Dna.ancestry.com website not working? Is it down right now?

Dna.ancestry.com Server Status Check
dna.ancestry.com screenshot
Ancestry DNAWebsite Name:
dna.ancestry.comURL Checked:
Response Time:
Last Down:
Checking Ancestry DNA
Please wait while we check the server...
Ancestry DNA Website Status History
Dna.ancestry.com server report and response time

The above graph displays service status activity for Dna.ancestry.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23.Sep.2016
22:5560.28 ms. 
24.Sep.2016
02:3361.33 ms.
24.Sep.2016
09:0860.04 ms. 
24.Sep.2016
17:0860.83 ms.
24.Sep.2016
21:2660.71 ms. 
25.Sep.2016
18:4860.83 ms.
26.Sep.2016
00:2561.31 ms. 
26.Sep.2016
10:5260.53 ms.
26.Sep.2016
19:2761.49 ms. 
26.Sep.2016
23:4961.19 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:20

We have tried pinging Ancestry DNA website using our server and the website returned the above results. If dna.ancestry.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry DNA - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Dna.ancestry.com?
▼ LAST 6 MONTHS ...
Traci Barela · 28 July 2016 - 06:46
· · Chrome 51.0 on Windows

Day two now with no Ancestry DNA... This website says it is up. Hmmm. I am wondering if anyone else is having issues? Or possibly is it because I am not in the US?

Shakira Florence · 27 July 2016 - 04:12
· · Safari 9.0 on iPhone

My DNA result won't load..something about too many re directs..

Kim Koelemay · 13 May 2016 - 05:52
· · Chrome 50.0 on Windows

Ancestry DNA link does not work and has not worked for 2 weeks When I click on the link the little spinning circle, goes round and round ....and nobody is home!!! What do I do?

Donna Sass Holloway · 5 May 2016 - 18:00
· · Internet Explorer 11.0 on Windows

When I log in all I get is a black top banner and a black spinning ball. Several days now.

Pam Givens Carroll · 3 May 2016 - 16:58
· · Internet Explorer 11.0 on Windows

For most of the day each time I try to access Ancestry DNA, page never loads. I can not access "Last Viewed", "Your DNA Results Summary" or "Y-DNA and mtDNA results". But hey, if I want to buy another test, that link works! No problems with the tree side of the house.

Mary Quirk-Thompson · 14 April 2016 - 17:17
· · Chrome 46.0 on Windows

DNA.ancestry.com is down for me, but this analysis says it is up. Second report as wondering why it did not show up on FACEBOOK.

Holli Joren · 14 April 2016 - 17:11
· · Chrome 49.0 on Windows

The website is also down for me. Clicking on the "DNA" tab just gives me "Learn about DNA" and doesn't show my test information. I also can't view my DNA matches from known links. It just keeps attempting to load.

Mary Quirk-Thompson · 14 April 2016 - 17:08
· · Chrome 49.0 on Windows

DNA.ancestry.com is down for me, but this analysis says it is up

Lisa Hansson-Leach · 7 April 2016 - 18:34
· · Firefox 45.0 on Windows

I can't get onto the dna database. This has been a problem for several days at differnt times. What's the issue?

▼ MORE THAN 6 MONTHS AGO ...
Heidi Ann Draffin · 20 January 2016 - 03:46
· · Firefox 43.0 on Windows

dna.ancestry.com is down for me, but this analysis says it is up. It keeps resetting my connection.

Julia Gaines · 14 January 2016 - 17:27
· · Chrome 47.0 on Windows

ancestryDNA.com is back up now

Kerry Langstaff · 14 January 2016 - 17:25
· · Chrome 47.0 on Windows

page won't load

Julia Gaines · 14 January 2016 - 17:16
· · Chrome 47.0 on Windows

ancestryDNA stopped working for me 3 minute ago

Joni C Withrow · 9 November 2015 - 03:11
· · Chrome 46.0 on Windows

Odd, but when I originally went to this web site and clicked on "Order Now", everything worked perfectly. Have yet to be able to login again to activate the kits I purchased. Can't find a way to contact ancestrydna.com to complain or get my money back. Huge rip off!

Christee Kee · 31 October 2015 - 21:58
· · Chrome 46.0 on Windows

Linda, I was having the same problem, since last night actually. I think it's a problem with Chrome since that's what I was using. It's working for me normally on Internet Explorer.

Linda Williamson · 31 October 2015 - 16:44
· · Chrome 46.0 on Windows

Ancestry DNA will not load - on PC, can't even get to the page at all. On iPad and Android phone, can see list of matches, but cannot open any of them. Frustrating. Since 8 am this morning, Pacific time. (Now almost 10 am.)

Gythe Snorriwif · 7 October 2015 - 21:44
· · Safari 600.1.4 on iPad

Trying to load page to purchase DNA kit but won't load. Tried two different PC's and iPad. None work.

Margaret Anderson Martin · 26 September 2015 - 23:19
· · Firefox 40.0 on Mac

Not loading at all. says connection was reset. grrrrr

Dennis Norwood · 15 July 2014 - 11:50
United States · CenturyLink · Chrome 35.0 on Linux

It worked for a bit when I updated the google app, then quit again and if I use firefox it works great. The problem I have is the Linux OS with Google is the box that has issues with the dna ancestry page, but when I use a windows machine with google the problem does not exist. I guess google and ancestry don't linke Linux! :)

Dennis Norwood · 14 July 2014 - 15:38
United States · CenturyLink · Chrome 35.0 on Linux

I noticed in the upper right corner of the browser that the three horizontal bars were red, there was an app out of date and I updated it and it started to work. I guess if an app is out of date, regardless of the app it will prevent the dna page from loading.

Truitt Bradly · 4 May 2014 - 12:51
United States · Suddenlink Communications

Extremely slow and non existence responses. It is a waste of time to even try.

David Abigt · 29 December 2013 - 21:40
United States · Time Warner Cable

It has gone down for me the last 5 nights in a row. After spending time trying across multiple networks, devices and browsers and getting randome results, I'm thinking their load balancer is point people at down or crsahed servers in a cluster. Just a guess from the evidence. BTW downforeveryoneorjustme.com shows them down right now and you show them up..

Jim Smith · 27 November 2013 - 23:53
United States · Charter Communications

I can't load the page. Infrequently i can get to my list of DNA tests but that's as far as it will go. Even that won't reload.

Edit: Turns out it is only on Chrome. Safari loads it fine. This is a new issue for me and clearing my cache will mean loss of already clicked links as well which I don't want to do because it will effect my research atm.

Submit a comment using your Facebook ID.

Is Dna.ancestry.com down for you right now? Submit your comments about Dna.ancestry.com service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.