website not working? Is it down right now? Server Status Check screenshot
British GasWebsite Name:…URL Checked:
Response Time:
Last Down:
Checking British Gas
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British Gas Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:55307.63 ms. 
09:38245.39 ms.
12:43366.47 ms. 
14:46307.03 ms.
19:09427.53 ms. 
21:22303.55 ms.
05:44304.4 ms. 
08:11301.75 ms.
12:25372.73 ms. 
15:37302.5 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:52

We have tried pinging British Gas website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access British Gas - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
David Bennetts · 15 June 2016 - 14:42
· · Chrome 46.0 on Windows

How long will British Gas be down, can access to do a direct debit also cant contact online, please help someone. 15th June time 15.42pm local time UK

Lofthouse Susan · 9 May 2016 - 20:32
· · Chrome 50.0 on Windows

Trying to get into my account - it just keeps coming on and off, and the buffer buttn just goes rund and round.

Sylv Cheevers · 8 May 2016 - 06:59
· · Chrome 50.0 on Windows

Trying to set up a DD keeps bringing up error page

Roy Gerard · 6 May 2016 - 10:07
· · Chrome 50.0 on Windows


Sandra Quinn · 15 April 2016 - 08:33
· · Chrome 49.0 on Windows

unable to log in saying reload but nothing happens

Steve Brown · 27 March 2016 - 09:07
· · Chrome 48.0 on Windows

no access to website or apps

Claire Dure Rich Skeats · 27 March 2016 - 08:19
· · Chrome 49.0 on Android

Can't top up my smart meter online or using the app. Says there is a problem at the moment. Is this happening to anyone else???

Liz Nguyen · 26 March 2016 - 21:03
· · Firefox 45.0 on Windows

can't log in at all

Paul Ellis · 22 March 2016 - 19:33
· · Chrome 38.0 on Android

Unable to change DD details. Say's there is a problem at the moment try later. Have been trying for days. Poor show British Gas!

Richard Brent · 17 March 2016 - 11:17
· · Chrome 43.0 on Windows

Wrong payments shown. Some were credits before I even paid them. Cant send meter readings, pages slow and have information available. Funny though thier own adverts and sales patter load quick easy and work. Why would you bother. Come on your one of the BIG 6 but website like a corner shop.

Linda Cataldo · 13 February 2016 - 12:14
· · Chrome 48.0 on Windows

Unable to log on to my account to enter readings

Lei Dolf · 15 January 2016 - 09:49
· · Chrome 46.0 on Windows

cant access DD details website just locks up after login....been like it months...regulalry email them to complain...they just say its fixed (which it clearly isnt) or "we will get so and so to ring you today" and yes you guessed one ever phones. TERRIBLE SERVICE BRITISH GAS

Phil Keable · 27 December 2015 - 00:07
· · Safari 9.0 on iPhone

Can't access dd details to amend

Jon Howells · 7 December 2015 - 12:11
· · Safari 7.0.6 on Mac

Unable to change my DD amount. Been like this for several days. If it's not fixed, I'm just going to cancel it

Tina Grealy · 1 December 2015 - 12:16
· · Chrome 46.0 on Windows

cant get into my account comes up 400 bad request what do i do

Jacqueline Kelly Treend · 22 November 2015 - 18:13
· · Chrome 46.0 on Windows

trying to login but the website will not come up

Anthony Butler · 17 November 2015 - 17:56
· · Chrome 42.0 on Windows

trying to pay ny bill but no joy, only from my bank who still have the money lol

Helen Wray · 18 October 2015 - 11:17
· · Internet Explorer 11.0 on Windows

need to get on the british gas website, its totally down right now, need to get my much needed application in for my yearly discount now its getting cold.

Tracey Sandford · 16 October 2015 - 19:27
· · Safari 600.1.4 on iPad

Can't get on the site to submit meter reading

Richard Hinckley · 16 October 2015 - 18:14
· · Internet Explorer 11.0 on Windows

How can a company the size of British Gas think it’s acceptable for their website to be down on a Friday night at 7pm
Haven’t they heard of clustered Firewalls & Servers to provide a 24/7 service, you would think they could afford a decent backup system with all the money they make

Talat Chin · 16 October 2015 - 17:55
· · Chrome 45.0 on Windows

How come the Business and Corporate sites are available. Because BritishGas wise not entrust their business sites to the Indian software engineers

Nigel Jarvis · 13 October 2015 - 19:43
· · Chrome 38.0 on Android

Come on British gas. Trying to access my account for well over two weeks and no joy. What's going on?

