website not working? Is it down right now? Server Status Check screenshot
Capital OneWebsite Name: Checked:
Response Time:
Last Down:
Checking Capital One
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Capital One Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
03:3817.81 ms. 
05:4417.48 ms.
07:5117.68 ms. 
09:5317.84 ms.
12:0217.76 ms. 
14:1518.11 ms.
16:1818.07 ms. 
18:2817.8 ms.
20:3617.99 ms. 
22:3917.89 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 23:44

We have tried pinging Capital One website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Capital One - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
▼ LAST 12 HOURS ...
Greg Uhlig · 10 hours 13 mins ago

Can't get into web or their app on my phone

Yang Anee · 16 April 2014 - 08:44

My account payment is due. Can't access my account to make payment. Trying for 2 days now.

Dinah Casper · 10 April 2014 - 20:05

This could be related to OpenSSL and Heartbleed issue.

Randy Henry · 8 April 2014 - 22:35

I have had this issue since last year! I am in a huge mess now with Capital One. I URGE anyone on here that have late payments and fees now to contact me.. I am working with a class action lawyer out of Louisville, KY. It will only help if more and more people band together on this! The law firm is You can give them your complaint, as I did.. it will help determine if a class action should be filed.

Maui Simonds · 8 April 2014 - 12:56

Can't log in, can't schedule payments

Matthew Schmidt · 8 April 2014 - 10:56

Won't load today. Unreachable.

Leyanna Llad · 8 April 2014 - 10:15

April 8, 2014 1:13 PM Can't get on. I've been having a problem for months now... since ING went to CapitolOne360. I am very annoyed and ready to dump them totally. I do NOT have time for this.

Kevin Purifory · 2 April 2014 - 11:05

The Login page will not load... times out every time

Sean Sweeney · 30 March 2014 - 10:50

Cap One site has been intermittently down for over 3 hours

MaryAnn Bulcher · 29 March 2014 - 11:08

Can't log in. Won't display login. When searching for different login sites, still can't log in. Trying for a few hours now.

Judy Morrison · 18 March 2014 - 17:24

Receiving a message saying the security certificate is invalid... have tried logging in four three days now...

Holly Averill · 15 March 2014 - 17:23

sick to death of trying to log in and failing every time, my user name is correct and so is my password unyet they still block my account asking me to fill out the forgotten password, then that to is incorrect, this is driving me mental having to call every time i need to check it or pay off my balance grrrrrr

Marie Cooper · 8 March 2014 - 17:07

Capitol One's Online Account Services are down. I tried to pay some bills but they wouldn't go through, checked the website and on login attempt I am redirected to an error page: "We're sorry, Online Account Services is currently unavailable. We're working hard to get back up and running, so please try again later."

Dana DeLoach · 3 March 2014 - 04:16

YES CapOne is up and reachable but for over two hours it's been shut down when you try to sign in -- they're "working on it". $^&@#%^

Linden Nowak · 28 February 2014 - 18:09

Every time I try to access transactions from last 30/60 days, I get this error:
The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments.

Paul Flaherty · 22 February 2014 - 07:31

Mobile App is down, I get, "Check your network connection", which is fine - wifi fully connected, other apps/sites open fine. I have checks to deposit using mobile app, not cool that I can't...

Bettie Johnson · 22 February 2014 - 06:02

Why won't the Capital One website open... I can try about 6 times and it usually will, but, not today!

Marie Cooper · 20 February 2014 - 16:21

I've never used Capital One's site but tried to register as I've just got a new credit card with them. I tried to sign up but it says "This account number already has a user registered to it"... which it can't because I haven't registered yet. I can't email them without logging in but I can't login because I don't have an account. Fail xD

Dean Johnson · 3 February 2014 - 11:14

Been trying to access my account but unable to for 3 days now. After 16 years I may have to go to another bank with a web that works all the time.

Tamera Deuel · 25 January 2014 - 21:41

Not Up:
We're sorry, but our system experienced an error while processing your request. Please try again later. If the problem continues, please call us at 1-866-750-0873. We're here to help you 24 hours a day, 7 days a week. (Ref. No. 15136.8141)

Alyson Smith · 11 January 2014 - 07:35

I wasn't able to use my CC this evening, then I just tried to login and was sent to a page with this message. "We're sorry, but our system experienced an error while processing your request. Please try again later. To unlock your account or for additional support, please call 1-866-750-0873 for Credit Card or 1-877-442-3764 for Bank."

