Charter.com website not working? Is it down right now?

Charter.com Server Status Check
charter.com screenshot
Charter CommunicationsWebsite Name:
charter.comURL Checked:
Response Time:
Last Down:
Checking Charter Communications
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Charter Communications Website Status History
Charter.com server report and response time

The above graph displays service status activity for Charter.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05.May.2015
11:2935.14 ms. 
05.May.2015
13:4934.95 ms.
05.May.2015
16:1737.08 ms. 
05.May.2015
18:3138.09 ms.
05.May.2015
20:3279.81 ms. 
05.May.2015
22:3336.62 ms.
06.May.2015
00:3738.88 ms. 
06.May.2015
02:3737.6 ms.
06.May.2015
04:4435.58 ms. 
06.May.2015
06:4435.49 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:27

We have tried pinging Charter Communications website using our server and the website returned the above results. If charter.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Charter Communications - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Charter.com?
▼ LAST 24 HOURS ...
Judy Livengood Goldammer · 12 hours 50 mins ago
· · Chrome 42.0 on Windows

Our service has been on and off for 4 days now. I have tried to call Charter but cannot get through to the service department. I plan to go to the walk in facility and see if I can get any answers and a refund.

▼ YESTERDAY ...
Rosetta Lawson · 1 day 17 hours ago
· · Chrome 42.0 on Android

Cable has been down since 11:50 a.m. need a discount as the bill is too high for this mess. West Point ,Ga

▼ LAST 7 DAYS ...
Carol Bowthorpe · 2 days 13 hours ago
· · Firefox 37.0 on Windows

Highland, IL

Carol Bowthorpe · 2 days 13 hours ago
· · Firefox 37.0 on Windows

Charter Cable down last nite for hours and hours.........now today is down again. We are stuck...........only cable provider in area....cost so high. And most of channels are repeat shows.

Carolyn Bartlett · 3 days 4 hours ago
· · Firefox 37.0 on Windows

Most of Charter TV is down here in Asheville NC Internet and phone OK..What could cause this and why has Charter not responded as it seems to be all over? We customers do like to know when service may return.
(Karol ) Thanks for other comments here to give us how wide this outage.

J.d. Coffey · 3 days 5 hours ago
· · Chrome 36.0 on Windows

i have 4 channels on my charter tv since 9:07pm this evening wanted to watch unc-tv shows prices keep going up service keeps going down charter.tv has a chock hold on our area only one cable supplier

Betty Sauls · 3 days 5 hours ago
· · Chrome 21.0 on Windows

Cable has been down at our house since 8:00. Internet and phone working. Called and got a recording, but no one ever came on the line. Fountain Inn SC

Doug Williams · 3 days 6 hours ago
· · Chrome 42.0 on Windows

No lower channels at midnight. Only have high upper channels. Kingsdale in franklin, va.

Kathy Shaw · 3 days 6 hours ago
· · Internet Explorer 11.0 on Windows

Charter Cable is definitely DOWN and it's nationwide. Phone and internet are up though. NORTH CAROLINA

Jan Click · 3 days 6 hours ago
· · Chrome 30.0 on Android

No tv in missouri only on demand
.

Stephen Eckelkamp · 3 days 6 hours ago
· · Safari 5.1.9 on Mac

My internet & phone still work, but all tv channels say "not Authorized" here in St Louis

Peoples Connection, LLC. · 3 days 7 hours ago
· · Chrome 42.0 on Mac

Seems to be the pattern, it affected me tonight and I contacted my buddy who is the boss over there and told him it looks bad and something has to change.....

Kyle Declue · 3 days 7 hours ago
· · Internet Explorer 8.0 on Windows

Service is down in 63125 since 8PM both cable and internet. Whos missing the fight?

