website not working? Is it down right now? Server Status Check screenshot
National Geographic Animal JamWebsite Name:
www.animaljam.comURL Checked:
Response Time:
Last Down:
Checking National Geographic Animal Jam
Please wait while we check the server...
National Geographic Animal Jam Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
11:235.86 ms. 
15:057.94 ms.
18:358.42 ms. 
23:068.91 ms.
02:568.11 ms. 
07:59199.57 ms.
19:547.1 ms. 
22:498.06 ms.
09:188.29 ms. 
13:028.32 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:55

We have tried pinging National Geographic Animal Jam website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access National Geographic Animal Jam - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Nancy Armstrong · 26 July 2016 - 15:10
· · Safari 9.0 on iPad

The Jam is not loading on a Windows 10 PC

Angeles Reyes · 15 July 2016 - 06:03
· · Firefox 44.0a1 on Windows

its not working :C whyyyyyyyyyyy

Emily Delaney · 15 July 2016 - 05:45
· · Firefox 47.0 on Windows

its not working i got too it and it says come and back and check blah blah blah!

Mia-Louise Sayer · 13 July 2016 - 20:29
· · Chrome 51.0 on Windows

Animal jam is currently down, is down for other people too.

Georgia Maloney · 17 June 2016 - 03:19
· · Chrome 51.0 on Windows

:( I wanna play I havent played in a long while :(

Sarah Mickelson · 13 June 2016 - 14:39
· · Chrome 51.0 on Windows

not working!!!!!!!!

Morgan Briggs · 6 June 2016 - 00:41
· · Chrome 51.0 on Windows

I been waiting for 4 hours and 6 mintutes... COUNTING.. Is someone hacking the Website?

Ruby P. Bagley · 20 May 2016 - 01:21
· · Chrome 50.0 on Windows

I cant get aj to respond at 9;21 est...

Haillie Gregory · 8 April 2016 - 01:55
· · Chrome 49.0 on Windows

It won't let me sign into my account AT ALL! I tried the whole day but it won't let me in please help!

Jessica Trieb · 11 March 2016 - 15:48
· · Chrome 48.0 on Windows

My daugters log in to Animal Jam and it just loads then they try to log in again ALL IT DOES IS LOADS!

Diamond Kit · 9 March 2016 - 06:58
· · Chrome 48.0 on Chrome OS

oml are u srs??? why is aj down???? it has been over 30 mins. my nana just said to give it a while but this happened to me before!!! but that time it was down for 2 whole hours! please someone tell me aj is alright.... and im sorry for anyone that is getting hacked... my friend angel40131 blames her friend for hacking me when it was her that took my orange long D: never trust angel40131 as a friend.... we were friends for a year

Cadenza Mcd · 9 March 2016 - 06:28
· · Chrome 48.0 on Chrome OS

i try to log into my account,(jeggal) then it switches to my other one and stays at the login page, i tried to log in with the one it switched to, but it also didn't is going on?

Andrea Flack · 25 February 2016 - 02:31
· · Safari 8.0 on iPhone

Is animal jam down?

Makena Leeder-Ambrosi · 12 February 2016 - 00:37
· · Firefox 44.0 on Windows

I got banned on parental dashboard. Never touch it. Now I can't even get on to the page to report it or ask why.

Ethan Fresco · 10 February 2016 - 22:22
· · Chrome 48.0 on Windows

Animal Jam server is down from yerterday!!?

Charlene Windmill · 6 February 2016 - 15:54
· · Chrome 48.0 on Chrome OS

animal jam is not down for just me and my cousin, is there a reason

Vicki Hanks · 1 February 2016 - 15:45
· · Internet Explorer 11.0 on Windows

Is there a problem with the sound on Animal Jam at the moment?

Ginger Sadler · 30 January 2016 - 23:04
· · Chrome 47.0 on Windows

Can't even get into the parent control, seems the whole animal jam server is down...My daughter kept getting logged out of her account during game play.

