website not working? Is it down right now? Server Status Check screenshot
CreateSpaceWebsite Name:
www.createspace.comURL Checked:
Response Time:
Last Down:
Checking CreateSpace
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CreateSpace Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:0510.87 ms. 
22:177.98 ms.
02:398.37 ms. 
11:188.93 ms.
20:479.42 ms. 
11:5511.05 ms.
15:146.89 ms. 
16:351010.65 ms.
00:397.74 ms. 
23:0210.72 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 04:45

We have tried pinging CreateSpace website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access CreateSpace - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Gerry Thibault · 1 August 2016 - 03:15
· · Chrome 52.0 on Windows

HAving trouble logging in. Finally after about half hour. Then Member Dashboard is equally way too slow. Namely half hour wait after each click... Something seriously wrong here - it wasn't like this last time I was here.

Roberto Trostli · 21 June 2016 - 16:05
· · Safari 9.1.1 on Mac

Am not able to use a link to get to the store.

Louise Maria · 16 June 2016 - 07:59
· · Chrome 51.0 on Windows

Cover creating not allowing selection of cover design on any operating system

Larry Smith · 14 April 2016 - 22:05
· · Chrome 49.0 on Mac

Richard & Eddie.... With exception of the Chrome gibberish still gone, the CSpace site issues returned but not as bad. Site loads in Chrome & FFox but slowly. Other links/pages within site appear to load normally. It's within the account all the sluggish issues occur. I can eventually see the Digital Proofer etc. All other sites still engage normally. Still no word from CSpace on my latest inquiries.

Larry Smith · 14 April 2016 - 04:57
· · Chrome 49.0 on Mac

Richard & Eddie.... found the solution. Even though CSpace did function correctly tonight in FFox (first login attempt since last post), Chrome and Safari were still problematic. PLUS in Chrome, for first time in long time, I saw gibberish again inside the Digital Proofer command buttons. I googled this. The first hit I checked was an Extensis font management program (which I use) thread.
In that thread someone suggested they fixed this gibberish issue by turning off any ADDED fonts (such as Arial) which may conflict with similar existing System Fonts.
I checked Extensis and sure enough. I had downloaded an Arial font for a job which was turned on. I turned off this Arial, even though the System Font Arial was still a default font.
Restarted Chrome & Safari to check CSpace. NO PROBLEM. No gibberish. Couldn't believe it.
If you have any duplicate system fonts ADDED with some font management program, turn them off. They can unpredictably conflict with default system fonts causing some websites not to load properly.
Scroll down to "cnolson - Feb'14" entry.
Hope this works for you.

Larry Smith · 12 April 2016 - 22:55
· · Chrome 49.0 on Mac

To Eddie's response - I also checked Netgear router. Firmware is current. Not techie enough to know if this would be an issue. thanks for comments. Based on past computer troubleshooting, almost anything missed can be the solution.
This is why I firmly feel it's CSpace issue. I absolutely have no ideas left.

Richard Brammer · 12 April 2016 - 22:48
· · Chrome 49.0 on Windows

Cool thanks, Eddie.

Richard Brammer · 12 April 2016 - 22:48
· · Chrome 49.0 on Windows

Excellent thanks very much. I will await their responses.

Larry Smith · 12 April 2016 - 22:36
· · Chrome 49.0 on Mac

Hi Richard... CSpace has responded effectively to my emails of these issues by saying they are looking into it. However no solutions yet. I suspicion this... I believe they have different folks reviewing issues like this even from a single sender like me.
After each email, I received a reception confirmation from a different person each time.
In my last response, I noted this to them to have a SINGLE person reviewing all my threads/emails so they make sense rather than a new tech jumping in midstream because that's what couple responses have indicated... that they did not adequately read my first emails.
I received even further confirmation of my site issues when my client (another state on PC/Windows/IntExp) for these books said she was having similar login and site problems as I was having. This was just last night. Plus a website builder friend in MD also signed in to my book page and had similar issues with pages loading. She had to refresh several times for page to come up. And her Mac has newer OS than mine. I forwarded this to CSpace.
This is cross platform issue.
I also forwarded CSpace this site so they could see all the recent and past feedback for similar issues.
I'm not poo-pooing CSpace entirely. I still believe it's a site bug/glitch they haven't discovered yet. Until all these recent snafus, their site has worked fine.
Please inform if you have any resolutions. thanks much

Eddie Jones · 12 April 2016 - 19:50
· · Chrome 49.0 on Mac

I sort of fixed the problem by restoring my Linksys router to the factory settings. CreateSpace still hangs sometimes, but not like it did before. The CreateSpace site was the only site that caused problems so perhaps the router detected a security issue. I looked at the router settings and did not find a black list of sites or IP addresses, but I'm not a network expert so I might have missed something.

