Charter.com website not working? Is it down right now?

Charter.com Server Status Check
charter.com screenshot
Charter CommunicationsWebsite Name:
charter.comURL Checked:
Response Time:
Last Down:
Checking Charter Communications
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Charter Communications Website Status History
Charter.com server report and response time

The above graph displays service status activity for Charter.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
29.Aug.2016
08:1637.88 ms. 
29.Aug.2016
11:0438.65 ms.
29.Aug.2016
13:4837.42 ms. 
29.Aug.2016
17:1437.64 ms.
29.Aug.2016
19:4438.06 ms. 
29.Aug.2016
22:0336.75 ms.
30.Aug.2016
00:0538.57 ms. 
30.Aug.2016
02:1338.68 ms.
30.Aug.2016
04:5339.4 ms. 
30.Aug.2016
07:4637.21 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 09:18

We have tried pinging Charter Communications website using our server and the website returned the above results. If charter.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Charter Communications - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Charter.com?
▼ LAST 6 MONTHS ...
Fon Yin · 23 July 2016 - 04:55
· · Safari 8.0 on iPhone

Internet phone down, 01581

Tony Laughlin · 9 July 2016 - 01:40
· · Safari 9.0 on iPhone

Internet down in Iron Station

James Coggins · 27 June 2016 - 18:12
· · Chrome 46.0 on Windows

Cable down in Berea, 29617 saponee drive

Dorothy Miller · 23 June 2016 - 04:49
· · Chrome 51.0 on Android

Cable out Denver NC

Stephan Murray · 22 June 2016 - 15:57
· · Chrome 50.0 on Android

Charter not working in Watertown, TN

Jay Peters · 31 May 2016 - 22:21
· · Safari 5.1 on iPad

Cable is out 95010

Vince Miller · 27 May 2016 - 00:56
· · Chrome 44.0 on Android

No Internet byron michigan 48418

ChrisandElizabeth Dizmang · 25 May 2016 - 12:06
· · Chrome 50.0 on Android

Cable TV out in East alton, il

Jennifer Brandt · 22 May 2016 - 19:31
· · Chrome 34.0 on Android

Charter tv not working in Madison wi

Chi Town · 12 May 2016 - 04:20
· · Safari 600.1.4 on iPhone

Internet down in Roscoe IL for the last several hours

Tom Jelinek · 12 May 2016 - 03:50
· · Chrome 50.0 on Android

No Internet in St michael mn. Charter is a joke ! Switching tomorrow, enough is enough already along with their price hikes to boot.

Liz Gaston · 12 May 2016 - 03:32
· · Chrome 50.0 on Android

Charter down. Rochester, MN.

Vikki Klingelsmith · 12 May 2016 - 03:13
· · Chrome 44.0 on Android

No Charter Internet - Michigan

Vern Ziegler · 12 May 2016 - 03:09
· · Internet Explorer 9.0 on Windows

No charter service in farmington Mo 63640.

Michael Serrano · 12 May 2016 - 02:34
· · Chrome 50.0 on Android

Flynn ave. Plattsburgh, NY is down

Elysse Laskey · 11 May 2016 - 10:21
· · Safari 9.0 on iPhone

Can't pay bills on website keep getting 500 error. -.-

Ricardo Dominguez · 8 May 2016 - 01:36
· · Safari 9.0 on iPhone

No service in Duarte, CA

Ron Rhodes · 7 May 2016 - 21:07
· · Firefox 43.0 on Windows

Down all morning. WFT???

Tara Cook · 30 April 2016 - 20:05
· · Safari 9.0.1 on Mac

23435 Internet down

Dieu Ly · 26 April 2016 - 08:04
· · Safari 9.0 on iPad

Not working in Eastvale, CA

Matthew Langley · 12 April 2016 - 05:30
· · Chrome 49.0 on Android

12:30 am internet down Fenton mo

Mari Castillo · 10 April 2016 - 22:52
· · Chrome 49.0 on Android

Internet down again!

