website not working? Is it down right now? Server Status Check screenshot
Charter CommunicationsWebsite Name:
charter.comURL Checked:
Response Time:
Last Down:
Checking Charter Communications
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Charter Communications Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
02:2936.1 ms. 
04:3936.36 ms.
07:0838.61 ms. 
09:3136.72 ms.
12:1236.17 ms. 
14:5138.41 ms.
16:5939.1 ms. 
18:5937.05 ms.
21:1037.1 ms. 
23:1440.11 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:18

We have tried pinging Charter Communications website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Charter Communications - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 7 DAYS ...
Lapall Wilson · 3 days 10 hours ago
· · Chrome 46.0 on Windows

not working in St.louis..(63115)

Tim Carlisle · 4 days 6 hours ago
· · Chrome 34.0 on Android

Not working in SW fort worth

Paul Kelly · 25 November 2015 - 16:12
· · Chrome 46.0 on Android

Down in McDonough ga 30252

▼ LAST 30 DAYS ...
Marc Busch · 23 November 2015 - 00:23
· · Internet Explorer 9.0 on Windows

Charter appears to be down in the Moonridge Area (at the Zoo) in Big Bear Lake, California. Anyone else living in that area having an issue??

Tonya K Fretwell · 21 November 2015 - 21:17
· · Chrome 44.0 on Android

Charter tv and Ineedn't is down been down. All day sprucepine alabama

Jane Dough · 15 November 2015 - 04:39
· · Chrome 46.0 on Android

Haven't had HGTV for 2 days in Portage WI. Anyone else have this issue?

Cindi Scott · 10 November 2015 - 21:13
· · Chrome 46.0 on Windows

it is going on and off

Chessa Grasso Hickox · 15 October 2015 - 23:42
· · Safari 9.0 on iPhone

I chatted with a rep from Charter who confirmed that it's out here in Helena, MT.

Kevin Marshall · 15 October 2015 - 10:10
· · Safari 9.0 on iPhone

Charter in Yakima/Selah WA improved from nearly useless internet service to about 1/3 the speed I pay them for. Big surprise!

Rory Bochniak · 14 October 2015 - 20:58
· · Safari 9.0 on iPad

Charter cable has been down for apple Valley for over an hour.

Emmett Garlock · 14 October 2015 - 20:24
· · Internet Explorer 11.0 on Windows

Charter cable tv has been doun for over an hour in Lakeville MN.

Susan Sartin · 14 October 2015 - 18:48
· · IEMobile 11.0 on Windows Phone

What the heck is going on with Charter !!! My cable goes in and out both pictures and voice this is going on for over a month and they keep wanting to reset my cable box ... Umm hello its not the box its the cable company .... Seriously thinking about going to someone else

Calvin Kramer · 14 October 2015 - 06:17
· · Chrome 45.0 on Windows

Charter is problematic, and has been for about two weeks running. I keep two PC's up and running, internet radio and check many websites, local and afar, it's up, it's down

Michael James Snyder · 13 October 2015 - 19:49
· · Chrome 45.0 on Mac

tues oct 13 12:49p internet still slower than contracted by 1/2

Mike Frampton · 13 October 2015 - 03:52
· · Chrome 45.0 on Windows

Yakima Wa. 40 second ping times all damn day.. Sometimes websites wont even load because of it "timing out". Also my download speeds are only about 20kb per sec "usually 8,000kb+". 4K videos are no problem for my line but right now Youtube videos wont even play because of how bad it is "not even on low quality". Literally a video will play 2 seconds and then nothing for 40 seconds, then 2 seconds of videos and then nothing for 40 again, over and over. Maybe a storm has something to do with it some where far away. I dont know..