Shannon Metcalf Riddell · 3 January 2016 - 19:47
· · Chrome 47.0 on Windows

animal jam is down. It will not load on any of our computers. We are able to get to other sites on all computers. I have tried both IE and chrome

Keira Baldwin · 15 December 2015 - 18:02
· · Opera Next 31.0.1889.174 on Windows


Keira Baldwin · 15 December 2015 - 18:00
· · Opera Next 31.0.1889.174 on Windows

same for meh it wont load :( D: and im getting hacked

Smart Cars · 9 December 2015 - 11:05
· · Chrome 40.0 on Windows

Right now it wont load :c

Rosa Diciaula · 25 November 2015 - 00:06
· · Chrome 46.0 on Windows

my daughter can not get her account to load planet just keeps spinning and says loading

Theressa Starr · 23 November 2015 - 22:09
· · Chrome 42.0 on Android

My son cannot access the site. It stays on the loading screen although it sounds as though it is running but it just stays on the earth scrolling...he was blocked from use by his windows settings and I have allowed him access but still he is unable to get in to play his game he was on yesterday. Could you please advise

Amber Wolffe · 23 November 2015 - 21:29
· · Chrome 46.0 on Chrome OS


Sheep Head · 27 October 2015 - 00:12
· · Chrome 44.0 on Windows

I dont know if im being hacked... It keeps refreshing the home page when I try to log in!!!!!!!

Grace Sjostrom · 24 October 2015 - 00:09
· · Chrome 46.0 on Windows

i go on aj on google chrome and it says could not load plugin plz help me

Ri'Ann Lamica Ceasar · 22 October 2015 - 16:48
· · Chrome 45.0 on Chrome OS

why?!?!?!? i need to get on!!!! why wont aj work already im screaming in my head

Ri'Ann Lamica Ceasar · 22 October 2015 - 08:51
· · Chrome 45.0 on Chrome OS

the website is up but i cant get to it it says "webpage not reachable" or something like that

Ri'Ann Lamica Ceasar · 22 October 2015 - 07:16
· · Chrome 45.0 on Chrome OS

still not letting me play i will check it out in the morning
:( this needs to be fixed!

Ri'Ann Lamica Ceasar · 22 October 2015 - 06:59
· · Chrome 45.0 on Chrome OS

it keeps saying"this webpage is unavailable" and it worked fine this morning

Ri'Ann Lamica Ceasar · 22 October 2015 - 06:39
· · Chrome 45.0 on Chrome OS

its says i cant login... it keeps taking me to the "wrong way" page which is not fair for the users...maybe its broken? maybe its getting hacked? who knows thanks for your service and ajhq apoligizes for the problem all animaljam users!

Katrin Todd · 22 October 2015 - 04:52
· · Opera Next 19.0.1326.9 on Windows

My animal jam account wont work. Every time i try to login it redirects me to the 'oops, wrong way!' page. I've tried reloading, closing and reopening my tab and browser, but nothing seems to be working :(

Amber Ah-quee · 12 October 2015 - 07:54
· · Chrome 45.0 on Windows

My animal jam is not loading, I log in and it never goes on and sometimes it comes up saying log in error please try again.

Corin Hadley · 8 October 2015 - 22:58
· · Chrome 45.0 on Chrome OS

Hey, it's me, nature4ever, my username is funtime2233. go here to get on the thing

April Devlin-Caves · 7 October 2015 - 20:57
· · Safari 8.0 on iPhone

My daughter has been unable to log in for 5 days now. Customer service giving no resolution to the issue and keep saying they are working on it but many members have been unable to login since Friday. That's 6 days?? It does not take 6 days to fix a database.