Fred Slurp · 30 March 2016 - 07:36
· · Chrome 41.0 on Windows

march 30,,2:30 am. charter tv error message came on after changing channel,,,,,,,channel will be available shortly,,,,,that was a 1/2 hour ago. Charter website is worthless. Will be getting new service soon

Derek Avila · 30 March 2016 - 04:11
· · Safari 9.0 on iPhone

Down is 2.0Mbps!!???!!! Up is 4.8Mbps. Lame

Angela Castellani · 30 March 2016 - 01:34
· · Chrome 49.0 on Windows

charter roku app is down again, and also charter webpage is down completely too

Lisa Ann Smith · 25 March 2016 - 11:57
· · Chrome 44.0 on Android

Everything is out. What the f#!k? It's way to early for this shit.

Eileen Dolar Chvala · 20 March 2016 - 12:14
· · Chrome 49.0 on Windows

Charter TV is down in Howell, MI

Jerry Saladino · 13 March 2016 - 02:49
· · Internet Explorer 11.0 on Windows

Dummies can't even keep their gear working. Hire some 8 year olds - they'll keep it working.

Alex Chester · 10 March 2016 - 00:50
· · Chrome 48.0 on Android

Jackson, TN. Charter has been in and out of service all day. Thinking of getting a new service provider.

Charlie Miller · 5 March 2016 - 12:54
· · Chrome 48.0 on Android

My internet hasn't worked all morning...its Saturday. .paperwork day. What's up?

Esti Serenity HeartEver · 4 March 2016 - 16:21
· · Chrome 48.0 on Android

It not working for me

▼ MORE THAN 6 MONTHS AGO ...
Joanne Brunetti · 27 February 2016 - 19:50
· · Safari 9.0 on iPhone

06470 is OUT since last night.

Rocky Rochefort Jr. · 23 February 2016 - 07:06
· · Android Browser 4.0 on Android

No internet or tv charter is garbage. Been doing it all day in Oscoda, Michigan. I pay for this busted shitty service. We deserve money of our bills its broken and I can't use it 4 the full month like we pay 4

David Johnson · 17 February 2016 - 14:28
· · Chrome 48.0 on Mac

Down in Chincoteage Virginia

Kyle Ford · 11 February 2016 - 14:49
· · Chrome 48.0 on Windows

NO PHONE!! Hate charter. Greenville SC

Otto Von Bismarck · 7 February 2016 - 01:33
· · Firefox 44.0 on Windows

63121, St. Louis 1 Mb/sec download. Intermittent disconnects. Been happening for about 18 hours.

Beth Fratini · 3 February 2016 - 01:21
· · Chrome 34.0 on Android

All channels say "Not Authorized" in Chesterfield, MO

Patricia Oblack · 2 February 2016 - 21:59
· · Firefox 43.0 on Mac

TV reception is completely down Wildwood Mo. 63038

Lamon Pruitt · 23 January 2016 - 14:09
· · Internet Explorer 11.0 on Windows

HELP,,,,,PHONE BEEN OUT 3 DAYS. LG. Lamon Pruitt

Sara Case Crane · 22 January 2016 - 20:36
· · Safari 600.1.4 on iPhone

No TV since 9:00 am 1/22/16. 6 1/2 hours out
What is problem Sweetgum Road, Greenville South Carolina 29617

Dorothy Gaither · 5 January 2016 - 16:13
· · Chrome 47.0 on Windows

service is down. Why an how long?

Dorothy Gaither · 5 January 2016 - 16:11
· · Chrome 47.0 on Windows

no service help!

Michael Gamez · 5 January 2016 - 05:27
· · Chrome 47.0 on Android

Internet out since 7pm and it's now almost midnight. What is going on??

Anne Hesse · 5 January 2016 - 01:36
· · Chrome 28.0 on Android

Down for me.