Pauline Buxton · 12 May 2014 - 12:34
United Kingdom · Orange Home UK · Safari 7.0.3 on Mac

its always the same when u try to log in it doesn't load the page, i have been trying for over an hour now i want to pay a bill

Verdun Lowe · 6 May 2014 - 07:39
United Kingdom · Tiscali UK Limited

I tried to log in to BritishGas to send readings but informed page was not available RUBBISH

Chris McLean · 30 April 2014 - 13:18
United Kingdom · TalkTalk

So sick of - it spends more time down than it does up! Ridiculous

John Morgan · 30 April 2014 - 13:04
United Kingdom · BT

Cannot access British Gas

Leonard Arfon Griffiths · 26 April 2014 - 06:10
United Kingdom · BT

still cant log in, beyond a joke

Graham King · 11 April 2014 - 08:37
United Kingdom · Sky Broadband

Can't log in 11/4/14 16:35

Divya Saseendran · 15 March 2014 - 16:07
United Kingdom · Virgin Media

British gas is not letting me log into my account to pay my electricity bill - it keeps telling me that "Sorry, there has been a problem.
Access to this section is currently unavailable. Please try again later." - wondering if this is just me or if the website is just down in general atm?

James Scott · 7 March 2014 - 01:25
United Kingdom · BT

don't know how long this British gas problem is going to last but I've been offered paper billing

Nichol Hopper · 25 February 2014 - 08:39
United Kingdom · Sky Broadband

Won't let me log into my account, despite putting the correct email and password in!

Helen Stock · 16 February 2014 - 15:43
United Kingdom · TalkTalk

Tried to log on all day. So frustrating.

Tara Macpherson · 19 January 2014 - 13:02
United Kingdom · TalkTalk

Wont let me log in... Just says there is a problem and to call Mon-Sat which is not overly useful on a Sunday.

Debbie Power · 18 January 2014 - 18:02
United Kingdom · BT

Cant log in keeps saying missing info wont let me re reg either says cant find account!!!

Mary Reid · 6 January 2014 - 23:54
United Kingdom · Orange Home UK

Log in page not working. that the login part just won't load, though the homepage is fine.

Susan Obryan · 6 January 2014 - 23:44
United Kingdom · Virgin Media

Cant log on today either

Graham Lawrence · 21 December 2013 - 15:11
United Kingdom · Virgin Media

Down now, that will teach me to wait until I desperately need to use the home energy top-up service!!! UNIMPRESSED, Home Energy Top-up is the ONLY reason I am with BG, and now I need it urgently, its not working, typical...

Paul Dalton · 2 December 2013 - 07:17
United Kingdom · Virgin Media

Third day into part of website still down, this is happening far to regularly

Bryan Krogh · 18 November 2013 - 10:17
United Kingdom · Virgin Media

Cannot connect through their website, mobile app or by phone, funny this should happen when we decide to leave!

Ashley Mackie · 11 November 2013 - 05:57
United Kingdom · BT

The British Gas website seems to be down at the minute and won't let you get further the the log-in page... can't wait until I'm a SP customer.

Lynn Murrison · 10 November 2013 - 10:33
United Kingdom · TalkTalk

server down I believe. No message - just does not get farther than log in page. Can't submit meter readings.

Mahesh Patil · 30 October 2013 - 15:21
United Kingdom · BT

Down right now. Shame really as I was thinking about switching to a fixed BG tariff. Checked out Uswitch and now moving to EDF instead :-D

Diane Naylor · 28 October 2013 - 04:48
United Kingdom · Virgin Media

British Gas is down for me also, will not let me past log in, says there is a problem

Janet Hewson · 28 October 2013 - 04:14
United Kingdom · PlusNet Technologies

Earlier on today was able to login but getting 'page will not display' when tried to download bill info. Now cannot login at all, the system just hangs when click on Login..

Lesley Turnbull · 24 October 2013 - 11:00
United Kingdom · TalkTalk

Can log in then all goes blank when trying to get into different accounts. VERY VERY VERY slow!

Rod Robertson · 24 October 2013 - 07:10
United Kingdom · BT

site appears up but cannot log into account - been this way for a couple of days - guess everyone is trying to switch!

Ruby Simpson · 23 October 2013 - 13:13
United Kingdom · Sky Broadband

no access to british gas wont let you log in no other site afffected

Dawn Moore · 23 October 2013 - 12:13
United Kingdom · BT

Could not log in using IE. Did manage to log in using Firefox. The site is exceedingly slow!

