website not working? Is it down right now? Server Status Check screenshot
Box.comWebsite Name: Checked:
Response Time:
Last Down:
Please wait while we check the server... Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:03239.62 ms. 
09:43233.84 ms.
12:46241.98 ms. 
15:59238.38 ms.
18:44231.48 ms. 
21:54239.59 ms.
01:08233.94 ms. 
04:09239.99 ms.
07:26240.25 ms. 
10:35239.53 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:37

We have tried pinging website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Monique Hayes · 12 August 2014 - 09:53
United States · PacketExchange · Chrome 36.0 on Windows

this is the error:
Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have.

Beanz Rudden · 24 May 2014 - 06:38
United Kingdom · Virgin Media · Firefox 29.0 on Mac


Rebecca Slough · 22 April 2014 - 09:56
United Kingdom · Zen Internet

Finally - back in!

Jane Webber · 22 April 2014 - 07:31
United Kingdom · BT

Still down for me in the UK, but my Polish colleague can access it. Why?

Lorraine M. Richardson · 22 April 2014 - 07:21
United Kingdom · BT

Not been able to view Box or log into Box since this morning (in the UK) I think the execs/techies at are in denial about 'not having any issues'.

Andy Bain · 22 April 2014 - 07:01
United Kingdom · Virgin Media

Box is down for me in the UK, Mac web and iPad

Richard Fellows · 22 April 2014 - 07:01
United Kingdom · BT

Box has been down in the UK for about five hours.

Jeff Schneider · 22 April 2014 - 06:56
United States · Time Warner Cable says the website and search is down.

Stephanie Lane · 22 April 2014 - 06:51
United States · Comcast Cable

Box is down for me also - South Texas

Ilaria Pic · 22 April 2014 - 06:40
Italy · Telecom Italia

Box is down since this morning, apparently just for me... what can I do to fix it?

Kennet Leth Sørensen · 22 April 2014 - 06:38
Denmark · Tele Danmark

Down in Denmark too on home ISP (Tele Danmark) but works fine on my mobile/3G network (3/Three)

Leah Cliburn Wright · 22 April 2014 - 06:36
United States · AT&T U-verse

Box is down in middle Tennessee through AT&T Uverse, BUT I can access it on my phone through my 4G network.

Tom Twiss · 22 April 2014 - 06:34
United States · State of Minnesota

Unable to reach in St. Paul... could be a local firewall issue however...

Balogh Laci · 22 April 2014 - 06:28
United Kingdom · Sky Broadband

down now. but the page says it is up and reachable. Bullshit. Not even the boxsync software is able to make connection to Tried different browsers too...

Ron Lowrey · 22 April 2014 - 06:27
United States · Time Warner Cable

Down in Texas... From looking at the comments it looks like it's been down for 4 hours or so... NOT GOOD!!

Seth Roberts · 22 April 2014 - 06:24
United Kingdom · Zen Internet

I'm glad it's not just me - Box not working from Salisbury, UK

Bryan Bedell · 22 April 2014 - 06:19
United States · Time Warner Cable is down from this end of the world.

Andrea Portapia · 22 April 2014 - 06:15
Switzerland · Cablecom

Also down in Switzerland...

Michael Langham · 22 April 2014 - 06:14
United States · AT&T Internet Services

The Box is down for us right now, on Apr 22, 2014 at 9:14 AM EST

Dennis Pannozzo · 22 April 2014 - 06:13
United Kingdom · BT

Down for last couple hours

George Bonelli · 22 April 2014 - 06:01
United States · Time Warner Cable

I can not get to BOX from Palm Harbor FL. Nothing. No .com nor .net

Sarah Bennett Pluck · 22 April 2014 - 05:49
United States · Verizon FiOS

down in NJ but is working for my NYC coworkers.

Ryan Wiancko · 22 April 2014 - 05:36
United States · Comcast Cable

Box is down in Maryland and has been all morning

Jonny Shaw · 22 April 2014 - 05:32
United Kingdom · Sky Broadband

Down for me too in England :(

Jeroen van Schreven · 22 April 2014 - 05:32
Netherlands · Ziggo

down in The Netherlands since a few hours

Sinclair Cornacchia · 22 April 2014 - 05:16
Italy · Fastweb

down for me in Italy as well

Luke Latham · 22 April 2014 - 04:56
United Kingdom · Virgin Media

down for me in Devon, has been all morning

Mike Smith · 22 April 2014 - 04:34
United Kingdom · BT

Down for me here in London as well.