Jenn Oaks · 31 December 2015 - 06:29
· · Chrome 47.0 on Chrome OS

having issues trying to make a payment, or look at my account. Keeps kicking me off!! Notified Customer Support, No Response.

Peggy Barco · 28 December 2015 - 06:34
· · Internet Explorer 9.0 on Windows

Internet working poorly - DesPeres (St. Louis) Missouri. Shuts off every few seconds and VERY slow.

Robert Antes · 25 December 2015 - 16:33
· · Chrome 34.0 on Android

Gowen michigan no service at Christmas time I hope someone is going to remburst me for my inconvenience on a holiday they sure would shock it to me if I did not pay my bill !!!!!!!!!''''''

Angelique Judy · 24 December 2015 - 01:34
· · Chrome 47.0 on Android

Cable and net is out 37011 please help

Ray Carroll · 22 December 2015 - 02:46
· · Internet Explorer 11.0 on Windows

Charter Internet has been seriously disrupted all day HORRIBLE only 1.5 speed when paying for 50 and no place to find out anything about when it will be back up.

Anne Hesse · 10 December 2015 - 08:49
· · Chrome 28.0 on Android

It's out for me every other day.

Elizabeth Duncan · 1 December 2015 - 22:11
· · Chrome 34.0 on Android

Charter website isn't working in St Louis.

Richard Bowen · 1 December 2015 - 21:32
· · Internet Explorer 11.0 on Windows

Charter email been down for 2 days. So thankful I have DISH for TV!

Laura Mays · 1 December 2015 - 01:22
· · Chrome 42.0 on Windows

not working again!!!! Coos Bay Oregon

Lapall Wilson · 27 November 2015 - 13:34
· · Chrome 46.0 on Windows

not working in St.louis..(63115)

Tim Carlisle · 26 November 2015 - 18:16
· · Chrome 34.0 on Android

Not working in SW fort worth

Paul Kelly · 25 November 2015 - 16:12
· · Chrome 46.0 on Android

Down in McDonough ga 30252

Marc Busch · 23 November 2015 - 00:23
· · Internet Explorer 9.0 on Windows

Charter appears to be down in the Moonridge Area (at the Zoo) in Big Bear Lake, California. Anyone else living in that area having an issue??

Tonya K Fretwell · 21 November 2015 - 21:17
· · Chrome 44.0 on Android

Charter tv and Ineedn't is down been down. All day sprucepine alabama

Jane Dough · 15 November 2015 - 04:39
· · Chrome 46.0 on Android

Haven't had HGTV for 2 days in Portage WI. Anyone else have this issue?

Cindi Scott · 10 November 2015 - 21:13
· · Chrome 46.0 on Windows

it is going on and off

Chessa Grasso Hickox · 15 October 2015 - 23:42
· · Safari 9.0 on iPhone

I chatted with a rep from Charter who confirmed that it's out here in Helena, MT.

Kevin Marshall · 15 October 2015 - 10:10
· · Safari 9.0 on iPhone

Charter in Yakima/Selah WA improved from nearly useless internet service to about 1/3 the speed I pay them for. Big surprise!

Rory Bochniak · 14 October 2015 - 20:58
· · Safari 9.0 on iPad

Charter cable has been down for apple Valley for over an hour.

Emmett Garlock · 14 October 2015 - 20:24
· · Internet Explorer 11.0 on Windows

Charter cable tv has been doun for over an hour in Lakeville MN.

