Dropbox.com website not working? Is it down right now?

Dropbox.com Server Status Check
dropbox.com screenshot
DropboxWebsite Name:
www.dropbox.com/loginURL Checked:
Response Time:
Last Down:
Checking Dropbox
Please wait while we check the server...
Dropbox Website Status History
Dropbox.com server report and response time

The above graph displays service status activity for Dropbox.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:51322.22 ms. 
21:57324.3 ms.
00:00328.14 ms. 
02:09330.84 ms.
04:12325.73 ms. 
06:22324.3 ms.
08:34327.95 ms. 
10:38326.06 ms.
12:40327.67 ms. 
14:44329.1 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 15:06

We have tried pinging Dropbox website using our server and the website returned the above results. If dropbox.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Dropbox - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as db.tt

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Dropbox.com?
Top Comments ▼
▼ Latest Comments
Koel Ghosh · 3 days 14 hours 16 mins ago

I am unable to open the dropbox website today from my computer

Cindy Leigh Wilson · 4 days 16 hours 47 mins ago

I keep getting this message when trying to upload my word document... Oops, your file could not be uploaded.

Janice Hudson · 13 April 2014 - 12:28

Error (404) I can't access my Dropbox files. What's happening?

Kelly Denise Jeter-Orr · 12 April 2014 - 06:32

Dropbox not texting my security code

Richard Gradner · 10 April 2014 - 23:46

My dropbox history for the past 4 days is gone!!?? I have shortcuts on my desktop to certain dropbox files and they have stopped working!? Dropbox history says that the last time I accessed/saved these files was on 6th April but I have been working on and saving these files for the past several days!! HELP!!!

Jenny Obenreder King · 10 April 2014 - 08:51

Massive issue with large deleted files in multiple folders on dropbox, we are company with 80 employees and this is critical to us. I am on the phone with google right now to get my files off this platform since there is no phone number or way to reach anyone! Ridiculous.

Lina Skålerud · 9 April 2014 - 05:44

Can't access dropbox.com or update files into dropbox on my computer. It says it's connecting, but it has been doing so for hours. I've restarted, but it still doesn't work.

Jake Perkins · 8 April 2014 - 07:37

Website is loading with graphic and log in difficutlies April 8th, 2014 - 10:37AM

Phil Pryce · 6 April 2014 - 08:57

Dropbox sucks!! The ONLY way to update my files is to drag my updated files to dropbox. Not how it's supposed to work!!

Eileen Titus Fitzpatrick · 3 April 2014 - 18:55

Having a nightmare. and need some help. It seems that all my files have been corrupted. I am using Apple computers. I am constantly getting these messages on DropBox: conflicted copy 2014-04-03).jpg every minute…. The files I have I cannot open. When I click to open a document up comes a blank page with the letters: D O C on it. Was so excited to finally go paperless… now having serous second thoughts.

Leah Sherwood · 2 April 2014 - 00:56

I can't download ANYTHING from any folder in dropbox. I noticed it yesterday and it is still happening now. I need access to a document and it says either the security certificate isn't there or there is no server... I have NO ACESS AT ALL. Please fix!!!

Silvia Sarais · 1 April 2014 - 23:01

I signed in for activating my account on my brandnew tablet, and it's been telling me to "please wait" for the past 20 mins. Is it normal?? How long am I supposed to wait?

Matt Hadley · 31 March 2014 - 03:47

Mine lets me access files, but i can't upload anything using my PC (Windows 7). It uploads for a while, then hangs at "Uploading 12 files, 12, 356kbs, 12 sec remaining". Tried different files, different computers, same problem.

I did think it was just me though, cos I tried Google Drive and got the same results. This is how the zombie apocalypse starts

Wes Nall · 30 March 2014 - 15:14

Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

Bob Premecz · 28 March 2014 - 18:50

Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

Jessica Coyer · 28 March 2014 - 10:19

I cant get on the site at all right now! Says problem loading page.

Chris Eleazar Caños Maravilla · 24 March 2014 - 23:02

my dropbox is rilly slow in downloading, uploading has no prob. it happened just today.

Byron Simmonds · 20 March 2014 - 05:17

Existing links to files in my Public folders (sub-folders) are no longer working. Long links are generating https:// rather that http:// and shortened links not working period.

