Citibank.com website not working? Is it down right now?

Citibank.com Server Status Check
citibank.com screenshot
CitibankWebsite Name:
online.citibank.comURL Checked:
Response Time:
Last Down:
Checking Citibank
Please wait while we check the server...
Citibank Website Status History
Citibank.com server report and response time

The above graph displays service status activity for Citibank.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
25.Jul.2014
00:4220.44 ms. 
25.Jul.2014
03:0119.28 ms.
25.Jul.2014
05:3419.02 ms. 
25.Jul.2014
07:3919.04 ms.
25.Jul.2014
09:5120.51 ms. 
25.Jul.2014
11:5920.93 ms.
25.Jul.2014
14:0220.89 ms. 
25.Jul.2014
16:3221.44 ms.
25.Jul.2014
18:3321.45 ms. 
25.Jul.2014
21:1221.49 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 22:05

We have tried pinging Citibank website using our server and the website returned the above results. If citibank.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Citibank - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as citi.com, online.citibank.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Citibank.com?
▼ LAST 12 HOURS ...
Dawn Ziegler · 2 hours 12 mins ago
United States · Charter Communications · Chrome 35.0 on Windows

server error

▼ LAST 30 DAYS ...
Lydia Font · 8 July 2014 - 18:16
United States · Verizon FiOS · Chrome 35.0 on Windows

Was in it this afternoon, with no problems. Went to access tonight and at first I could get in but my account information disappeared now I cannot get in at all

Aaron Bruderer · 2 July 2014 - 12:15
United States · CenturyLink · Chrome 35.0 on Windows

Can't seem to get citi's site to work at all.

Marie McCann Johnson · 1 July 2014 - 19:31
United States · Comcast Cable · Chrome 35.0 on Windows

citibank unavailable at this time

Kim Henderson · 28 June 2014 - 04:32
Australia · Telstra Internet · Chrome 35.0 on Windows

I recently opened a new account with Citibank as I wanted to use it on an overseas trip. I had multiple problems setting up internet banking which I have never had with any other bank. Although I was entering a correct username and password according to the instructions, the fields kept going blank and not letting me progress - very frustrating, and took me 4 days to complete the set up. So then I transferred some money into the account for my trip - and when I went to test the ATM process today by withdrawing some money, guess what? "transaction processing error" and I cant withdraw any money!! Customers of other banks weren't affected at this ATM machine and the Citibank customer service woman said they were experiencing an outage and lots of people hadn't been able to access their money for the past 48hrs. Then when I said that wasn't very satisfactory she said "have a nice day" and hung up - unbelievable!! :(

▼ LAST 6 MONTHS ...
M Vijaya Sai · 21 June 2014 - 05:55
India · Jnpr Apac Region · Internet Explorer 8.0 on Windows

Citi bank is down... :( Can't buy groceries in Big bazar. Decline notification both at citi as well as other ATM's.. Citi 24/7 citiphone also not working (22272484) Bangalore. Even webportel is also temporarily not allowing to login.

Sreepathy Nd Sangeetha · 21 June 2014 - 05:05
United States · Opera Mini Proxy · Opera Next 20.0.1387.91 on Windows

Its down now.
"Our Systems are temporarily Down for Maintenance. We will be back Shortly. Sincere apologies for the inconvenience."

message is appearing

Atmosphere Restaurant · 19 June 2014 - 17:55
United States · AT&T U-verse · Safari 7.0.4 on Mac

There website is still not 100% working only a few option work everything else gets an error message even contact us tab

Nancy Atieno · 16 June 2014 - 05:48
Kenya · Kenya Education Network · Firefox 29.0 on Windows

I want to log onto he website and start the course but all in vain... its down... can anyone help me through

Shah Rahimi · 14 June 2014 - 16:04
United States · Verizon FiOS · Safari 7.0.4 on Mac

I'm having problem logging onto my online account. Is anyone else experiencing the same thing? After logging on, the page goes blank and does not display anything.