Sarah Unknwn · 11 January 2014 - 03:39

Site not working, anyone else having this problem?
We're sorry, our system experienced an error displaying the login form. Please try to log in from

If the problem continues, contact us at 1-877-442-3764. We're here to help you 7 days a week, 7 AM - 11 PM EST.

Dawn Wagner · 3 January 2014 - 06:04

will not let me log in... everytime I reenter my login and pw it says I need to log in again... then it keeps saying the same thing.. two days straight now. very frustrating

Daniel A Valderrama Sr. · 28 December 2013 - 17:07

come on now seems every time I try to go online I cant no reponse no nothing watt supp we need some answers.

Neil Grant · 24 December 2013 - 08:37

Looks like it is down - the landing page loads and operates as does most of the navigation, but will not respond to username and password. Pretty Poor show really!!

Kin Yip · 24 December 2013 - 08:06

Same problem here ... It said: "Our site is currently unavailable. We apologize for the inconvenience and suggest that you check back later today to view your account information. If you have an urgent account servicing need, please contact our customer service representatives at 1-800-955-7070 for US customers or 1-800-481-3239 for Canada customers. "

Shawn Jackson Sawyer · 24 December 2013 - 07:38

I just called the 800# on the back of my card for balance info. entered a total of 8 numbers and was off the phone with my info within 60 seconds.

Corey Brown · 24 December 2013 - 07:15

I cant sign in and check my account, I tried Firefox, chrome, Internet explorer and even a different computer

Rodney J. Mills · 24 December 2013 - 06:57

Can't login to check my balances. First noticed it using Mint and then tried a direct login. No luck!

Andy Cohen · 24 December 2013 - 06:45

unable to log in yet they still send emails saying "... managing your account online just got way easier" with a link that says "SIGN IN TO SEE HOW EASY IT IS". What's in their wallet? too much of my money!

Richard Kleeberg · 20 December 2013 - 04:42

dec 20 2013 capital one is not allowing me to log on with correct user name and password. this is an old gm account. please fix this. i used it yesterday with no problem!!

Michelle Bucci · 17 December 2013 - 14:25

Firefox won't let me even get to the site, it keeps saying this connection is untrusted, that the security certificate is invalid

Susan Dunphy Eslick · 17 December 2013 - 13:20

Been trying for three days, now. I can log on but when I hit "Pay Bill" I get the message that it is not available right now. Hugely frustrating.

Kelly Leamon-Mclaughlin · 17 December 2013 - 09:21

Main page ok but have not been able to log into my account for over a week. When I called, they claimed it was because I was using a 'new' browser version. Tried Explorer, Firefox and google chrome. Browser is not the problem. Ready to dump Capital One.

Jae C. Pfaff · 12 December 2013 - 17:44

Main web page is working... but cannot log in- click the 'log in' and 'website not available' pops up.... been this way all day.

Sally Griffin · 11 December 2013 - 10:47

The main page seems to be working but I am getting "This webpage is not available" when I try to log in.

Andres Gonzalez · 24 November 2013 - 07:17

Heads Up... If you made a Capital One On-Line payment on 11/18, you might want to check your statement... I did. Account showed posted, then reversed, then they hit me with a late charge... Apparently "it is a known problem and all payments and charges will be reversed..." but you know how that goes...

Emad Farouz · 9 November 2013 - 10:24

capital one online banking absolutely SUCKS!!! It has been so horrible for past couple of months.. since the last update they did. I hate them and will be changing banks asap!!!

Robert Horner · 6 November 2013 - 23:09

Site down at 1:06 AM CT, Nov. 7, 2013. Why do they have so many outages and just plain problems on their site???

Jolene Grabill · 6 November 2013 - 21:32

It looks really suspicious. Can't log into account like I normally do, and if I manage to break through the login page to one of my account pages it pops back out right away. Looks totally insecure and suspect. Doesn't look at all trustworthy!