Michael Dale Bateman · 14 March 2014 - 08:25

Here is the error you get when trying to log in to the website: Error
Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

This sucks and it has been down for several hours from what I can tell... The filp side is that it appears the syncing is still working because if I put a file in one of my folders I can access the file from any of my other devices. But the website is down for sure...

Daniel Tarrant · 14 March 2014 - 08:24

What a time to have an outage. Time to move over to the new, reduced price, Google Drive I think.

Erin Michelle Egleston · 14 March 2014 - 08:15

Dropbox is down totally down for everyone... yikes!! For the past 45 minutes, I have needed to download something and can't...!!!

Jane Genzink · 7 March 2014 - 17:21

I clicked and dragged a large file of pictures from my computer to dropbox file this morning. First it said it would take 3 hours, then appears to have quit half way through. Biggest problem, the pictures dissappeared off my computer.

Mischa Hudecová · 26 February 2014 - 10:56

cannot upload any files to my dropbox neither delete them - just appears as ifit was loading all the time - since this morning (12 hours) any idea? thank you

Nadia Myre · 25 February 2014 - 15:33

Dropbox is totally not working. Thanks for the work around Scott Benesiinaabandan

Jainaba Aaquil · 25 February 2014 - 15:24

Dropbox layout is broken. I can login but site is unusable like this.

Joseph Kotulski · 25 February 2014 - 15:21

can look at the page but formatting is messed up and not loaded properly.

Andrea Goldsmith · 25 February 2014 - 15:17

Looks like you're missing some markup? Page is broken all over the place.

Quentin Wray · 24 February 2014 - 12:46

I can log in but nothing is available. I am also trying to change my billing details but with no success.

Antonia Claire Stuart · 24 February 2014 - 11:01

I can get onto dropbox, but all my files are missing, & none of the controls work!

Michele Calverley · 24 February 2014 - 10:31

I can get onto dropbox, but all my files are missing, & none of the controls work!

Charlotte Desorgher · 24 February 2014 - 09:37

I can't see anything in my Dropbox folder right now. I can get on the site, but my folder is completely empty

Kyle Smorhay · 23 February 2014 - 12:36

when i try to select forgot password and enter my email is says it doesnt excist

Brett Roderman · 23 February 2014 - 04:20

I'm having same problem with the dropbox withing neat connect and Box is not working . Its saying "Incorrect Credentials" I spoke with Neat and they said they are working on problem but its already been 3 weeks now that I have had this problem. No new updates. Anyone else having same problems? PLEASE FIX! thank you!

Wendy White Hedeen · 19 February 2014 - 12:14

dropbox is rejecting correct login and passwords. This is a HUGE issue!!!

Wendy White Hedeen · 19 February 2014 - 11:13

Dropbox gives the error "too many login attempts" when only one has been attempted with the correct login. All 132 of my students have received the same message.

Monica Lewin · 19 February 2014 - 11:09

Dropbox keeps crashing. I can't open links sent to me, nor can I download IF i manage to open the site. Frustrating.

Julia Ainsworth · 13 February 2014 - 17:45

Pretty sure drop box is down right now. Nothing but Error 50 messages for me.

Joyce Bassi · 10 February 2014 - 10:25

For the past few months I can't get on Dropbox at all. I have even tried using an IP from the States (I'm in Europe). I think I have only been able to get on 2 times. All I get is what looks like Notepad type screen with all the names of things, login, files, etc. but nothing opens up. What is going on?

Melody Bowdon · 4 February 2014 - 14:59

Dropbox is down. This is happening too frequently lately and is raising concerns for me about its stability.

Titiw Akmar · 27 January 2014 - 08:47

Hi, all my pics that uploaded in dropbox are somehow cannot open in my blog, www.titiw.com. Can you please let me know how to fix this issue? It applies to all my posts that using this service. Thanks.

Sharon Willard · 16 January 2014 - 20:43

1.16.14 - one minute I was accessing my files just fine and the next minute I started getting the following error message: "C:\ProgramFiles\CommonFiles\microsoftshared\ink\TapTip.exe: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." HOW is that POSSIBLE from one minute to the next?

Yannick Lin · 15 January 2014 - 14:14

Nonono..... even the test indicated DropBox is online... I just get down now!! Without any reasons !!!

Boris Desmond · 13 January 2014 - 23:16

havent been able to receive confirmation SMS (2 steps authentication) for the last 24 hours so I can't log in.