Role Guy · 12 June 2014 - 23:36
United States · Charter Communications · Firefox 29.0 on Windows

Rewards site has been a problem since I first signed up over a year ago. Messed up access to my credit card account linked to Thank You acct. Had to change password at least 3 times, won't keep working with previous password. Now credit card account not working due to password. I never had a problem for several years with credit card acct until adding the Thank You Rewards feature...a big mistake in my opinion. I no longer use the linked credit card due to the hassle on their websites, instead I use another card from Citi instead. Today I had to change Thank You password again, site now opens up, but won't display any Gift Card selections, tools, or a few other categories, so I can't redeem my points online! I rate Citibank Online a 1 star on a scale of 1 to 5. as low as it could be. CapitalOne, Chase and Discover never have these problems.

Vignesh Jayaprakash · 2 June 2014 - 05:06
India · TATA Communications · Chrome 35.0 on Windows

After entering IPIN the following message is shown from the morning(for the past 6 hours)...
"We are currently unable to service your request. Please try again later."

Sangeetha Ambur Balasubramain · 2 June 2014 - 02:41
India · TATA Communications · Internet Explorer 8.0 on Windows

after entering ipin, clicked on okay, msg displaying as "sorry this page cannot be rendered due to an error while downloading the various conponents of this page"

Erica Bialac Munton · 31 May 2014 - 23:33
United States · Clear Wireless · Safari 7.0.4 on Mac

It was completed down 2 hrs. ago. Then it came up & I could log in and see my acct. page - but every time I tried to actually do something (pay my bill, look at my statement, etc.) I'd get an error page. So I called their Tech Line. It too is messed up, with the recorded message skipping and getting stuck on, "I'm sorry" repeating it over & over. So I called the 24hr 800#. Guess what? It couldn't find my acct. and transferred me to customer service. But it was a very curt recording of a message that they were down for "customary maintenance". Uh-huh. Message to hackassholes that may be screwing with the site - you're f#!king things up for those of us trying to pay our bills so we don't wind up in default.

Jonathon Edward Czarny · 22 May 2014 - 18:55
United States · Comcast Cable · Safari 5.0.6 on Mac

"Page Delayed" try again later. All Day. Cannot access my account to pay my bill.

Narendra Agrawal · 2 May 2014 - 07:50
United States · Time Warner Cable

Citibank credit card site is either very slow or just down..Unbelievable in this day and age..

Sepideh Yahyavi · 2 May 2014 - 06:53
United States · Time Warner Cable

It's been clocking trying to reach the sign on page. I've tried it from my bookmark and doing a search and clicking on the citibank results and no luck.

Ned Merrick · 25 April 2014 - 14:12
Luxembourg · Entreprise des Postes et Telecommunications

can login to bank account, but then it goes to a blank page, iphone apps dont work either

Claudia Barboza · 23 April 2014 - 10:59
United States · Verizon FiOS

i can't even use my debit card…what's going on? will my automatic payments will also be affected? I can't even log in from any device.

Tom Stekkinger · 21 April 2014 - 14:12
United States · AT&T Internet Services

Trying to login to credit card page at 2:08 PST 4/21/2014 and getting error: There is a problem with this website's security certificate.

Wayne Stewart · 20 April 2014 - 11:06
Australia · Telstra Internet

Citibank Australia website is still returning a temporary delay issue and will not allow access to transactions or payments.

Saju Salim A · 15 April 2014 - 07:56
Oman · Omantel

citibank india is also down.. The below error is displaying for me
We are unable to process your service request...

Justice Goodasyou · 14 April 2014 - 20:49
United States · Integra Telecom

online.citibank.com allowed me to sign on, but then I got the message that citi.com is unavailable! And it wouldn't let me log off!! I think maybe their page has been highjacked!

J.w. Bell · 17 March 2014 - 09:35
United States · AT&T U-verse

Seems they didn't test enough before pushing new code....

SPECIAL NOTICE: Portions of our website are scheduled to be upgraded on both Sunday, March 16th, and Monday, March 17th, from 12:00 a.m. to 6:00 a.m. Eastern Time. Some information and features may be unavailable during this time. We apologize for the inconvenience.

Tony Jingy Zhang · 17 March 2014 - 09:31
United States · tw telecom holdings

For the past week now every time I log in I get an error message and have to refresh the page to try again, but as of this afternoon it's completely down. That's surprising since I've been using Citibank for 14 years now and their website has always been very reliable and rarely down.