Ashwin Pingali · 29 October 2013 - 11:15

The top part of the website comes and nothing else. It is down right now, even though this site show up

Chipper Evonytwo · 24 October 2013 - 08:48

We're here to help you 24 hours a day, 7 days a week. (Ref. No. 15136.8084) what is this. I have been getting this for days. I barely have time to login and pay much less to call in and sit on the phone waiting to talk to them. and then go through the agonizing waiting and going through the tortuous explanations

Jordan Frustaci · 18 October 2013 - 08:32

I have tried logging on, and at one point, it was logging me on, but I was kicked off. Now the capitalone website won't even load

Mike Smith · 8 October 2013 - 05:55

Site has either timed out or has been completely unreachable so far this morning. Not sure what the automated testing is on this site, but it definitely isn't accurate in describing actual availability of the site.

Shanna Poindexter · 7 October 2013 - 13:57

Looks like Capital One has been down for going on a year according to all of these comments.. WTF..!!?? It worked of course when I signed up and got my credit card with them a few months ago, but hasn't worked since. Every time I try and log in I get this: Ref. No. 15136.8084.... ? How annoying. I want to check my balance, but can't. I'm sure if I go OVER my limit I'll hear from them real quick tho. What a shame. I may just cut up this card and go with someone else who has their shit together!!

Patti Kent · 18 September 2013 - 05:27

Once again, i am unable to pay my bill online. I received a reminder about my payment, but the system locks up when try to access.

Lindsey Lee Robles · 9 September 2013 - 22:10

Every time I go on this site, I have problems!!! I had problems applying for a card due to my application not being able to be submitted multiple times, so I ended up applying over the phone which I really did not want to do. I finally just got my card in the mail and I went through ALL of the online account setup questions... AND IT WON'T SUBMIT!!! ARRRGH!!! This is not a very welcome feeling Capital One!! Aren't you a huge giant in the corporate world??!! I am reading all of these similar complaints by other people... are you listening to us Capital One??!!!

Patrick Toppins · 4 September 2013 - 10:34

Cap one website sucks. Cant login to any accounts. Tried several browsers and computers. Get your crap together Capitalone

Anthony Korey Bingham · 3 September 2013 - 07:02

A shame. They know it is an issue when they have to create a website dedicated to the fact that it is always down! I will have to keep paying over the phone. I hate that I have to say my responses verbally. I don't want everyone to know what I am doing.

James Peterson · 1 September 2013 - 10:03

I think Capital One goes down for certain credit card accounts so that they can charge extra money for late fees. It has happened to me several times.

Moses Berrelez · 1 September 2013 - 06:13

Trying to make payments for two days now but keep getting a message that says servicing capital one and does not log on?

Charles Fiorille · 30 August 2013 - 14:32

This website is a total waste of time!!! Most of the time its down and completely useless. Maybe its time everyone switches to some other reliable bank/credit agency.

Ben Vegan-Strothmann · 28 August 2013 - 18:07

I've been tryin to sign in for about an hour now. Can't log in. I even called customer support and they couldn't help me access the site. I even tried a different browser. I was able to log in to other sites. Just not CapitalOne.

Jennifer Campbell · 26 August 2013 - 13:50

I can't get on either the website or the phone app but I have them linked to my auto loan so at least I can see the balances.

Four Seasons Lifework · 26 August 2013 - 00:22

I can't get the site to work--every other site opens but when i try to log in, it says it takes too long to respond and then is gone it's DOWN

has been going on for about an hour--I even re-set my internet

Nicole Salow · 25 August 2013 - 16:58

If you have a smart phone download the Capitol One App, it works there even if the website doesn't work.

Christy Watt · 24 August 2013 - 22:19

Cannot log into the site. I got a message it was down for a short while. Now I just get a loading message when I attempt to log in. It's been down for over 30 minutes.

Scott Konecek · 21 August 2013 - 16:07

We're sorry, but our system experienced an error while processing your request. Please try again later. If the problem continues, please call us at 1-866-750-0873. We're here to help you 24 hours a day, 7 days a week. (Ref. No. 15136.8084).. for 3 days now!!!

David Roseberry II · 20 August 2013 - 20:45

Unable to log in for the past 20 minutes. Makes it very inconvenient that the past few times that I have attempted to view my account and/or pay my bill via their website, I have been unable to do so. Considering switching to a different company if they can't get their act together...