Anyway, I can't say for certain it was a CreateSpace issue. Can't say it wasn't either.

The web ... it's all magic.

Richard Brammer · 12 April 2016 - 17:43
· · Chrome 49.0 on Windows

Would you mind letting me know if you've had any action on this? I am having very similar problems and both Virgin Media and Createspace are not coming up with solutions as yet. I've tried all the usual things.

Richard Brammer · 12 April 2016 - 17:42
· · Chrome 49.0 on Windows

Would you mind letting me know if you've had any action on this? I am having very similar problems and both Virgin Media and Createspace are not coming up with solutions as yet. I've tried all the usual things.

Larry Smith · 9 April 2016 - 22:25
· · Chrome 49.0 on Mac

I submitted this to CSpace two days ago. The agent said to expect feedback early next week. I'm hoping this is a matter of site maintenance. If so, one would think they would at least alert users as to possible site slow down.
We have just published and purchased four books. All CSpace site functions have always worked fine as long as I've used it for couple years until last night.

I was attempting to upload an edited PDF. The site began to malfunction. Site loading extremely slow if at all, then when page loads, it's unformatted.

I have wasted over two hours now trying to resolve this. Cleared caches, history trails, cookies, restarts. Nothing works. ALL other sites I go to function correctly.... website builder sites, bank sites etc. Sites with high security. ALL function normally.

Safari, Chrome and Firefox all will not load CSpace properly. EVERYTHING is updated. Browsers, plugins like Flash and Javascript.

I've attached numerous screen captures as confirmation.

Running hi-speed cable internet. iMac quad core. OS 10.8.5 12G ram

Eddie Jones · 4 April 2016 - 16:27
· · Chrome 49.0 on Mac

I noticed site performance slipping last week. Thus far I've tried Chrome, Safari, and now Firefox. None load properly the first time. I'm working off a MacBook Pro, but I tried an older MacBook Pro and experienced the same problem. Tried an Acer laptop - same deal. Went to another part of the state and tried. Same deal. The only time the site loads correctly the first time is with my Kindle Fire.

So in summary:
2 different locations and Internet providers
3 different units
3 different browsers.

Right now I need to load a new book and cannot.

Georgina Megan Baker · 18 March 2016 - 19:08
· · Chrome 49.0 on Windows

Sometimes it loads, sometimes it doesn't load properly. Been like this now for at least two days.

Zafar Khan · 9 March 2016 - 16:38
· · Chrome 48.0 on Windows

I wonder what the problem is. I cannot reach Createspce site to order an audio Cd. Please mention all the steps which I should follow to order a CD.

James Robert Matthew Murphy · 17 July 2014 - 11:59
United Kingdom · BT · Chrome 36.0 on Mac

Hallo, I urgently need to upload book this evening, How long will you be down for?

Jeff Smith · 30 April 2014 - 17:22
United States · Fuse Internet Access

Jamie, are you getting a message that the DNS lookup failed? (When you've clicked on the "More" button.)

Edit: I changed my DNS server. That fixed the problem.

Jamie Lynn Lano · 30 April 2014 - 16:57
United States · CenturyLink

It is down for me, too. I just wanted to check some information.

Jeff Smith · 30 April 2014 - 16:27
United States · Fuse Internet Access

Createspace is intermittently down for me. Been happening all day.

Karyl Dunson · 6 March 2014 - 09:26
United States · CenturyLink

I can't get the page to load.

Susan Bonser · 22 January 2014 - 09:19
United States · CenturyLink

It's not loading javascript so you can't do anything on the site

Somtow Sucharitkul · 22 November 2013 - 09:05
Thailand · True Internet

failing to upload interior 5 times in a row now...

David Stansfield · 11 November 2013 - 19:29
United States · Charter Communications

Cannot upload revised content or revised cover

SJ Davis · 7 November 2013 - 15:26
United States · Bright House Networks

slow interior upload, save button locked up not working, distribution buttons locked.

Suzanne Parrott · 7 November 2013 - 14:15
United States · CenturyLink

Not allowing ISBN selection, slow interior and cover upload (if at all) - it is just sitting there...

Natalie Wright · 6 November 2013 - 10:57
United States · Comcast Cable

Having trouble with CreateSpace right now. Not allowing creation of ISBN or upload of content

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