Melissa Bennett · 11 March 2014 - 13:21
United States · Level 3 Communications

I have been getting error messages since Sunday night here in Boston - 48 hours ago.

Garydavid Royce · 8 March 2014 - 19:55
United States · Cox Communications

SRVE0255E: A WebGroup/Virtual Host to handle /US/Welcome.c has not been defined.
SRVE0255E: A WebGroup/Virtual Host to handle online.citibank.com:443 has not been defined.

IBM WebSphere Application Server

Paul J Botticelli · 9 February 2014 - 12:47
United States · Optimum Online

Citibank's webpage has been down for at least the past hour today...

Romeo Andalusia · 3 February 2014 - 06:29
United States · Clear Wireless

The "Ooops" this should not have happened IS happening because the website now REQUIRES stronger passwords and YOUR OLD ONE is NOT strong enough. IT IS THE WRONG MESSAGE for the problem. I HAD to use my iPhone connectivity, go to the login page and choose "I forgot my password, " I followed the prompts, created the stronger password and accessed my account. Someone programming for citibank's web is not competent and neither is the employee acting as "testing user."

Elizabeth Haydon Duff · 30 January 2014 - 20:30
United States · Verizon Internet Services

Thank you! Google Chrome worked instantly; Internet Explorer bombed time after time. Final message: The webpage cannot be found.

▼ MORE THAN 6 MONTHS AGO ...
David Macreavy · 20 January 2014 - 19:16
United States · AT&T U-verse

Very, very slow here in California too. I've just managed to log in after several attempts, but can't actually make any transactions.

Marcus Thomas · 20 January 2014 - 18:57
United States · Comcast Cable

OMG - not again... bank website down, slowness of the administration to help customer needs, no response, ... it's the never ending problems with this giant mess of a bank, that make banking with CITI horrible (in my opinion). Can CITI do anything right???

John Ragals · 20 January 2014 - 17:55
United States · Verizon FiOS

Keep getting "An error occurred while processing your request" - for 2 days now...called the number on the card - they know they have a problem but were absolutely useless. Potentially one of the worst customer experience I've ever had.

Mary L. Rivera · 20 January 2014 - 17:34
United States · Verizon FiOS

How long has the online site been down today? I've been trying to log on for several hours.

Julia Shearer · 20 January 2014 - 17:30
United States · Windstream Communications

Have been down for some hours. Why don't we get an email about this?

Martha Mooney Waltien · 20 January 2014 - 17:24
United States · Verizon FiOS

Here in Queens nyc. Can't log in. Just sits there. Sometimes the log in page won't even come up!

Janice Scroggins-Flowers · 20 January 2014 - 17:04
United States · Hughes Network Systems

Citibank is driving me nuts! Website down for a solid month! If this was Obamacare the media would be all over it! No critique of citi

Rachel Petruska Olson · 20 January 2014 - 15:31
United States · Comcast Cable

It is still down, crazy!

Two days now... "We're sorry. We are having some temporary delays. Please try again later." Very unprofessional and even worse that they did not inform their customers, just bad business. After 15 years of service with them, considering canceling my account with them.

Lee Erwin · 20 January 2014 - 03:55
United States · Comcast Cable

It's possible to log in but not possible to make a payment or view recent activity.

Dave Horne · 19 January 2014 - 18:41
Netherlands · Ziggo

I live in the Netherlands and have not been able to log in for several hours.

Catherine Cole · 15 January 2014 - 06:21
United States · Optimum Online

I noticed the issue when went to check my account about an hour ago (midnight EST), and am still experiencing the same problem. When I navigate to the site, the top of the Safari window reads "Citibank Online Site Outage". Then a message "We're sorry. Citi.com is temporarily unavailable.": Citi.com and Citibank Online are currently unavailable. If you need immediate assistance, please call 1-800-374-9700. We apologize for any inconvenience and appreciate your patience." (Citigroup Inc., online.citibank.com).

Theresa SilentCrow · 15 January 2014 - 06:09
United States · Verizon Internet Services

Site was available this morning. Site currently showing message "We're sorry. Citi.com is temporarily unavailable."

Marc Asher · 15 January 2014 - 04:10
United States · Verizon FiOS

Site currently showing message "We're sorry. Citi.com is temporarily unavailable."