Anna Stowers · 6 October 2015 - 23:24
· · Safari 9.0 on iPhone

I just renewed my membership and got lots of things with my diamonds and gems I played all that day then I logged on before bed and all of the items I got were gone! but just the ones I got that day... FIZ IT PLEASE! I love animal jam and this has made me cry A LOT

Jannette Giles Hypes · 6 October 2015 - 20:28
· · Firefox 41.0 on Windows

i am so frustraded with this but i am glad to no that it is not just me!:)

Jannette Giles Hypes · 6 October 2015 - 20:25
· · Firefox 41.0 on Windows

ya my freind has a brother and his says that his usernae can not be found but she can play!i am happy for her but sad for him :) :(

Kathleen Madigan · 6 October 2015 - 18:24
· · Firefox 41.0 on Windows

As of today I still can't login to some of my accounts. Yesterday when I went on my dens were fine, but by the afternoon when i logged in I had to spin again, and when i went to my dens, items were missing that I traded, won or bought from the night before to that morning. I have contacted AJ and they have not responded. I actually bought the new Jack O lanterns 2xs yesterday and everytime I went back the items were missing. I know I lost at least 10 items maybe more.

Jannette Giles Hypes · 6 October 2015 - 11:45
· · Firefox 41.0 on Windows

well it is a problem with every one aparently and i am just waiting and waiting but it was down 3 houres ogo i am really frustrated but some people say there up dating :{

Veronika Wikland · 6 October 2015 - 07:34
· · Chrome 45.0 on Windows

Got an answer from ajhq that they are working on it yesterday, but still nothing has happend

Kyle Healy · 4 October 2015 - 19:05
· · Firefox 41.0 on Windows

[ im under my dad ] animal jam is still not online it was not on the other day either will it ever be back online ????

Michele Davidson · 4 October 2015 - 18:51
· · Chrome 45.0 on Windows

Looks like the same problem as others. Unable to find account, although I can log into my parent dashboard and see the account linked just fine. Been this way for 2 days now... no response from customer service!

Phil Metcalfe · 4 October 2015 - 09:28
· · Chrome 45.0 on Windows

Can't log in - no response from customer services - really poor for apaid service.

Tina Fine · 3 October 2015 - 17:46
· · Safari 8.0.8 on Mac

We can't log in...Looks ok from the parent dashboard, but when trying to log in, it reads "Sorry, we can't find an account with that username."

Kevin Collyer · 3 October 2015 - 10:15
· · Internet Explorer 11.0 on Windows

yes and a while back i was going to lof on and my old acount was gone i had many of my friends on thier and i was a member so ya but i am getting reloged over and over and over and over again

Sandy Reaves · 3 October 2015 - 07:13
· · Safari 600.1.4 on iPhone

My account is saying no account found and I put my info in correct then we can not access through parent dashboard or monitor it but we can my sisters I'm so nervous and upset!! I am a member and hope that all my stuff is ok cause I was just recently hacked bad!!

Bridget Fair · 3 October 2015 - 02:46
· · Chrome 45.0 on Windows

"I'm sorry, we cannot find an account mathching that username." That is the error I get when trying to log in :(

Kristi Stolka · 3 October 2015 - 01:26
· · Chrome 45.0 on Windows

um no. Aj replied back and said they are working on it. I have been a member for 4 years so I knew I had not typed it wrong.

Olivia Wood · 3 October 2015 - 01:17
· · Safari 7.1.6 on Mac

you just got unlucky... you might have typed it wrong when you created your account...

Kristi Stolka · 3 October 2015 - 01:07
· · Chrome 45.0 on Windows

i got the log in screen to pull up and typed my username and it says cant find username!!! i typed it perfectly, not mispelled! What in the world is going on? anyone else have that happen?

Emma Garmadon · 3 October 2015 - 00:46
· · Chrome 45.0 on Windows

It's been down for so long! Animal jam, come back! (I randomly am on)

Kristi Stolka · 3 October 2015 - 00:38
· · Chrome 45.0 on Windows

been down 5 hours for me so far!! would be nice to get credit for the time we cant play.

Corin Hadley · 2 October 2015 - 23:39
· · Chrome 45.0 on Chrome OS

go here to talk to others on here

Emma Garmadon · 2 October 2015 - 23:38
· · Chrome 45.0 on Windows

Animal jam is not shutting down forever, nor will it ever, they are updating, and trying to fix lag, be patient (they are also fixing glitches) although, I can still play, if I stay logged on.