Michele Caddick · 12 October 2015 - 22:47
· · Chrome 45.0 on Android

No Internet connection here in michigan

Vickie Atcheson Peck · 11 October 2015 - 01:41
· · Chrome 45.0 on Windows

no channel line up on cable -- no clue whats on unless go to each channle

Carolyn Sentell Johnson · 4 October 2015 - 20:23
· · Chrome 45.0 on Android

Poor service from Charter. Hate that they will not get someone on the outage you have until several people call in. It is as if 1 customer is not important to them. Not a satsfied customer at all !!!

Steve Povis · 30 September 2015 - 12:33
· · Firefox 40.0 on Windows

St Charles Mo.. No Email for a few days

Patricia Rice · 30 September 2015 - 03:57
· · Chrome 45.0 on Android

Here we go again St. Louis City
Please hire somebody that can fix this Recurring Problem!!!!!
How about giving us a Credit on our Bill, we are paying for a service that is not consistent, how about we Do Not Pay you guys Consistently

Judy Wright Johnson · 29 September 2015 - 13:17
· · Firefox 40.0 on Windows

West TN no tv, phone or internet

Nancy Burleigh · 28 September 2015 - 16:24
· · Chrome 45.0 on Windows

Charter email is not loading. Charter email is extremely inconsistent and unreliable

Diana Wagner · 28 September 2015 - 13:40
· · Chrome 45.0 on Android

Not TV or internet in Rosemiunt, MN. When I called it claims there is an outage yet no website seems to find one!!

Missy Hensley Ivie · 20 September 2015 - 03:20
· · Safari 8.0 on iPhone

Charter Internet has been down ALL day in Lawrence Co in TN! And recently the cable is out too!!! Grrrr And they've posted nothing about the problem on their website tho it appears widespread hanks to comments on their fb page & on So over it. It's way too often these days with them. They use to be really good:( Now they're just more expensive & less reliable.

Sandra Massimino · 15 September 2015 - 01:49
· · Chrome 45.0 on Android

TV service is down in Southampton MA. Message on Charter says there is an outage and their reps won't be able to give you any other info. Wish there was an alternative in our area. We are always having trouble with this service.

Jennifer Ellen Lane Felician · 14 September 2015 - 02:03
· · Safari 8.0 on iPhone

Down. Ugh.

Bernadine Franklin Moland · 5 September 2015 - 02:15
· · Silk 3.68 on Kindle Fire

Iron Mountain white birch village us 2-141 TV service a
Out since 7pm, it's now 9:20 and nothing.

April Michelle Shelton · 30 August 2015 - 11:36
· · Android Browser 4.0 on Android

Internet & Phone down AGAIN in TR Marietta area of SC this has been a constant issue for weeks. We got TV but not our other services! !!! Come on we pay too much for services we don't get most of the time!!!!

Linda Crossin-Asher · 27 August 2015 - 22:22
· · Safari 7.0 on iPhone

No connection on Charter tv, phone and internet! Been out since last night!

Steven Burton · 30 January 2015 - 13:38
· · Safari 7.0 on iPhone

Internet working, but no VOIP. Makes it hard to run my business when customers cannot reach me!

Yashwant Verma · 23 August 2014 - 16:03
United States · AT&T Wireless · Chrome 36.0 on Windows

Internet down since long - not able to reach them, all phone lines are busy!

Robert Scott · 30 July 2014 - 05:35
United States · Charter Communications · Chrome 36.0 on Windows

Apparently, Charter E-Mail is STILL down. Internet doesn't appear to be out.

Virginia Hall · 10 July 2014 - 15:50
United States · Charter Communications · Chrome 35.0 on Mac

Don't have a phone connected to call you. I think there is a mistake. I asked my TV to be disconnected, but not my phone. Please fix the problem.

Joe Glassy · 14 June 2014 - 15:27
United States · Charter Communications · Firefox 30.0 on Windows

Charter comm internet experiencing intermittent outages 9am-4:30pm, June 14, 2014. in Missoula, MT. Anyone else experiencing this?