Alice Martin · 5 January 2014 - 23:21
India · BSNL

I am unable to log in citi bank account. getting the below error "We are currently unable to service your request. Do try again later" Please do the needful.

Ellen Masterson · 9 December 2013 - 09:43
United States · Hughes Network Systems

Have gotten error message every time I've tried since Thursday, saying the site is unavailable. Phone line given is swamped. Anyone else having this problem?

Philip Cohen · 5 December 2013 - 12:50
United States · Time Warner Cable

not working for me. Tried Firefox & chrome and getting a CITIbank message that it is not working

Antonio Fernandez Gavito · 5 December 2013 - 12:07
United States · University of Wisconsin Whitewater

Can't login either, I'm getting the following error:
We're sorry. Citi.com is temporarily unavailable.

AG Gnooti · 5 December 2013 - 11:54
United States · Verizon FiOS

citibank.com is back up now. i wonder what caused the nearly full-day outage,

Lara Ashley · 5 December 2013 - 11:26
United States · Time Warner Cable

how is this web site always down? says its up and running but i cant even get access thru my app either

AG Gnooti · 5 December 2013 - 11:12
United States · Verizon FiOS

citibank.com, citi.com, citicorp.com ports 80 and 442 are both up, but no program is listening. Some part of the system is up, because citi.com/foo gets a 404 error. However, none of their client-facing web front ends are up.

Zach Rosenberg · 5 December 2013 - 10:07
United States · Hotwire Communications

The site is definitely not working at all for Citibank customers but its working for Sears customers which is strange.

David Davies · 15 November 2013 - 10:28
United States · Comcast Cable

My mobil gas card goes through citi, the site has been down for well over a week and a half now, I cannot check balance at all, I get
Error Page Not Found 404

Mary Stavale · 13 November 2013 - 20:25
United States · Time Warner Cable

Website has been down for a few days now. Tech said it was up but that's not what their website says. When you try logging in it says it's unavailable.

Mariann Golden-Bloor · 12 November 2013 - 06:51
United States · Verizon FiOS

Site has been "temporarily unavailable" for three days. I am using Mac desktop and all other sites work fine except for this one.

Hermit Leon · 8 November 2013 - 08:56
United States · Cox Communications

Tech support said to use myciti.com which leads to this:
online.citibank.com/US/JPS/portal/Index.do
I was able to log into my account this way.

Veronica Vera · 26 October 2013 - 10:07
United States · Time Warner Cable

Site has been down all week, using safari and firefox. Yesterday rep told me there are problems with the site. NO FOOLIN'

Jay Jenney · 25 October 2013 - 07:24
United States · The Municipal Communications Utility of the City o

I called the representative and she said that Online banking is down. No ETA right now. Automated system is also down.

Judy Kornfeld Baumgarten · 21 October 2013 - 15:51
United States · Verizon FiOS

citibank website has been acting weirdly all day. As of this moment, I cannot get in, even tho is it down site says it's working.

Rhonda J. Christlieb · 9 October 2013 - 12:12
United States · Oppenheimer Capital Quest for Value

I have tried logging on to both citi.com and online.citibank.com and I get NOTHNG back. Either nothing moves or I get a blank screen. I've cleared my cache, cookies, etc all to no avail. According to this site - it's up and running but then why can't I log on?

Xandra Hamilton · 22 September 2013 - 09:09
United States · Charter Communications

I have called 4 times in the last 3 months. Each time I tried to log in, I received a General Error. 1st time: Support said website now only works with Internet Explorer. Need to clear cache. 2nd time: re-set my password. 3rd time, somewhat the same as the first time except also go to View Files and manuallly delete all cookies. She actually laughed when I told her the time before I was told to re-set my password. 4th time, I was told to re-set my password and also do no use special characters. 4 different answers in 4 times? Insane!

Jennifer Messina · 13 September 2013 - 10:36
United States · Jones, Day, Reavis & Pogue

"The proxy server did not receive a timely response from the upstream server. Reference #1.b2ef3e17.1379093658.18e5358" Boo.

Maggie Wolfe Riley · 13 September 2013 - 10:24
United States · Suddenlink Communications

Getting various errors from "webpage not available" to some sort of SSL error to the "Temporarily unavailable" page. Tried other browsers and hard refresh. Can't get through to page at all.