Susan Sartin · 14 October 2015 - 18:48
· · IEMobile 11.0 on Windows Phone

What the heck is going on with Charter !!! My cable goes in and out both pictures and voice this is going on for over a month and they keep wanting to reset my cable box ... Umm hello its not the box its the cable company .... Seriously thinking about going to someone else

Calvin Kramer · 14 October 2015 - 06:17
· · Chrome 45.0 on Windows

Charter is problematic, and has been for about two weeks running. I keep two PC's up and running, internet radio and check many websites, local and afar, it's up, it's down

Michael James Snyder · 13 October 2015 - 19:49
· · Chrome 45.0 on Mac

tues oct 13 12:49p internet still slower than contracted by 1/2

Mike Frampton · 13 October 2015 - 03:52
· · Chrome 45.0 on Windows

Yakima Wa. 40 second ping times all damn day.. Sometimes websites wont even load because of it "timing out". Also my download speeds are only about 20kb per sec "usually 8,000kb+". 4K videos are no problem for my line but right now Youtube videos wont even play because of how bad it is "not even on low quality". Literally a video will play 2 seconds and then nothing for 40 seconds, then 2 seconds of videos and then nothing for 40 again, over and over. Maybe a storm has something to do with it some where far away. I dont know..

Michele Caddick · 12 October 2015 - 22:47
· · Chrome 45.0 on Android

No Internet connection here in michigan

Vickie Atcheson Peck · 11 October 2015 - 01:41
· · Chrome 45.0 on Windows

no channel line up on cable -- no clue whats on unless go to each channle

Carolyn Sentell Johnson · 4 October 2015 - 20:23
· · Chrome 45.0 on Android

Poor service from Charter. Hate that they will not get someone on the outage you have until several people call in. It is as if 1 customer is not important to them. Not a satsfied customer at all !!!

Steve Povis · 30 September 2015 - 12:33
· · Firefox 40.0 on Windows

St Charles Mo.. No Email for a few days

Patricia Rice · 30 September 2015 - 03:57
· · Chrome 45.0 on Android

Here we go again St. Louis City
Please hire somebody that can fix this Recurring Problem!!!!!
How about giving us a Credit on our Bill, we are paying for a service that is not consistent, how about we Do Not Pay you guys Consistently

Judy Wright Johnson · 29 September 2015 - 13:17
· · Firefox 40.0 on Windows

West TN no tv, phone or internet

Nancy Burleigh · 28 September 2015 - 16:24
· · Chrome 45.0 on Windows

Charter email is not loading. Charter email is extremely inconsistent and unreliable

Diana Wagner · 28 September 2015 - 13:40
· · Chrome 45.0 on Android

Not TV or internet in Rosemiunt, MN. When I called it claims there is an outage yet no website seems to find one!!

Missy Hensley Ivie · 20 September 2015 - 03:20
· · Safari 8.0 on iPhone

Charter Internet has been down ALL day in Lawrence Co in TN! And recently the cable is out too!!! Grrrr And they've posted nothing about the problem on their website tho it appears widespread hanks to comments on their fb page & on https://downdetector.com/status/charter-communications/news/86095-problems-at-charter. So over it. It's way too often these days with them. They use to be really good:( Now they're just more expensive & less reliable.

Sandra Massimino · 15 September 2015 - 01:49
· · Chrome 45.0 on Android

TV service is down in Southampton MA. Message on Charter says there is an outage and their reps won't be able to give you any other info. Wish there was an alternative in our area. We are always having trouble with this service.

Jennifer Ellen Lane Felician · 14 September 2015 - 02:03
· · Safari 8.0 on iPhone

Down. Ugh.

Bernadine Franklin Moland · 5 September 2015 - 02:15
· · Silk 3.68 on Kindle Fire

Iron Mountain white birch village us 2-141 TV service a
Out since 7pm, it's now 9:20 and nothing.

April Michelle Shelton · 30 August 2015 - 11:36
· · Android Browser 4.0 on Android

Internet & Phone down AGAIN in TR Marietta area of SC this has been a constant issue for weeks. We got TV but not our other services! !!! Come on we pay too much for services we don't get most of the time!!!!

Linda Crossin-Asher · 27 August 2015 - 22:22
· · Safari 7.0 on iPhone

No connection on Charter tv, phone and internet! Been out since last night!

Steven Burton · 30 January 2015 - 13:38
· · Safari 7.0 on iPhone

Internet working, but no VOIP. Makes it hard to run my business when customers cannot reach me!

