website not working? Is it down right now? Server Status Check screenshot
AncestryWebsite Name:
www.ancestry.comURL Checked:
Response Time:
Last Down:
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Ancestry Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
14:5045.04 ms. 
17:0445.08 ms.
19:0745.01 ms. 
21:0944.77 ms.
23:4844.77 ms. 
01:5944.85 ms.
04:1244.96 ms. 
06:1244.82 ms.
08:1445.25 ms. 
10:3245.45 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 10:46

We have tried pinging Ancestry website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 7 DAYS ...
Stephanie Lyons-Olsen · 3 days ago
United States · Comcast Cable · Chrome 40.0 on Mac

Ancestry is having intermittently slow response times.

Phyllis Armour · 25 February 2015 - 23:59
United States · Endeavor Communications · Internet Explorer 9.0 on Windows

I can not open up any message's that people has sent me on my family from tennessee. all I get is a blank page . what am I paying for

Richard Stigall · 16 August 2014 - 11:14
United States · Leaseweb USA · Chrome 36.0 on Chrome OS

I am still having issues with accessing It will allow me to view my information for a little bit, however after a few minutes the page wont let me click on any links unless i click on the link and open it in a new window. I am not totally sure what i should do to correct the problem.

Scott Duncan · 12 August 2014 - 09:49
United States · Verizon FiOS · Chrome 36.0 on Mac

Pinging a server and and end-users being able to access it are two different things. Today after being logged in and accessing records, I was booted out, but the servers still could be pinged. They have still (after years) not adequately addressed the systemic problems in their IT service.

Emilie Kaufman Epstein · 12 August 2014 - 09:25
United States · Verizon FiOS · Internet Explorer 9.0 on Windows

Not only can't I sign in, but I can't reach ancestry by phone. When I dial, a recording says that the call can't be completed and try again later. There is no way to email ancestry. now what?

Eric Seidel · 25 July 2014 - 14:07
United States · Verizon FiOS · Internet Explorer 11.0 on Windows

Just renewed my subscription - if I had just begun work on my family history, I would think twice about renewing. Every day there is a notice ...we are sorry ...blah, blah, blah . and there is some issue with the site. Maybe, the site has grown so much, quality has been compromised..

Patricia Caldwell · 24 July 2014 - 12:35
United States · Verizon Internet Services · Internet Explorer 11.0 on Windows opens, but searching and displaying trees locks up and finally shuts down with a message that "this page can't be displayed" ... any solution??
I'm not having problems with any other applications, and cache has been cleared, etc.

Betty Brewer · 21 July 2014 - 09:48
United States · · Firefox 30.0 on Windows

Cannot update family trees; therefore, no adding of spouse(s) or children. Is Ancestry down, AGAIN? This is getting too frequent, without notification.

Jamie O'Brien · 18 July 2014 - 11:47
United States · US Dept of Justice · Internet Explorer 9.0 on Windows

i do a search of records and after I check out a particular record, I try to go back to all of the results, but I am not able to and I have to start my search all over again. When will this be fixed? This is getting very tiresom.

Pat Alvarez · 16 July 2014 - 08:30
United States · Comcast Cable · Chrome 35.0 on Windows

I have been trying to get on for an hour... it is down. I finally was able to scroll down on goggle to get their 1 800 help # and it is continually busy...can't get through. Is anyone else having a problem? I can get into other websites. Is it down says it is up and running.

Dottie Laker · 16 July 2014 - 08:05
United Kingdom · BT · Internet Explorer 11.0 on Windows

!Our hint system is temporarily offline. During this time, hint notifications may not appear and existing hints may be inaccessible. We thank you for your patience while we work to resolve this issue. !!! Also having to keep refreshing my tree almost every time I try to add something to it...and most of the time it doesn't show up, and have to keep going back to it again...