Piazma AJ · 2 October 2015 - 23:29
· · Chrome 45.0 on Windows

The reason Animal Jam may be down is because I've noticed the Brick Wallpaper still glitches and doesn't show on the walls still in the new Epic Haunted House den. Also, they may be adding some touches or editing the Bitter sweets adventure. All will be over soon, just be patient.

Corin Hadley · 2 October 2015 - 23:29
· · Chrome 45.0 on Chrome OS

Poor Animal Jam, its probably because they added too many items at once. It probably overloaded the game, creating so much lag.

Kristi Stolka · 2 October 2015 - 22:24
· · Chrome 45.0 on Windows

Im not loading either! It just gives a white screen. Aj, if you need to shut down, I wish you would put that on your site or facebook and let us know when you will be back up.

Bridget Fair · 2 October 2015 - 22:19
· · Chrome 45.0 on Windows

you know what im done im not buying a member ship and telling all of my budddy to quit to and then its by by aj

Anthony Amber Smith · 2 October 2015 - 21:17
· · Chrome 45.0 on Windows

Its not loading and when it does i get a white sceen and a thing that says new logo??????

Michele Brewer · 2 October 2015 - 21:13
· · Chrome 45.0 on Windows

It is not loading on multiple computers & everything else online is working, so it isn't my internet

Sheep Head · 2 October 2015 - 17:28
· · Chrome 44.0 on Windows

WilliamPlays Minecraft They just started updating again...
Eh, AJ has horrible maintnence issues.

WilliamPlays Minecraft · 1 October 2015 - 23:18
· · Chrome 45.0 on Windows


Puppydogaj Maresa · 8 September 2015 - 16:52
· · Chrome 45.0 on Windows

Weird... it wont load for me? The page is just white, anyone else having this problem???

Annija Zorgenberga · 7 September 2015 - 07:19
· · Chrome 45.0 on Windows

why wont it work? It wont even load the animal jam page for the past 2 days.My account was suspended for a week and when the week was finally over, it wont load.Anyone else with the same problem?

Laura Myrland · 5 September 2015 - 01:36
· · Chrome 44.0 on Mac

it says that its up, but it keep saying Animal Jam down right now!!!
UGH SO FRUSTRATING!!!!!!!!!!!!!!!!!!!!!!!

Elizabeth Auger · 29 August 2015 - 00:27
· · Android Browser 4.0 on Android

They might be restarting animal jam cause I ask for a farm party but I did not say to go down last night at 9:00!
I'm in a bad mode because of animal jam won't work

Sean Palmer · 10 July 2014 - 22:44
United States · AT&T U-verse · Firefox 30.0 on Windows

this does not work... i was on aj and it said i minute until it will be down then it went down so this site dosent work

Emily Stolka · 29 May 2014 - 19:22
United States · Charter Communications · Chrome 35.0 on Windows

is your website down? i have been trying to log in for several hours but cant

Mkayla Henderson · 27 April 2014 - 06:32
United States · Windstream Communications

I haven't been able to log on for about 2 months now, it will give me the option to choose a server. No matter which I choose, it wont let me in The dots below the earth stay at number 4.

Nat Rod · 23 April 2014 - 16:43
United States · Time Warner Cable

Sounds like a catastrophic bug in open SSl.
Apparently there is some kind of "Heartbleed bug" which allows anyone on the internet to read the memory of the systems protected by the vulnerable version of the open SSl software. This compromises the secret keys used to identify the service providers and to encrypt the traffic, the names and passwords of the users and the actual content. This allows attackers to eavesdrop communications, steal data directly from the services and users and to impersonate services and users.

Rhiannon Bree Achong · 25 March 2014 - 16:17
United States · CenturyLink

billy go on to animal jam and scroll down to the bottem of the page and click contact us and tell them why ur mad

Billy L Lefler · 25 March 2014 - 16:11
United States · Hughes Network Systems

It has been down to long i made a new account i got on it but i cant get on my other one AJ I AM ANGRY ;(

JonandSomer Stout · 25 March 2014 - 13:13
United States · Morristown Utility Systems

not been able to log in been trying form 830am est until 400est... trying off n on...