Alexander Voronin · 13 September 2013 - 09:45
United States · City of Charlottesville

Well it would be nice of Citi Bank Web developers to set some kind note on home page which is active atm. Stating that logon does not working. Come on guys you can do better then this...

Ron Almstead · 13 September 2013 - 09:33
Mexico · Uninet de C.V.

I finally got in after hitting F5 to clear my system, but can only access my Citibank account homepage. Can't go to other screens or do transfers or see latest transactions.

Corinne Figueroa · 13 September 2013 - 09:29
United States · Warnaco

website is still down. received error message. can't log in on my phone either

Carly Heather · 13 September 2013 - 09:24
United States · Verizon FiOS

I PM'd Citibank on Facebook. They wrote me back and said they are aware that nobody can log in but couldn't put a timeline on a fix.

Ed Huang · 13 September 2013 - 09:22
United States · Comcast Cable

When I hit the page "https://online.citibank.com/US/JPS/portal/Index.do", it shows
We're sorry. Citi.com is temporarily unavailable. Citi.com and Citibank Online are currently unavailable. If you need immediate assistance, please call 1-800-374-9700 (TDD/TYY: 1-800-788-0002). We apologize for any inconvenience and appreciate your patience.

Gene Paul Bevil · 13 September 2013 - 09:07
United States · CenturyLink

Tried for fifteen minutes using every avenue, connot get logged in to citibank online!

Herb Smith · 8 September 2013 - 05:04
United States · AT&T Internet Services

Site claims it is overloaded on a Sunday morning. Can get access after logging in

Eli Mantel · 4 September 2013 - 21:03
United States · AT&T Internet Services

After logging in, I get the following when I try to view account details:
Temporary Delay
We're sorry. We are having some temporary delays. Please try again later.

Jill H. Remington · 3 September 2013 - 15:45
United States · Cox Communications

Citibank won't load after I sign in. How do I fix it? My other bank accounts all work.

Omar Resto · 29 August 2013 - 05:42
United States · Verizon FiOS

Capital One is the way to go. Minimum interruption and great service

Gerald Gartner · 15 August 2013 - 10:32
United States · Optimum Online

Just called and they verified the entire site is down uncertain as to when it might come back up. its amazing they send emails for every bill and promotion and they don't communicate something like this!

Micol Bartolucci · 15 August 2013 - 10:25
United States · Time Warner Cable

the citibank site is always down- making it very difficult to do banking.

Gene Merritt · 15 August 2013 - 10:19
United States · Comcast Cable

I almost always have problems with Citi's site. They have the worst service.

William Andrew Taylor · 3 August 2013 - 18:22
United States · Time Warner Cable

That's ok citi bank, it's cool that i'll be charge 25 dollars for a late payment since your site has been down so long. Worst bank ever.

Aida Winkler.realtor · 3 July 2013 - 14:07
United States · XO Communications

I am a Realtor with a Short Sale transaction as second lien with CITI. I am calling since June 25 every other day to follow up with my transaction and the only answer that I got is that the system is not fixed yet and the transactions are not processed for that reason. I am worry that my client will have his property foreclosed because an IT problem in the bank. Please any advice?

Carmen Miller · 28 June 2013 - 10:40
United States · Comcast Cable

I have spent an hour setting up a POP MOney transfer. Each step takes forever! When I click on it I see Safari using an encrypted connection and eventually it goes to the next step.

Seth Goldberg · 27 June 2013 - 12:16
United States · Oracle Corporation

Site is effectively down. Get tons of "We're sorry. Citi.com is temporarily unavaiable" messages.

Roger Smith · 13 June 2013 - 18:01
United States · Comcast Cable

Cannot access the Thankyou rewards website. Allows me to log on, but nothing else. Sends me in a loop, saying I'm not connected the the internet. If I wasn't on it, I wouldn't be typing this!

Manoj Rathore · 13 June 2013 - 09:30
India · TATA Communications

cant access citibank site from last 2 weak from my internet connection. please can anybody suggest any suggestion

Bill Morse · 10 June 2013 - 07:56
Cambodia · Cogetel Online

cannot access citbank website. tried desktop, laptop, ipad and smartphone.