Ana Cardona · 13 January 2014 - 12:43

dropbox is not letting sign in, it tells me my email address is incorrect, but i have it on my ipad to and when i try to upload a picture it tells me it cant connect to the server... so i signoff and now doesnt recognize my email address, what should i do

Mark Meyer · 13 January 2014 - 01:10

Finally syncing on the desktop (8:00 PM tonight). But I have already installed SkyDrive everywhere and am going to use it from now on.

Kerry Eddie · 13 January 2014 - 00:54

not been able to open files on my iphone or synch any files from desktop since Saturday morning in the UK. As I type we are back running. Wasted a few hours trying to solve this before I found this website.

Ian Cook · 13 January 2014 - 00:29

This, from the Dropbox Forum help thread at


"Hi everyone, we wanted to give an update on where things stand.

As of this morning at 4:10am PT, nearly all users (over 99%) can access their files on dropbox.com. The Photos tab is still turned off, but you can access your photos via the Files tab on dropbox.com or the desktop client. We’re continuing to make a lot of progress restoring full service to all users, and are doing so in careful steps.

About 5% of our users are still experiencing problems syncing from the desktop client, and about 20% of users are having issues accessing Dropbox through our mobile apps. Within a few hours, we’ll be rolling out a change that will further improve things for those users. We’ll give an update after that.

Your files have been safe this entire time. Thanks again for your patience."

Ken Brien · 13 January 2014 - 00:26

Dropbox is not responding for me. I get the message "Dropbox is starting" but nothing happens. I am on a Mac using Safari.

Andrew Hassan · 13 January 2014 - 00:23

The dropbox client doesn't authenticate. The website does, but going into Settings causes Dropbox to have an internal error.

Frank van den Hout · 12 January 2014 - 23:56

partly down in auckland new zealand, no access on android, access on desktop but no synchronizing. on android it reads permanent failure, desktop and laptop still are trying to connect. hope it will be back soon...

Larry Miranda Sarria · 12 January 2014 - 23:33

Dropbox has been down since 11-Jan-2014, it does now work in Mexico, Miami, the problems show up on Win XP and Android devices.

Pam Blough · 12 January 2014 - 23:11

My dropbox files are not syncing nor are other peoples in our shared folders. We can not get access to updated files. Very frustrating!

Joyce Xiao · 12 January 2014 - 23:07

Trying to delete files and folders, getting "There was a problem completing this request." for many of them.

Fabienne Chanavat · 12 January 2014 - 22:26

OK to log in on website- not possible with Windows app.Very frustrated and maybe jumping off ship. Dropbox really dropped the ball on this one.

Jeffrey Alan Lee · 12 January 2014 - 22:02

tech.dropbox.com/ for status

Kenn Hockin · 12 January 2014 - 20:35

Dropbox website on pc is functioning. Have added new files with no problem. Removed the desktop app and tried to download it again from Dropbox site but the setup failed. So, still waiting for the desktop sync app to be functional. Other than that the website should be working for everyone else. (reporting live from NYC)

Lansing McVickar · 12 January 2014 - 19:43

Down on my Macbook pro and Mac Pro, since yesterday, says connecting and never does. Can log into account with web browser but not with computer accounts. Tried quitting and re logging in and it says "unexpected error try again later"

Eric Langlois · 12 January 2014 - 18:39

Dropbox doesn't connect and sync on my Imac and my iPod touch. However, I can view my files on the website.

Paul Smeeth · 12 January 2014 - 18:27

Hi - Dropbox has been down on my windows 8 compter since yesterday but it is working on my XP notebook. We live in the UK. Could this be a windows 8 problem?

Greg Brock · 12 January 2014 - 18:08

I'm in Spfd, MO and Dropbox has been down for me since 3:00am CT. The menu screen just says 'Dropbox is starting' but all icons are still, and the lettering solid black.

Mark Meyer · 12 January 2014 - 18:05

"UPDATE 1/12 at 8:48am PT: We’re still seeing service issues for a small number of users. We’ve been working through the night to restore full service as soon as possible and we’ll continue until this is complete." Well, I don't know what they're thinking! Sounds like a LOT of us still can't sync, only view through the website. That's not good enough!