Peoples Connection, LLC. · 3 days 7 hours ago
· · Chrome 42.0 on Mac

Charter is currently down in the St. Louis Metro Area and all of the midwest down to the southeast. I am pretty sure everyone trying to get to the PPV event tonight overloaded the system. I have some contacts over at charter and spoke to the President and General Manager who confirmed the outage and stated it was on a bridge and they are working to repair it. There is no ETA for the repair at this time. Also, the phone is busy due to all of the people who are calling to complain about the outage. He wanted to express his apologies and if you missed your PPV even I suggest you call tomorrow or monday and get a refund for the PPV show plus time spent

Amy Maden · 3 days 7 hours ago
· · Safari 7.0 on iPad

Internet is working but no cable in Marietta South Carolina

Christopher Williams · 3 days 7 hours ago
· · Safari 8.0 on iPhone

They better be giving something free, or discount of bill!!

Rae Henry · 3 days 7 hours ago
· · Safari 600.1.4 on iPhone

Charter Cable TV out for two hours now in Asheville NC. Can't reach Charter by phone.

Ken N Corie Miller · 3 days 7 hours ago
· · Firefox 37.0 on Windows

TV has been out in Lenoir, NC pretty much all day. Cant call them, No post on their site. Let them not hear from you though and they will shut your service off. Very Very poor way to run a business.

Rebecca Woods · 3 days 7 hours ago
· · Firefox 37.0 on Windows

my mother cable was all down but now half if down like news an down to 60

Lori Hunt Krug · 3 days 7 hours ago
· · Safari 8.0 on iPhone

Charter out at Lake of the Ozarks too....suppose it's because service is out of St Louis

Bill Walkenhorst · 3 days 7 hours ago
· · Internet Explorer 11.0 on Windows

Thought going to Charter would be more dependable than Dish, and now this

Tim James · 3 days 7 hours ago
· · Internet Explorer 11.0 on Windows

Does anyone knows what happened to the cable tonight

Karen Thrun Hildreth Heyden · 3 days 7 hours ago
· · Chrome 42.0 on Android

Busy signal. TV is put in the Collinsville IL area.

Kim Brown · 3 days 7 hours ago
· · Internet Explorer 10.0 on Windows

anyone know how long cabel will be down

Ginny Dillon Holt · 3 days 8 hours ago
· · Safari 8.0 on iPad

Wentzville, MO. One Moment Please This channel should be available shortly message. There has been no change for 1 hr. 45 minutes! Busy signal on their 888-438-2427 !

Mary Rumy · 3 days 8 hours ago
· · Safari 8.0 on iPad

No cable service in St. Louis area zip 63124, busy signal at support

Ashley McAllister · 3 days 8 hours ago
· · Chrome 42.0 on Android

Not working in anderson sc

Russell Profitt · 3 days 8 hours ago
· · Chrome 42.0 on Windows

I will be fixed some time between 8 and 12 next Wedesday. LOL

NetChick KadiddleHopper · 3 days 8 hours ago
· · Chrome 42.0 on Windows

Charter Spectrum is out in Southern Pines NC also, been down for over an hour. And like all the others the customer support has disabled calls due to the mass outage. What a great customer support team!

Terri Marino · 3 days 8 hours ago
· · Firefox 37.0 on Windows

Simpsonville, SC, TV out for past hour. Can't get thru to customer service, constant busy signal. Have internet and phone, but can't get thru to live chat on internet either. So tired of paying for undependable service.

Robert Arnold · 3 days 8 hours ago
· · Internet Explorer 11.0 on Windows

"just when you thot it was safe to go into the water"

Robert Arnold · 3 days 8 hours ago
· · Internet Explorer 11.0 on Windows

and they want to be my cable company !...har de har har

Karen Elizabeth Stoll Armstrong · 3 days 8 hours ago
· · Safari 7.0 on iPhone

Just got my husband home from hospital. Had a heart attack. Get him home and settled only to have tv and internet nonfunctional and constant busy signal at cust service numer for over an hour. Live chat down too. At this rate I will have my own MI. Wow what a mess

Laura Thomas · 3 days 8 hours ago
· · Chrome 41.0 on Android

2 of my tvs are not acessing i get the guide all the channels say this channel should be availabe shortly. It has been 40 minutes.

