon Internet Services

I have been going through this for over a month now. I pay $39.95 a month and I have been able to get on it twice since this has start to happen. Something needs to be done or credit the account this is awful cant get my mail.

Karen Vickers · 25 February 2014 - 18:39
United States · Charter Communications

All of the folders disappeared. Data stored went from 85% of space available to 0%. Zero, like, nothing left from 15+ years of earthlink mail.

Cab Jones · 20 February 2014 - 17:42
United States · AT&T Internet Services

@Michael Hammes- Thanks, that worked for me.
For weeks I have been having the problem of some websites accessible but not others--also sometimes email. I contacted EL tech support, after 40mins on hold I got a polite guy who wanted to find out which sites were unreachable, then to scan my computer for malware--I told him it happens on all my systems and I had no more time.

Michael said he changed his DNS servers to Google's and (There are directions on this page how to do that. I just changed it for IPV4). Afterwards I went back to the same Firefox page with the hard error "Problem loading Page, " did a reload and reached it. Same for others. Thanks again Michael.

Eva Herzer · 20 February 2014 - 17:19
United States · EarthLink

earthlink is refusing connection to a number of web sites in the past two days

Andrew McGuire · 20 February 2014 - 07:57
United States · Comcast Cable

Server down as of 7:55am, Pacific time. When will it come back? Please!

Mike Berger · 14 February 2014 - 12:42
United States · EarthLink

In NE Ohio we are having intermittent DNS issues. Says resolving HOST and most graphics wont load.

Richard Preston · 14 February 2014 - 12:18
United States · EarthLink

Super slow Web access in FL all day, pages if you can even get to them take forever for graphics to fill in. the whole month so far has been error ridden with many total outages... time for a refund or new ISP!

Bert Levine · 14 February 2014 - 12:01
United States · EarthLink

I'm in the Los Angeles area. I keep getting "server not found" for about half the sites I try to access. Problem started several day ago. Email is fine.

Rick Aglietti · 11 February 2014 - 20:01
United States · Pepperdine University

area code 323.. some sites work others not.. "DNS server not responding".. lon ad off last 3 days.

Michelle Ann LeSage · 11 February 2014 - 01:26
United States · EarthLink

Never had this problem before. I can access Google, but my sites will not open. This problem has been over a week off and on...

Michael Hammes · 9 February 2014 - 22:04
United States · EarthLink

All I had to do is switch my DNS to Google's public servers - and - and everything was back up and running. But I shouldn't have to do that, should I? Frustrating.

Jana Dweiger · 9 February 2014 - 08:22
United States · EarthLink

The DNS servers for EarthLink are down nationwide. I used this site to connect to different DNS servers on the internet for a working connection. It took 17 mins to get to a chat rep who stated it was down nationwide and acknowledged they have no ETA and have not posted it on the site as an issue.

Kit Garovoy · 9 February 2014 - 07:01
United States · Verizon Business

cannot connect to website or get email. do not use for internet connection.

Joan Agisim Odes · 9 February 2014 - 06:34
United States · Business Only Broadband

cannot get my email or reach earthlink on line but can easily get on the internet. i am in east rutherford, nj

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