Howard Huntington · 23 October 2013 - 07:15
United Kingdom · BT

I cant log in to my Brit. Gas account. I have no trouble doing similar on other sites. Whats up?

Ian Markham · 23 October 2013 - 06:28
United Kingdom · Virgin Media

23/10/2013. Asked by email for monthly readings but.... you guessed it... can't log in. Been trying for an hour. Must be a price hike on the way.

Andrew Knight · 20 October 2013 - 11:00
Botswana · Botswana Telecommunications Corporation

I had same problem... with Firefox. When I switched to IE (reluctantly) I got login page, logged in and then it went blank. Pressed F5 (refresh) and was fine from then on. Shouldn't happen and BG need to sort it out but hopefully others will be able to get access using this method.

Maureen Anderson · 20 October 2013 - 10:11
United Kingdom · BT

Strange how it goes down when you want to check your tariffs etc and maybe fix your prices.

Gulmira Tleubayeva · 20 October 2013 - 09:25
United Kingdom · Orange Home UK

website is not working properly. can not access my account

Daniel Cheetham · 19 October 2013 - 08:13
United Kingdom · Sky Broadband

sad really that most the site is down but it will let you make payments shame on you

Nicola Smith · 18 October 2013 - 03:56
United Kingdom · Sky Broadband

Yes the homepage is there, but it won't let you log onto your account. I have this problem a lot.

Jean Higgs · 18 October 2013 - 03:23
United Kingdom · Sky Broadband

Cannot login. Have been trying for a while now.

Phil Perrin · 7 October 2013 - 02:26
United Kingdom · Virgin Media

British Gas Predict your next bill must be down unless the price has doubled since last month predicting twice the price for the same usage!!

Duncan Craggs · 2 October 2013 - 13:41
United Kingdom · Virgin Media

I use home top up and can't get on, guess I will have to get wet on the way to the shop, like the "old days"

Michael Mason · 13 September 2013 - 06:35
United Kingdom · BT

The site pings because they have a holding page up. There is no access to any functionality.

RYan Wong · 28 August 2013 - 02:03
United Kingdom · ScanSafe

same, still unable to log in!

Mick Hopkinson · 27 August 2013 - 23:06
United Kingdom · BT

same problems for me. chasing for meter readings but no access to site

Juan Garcia · 26 August 2013 - 23:16
United Kingdom · Be Un Limited

Still unable to log in

Andy Brittain · 21 August 2013 - 01:17
United Kingdom ·

British Gas website "just got easier", that's what they told me... except you can't login today. Nice job guys.

Brian John · 8 August 2013 - 02:02
United Kingdom · BT

British gas wesite just got easier, it is down !!

Lucy Alice Shepard · 8 August 2013 - 01:54
United Kingdom · Tiscali UK Limited

Quote from British Gas email "Your online account just got easier to use".... not really... it is inaccessible...

Pat McKenzie · 28 July 2013 - 07:42
United Kingdom · BT

One of the slowest sites ever and not letting me log in at all today

Ian Clem · 22 July 2013 - 15:46
United Kingdom · BT

been trying for two days to login- its absolutely not working!

Graham White · 22 July 2013 - 02:51
United Kingdom · PlusNet Technologies

Cannot log it to my account: says it can't give me access right now, but is working to fix the problem. Has been like this all morning

Noel McGrath · 22 July 2013 - 02:42
United Kingdom · Tiscali UK Limited

Can't log in. It's down now, down all weekend, down last weekend. Still getting emails saying submit your readings etc. It's a bloody shambles - it always is.

Stephen King · 18 July 2013 - 03:11
United Kingdom · TalkTalk

I have been trying to access British Gas website for three days. Page will not load, with error message: "response time too slow". No problem with any other site, so can't be my computer

Alexandra Panda Lloyd · 14 July 2013 - 14:22
United Kingdom · Orange Home UK

Britishgas website down, says no website configured to this address, very annoyed as bill due tomorrow and we're off on holiday tomorrow so yeah kinda ruining it already!

Olivia Nix · 26 April 2013 - 03:55

I think they go down on purpose everytime they send an email inviting you to log into your account. Been down for 4 hours so far.

Shaun Fletcher · 9 April 2013 - 14:28

British gas website must be down been trying it all day, and nothing.

Phil Johns · 28 October 2012 - 06:38

british gas website down cant upload readings guess theyll have to wait for my money lol

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