Debra Ingrum Trammel · 14 July 2014 - 20:15
United States · Comcast Cable · Chrome 35.0 on Mac

I have a theory! On the authority of a family member who is a computer programer, it is not only possible but continues to happen to websites that have been around for a long time. Some sites/companies have not kept up with technology and have failed to keep the site updated with the latest. Through the years when there are problems or glitches instead of doing "repairs" correctly the techs and programmers just do a bandaid sort of thing. Initially this has worked but eventually a website can just crash and burn and bandaids no longer work. Forgive my non technological language but I can't help but wonder if we have been told that the problem was a hack when in reality the entire website must be updated and overhauled to meet todays latest technology standards? I am told that because a website has not "kept up", it can't be repaired or updated overnight. Just sayin'.

Katy Clare · 14 July 2014 - 18:35
Australia · iiNet Limited · Safari 7.0.5 on Mac

If the work I do on Ancestry [additions, corrections, adding records] does not 'attach' to my Tree, then there is no point continuing to pay. Quite seriously, does Ancestry have to capability to fix the problems they've had since they were hacked? This is getting to be a weeks old problem now.

Richard Stigall · 10 July 2014 - 06:00
United States · Wireless Data Service Provider Corporation · Chrome 35.0 on Chrome OS

I just thought i would mention that I appear to be having trouble with accessing my data on on my laptop, however i can access everything just fine on my cell phone.

Katy Clare · 2 July 2014 - 20:13
Australia · iiNet Limited · Safari 7.0.4 on Mac

Ancestry is still experiencing problems. Editing stories is not 'sticking'. My subs are coming due, but if I cannot work on the Tree satisfactorily, there is no point in continuing with payment.

Mark O'Keeffe · 1 July 2014 - 05:33
United States · RCN · Firefox 30.0 on Windows

The only problem I am experiencing now has been an ongoing one for months - whenever I click "story", the story is always WRONG with inaccurate information and or deleted information showing up in the story. Otherwise all is well.

Susan Allan · 1 July 2014 - 04:39
United Kingdom · BT · Safari 7.0.4 on Mac

FTM for Mac v3 still saying there is no internet connection and 'unable to sync at this time' Soo... frustrating - been like this for 2 weeks with just an occasional and short-lived ability to connect.

Bren Cooper · 30 June 2014 - 10:21
United States · Time Warner Cable · Internet Explorer 9.0 on Windows

They're still not working properly. It's hit and miss. This is ridiculous for a site that charges alot and most of their "staff" are volunteers... maybe they should pay people to work for them and it might run a little smoother

Betsy Young Snyder · 28 June 2014 - 08:03
United States · AT&T U-verse · Firefox 30.0 on Windows

I can't get to load. It times out and only loads a partial login page. Yesterday, there was a notification on the mobile site that said the website was having problems and would be fixed soon. That notification is no longer on the mobile site, but the website still doesn't work. Is anyone else having this problem? I have tried multiple browsers, same result.

Teresa Stokes · 28 June 2014 - 02:18
United Kingdom · BT · Chrome 35.0 on Windows

At 9.51 today (28 Jun British Summer Time) wrote on their Facebook page: "we are still working on fully restoring all features to their full functionality. Therefore you may experience some intermittent issues while we work on this."

Jeanne Barkemeijer de Wit · 27 June 2014 - 08:26
United States · AT&T U-verse · Chrome 35.0 on Windows

I've been getting the following message for over a week. "You may be experiencing some intermittent service with the website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible."

Carol Shaffer Cecil · 25 June 2014 - 17:36
United States · Digital Path · Firefox 30.0 on Windows

WARNING!!! I can finally get on and but WARNING I turned off the stay online portion of my home family treemaker, I starting working on my book again and found out that some of my notes are gone and some pictures have been dis-associated. I would not turn on my home program of family treemaker until they resolve all their issues.

Marcus Mayville · 25 June 2014 - 15:24
United States · Cox Communications · Internet Explorer 11.0 on Windows

I WAS able to connect to Ancestry via FTM, until 12 hours ago. Now my tree will not link and I keep getting the warning to unlink the online tree from the FTM tree... but when I try, it wont recognize my password... So... here we go again!!!

April Berg · 25 June 2014 - 08:57
United States · Vision Net · Internet Explorer 11.0 on Windows

I still can't access after 10 days. All i get is the HTML page and this happens no matter what browser or link i use. Beyond frustrating!!!