Yashwant Verma · 23 August 2014 - 16:03
United States · AT&T Wireless · Chrome 36.0 on Windows

Internet down since long - not able to reach them, all phone lines are busy!

Robert Scott · 30 July 2014 - 05:35
United States · Charter Communications · Chrome 36.0 on Windows

Apparently, Charter E-Mail is STILL down. Internet doesn't appear to be out.

Virginia Hall · 10 July 2014 - 15:50
United States · Charter Communications · Chrome 35.0 on Mac

Don't have a phone connected to call you. I think there is a mistake. I asked my TV to be disconnected, but not my phone. Please fix the problem.

Joe Glassy · 14 June 2014 - 15:27
United States · Charter Communications · Firefox 30.0 on Windows

Charter comm internet experiencing intermittent outages 9am-4:30pm, June 14, 2014. in Missoula, MT. Anyone else experiencing this?

John Schmidt · 10 June 2014 - 08:47
United States · Charter Communications · Chrome 35.0 on Windows

charter email is having a problem- would be nice if Charter announced it/

Barb Fluth · 10 June 2014 - 05:58
United States · Charter Communications · Chrome 35.0 on Windows

not down but getting multiple repeats of emails, also suddenly getting lots of junk email! Just in last 2 days. My husband is having same issues.

Sam Sanchez · 28 May 2014 - 22:25
United States · Time Warner Cable · Chrome 35.0 on Mac

Website seems down. First time I have checked - from Orange County area.

Matt Fulenuff · 9 April 2014 - 18:58
United States · Charter Communications

Charter internet was down for over an hour in MT Billings Heights. When router indicated it was connected it required a reboot to access internet. Charter could not be reached as their line was busy during the entire outage. Verified the outage with two other Heights residents.

Doris Gvillo · 12 March 2014 - 09:13
United States · AT&T Services

I've had no cable since last night about 8 or 9... still not working... called and they reported large outage but should be working soon... this was about 8 this morning or a bit earlier. Still nothing

Mike Curtis · 2 March 2014 - 18:10
United States · Charter Communications

Internet speed is only 1 mbps. Paying almost $70 per month for 15mpbs. Crappy Charter

Cheryl Jeska · 10 February 2014 - 20:36
United States · Charter Communications

Charter email is down. I called them yesterday and they said it was as server problem and they were working on it and I just had to wait. Also, speeds have been below 2 Mbps during peak use for a few weeks. Talked to tech who said they did not anticipate the load the new digital phone service (deployed a few weeks ago) would create. Said they are working on it but it will get worse before it gets better. It is definitely getting worse. Tomorrow they go all digital. We're doomed!

John Rogers · 11 January 2014 - 21:09
United States · Charter Communications

Charter cable is down and the Seahawks game is starting in 20 minutes Netarts Oregon

Greg Kent · 1 January 2014 - 23:17
United States · Charter Communications

As this is my third year visiting a location in Navada with Charter services i have never seen a cable isp with Average ping times this high.

Sherrie Kirchberg · 6 December 2013 - 13:01
United States · Charter Communications

Haven't been able to access my POP3 Charter email since Nov 29th. Now the Charter IMAP email server is down too!!! (southern WI)

John Nordberg · 6 December 2013 - 12:30
United States · Charter Communications

I use Windows Live Mail. My Charter server is pop.charter.net and it works fine. My wife's server is imap.charter.net and it has been down since early afternoon. Call to a Charter service rep says that their email is out nationwide. Go figure.

Harriet Fenn Gilmer · 6 December 2013 - 11:16
United States · Charter Communications

Well... just got a ton of emails but they ALL have the text area BLANK!

Debra Harris · 6 December 2013 - 11:03
United States · Charter Communications

I need to print a couple of things from my email that I just got this morning which are very much needed tomorrow and cannot access them at all. I am in Michigan with no charter email.

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