Dawn Robinson · 3 days 8 hours ago
· · Safari 600.1.4 on iPhone

Out in NC for 2 hours now

Rick Amundsen · 3 days 8 hours ago
· · Safari 7.0 on iPhone

Guess not a good idea to order fight

Tomye Harris · 3 days 8 hours ago
· · Safari 8.0 on iPhone

Chapter is down in Rock Hill since 8:05. Customer service just busy signal.

Rick Amundsen · 3 days 8 hours ago
· · Safari 7.0 on iPhone

Charter Greenville is down. Tried to call but all lines busy. Crazy that it is a nice night out.

Lajune Hallman · 3 days 8 hours ago
· · Chrome 35.0 on Android

Godfrey illinois charter cable out since 8:05 clifton terrace area

Deborah Claus · 3 days 8 hours ago
· · Internet Explorer 11.0 on Windows

5/2/15 8:45 PM DST St. Louis; lost all channels at 8:05pm Have missed half of the Spurs/Clippers game. This alone may cause me to go to AT &T U Verse. Can't get thru to Charter, have no idea whats going on.

Brandy Mejia · 3 days 8 hours ago
· · Chrome 30.0 on Android

only some on my channels are work and when i call charter it's busy

Debra S Brown · 3 days 8 hours ago
· · Safari 8.0 on iPad

Charter TV is down in Greenville,SC. Internet still working.

Kem Manley Gambrell · 3 days 8 hours ago
· · Internet Explorer 11.0 on Windows

Charter is down in Laurens SC with phone lines busy. Internet and phone working

Jessica Owens · 3 days 8 hours ago
· · Chrome 30.0 on Android

Charter is out in moberly mo and phone lines are busy

Brandy Rogers · 3 days 8 hours ago
· · Safari 8.0 on iPhone

Greenville, SC charter is down....

Kydur Love · 3 days 9 hours ago
· · Safari 8.0 on iPhone

Charter cable is out in 63112 or saint Louis mo city

Colton Potratz · 30 April 2015 - 05:14
· · Chrome 42.0 on Android

Internet down for 2 days now Pendleton oregon

▼ LAST 30 DAYS ...
Danny Courson · 29 April 2015 - 02:54
· · Chrome 42.0 on Android

TV and internet went out at 9:15 pm.

Tyrone Shoelaces · 26 April 2015 - 03:25
· · Chrome 42.0 on Android

Yes the system is down,what are you using direct TV dish. I have no signal in Cookeville on w. B rt oad st. What's up with that.

▼ LAST 6 MONTHS ...
Steven Burton · 30 January 2015 - 13:38
· · Safari 7.0 on iPhone

Internet working, but no VOIP. Makes it hard to run my business when customers cannot reach me!

▼ MORE THAN 6 MONTHS AGO ...
Yashwant Verma · 23 August 2014 - 16:03
United States · AT&T Wireless · Chrome 36.0 on Windows

Internet down since long - not able to reach them, all phone lines are busy!

Robert Scott · 30 July 2014 - 05:35
United States · Charter Communications · Chrome 36.0 on Windows

Apparently, Charter E-Mail is STILL down. Internet doesn't appear to be out.

Virginia Hall · 10 July 2014 - 15:50
United States · Charter Communications · Chrome 35.0 on Mac

Don't have a phone connected to call you. I think there is a mistake. I asked my TV to be disconnected, but not my phone. Please fix the problem.

Joe Glassy · 14 June 2014 - 15:27
United States · Charter Communications · Firefox 30.0 on Windows

Charter comm internet experiencing intermittent outages 9am-4:30pm, June 14, 2014. in Missoula, MT. Anyone else experiencing this?