Darlene Odenwalder · 24 June 2014 - 15:38
United States · Comcast Cable · Chrome 35.0 on Windows

Yes Ancestry's main content is up, but if you click on publish which takes you to My Canvas, it is still down. So the entire site is NOT functioning correctly yet.

Carol Shaffer Cecil · 24 June 2014 - 10:52
United States · Digital Path · Firefox 30.0 on Windows access any pictures nor can I get on, how long is this going to go on! Get a day off and cannot do crap on any of their sites!

Elizabeth Anne Black · 22 June 2014 - 09:44
Canada · Xplornet Communications · Internet Explorer 11.0 on Windows

I'm not able to access it today through the Internet either. Anyone know what all the problems are about ? New ownership, system overloaded, virus ???

Stephen VA · 22 June 2014 - 00:27
United Kingdom · Orange Home UK · Internet Explorer 11.0 on Windows

Unable to create a gedcom, no canvas either- several attempts just made using different browsers. These features actually worked briefly for me 14 hours ago but then stopped for the rest of the day with one file left to do. They hadn't worked for days prior this.

Allen Thompson · 21 June 2014 - 09:40
United States · Wildblue Communications · Internet Explorer 11.0 on Windows

Happy summer, 6/21 sure hope they get this fixed by the fall. I can't figure out why FTM can't even log on to because you can get on via IE.

Marcelle Lynne Grider Rice · 21 June 2014 - 09:27
United States · Frontier Communications · Internet Explorer 11.0 on Windows

I have been very patient knowing that your techs are working very diligently to solve multiple issues. Please, when you aren't too busy, enable the world archives keying system since this is mostly what I do on ancestry. Will Scooby snacks help?

Steve Rodenbough · 21 June 2014 - 07:19
United States · Verizon Wireless · Internet Explorer 9.0 on Windows

FTM 2012 or 2014 has never been able to SYNC for me, so no big deal, but FTM is back up and running after 5 days down. All working aesome. I lost about 70 hours of work those 5 days, but since it's such a small amount of time in the last 20 years, I have no complaints. Thanks!

Barbara Froebel · 20 June 2014 - 22:05
United States · Guadalupe Valley Telephone Cooperative · Internet Explorer 11.0 on Windows

Cannot access Ancestry thru FTM - is that due to the attack or do I have a computer problem? Get error message "authentication with server failed". Also green leaves have disappeared from FTM

David Elbert · 20 June 2014 - 19:55
United States · Time Warner Cable · Internet Explorer 7.0 on Windows

FTM still not working. Ancestry and Web Find a grave working now. Called Ancestry today and they had no idea when it would be back up. Said they would not credit anyone for lost time even after being down for almost six days. I think they have handled this terribly. They know who there base of clients are and they could have sent out emails explaining their breakdown. They did not do that. Love the service when it works, but right now they have handled it badly.

By the way, you can now use your AARP membership to get 30% off of their services. You have to ask. They do not offer it. Has nothing to do with this problem

Charles F. Downen · 20 June 2014 - 15:04
United States · Time Warner Cable · Firefox 30.0 on Windows

I have not been able to get online with since Monday with my FTM program. I finally got through to the telephone number today and they just told me that the service was down and to wait until it was working again and they had no idea when it would be up. When I asked if I would be credited for the time it was down I got a flat NO. Is it not Illegal to bill a person for a service that is not rendered? Why should we all pay for the days that we are NOT getting our service. THIS IS NOT ONLY RIGHT, IT IS ILLEGAL! Ask them to credit you for the time that you did not receive your billed service. It is the right thing (and the legal thing) for them to do.

Wendy Ward · 20 June 2014 - 13:55
Canada · Cogeco Cable · Internet Explorer 11.0 on Windows

Still unable to access Ancestry from Family Tree Maker after several days of trying. Thought it was just my problem but after finding this website realize it's a bigger issue.

Mary Carpenter · 20 June 2014 - 11:16
United States · STI · Chrome 35.0 on Windows

Thank you for the comments on the FTM being down. I have been unable to access mine also. Glad to know it is related to the other problems and not from my end at least. Was wondering what to do as mine won't open at all. Wow, I guess someone wanted to know all about our ancestry huh? And banks actually want us to do our banking on the web???