Christine King · 24 May 2013 - 10:21
United States · Atlantic Broadband

Citi credit card log on is not working, other are reporting same issue...

Jim Haddad · 21 May 2013 - 07:20
United States · Time Warner Cable

The "make payment" function is not working today 05-21-2103. One can input payment details, but the button to send it is not visible. Tried Firefox and IE browser, both have same issue. Anyone else having this issue? Ended up having to use the mobile app.

Edit: Re-setting browser and windows display options and resolution appears to have corrected the website issues. Phew!

Alan Funk · 17 May 2013 - 09:57
United States · Optimum Online

For at least 3 weeks I can't get account details on just one of my linked accounts. This is the message, "We're sorry. Activity is currently unavailable for your account." I called citibank and they escalated this problem, but it still continues. Naturally, I can't do any of the necessary banking work I need to do. It's not my computer or a browser problem.
It's definitely a glitch in the Forrester software that Citibank uses.

Alben Sigamani · 4 May 2013 - 20:33
India · BSNL

The website for india has been down since yesterday. I am not even able to access it over the mobile app

Christina Hlavaty · 26 April 2013 - 09:33
United States · AT&T U-verse

Look on using a different web browser. For some reason Internet Explorer is not working but I logged on using Google Chrome and no problem.

Amalendu Haldar · 23 April 2013 - 12:19
United States · Comcast Cable

This is what I am getting at citibank.com

We're sorry. Citi.com is temporarily unavailable. Citi.com and Citibank Online are currently unavailable. If you need immediate assistance, please call 1-800-374-9700 (TDD/TYY: 1-800-788-0002). We apologize for any inconvenience and appreciate your patience.

Sandra Bastow · 1 April 2013 - 20:57
United States · Comcast Cable

Really slow response time from Citibank - its really slow to load the logon screen and then I get "The server encountered an internal error or misconfiguration and was unable to complete your request."

Zubin Kabraji · 17 March 2013 - 23:57
India · Airtel Broadband

And its down in India too - since 0700 hrs this morning - at least I am unable to get through from Pune in India and so are some of my friends.

Rebecca Driscoll · 14 March 2013 - 08:46
United States · Comcast Cable

3-13-13 9:46 mst can't get to any of their pages, but can get everywhere else

Isaac Cervi · 13 March 2013 - 08:24
United States · Mediacom Communications

citibank seems to be down. main page is up, but when you click on anything, it won't work

Jerry Campbell · 2 January 2013 - 14:58
United States · Clear Wireless

Now telling me website and account are unavailable at this time.. Third time at important year end. Aarrgghhh....

George Martinet · 1 January 2013 - 14:57
United States · Time Warner Cable

You say it's up then how come I just got this message: We're sorry. Citi.com is temporarily unavailable. Citi.com and Citibank Online are currently unavailable. If you need immediate assistance, please call 1-800-374-9700 (TDD/TYY: 1-800-788-0002). We apologize for any inconvenience and appreciate your patience.

Wanda Helferich · 1 January 2013 - 11:06
United States · Charter Communications

I just got on! Tried several times with Chrome and then with Internet Explorer. I just coldn't get into the site. Finally, tried with Firefox and got through on my first try. Site responded quickly with no lagging at all. Finally got my payment made. Printed out extra copies of my payment information... just in case! TRY FIREFOX!

Lili Delalat · 1 January 2013 - 10:15
United States · Optimum Online

Citibank online website is down or very very very slow. Have been trying to login for the last 15 minutes

Jill Holland Widner · 1 January 2013 - 08:47
United States · Comcast Cable

Try this link to sign in to Citibank: online.citibank.com/US/JPS/portal/Index.do

Thanks Linda Jorgenson for the link! Worked great!

Bruce Williams · 29 December 2012 - 08:06
United States · Time Warner Cable

Citibank must be using the Mayan calendar, I haven't been able to connect for days, time for a different bank

Valeria Kondratenko · 29 December 2012 - 07:57
United States · Comcast Cable

Just got the same message twice in 10 minutes... assuming website is down for the weekend.

Dana Fuller · 29 December 2012 - 00:43
United States · AT&T U-verse

I've been getting the same message all night that I can't connect to server!

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