John Schmidt · 10 June 2014 - 08:47
United States · Charter Communications · Chrome 35.0 on Windows

charter email is having a problem- would be nice if Charter announced it/

Barb Fluth · 10 June 2014 - 05:58
United States · Charter Communications · Chrome 35.0 on Windows

not down but getting multiple repeats of emails, also suddenly getting lots of junk email! Just in last 2 days. My husband is having same issues.

Sam Sanchez · 28 May 2014 - 22:25
United States · Time Warner Cable · Chrome 35.0 on Mac

Website seems down. First time I have checked - from Orange County area.

Matt Fulenuff · 9 April 2014 - 18:58
United States · Charter Communications

Charter internet was down for over an hour in MT Billings Heights. When router indicated it was connected it required a reboot to access internet. Charter could not be reached as their line was busy during the entire outage. Verified the outage with two other Heights residents.

Doris Gvillo · 12 March 2014 - 09:13
United States · AT&T Services

I've had no cable since last night about 8 or 9... still not working... called and they reported large outage but should be working soon... this was about 8 this morning or a bit earlier. Still nothing

Mike Curtis · 2 March 2014 - 18:10
United States · Charter Communications

Internet speed is only 1 mbps. Paying almost $70 per month for 15mpbs. Crappy Charter

Cheryl Jeska · 10 February 2014 - 20:36
United States · Charter Communications

Charter email is down. I called them yesterday and they said it was as server problem and they were working on it and I just had to wait. Also, speeds have been below 2 Mbps during peak use for a few weeks. Talked to tech who said they did not anticipate the load the new digital phone service (deployed a few weeks ago) would create. Said they are working on it but it will get worse before it gets better. It is definitely getting worse. Tomorrow they go all digital. We're doomed!

John Rogers · 11 January 2014 - 21:09
United States · Charter Communications

Charter cable is down and the Seahawks game is starting in 20 minutes Netarts Oregon

Greg Kent · 1 January 2014 - 23:17
United States · Charter Communications

As this is my third year visiting a location in Navada with Charter services i have never seen a cable isp with Average ping times this high.

Sherrie Kirchberg · 6 December 2013 - 13:01
United States · Charter Communications

Haven't been able to access my POP3 Charter email since Nov 29th. Now the Charter IMAP email server is down too!!! (southern WI)

John Nordberg · 6 December 2013 - 12:30
United States · Charter Communications

I use Windows Live Mail. My Charter server is pop.charter.net and it works fine. My wife's server is imap.charter.net and it has been down since early afternoon. Call to a Charter service rep says that their email is out nationwide. Go figure.

Harriet Fenn Gilmer · 6 December 2013 - 11:16
United States · Charter Communications

Well... just got a ton of emails but they ALL have the text area BLANK!

Debra Harris · 6 December 2013 - 11:03
United States · Charter Communications

I need to print a couple of things from my email that I just got this morning which are very much needed tomorrow and cannot access them at all. I am in Michigan with no charter email.

Harriet Fenn Gilmer · 6 December 2013 - 10:56
United States · Charter Communications

received this after posting question on Charter's Facebook page asking if others having email problems...

Charter Communications
We apologize for any inconvenience our customers are experiencing due to the downtime of our Internet service. Our Developers are aware of this issue, and are working diligently to get the service restored. We appreciate your time and patience as we work to get this fixed. At this time we do not have an estimated time of restoration.

Joshua Wayne · 9 October 2013 - 22:28
·

Goes down for 30-60 minutes each night around 11:30p to 12a, since monday. Really irritating.

Pho Khu · 3 October 2013 - 22:11
United States · Charter Communications

What else is new. Charter seems to suck more and more each day. On the TV (I use Media Center with a tuning card) I constantly get "Network Issues" even with a hard wired device! I think I may switch to Direct TV!

Vanessa Kowalski · 9 May 2013 - 12:10
United States · Time Warner Cable

You all need to contact Charter Cable directly. This is a public site which just reports whether the above website is up or not.

Dee Riley · 25 March 2013 - 14:26
United States · Charter Communications

Haven't had cable all afternoon and was off for awhile last nite to.

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