John Schmidt · 10 June 2014 - 08:47
United States · Charter Communications · Chrome 35.0 on Windows

charter email is having a problem- would be nice if Charter announced it/

Barb Fluth · 10 June 2014 - 05:58
United States · Charter Communications · Chrome 35.0 on Windows

not down but getting multiple repeats of emails, also suddenly getting lots of junk email! Just in last 2 days. My husband is having same issues.

Sam Sanchez · 28 May 2014 - 22:25
United States · Time Warner Cable · Chrome 35.0 on Mac

Website seems down. First time I have checked - from Orange County area.

Matt Fulenuff · 9 April 2014 - 18:58
United States · Charter Communications

Charter internet was down for over an hour in MT Billings Heights. When router indicated it was connected it required a reboot to access internet. Charter could not be reached as their line was busy during the entire outage. Verified the outage with two other Heights residents.

Doris Gvillo · 12 March 2014 - 09:13
United States · AT&T Services

I've had no cable since last night about 8 or 9... still not working... called and they reported large outage but should be working soon... this was about 8 this morning or a bit earlier. Still nothing

Mike Curtis · 2 March 2014 - 18:10
United States · Charter Communications

Internet speed is only 1 mbps. Paying almost $70 per month for 15mpbs. Crappy Charter

Cheryl Jeska · 10 February 2014 - 20:36
United States · Charter Communications

Charter email is down. I called them yesterday and they said it was as server problem and they were working on it and I just had to wait. Also, speeds have been below 2 Mbps during peak use for a few weeks. Talked to tech who said they did not anticipate the load the new digital phone service (deployed a few weeks ago) would create. Said they are working on it but it will get worse before it gets better. It is definitely getting worse. Tomorrow they go all digital. We're doomed!

John Rogers · 11 January 2014 - 21:09
United States · Charter Communications

Charter cable is down and the Seahawks game is starting in 20 minutes Netarts Oregon

Greg Kent · 1 January 2014 - 23:17
United States · Charter Communications

As this is my third year visiting a location in Navada with Charter services i have never seen a cable isp with Average ping times this high.

Sherrie Kirchberg · 6 December 2013 - 13:01
United States · Charter Communications

Haven't been able to access my POP3 Charter email since Nov 29th. Now the Charter IMAP email server is down too!!! (southern WI)

John Nordberg · 6 December 2013 - 12:30
United States · Charter Communications

I use Windows Live Mail. My Charter server is and it works fine. My wife's server is and it has been down since early afternoon. Call to a Charter service rep says that their email is out nationwide. Go figure.

Harriet Fenn Gilmer · 6 December 2013 - 11:16
United States · Charter Communications

Well... just got a ton of emails but they ALL have the text area BLANK!

Debra Harris · 6 December 2013 - 11:03
United States · Charter Communications

I need to print a couple of things from my email that I just got this morning which are very much needed tomorrow and cannot access them at all. I am in Michigan with no charter email.

Harriet Fenn Gilmer · 6 December 2013 - 10:56
United States · Charter Communications

received this after posting question on Charter's Facebook page asking if others having email problems...

Charter Communications
We apologize for any inconvenience our customers are experiencing due to the downtime of our Internet service. Our Developers are aware of this issue, and are working diligently to get the service restored. We appreciate your time and patience as we work to get this fixed. At this time we do not have an estimated time of restoration.

Joshua Wayne · 9 October 2013 - 22:28

Goes down for 30-60 minutes each night around 11:30p to 12a, since monday. Really irritating.

Pho Khu · 3 October 2013 - 22:11
United States · Charter Communications

What else is new. Charter seems to suck more and more each day. On the TV (I use Media Center with a tuning card) I constantly get "Network Issues" even with a hard wired device! I think I may switch to Direct TV!

Vanessa Kowalski · 9 May 2013 - 12:10
United States · Time Warner Cable

You all need to contact Charter Cable directly. This is a public site which just reports whether the above website is up or not.

Dee Riley · 25 March 2013 - 14:26
United States · Charter Communications

Haven't had cable all afternoon and was off for awhile last nite to.

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