Maria Theresa · 17 August 2013 - 10:38

CAP1 seriously? site is always down like every month! fix the godd*mn site!!! need to pay my bill!! ASAP! *pissed

Anthony Joseph Dublino · 15 August 2013 - 08:36

Cap One not only is down, they assumed my cash back which was pending in my Orchard bank accounts and never communicated how I can receive it. Did they think it was OK to take my money, and now prevent me from paying ontime. Seems they suck

Michael Williams · 14 August 2013 - 21:01

I have been attempting to log in for 2 weeks; after contacting Capitol One Technical service, I was finally told why this is happening. Seems that Capitol One bought out HSBC and added there customers to the server, this has caused a major overload to the server. Nothing you can do except pay by phone which is free from what they say. Me, I am extremely unsatisfied and everyone that has experienced this should file a survey they send you after communication with tech support. · 14 August 2013 - 20:07

3 hours and 45 minutes later, I sill am unable to pay my bill. Not that I'm late...but this could be their way of generating revenue to gain late fees.

Megan André Walker · 12 August 2013 - 10:30

What the heck is going on?! I need to pay my bill. I am making sure they do not charge me any late fees. This has happened the last two months or so. Ridiculous!

Jason Wang · 10 August 2013 - 16:22

trying to login from los angeles, worked 10 minutes ago then now it's completely un -login- able. POS

Victoria West · 9 August 2013 - 14:47

I am so frustrated with Capital One's website. It is just awful. This has been a consistant problem for months now and I just don't understand how such a large corporation cannot hire an IT department who can get this website up and running correctly.

Janet Stelly · 9 August 2013 - 07:47

Okay, this link works....geez! Thanks Irene Gjoka ...

Mark Koester · 8 August 2013 - 17:46

Site is down for me too. I'm in Colombia for a couple weeks. Would that make a difference? It wasn't a problem from other countries I recently visited like Spain.

Joanie Johnston · 8 August 2013 - 17:24

ARGHHhhh. I just want to make my payment. Good thing I only use my CC a few times a year just to build up my credit. I can't imagine having to do this monthly... UGH.

Shonda Adams · 2 August 2013 - 09:32

This site is down all the time, I currently cannot log on, I can never log on, could they make it any harder to pay my bill? Not sure why they have such problems, all the time.

Jennifer Hart · 1 August 2013 - 19:54

I can't log in onto my Account. 8pm PST - Tried on my husband's computer, same thing. Tried on my smartphone, same thing. Can't even pull up the LogOn page. /sigh

Robert Clayton · 31 July 2013 - 07:56

July 21, 2013 - Capital One website NEVER responds or responds with a broken site. I can't freaking pay my bill... they want you to call them so they can try and sell some other Bull*^& to you

Pat Rice · 29 July 2013 - 23:28

Not working after clicking the login link although the website is up and reachable; just can't access account.

Pedro Rios · 25 July 2013 - 23:59

CapitalOne Secured Deposit Web has an error. When you type the bank account number there is a Server Application Error.

Chris Avery · 25 July 2013 - 15:12

The page cannot be displayed. The page you are looking for is currently unavailable. The Web site for might be experiencing technical difficulties.

Please try the following: Click the Refresh button, or try again later.
If you typed the page address in the Address bar, make sure that it is spelled correctly. If you are trying to reach a secure site, make sure your Security settings can support it. Click the Back button to try another link. Cannot find server or DNS Error

Dodi Johnston · 25 July 2013 - 08:21

this is the repsonse i get when i try to log in and i cant log in on the mobile app either, says theyve encountered an error. what the heck? i need to pay my bill!! any one have any updates.

System Unavailable. We're sorry, but our system experienced an error while processing your request. Please try again later. If the problem continues, please call us at 1-866-750-0873. We're here to help you 24 hours a day, 7 days a week. (Ref. No. 15136.8084)

Brian Gray · 25 July 2013 - 01:57

This website seems to be very inaccurate, quite often... but then I assume all they're doing is pinging a single IP attached to a popular website. Anyway, I have confirmed this site's inaccuracy with Capital One, (as if anyone who uses them for their online service didn't know already), in that this site claims the CO website is up when I opened a separate tab & tried the CO address that this site claims it's pinging. The server may be "on", but there is nobody home, lol.

Lisa Burgamy McCurdy · 24 July 2013 - 12:53

Cannot log in to credit card account. You can put in your user name and password, but the page will not load in IE or Firefox.

