website not working? Is it down right now? Server Status Check screenshot
Charter CommunicationsWebsite Name:
charter.comURL Checked:
Response Time:
Last Down:
Checking Charter Communications
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Charter Communications Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
11:4839.29 ms. 
13:5239.26 ms.
16:0238.39 ms. 
18:0644 ms.
20:1638.94 ms. 
23:0443.24 ms.
01:1339.89 ms. 
03:1338.34 ms.
05:1439 ms. 
07:3737.51 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 07:42

We have tried pinging Charter Communications website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Charter Communications - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 12 HOURS ...
Bernadine Franklin Moland · 5 hours 26 mins ago
· · Silk 3.68 on Kindle Fire

Iron Mountain white birch village us 2-141 TV service a
Out since 7pm, it's now 9:20 and nothing.

▼ LAST 7 DAYS ...
April Michelle Shelton · 30 August 2015 - 11:36
· · Android Browser 4.0 on Android

Internet & Phone down AGAIN in TR Marietta area of SC this has been a constant issue for weeks. We got TV but not our other services! !!! Come on we pay too much for services we don't get most of the time!!!!

▼ LAST 30 DAYS ...
Linda Crossin-Asher · 27 August 2015 - 22:22
· · Safari 7.0 on iPhone

No connection on Charter tv, phone and internet! Been out since last night!

Steven Burton · 30 January 2015 - 13:38
· · Safari 7.0 on iPhone

Internet working, but no VOIP. Makes it hard to run my business when customers cannot reach me!

Yashwant Verma · 23 August 2014 - 16:03
United States · AT&T Wireless · Chrome 36.0 on Windows

Internet down since long - not able to reach them, all phone lines are busy!

Robert Scott · 30 July 2014 - 05:35
United States · Charter Communications · Chrome 36.0 on Windows

Apparently, Charter E-Mail is STILL down. Internet doesn't appear to be out.

Virginia Hall · 10 July 2014 - 15:50
United States · Charter Communications · Chrome 35.0 on Mac

Don't have a phone connected to call you. I think there is a mistake. I asked my TV to be disconnected, but not my phone. Please fix the problem.

Joe Glassy · 14 June 2014 - 15:27
United States · Charter Communications · Firefox 30.0 on Windows

Charter comm internet experiencing intermittent outages 9am-4:30pm, June 14, 2014. in Missoula, MT. Anyone else experiencing this?

John Schmidt · 10 June 2014 - 08:47
United States · Charter Communications · Chrome 35.0 on Windows

charter email is having a problem- would be nice if Charter announced it/

Barb Fluth · 10 June 2014 - 05:58
United States · Charter Communications · Chrome 35.0 on Windows

not down but getting multiple repeats of emails, also suddenly getting lots of junk email! Just in last 2 days. My husband is having same issues.

Sam Sanchez · 28 May 2014 - 22:25
United States · Time Warner Cable · Chrome 35.0 on Mac

Website seems down. First time I have checked - from Orange County area.

Matt Fulenuff · 9 April 2014 - 18:58
United States · Charter Communications

Charter internet was down for over an hour in MT Billings Heights. When router indicated it was connected it required a reboot to access internet. Charter could not be reached as their line was busy during the entire outage. Verified the outage with two other Heights residents.

Doris Gvillo · 12 March 2014 - 09:13
United States · AT&T Services

I've had no cable since last night about 8 or 9... still not working... called and they reported large outage but should be working soon... this was about 8 this morning or a bit earlier. Still nothing

Mike Curtis · 2 March 2014 - 18:10
United States · Charter Communications

Internet speed is only 1 mbps. Paying almost $70 per month for 15mpbs. Crappy Charter

Cheryl Jeska · 10 February 2014 - 20:36
United States · Charter Communications

Charter email is down. I called them yesterday and they said it was as server problem and they were working on it and I just had to wait. Also, speeds have been below 2 Mbps during peak use for a few weeks. Talked to tech who said they did not anticipate the load the new digital phone service (deployed a few weeks ago) would create. Said they are working on it but it will get worse before it gets better. It is definitely getting worse. Tomorrow they go all digital. We're doomed!

John Rogers · 11 January 2014 - 21:09
United States · Charter Communications

Charter cable is down and the Seahawks game is starting in 20 minutes Netarts Oregon

Greg Kent · 1 January 2014 - 23:17
United States · Charter Communications

As this is my third year visiting a location in Navada with Charter services i have never seen a cable isp with Average ping times this high.

Sherrie Kirchberg · 6 December 2013 - 13:01
United States · Charter Communications

Haven't been able to access my POP3 Charter email since Nov 29th. Now the Charter IMAP email server is down too!!! (southern WI)

John Nordberg · 6 December 2013 - 12:30
United States · Charter Communications

I use Windows Live Mail. My Charter server is and it works fine. My wife's server is and it has been down since early afternoon. Call to a Charter service rep says that their email is out nationwide. Go figure.

Harriet Fenn Gilmer · 6 December 2013 - 11:16
United States · Charter Communications

Well... just got a ton of emails but they ALL have the text area BLANK!

Debra Harris · 6 December 2013 - 11:03
United States · Charter Communications

I need to print a couple of things from my email that I just got this morning which are very much needed tomorrow and cannot access them at all. I am in Michigan with no charter email.

Harriet Fenn Gilmer · 6 December 2013 - 10:56
United States · Charter Communications

received this after posting question on Charter's Facebook page asking if others having email problems...

Charter Communications
We apologize for any inconvenience our customers are experiencing due to the downtime of our Internet service. Our Developers are aware of this issue, and are working diligently to get the service restored. We appreciate your time and patience as we work to get this fixed. At this time we do not have an estimated time of restoration.

Joshua Wayne · 9 October 2013 - 22:28

Goes down for 30-60 minutes each night around 11:30p to 12a, since monday. Really irritating.

Pho Khu · 3 October 2013 - 22:11
United States · Charter Communications

What else is new. Charter seems to suck more and more each day. On the TV (I use Media Center with a tuning card) I constantly get "Network Issues" even with a hard wired device! I think I may switch to Direct TV!

Vanessa Kowalski · 9 May 2013 - 12:10
United States · Time Warner Cable

You all need to contact Charter Cable directly. This is a public site which just reports whether the above website is up or not.

Dee Riley · 25 March 2013 - 14:26
United States · Charter Communications

Haven't had cable all afternoon and was off for awhile last nite to.

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