David Fitzgerald · 20 June 2014 - 10:50
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

With a weekend upon us and not able to sync what shall we do? Well I have already done my work and home accounts, the garden has been sorted, many friends and living relatives have been written to. I don't really fancy doing anything until Ancestry is fully sorted.

So there is one thing all us Brits, Australians, New Zealanders and Canadians can do. You can help sort some of the servicemen out on the Imperial War Museum site

There are something like four million servicemen on there waiting for the rest of us to add details. We have about 120 servicemen in our tree and over the last few days we have sorted ten of them out.

We cant do all of them you know.

So I'm off to do another one.

Annette Merritt Fitzgerald · 20 June 2014 - 10:24
United States · Aristotle.Net · Chrome 35.0 on Windows

I Cannot search from FTM--problem with it for 3 days now. Is anyone working on fixing this? I'm seriously thinking about converting to another genealogy software. I have been dealing for quite a while with a persistent error msg every time I did a search and had to click to shut down the message every time I changed i moved from one screen to another in the search window.

Anna Van Raaphorst Johnson · 20 June 2014 - 10:14
United States · Comcast Cable · Internet Explorer 11.0 on Windows

I see that the web version of Ancestry is available; however, I can't do a web search through the application. It's been 5 days now. It would have been nice if Ancestry had sent us an email explaining the situation when it happened and then updated us through periodic status reports. And it's not whining when you ask for the service you're paying for.

Gary Munford · 20 June 2014 - 10:08
Canada · Yourlink · Chrome 35.0 on Windows

Patience folks. The DDOS attack that Ancestry had is a serious issue. It will take time to get everything secure and up and running safely. It is still the number one site in the world for genealogy research and I don't think we want that to be compromised.

Vern Schwartz · 20 June 2014 - 09:51
United States · Blackfoot Telephone Cooperative · Firefox 30.0 on Windows

Day 5 and still no access to through Family Tree Maker 2014. FTM will not allow access, sync, or updating. and takes over 4 min. to load since the patch.

Deadra Rice · 20 June 2014 - 09:24
United States · Charter Communications · Internet Explorer 11.0 on Windows

Still having problems using Am a paid user from Michigan and would like to continue using the site. If it has been hacked. Would like someone from to contact me.

Jack Kincaid · 20 June 2014 - 08:14
Canada · Bell Canada · Internet Explorer 11.0 on Windows

Now day 5 and still no access to through Family Tree Maker. FTM will not allow access, sync, or updating. Almost a week and still no end in sight and absolutely no word from Ancestry when this problem will be fixed!

Virginia Scott · 20 June 2014 - 05:01
Australia · Optus · Safari 7.0.4 on Mac

Been many days since any action on here. paying $60 month I would hope they are going to compensate somewhat. Yep Im sure its a big issue for them and time is money! Even a generic email to members would be a nice gesture!!

Noel Dibb · 19 June 2014 - 23:57
United Kingdom · Virgin Media · Internet Explorer 8.0 on Windows

For those of us who have FTM issues I have just found this:

Connection between FTM and is apparently still disabled until they can stabilize their systems since the attack on the site.

To use FTM off-line and keep it from continually trying to connect you need to do at least the following...

Under File select "Work offline"

Under Tools/Options uncheck "Automatically check for updates" and uncheck "Search on-line automatically"

This will allow you to work offline without interruptions or delays.

Lynn Ericson Salvaggio · 19 June 2014 - 22:12
United States · Time Warner Cable · Safari 5.1.9 on Mac

Ever since Ancestry's big shut down this week, I have been unable to reconnect through my Family Treemaker for Mac Program. I can access by typing in my browser, but not through the software. Anyone have any suggestions?? Never had this problem before the big shutdown????

Patrick Kelley · 19 June 2014 - 22:06
United States · Atlantic Broadband · Firefox 30.0 on Windows

Good news: As of Thu, 19 Jun 2014 21:23:02 EDT,'s ability to email me reminding me of my upcoming payment is fully functional. Worked like a charm. Congratulations, guys. Keep up the good work. However, I still cannot log in to via my Family Tree Maker. At least -- as of last night -- the FTM now recognizes that I even *have* a working Internet connection. That's some small progress.