Becky Hird · 12 January 2014 - 17:33

dropbox still DOWN IN THE uk, i cant sign in now on my computer (iMac), reinstalled and still wont let me sign in, it's actually becoming quite an issue as I need the work for Uni :/

Stephen Needleman · 12 January 2014 - 17:14

Still down in South Florida. Tried uninstalling and reinstalling. No help. Now I can't even re-link my account back. I use Boxcryptor and it will not open the website encrypted files. They need to be opened through the Dropbox local app.

Kay Dodd Stokes · 12 January 2014 - 16:23

My desktop is working fine with Dropbox but not my laptop. REALLY bad time for this to happen. Laptop endlessly says "Dropbox is starting"... and it goes on for hours.

Kevin Pinto · 12 January 2014 - 16:17

I cannot share a folder. I get the error message "There was a problem completing this request". It looks like this is widespread.

Charlermchai Artpradit · 12 January 2014 - 15:36

Down in Thailand too. It start with stop upload photo from my Ipad then I unlink it and try to reinstall but never allow me to log in since. I still can access through website though but it just not allow my to link it with my ipad. It keep saying "check you email and password". Dropboxer please fix it!

Racime Van Den Berg · 12 January 2014 - 15:30

"there was a problem completing this request", message not clear what happens? I'm connected to dropbox but can't share.

Nick Austin · 12 January 2014 - 15:19

Can't access my account properly. I can log in but some files are out of date on the website. Major concern as this is the first time I have had an issue.

Krystle Caricaburu · 12 January 2014 - 15:14

I am having issues as well with "there was a problem completing request" when attempting to share or delete files =( Been going on for two days!

David Johnston · 12 January 2014 - 14:32

Dropbox is reachable but is having issues with sharing in my location/situation - "There was a problem completing this request."

Jim Weber · 12 January 2014 - 14:14

Still having issues even after the now silly "we fixed it" story. Continuous connecting and reconnecting. Syncing overnight with zero progress. I understand tech glitches can occur, but this is major. What happened? Dropbox was one of my favorite, no-hassle programs.

Robin Pain · 12 January 2014 - 14:10

I can logon to the site and access some files but e.g. get "There was a problem completing this request." for other files.
But cannot access from either dropbox client on both my local and remote linux boxes - I get a permanent "Uploading 5 files" from both i.e. neither are syncing at all.

Sven Mos · 12 January 2014 - 13:48

Yesterday i had error 500 on the website and no way to connect with my desktop software... Today website is reachable... but apps are still refusing to connect and sync dropbox to my computer. Also adding new computers results in: "an unexpected error occurred. Please try again later."

Alex Johnstone · 12 January 2014 - 13:02

Still got exactly the same access problem which is more than a little frustrating. Since I last posted I have looked into Google Drive and SkyDrive. The first one gives you more 15Gb storage (nice if you need it) and the second 7Gb. I had managed to get up to 7.75Gb storage on Dropbox through referrals so it's almost on par with Skydrive. Anyway, this cloud (pun intended) has a silver lining in that I've found editing docs on SkyDrive integrates better and automatically saves and updates the file to the cloud storage. Web versions of Word, Excel etc let you amend Office files. Maybe I was doing something wrong but in Dropbox I had to download to my PC, amend, save to hard disk and then upload to Dropbox again. That was a bit of a pain and not possible when 'mobile' so Dropbox is now looking like it may have lost a customer.

Mark Meyer · 12 January 2014 - 12:24

Website works but not the syncing app. Check out SkyDrive... same ideas, bigger company, probably more reliable.

Kenn Hockin · 12 January 2014 - 12:18

The website is functioning but Dropbox has blocked usage of the site to fix the real problem which is with the syncing feature. Once they fix the syncing capability all will be restored to normal.

Dominique Orbec · 12 January 2014 - 12:05

Still syncing problems in Pralognan in France, stuck on turning wheel with "transfer 95 files" since this morning. Not yet back apparently !

David Aksakal · 12 January 2014 - 11:28

Still down in Israel, at least 24 hours. Dropbox should compensate everyone with a huge amount of storage space if they ever get back on line. And they should be honest about it: the news stories talk as if the thing was up and running, which it ain't.

Perica Žarko · 12 January 2014 - 11:03

I wonder is this cloud service reliable anymore? Two days is too much. People need reliable service. I think SkyDrive is better after this shock.