Kristi Stolka · 25 March 2014 - 12:51
United States · Charter Communications

have been trying to log on all day long!!! it says they are offline! on facebook it says only down for a bit but its been all day long!

Brenda Clark · 25 March 2014 - 12:39
United States · TDS Telecom

why is animal jam down? I have been trying. Anyone know why it's down???

Diane Crockett · 14 March 2014 - 13:52
United States · Verizon FiOS

Animal Jam appears to be down. Site is unreachable, or maybe it's my internet provider (Verizon) :(

Misty-Matt Mildenberger · 2 January 2014 - 14:28
United States · Cogent Communications

We have tried all day long and It will not load. The globe just spins??? We tried all the options under "technical guide!"

Jeff Amis · 25 December 2013 - 12:49
United States · Comcast Cable

This is AJHQ -- we are aware of the website problems and doing our best to bring the game back online for your enjoyment. Please be patient while we continue to restore the game. Check back later.

HeartVang Moon · 25 December 2013 - 11:43
United States · West Kentucky Rural Telephone Cooperative Corporat

Why did animal jam do this? So many kids had their hopes up... Goshh..

Beth Hazard Bachuss · 25 December 2013 - 11:38
United States · WideOpenWest

If you keep trying, you can eventually get on. Choose a less-populated world once on. If you are inactive, they will boot you so make sure you are using it while looged in.

Martin Ward · 25 December 2013 - 11:24
United Kingdom · Virgin Media

8 seconds response time is not good at when when response times are usually measured in milliseconds! Site is down or very sick. I doubt very much that it's a scam. more likely the servers are overloaded since it died at about 11:00AM PST.

Still it's not showing Animal Jam or National Geographic in a good light. Any half-way popular internet site should have support people paid up and available over the whole of Christmas for just such issues (I am one, just not for AJ).

David Hatt · 25 December 2013 - 10:42
United States · Time Warner Cable

I can ping and tracert the server. so I think the software is causing problems

James Montague · 25 December 2013 - 10:32
United States · Optimum Online

Wow! its Down... Poor kids are super upset as they can not load cards to get diamonds and extra's! Shame on you Animal Jam these kiddos are so VERY upset!

Roxie Duran · 25 December 2013 - 10:13
United States · Cox Communications

Problems here too! Bought my Daughter a Membership and she can't even use it. This is a major BUMMER!!! Hope you all get this up and going soon. Besides that... Merry Christmas! Hopefully it will be back up tomorrow!

Wine Julia · 25 December 2013 - 10:05
United States · Comcast Cable

This is a real bummer for the AJ members in my household. They were so excited to get their AJ gift cards that had extra diamonds and to get their last day gift. :( Hope it gets fixed soon.

Josh Kou · 25 December 2013 - 08:46
Canada · Bell Canada

Its down right now, I tried to log out but the page just didn't load.

Steve Carden · 25 December 2013 - 08:42
United States · Comcast Cable

im lucy this guys daughter i cant log in this is bull and the last gift is today i hate this and im also a member!!!

Sammy Webber · 25 December 2013 - 08:36
United Kingdom · TalkTalk

It says webpage not available, anyone having the same problem?

Savannah Pease · 1 December 2013 - 10:48
United States · Comcast Cable

Ugh idk what is wrong with it but when i type it in the address bar it just keeps loading and says 'This webpage is unavailible'

Brittany Tazolina · 8 October 2013 - 12:52
United States · AT&T U-verse

I can't even connect to website. Address bar is just spinning. Probably doing maintenance on servers.

Lps Queen · 29 September 2013 - 03:15
Croatia · OT - Optima Telekom d.d.

Can't log in, the game seems to be down... I'm trying to get in for more than half an hour..anyone else having the same problem?

Submit a comment using your Facebook ID.

Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.