website not working? Is it down right now? Server Status Check screenshot
Charter CommunicationsWebsite Name:
charter.comURL Checked:
Response Time:
Last Down:
Checking Charter Communications
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Charter Communications Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
15:03169.46 ms. 
17:04169.08 ms.
19:24172.69 ms. 
21:26170.56 ms.
00:10168.45 ms. 
02:52169.73 ms.
05:24169.33 ms. 
08:11169.48 ms.
11:13169.45 ms. 
14:38169.22 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 15:06

We have tried pinging Charter Communications website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Charter Communications - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Top Comments ▼
Wanda Helferich · 7 April 2014 - 08:43

Charter email down since early morning, in Bear Lake, MI. 49614

▼ Latest Comments
Matt Fulenuff · 9 April 2014 - 18:58

Charter internet was down for over an hour in MT Billings Heights. When router indicated it was connected it required a reboot to access internet. Charter could not be reached as their line was busy during the entire outage. Verified the outage with two other Heights residents.

Wanda Helferich · 7 April 2014 - 08:43

Charter email down since early morning, in Bear Lake, MI. 49614

Doris Gvillo · 12 March 2014 - 09:13

I've had no cable since last night about 8 or 9... still not working... called and they reported large outage but should be working soon... this was about 8 this morning or a bit earlier. Still nothing

Mike Curtis · 2 March 2014 - 18:10

Internet speed is only 1 mbps. Paying almost $70 per month for 15mpbs. Crappy Charter

Cheryl Jeska · 10 February 2014 - 20:36

Charter email is down. I called them yesterday and they said it was as server problem and they were working on it and I just had to wait. Also, speeds have been below 2 Mbps during peak use for a few weeks. Talked to tech who said they did not anticipate the load the new digital phone service (deployed a few weeks ago) would create. Said they are working on it but it will get worse before it gets better. It is definitely getting worse. Tomorrow they go all digital. We're doomed!

Jacob Egan · 6 February 2014 - 18:37 down

Tena Hubbell McGaughey · 31 January 2014 - 07:46

Unable to access charter email

Debi Palbykin Jones · 16 January 2014 - 14:30

Email server is down. Again

Dan Latham · 16 January 2014 - 14:16

internet is working but mail server down...

John Rogers · 11 January 2014 - 21:09

Charter cable is down and the Seahawks game is starting in 20 minutes Netarts Oregon

Doris E. Slager · 4 January 2014 - 11:56

Picture erratic... jumping around.. phone service doing same

Greg Kent · 1 January 2014 - 23:17

As this is my third year visiting a location in Navada with Charter services i have never seen a cable isp with Average ping times this high.

Delvin Fannin · 16 December 2013 - 16:45

Cant load any websites.

Lhoy Haseo · 16 December 2013 - 13:38

my modem keeps restarting.

Robert Goldstein · 8 December 2013 - 15:17

nc 28805 email down

Lori M. Renzoni · 6 December 2013 - 19:49

No e-mail in Central Massachusetts all day. Folders "not found".

Sherrie Kirchberg · 6 December 2013 - 13:01

Haven't been able to access my POP3 Charter email since Nov 29th. Now the Charter IMAP email server is down too!!! (southern WI)

Leisa Shelton Bentley · 6 December 2013 - 12:35

My email has ben down all day hickory, nc

John Nordberg · 6 December 2013 - 12:30

I use Windows Live Mail. My Charter server is and it works fine. My wife's server is and it has been down since early afternoon. Call to a Charter service rep says that their email is out nationwide. Go figure.

Debi Palbykin Jones · 6 December 2013 - 11:22

No email for over 9 hours in Spartanburg, SC

Harriet Fenn Gilmer · 6 December 2013 - 11:16

Well... just got a ton of emails but they ALL have the text area BLANK!

Barbara Weisenberger · 6 December 2013 - 11:14

Email has been down all day in Eau Claire Wisconsin

Debra Harris · 6 December 2013 - 11:03

I need to print a couple of things from my email that I just got this morning which are very much needed tomorrow and cannot access them at all. I am in Michigan with no charter email.

Bobbi Miller · 6 December 2013 - 10:58

My internet is up by charter email is down in CT

Sheri Redman Thomas · 6 December 2013 - 10:57

Can't access my email right now. Been down for at least an hour.

Harriet Fenn Gilmer · 6 December 2013 - 10:56

received this after posting question on Charter's Facebook page asking if others having email problems...

Charter Communications
We apologize for any inconvenience our customers are experiencing due to the downtime of our Internet service. Our Developers are aware of this issue, and are working diligently to get the service restored. We appreciate your time and patience as we work to get this fixed. At this time we do not have an estimated time of restoration.

Dave Worfel · 6 December 2013 - 10:32

My Charter e-mail has been down since early this morning.

Dawn Kiefling · 6 December 2013 - 09:55

Down in Rockford IL Since early AM

Laura Perry Coakley · 6 December 2013 - 09:45

no email in CT for the past 4 hours

Donk Ey · 6 December 2013 - 09:35

Email down in St. Peters & Lake St. Louis MO

Evelyn Marshall · 6 December 2013 - 09:29

no email hickory nc 12/6/2013 since 10 am

Kathy Senestraro Brattain · 6 December 2013 - 09:17

email down in southern oregon

Troy Justman · 6 December 2013 - 09:08

Email not working in WI

Meredith Page Fisher · 6 December 2013 - 08:46

Have internet but email down in Redding, CA

Lori Grasman · 6 December 2013 - 08:38

No email here in Michigan

Dan Houseman · 6 December 2013 - 07:41

Email down in Lake St Louis MO.

Patrick Bundy · 6 December 2013 - 07:35

No email service here in Yakima for several hours

Faye Bircheat · 6 December 2013 - 07:21

Haven't been able to get email since at least 2 a.m.

Joshua Wayne · 9 October 2013 - 22:28

Goes down for 30-60 minutes each night around 11:30p to 12a, since monday. Really irritating.

Pho Khu · 3 October 2013 - 22:11

What else is new. Charter seems to suck more and more each day. On the TV (I use Media Center with a tuning card) I constantly get "Network Issues" even with a hard wired device! I think I may switch to Direct TV!

Genesis Molina · 25 August 2013 - 15:20

is charter down right now.. only seem to get 4 channels

Pat Grounds · 8 August 2013 - 10:28

No response for Charter email

Jaime Gallardo · 5 August 2013 - 06:43

Cable tv completely down

Kathryn Kurtz · 15 June 2013 - 14:11

Just came back on at 2:10 in Crescent City, CA. Happy!

Gary Brent Wyrick · 13 June 2013 - 01:53

Is it down in Apple valley, ca??

Vanessa Kowalski · 9 May 2013 - 12:10

You all need to contact Charter Cable directly. This is a public site which just reports whether the above website is up or not.

Sue Muttersbach · 6 May 2013 - 02:26

charter is down... are you working on it? ... capitola, ca 95010

Dee Riley · 25 March 2013 - 14:26

Haven't had cable all afternoon and was off for awhile last nite to.

Trish Pluciennik · 24 January 2013 - 13:15

Down in illinois

Carol Rudden · 24 November 2012 - 12:14

yes it is down in escanaba

Shelly Perry Green · 10 October 2012 - 19:07

Charter cable TV is down - internet is working. What's going on?

Judd Wardell · 8 September 2012 - 11:01

There is a cable down/broken and laying in the street.

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Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble.

Rate Charter Communications has been rated 1.7 out of 5 points. A total of 86 votes cast and 52 users reviewed the website.

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