Mikkel Mølgaard Gerhardt-Pedersen · 12 January 2014 - 10:41

"There was a problem completing this request." when I try to share a folder. Have tried multiple ways of sharing from different accounts on multiple computers from Copenhagen, Denmark.

Denous de Waart · 12 January 2014 - 10:06

In the Netherlands, I can reach my files via their website using W7 laptop. Yet I can"t sing in using my mobile phone, nor my tablet.

Bernard de Terwangne · 12 January 2014 - 10:01

From here in Belgium it is partly working. Updated files are uploaded and downloaded correctly but shared folders fails in error 500

Bradley Tamm · 12 January 2014 - 09:33

Why does it seem the personal free accounts are coming back first, when the paid commercial accounts are staying down ... seems like priorities are wrong.

Nicole Gutierrez · 12 January 2014 - 09:13

it's also down for me here in manila, Philippines. i can access db.tt but my folder isn't synching with my online account and my mobile app...

Matty Cakes Demar · 12 January 2014 - 07:46

Atlanta GA reporting in that I can't share a folder - keep getting "something went wrong with this request" errors

Dirk Van Gorp · 12 January 2014 - 07:36

DB doesn't sync here in the Netherlands since Saturday afternoon.The files are all there, and downloading doesn't seem to be a problem, but it's trying to upload the same files since yesterday, without any progress.

Narendra Singh Rana · 12 January 2014 - 07:36

My Dropbox folder on mobile is unable to sync since last two days. while using the same wireless connection at home, I could sync the folders from my Laptop. This is strange, are all mobile devices affected?

Nadine Smith · 12 January 2014 - 07:04

I'm not able to access my files via web and they are not synched via application for more than 24 hours.

Ryan Barrett · 12 January 2014 - 06:52

Reporting from Austin, TX. Hopefully they'll fix it soon because this is causing all my productivity to be shot.

Flavio Nicola Iodice · 12 January 2014 - 06:38

Confirm a lot of problems in the last two days: doesn' upload neither from Windows nor from Android, error even using the pure web interface

Marnix ten Kate · 12 January 2014 - 06:28

I always love Dropbox, but now it's 'out' for 2 days in The Netherlands. just copied my files on my computer to a backup, so my files are safe... Now dropbox have to fix the problems around sync

Cory Romero González · 12 January 2014 - 06:18

Reporting from Miami, Florida. Dropbox service has been down the whole day. It just won't sync the files. Few minutes ago, it did sync, though. Then after a while, it went down again. This is just crazy. I tried GoogleDrive but then I realized it won't let me edit the files on my phone, so I went back to pray for Dropbox to solve its issue. Hope it won't take too long, I really need the service.

Alek Vatagin · 12 January 2014 - 05:46

UPDATE here: somehow I've dot to my folders in browser (first to the help center, and then clicking the notification icon, getting access to the activity log and then clicking on one of previously created shared folder), still can't access to settings, neither can't enter any of the dropbox links sent to me these days~~ weird...

Ed Burchmore · 12 January 2014 - 05:43

Apparently they have disabled sharing and some functions such as delete due to the system outage. I have a trouble ticket with them and will report when issues arre resolved.

Lisa Clyde · 12 January 2014 - 05:41

cant share folders in perak, malaysia. there was a problem completing this request error. how long tis problem last??

Meng Hui · 12 January 2014 - 05:34

I thought it was my home network connection issue. Dropbox is still down since morning. could not sync any document into my ipad from desktop. it shows connecting... dropbox is starting...

Phil Tower · 12 January 2014 - 05:08

Down here in Arizona. Has been down for 2 days. Tried it on my desktop, laptop, android phone and Windows tablet.

Linda Ehrmann Ziskind · 12 January 2014 - 04:04

Dropbox has been down all day here in Upstate NY (near Albany). Can't get into my online account and the DB folder on my desktop won't sync. Help!

Liz Bradley · 12 January 2014 - 03:57

down in Western Australia since yesterday-no message from Dropbox and wasted many hours trying to fix things when really Dropbox server down-not good enough Dropbox. No response to help requests despite paying for support

Mark Meyer · 12 January 2014 - 03:53

In Buffalo all day, no syncing. The apps says "Connecting..." but never does. Now I can't even get to my files via the web site! I'm going to install SkyDrive!

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