Jon Stanton · 24 July 2013 - 11:13

Haven't been able to log in since yesterday. The home page finally loaded today, but the login page times out or gives an error saying it's not available.

Marshall Gentry · 24 July 2013 - 11:13

Can't log on, quicken stopped working last week around same time as fraud on one of the cards - SHEESH!

Harvey J. Putterbaugh · 24 July 2013 - 09:30

Won't load from favorite added site; capital one 360 banking [ING formerly] online; from capitalone site... none of them...

Irene Brophy · 22 July 2013 - 03:58

Cannot log on and no answer from customer support. Email contact on the site is, and so far no response.

Peggy Wells · 20 July 2013 - 11:00

ARGH! What is up with Capital One's website? Can't log in - says the user ID and/or password are incorrect... REALLY? I haven't changed it in Y-E-A-R-S (frustrating!)

Robert Kaufman · 20 July 2013 - 02:45

I have two capitalone credit cards. I changed the email address on one account but i cannot login to the other bobkau is one login bobkau09 is the other

Bruce Pollard · 19 July 2013 - 08:16

I was finally able to sign in using Firefox instead of IE, but it timed out when I tried to take a detailed look at my purchase entries.

Joy D Quinlan · 7 July 2013 - 16:08

I was sent a mail offer to apply for a personal credit card. I went to and when I put in the promo numbers for this mail special, it always goes to "this tab was recovered from an error..." and makes me start all over again. I have now been trying for 3 days to apply and still experience the same issues. I am not having problems with any other sites so why this one?

Irene Gjoka · 1 July 2013 - 20:37

Check this link for C1 login

Irene Gjoka · 1 July 2013 - 20:33

Just pinging C1 and still down. However the phone app its not down.

$ ping
PING ( 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2

Natasha Rhodes · 29 June 2013 - 22:51

Server's been down for 2 days. I can't pay my rent. Closing my account ASAP & moving to another bank. Problem solved!

Sue La Jeunesse Schmaler · 28 June 2013 - 06:37

I have been trying to get on the Capital one website for 2 days now. I have never had a problem logging on before now. I have tried 3 different browsers and 2 different computers and nothing works. I called 3 times in two days for help and nobody can figure out what is wrong.

Derrick Higdon · 28 June 2013 - 04:51

Woke up and saw capital one is drafting various amounts randomly from my acct overnight and there is no reference of this online and the mobile version wont pull up. My bank is saying they are sending additional drafts so to call them.

Karma Grey · 25 June 2013 - 11:56

Just spoke to C1 and they were not "aware" of any site issues like login and page loading. I don't believe that they don't know, I think they simply don't want to let customers know whats really going on. CHROME is NOT a compatible browser BUT IE and FireFox have the same exact problem. Seriously frustrated .... :/

Banafsheh Bonnie Sadigh · 11 June 2013 - 11:55

I haven't been able to log in for the past few days... My bill is due and I need to pay my balance. Please help!

Edward Murray · 5 June 2013 - 08:33

Just tried logging into the Credit Cards for Cap1 using IE and Chrome, both indicate servers down, or unaccessible

Mark Nielsen · 30 May 2013 - 12:24

Called number on web page... asked for SSN or Debit card number, no way! Talked to someone that hung up before I could explain that the web page goes to when I try to log on. Number on web page is different.

Las Copas · 24 May 2013 - 11:47

I cannot log on Google chrome and internet explorer says capital one is down right now :( I just paid 1 card a few min. ago now I cant get the next one...

Baillie Smith · 24 May 2013 - 11:08

Been trying for days... not feeling real secure about their abilities over all at this point :(
although seem to be able to get through via iphone app, try that route.

Charles Dice · 22 May 2013 - 15:05

Can't get to capitalone on IE or Chrome. Tried calling Cap One tech support and they kept having me clear IE cache/history and re-booting. Did no good. Still can't get web site to come up. Really Really rotten site.

Frank Kinel · 20 May 2013 - 05:20

Have not been able to get on Cap One since the 16th of May, called no help said they would report it. MacBook

Kristen Huff · 10 May 2013 - 05:16

When I go to the site its just a full screen of java script and html codes. no logos or links. has the same colors as the normal site, just all covered in java and html.

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Rate Capital One has been rated 1.4 out of 5 points. A total of 493 votes cast and 395 users reviewed the website.

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