Peter Glennon · 22 April 2014 - 04:33
United Kingdom · BT

Have been unable to access Box here in the UK for several hours' Also iftt reports that it has been unable to contact since Saturday. Gulp!

Craig Start · 22 April 2014 - 04:32
United Kingdom · Virgin Media

website is down:

Jane Webber · 22 April 2014 - 04:07
United Kingdom · BT

down for me as well... getting worried as most of our files are stored there

Andrew Mitchell · 22 April 2014 - 03:59
United Kingdom · Verizon UK Limited

Down in the UK, I have Tweeted Box but no reply

Samuel Berrios-Matos · 22 April 2014 - 03:48
United States · Optimum Online

Down for me in USA

Dee Stanton-love · 22 April 2014 - 03:43
United States · AT&T U-verse

This is a bit strange because this site says "The website is probably down just for you..."

Richard Wilkinson · 22 April 2014 - 03:41
United Kingdom · BT

Down for me currently in the UK, has been for about an hour or so now.

Cameron Clancy · 22 April 2014 - 03:39
Australia · Telstra Internet

Down for me too for last 30 mins or so.

Trey White · 22 April 2014 - 03:24
United States · Comcast Cable

Box has been down for me for around an hour.

Dee Stanton-love · 22 April 2014 - 03:14
United States · AT&T U-verse

down for me too it seems

Rebecca Slough · 22 April 2014 - 03:12
United Kingdom · Zen Internet

Can't conncet to BOX this morning via MAC, PC, ipad or phone

Jessica Hazard · 21 January 2014 - 15:01
United States · Comcast Cable

Have had syncing issues all day today

Rick Hyne · 21 January 2014 - 12:02
Canada · Shaw Communications

No access to Box with iPhone app. We have had to sign in again on all browsers and devices, but still no access to the files.

Neil Spiegel · 21 January 2014 - 12:00
Canada · Rogers Cable

down for us now

Rick Hyne · 21 January 2014 - 11:57
Canada · Shaw Communications

Unable to connect with two different browsers

Andy Pope · 13 January 2014 - 19:18
United States · AT&T Internet Services

This is the third time it's been down for me in the past week. I'm getting nervous, because I have some very large files that were saved only on Box on FileDen, and FileDen already lost all my files earlier this year.

Jeri Ireland · 17 December 2013 - 08:31
United States · Comcast Cable

Updating to Box Sync 4.0 meant that all our files disappeared for several hours. Also, the original update affected our Windows 8 machine, before we even installed the Box Sync update. This is causing huge problems with updated files that are now extremely difficult to locate.

Valère Camps · 12 November 2013 - 10:24
Belgium · Belgacom Skynet

can't access from LinkedIn

Em Rany · 21 April 2013 - 20:58
Cambodia · DTV-STAR Co.

How can I get my data back from Box?

Vanderléia Martins · 18 April 2013 - 15:00
Brazil · T.p.a. InformÁticaa

In Brazil, Box is down now!

Carrie Au · 16 April 2013 - 18:23
Hong Kong · Hong Kong Broadband Network

cant access from HK

Majurie Lazaga · 16 April 2013 - 18:02
Philippines · DigitelOne

can't access to it right now

Kgololesego Bo · 10 April 2013 - 17:40
United States · AT&T U-verse

It is down now (4.10.2013 at 7:20 pm CDT)

Kevin Philbin · 9 April 2013 - 08:31
United States · Time Warner Cable

It appears to be down right now

Collin Xu · 17 February 2013 - 21:48
Singapore · SingNet Pte

Box is down now..

Gabriel Valck · 27 November 2012 - 11:25
Chile · Entel Chile

Box seems to be having trouble right now

Gail Livingston-Gamon · 1 November 2012 - 09:59
United States · AT&T Internet Services

Box is seems to be down.

Travis Ross · 24 October 2012 - 18:14
United States · Verizon Internet Services

Box is down right now.

Jo Chen · 15 September 2012 - 15:18
United States · Mediacom Communications

It appears to be down for me also

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