Judy Hartung · 19 June 2014 - 20:01
United States · Verizon FiOS · Chrome 35.0 on Windows

Still not reachable through Family Tree Maker. You can visit the site, but can't transfer data to your local tree, or sync with online tree. Four days now. I am an 18-year subscriber, so I'm not going anywhere, but this is a long outage, with no real updates.

Lelia Sanders · 19 June 2014 - 19:29
United States · Comcast Cable · Firefox 20.0 on Windows

Cannot search from Family treemaker or add info on website, How much longer will the site be having problems? No service for 3 days now and my subscription ends pretty soon...

Richard Stigall · 19 June 2014 - 16:47
United States · Wireless Data Service Provider Corporation · Chrome 35.0 on Chrome OS

I just wanted to mention that i still appear to be having some issues with my account. I have attempted to click on the tabs to allow me to view my family history material, however it wont let me load the information. I hope everything goes back to normal soon. :(

Katy Clare · 19 June 2014 - 16:07
Australia · iiNet Limited · Safari 7.0.4 on Mac

Cannot work on the Tree or Search so, functionally, it is not 'Up' and is useless to members - 4 days now.

Edit: Yo, It's up again but need to use non direct paths to get to Family Tree.

Jack Kincaid · 19 June 2014 - 15:14
Canada · Bell Canada · Internet Explorer 11.0 on Windows

Now the fourth day in a row and still no access to through Family Tree Maker. Also, still no response if an extension will be added to our subscriptions due to this outage? My Family Tree Maker program has been useless during this period.

Pamela Pollard · 19 June 2014 - 14:46
United States · · Chrome 35.0 on Windows

I've been down for 3 days...And FTM won't respond and let me work offline. I'm so tired of this junk. It took me 2 weeks just to install FTM on a new computer and get it working-and I mean working night and day trying to fix it.. I'm buying a new genealogy program and dumping FTM also. I also HATE the new "search".

Lindsey Shuford · 19 June 2014 - 14:00
United States · tw telecom holdings · Firefox 30.0 on Windows

Several hours ago, Ancestry could be accessed at the Union County Public Library (Monroe, NC) but only after the DNS cache was cleared. It appears, for now, this has to be done each time a new user goes to Ancestry - or in other words, after a restart or even a patron "x-ing" out of it will require this DNS cache clearing. Also, the new feature of 'sending a document home' for "Library Edition" users is not available.

Mia Van Meter · 19 June 2014 - 13:48
United States · Comcast Cable · Firefox 29.0 on Windows

Have not been able to log onto ancestry for three days -- but I've only tried once a day, and only refreshed the screen a few times each. Portland, OR.

Connie Sharp Osborn · 19 June 2014 - 12:40
United States · Time Warner Cable · Chrome 35.0 on Windows

I called Ancestry and think I understand a little better what's going on. Btw, they told me Ancestry's page on facebook is giving updates. It isn't that too many people are using Ancestry at one time. It is continual attacks by a malicious DDoS signal. We have to be patient while they figure out safeguards from it, our data (trees, pics, dna studies etc) are completely safe.

Patricia Oxley Ullrich · 19 June 2014 - 12:11
United States · Mediacom Cable · Chrome 35.0 on Windows

They have completely shut down the sync between their website and Family Tree Maker so good luck trying to download any new information into the program that will produce decent reports. Boy I hope this clears up soon! I'm running out of other things to do!

Norman Wright · 19 June 2014 - 11:43
United States · CenturyLink · Chrome 35.0 on Windows

Hate to say this, but I've been on Ancestry and Find A Grave for searches all morning without a problem The Rootsweb site still is not available. marji

Gretchen Diane Muller · 19 June 2014 - 10:52
United States · AT&T Internet Services · Safari 7.0.4 on Mac

When I try to add to the Timeline I click add select the fact, marriage, then select the spouse and click submit and that is as far as I get. Is this a problem that is being worked on? Will find something else to do in the meantime.

Chris Cook Bradley · 19 June 2014 - 10:13
Argentina · Silica Networks Argentina · Chrome 35.0 on Windows

We're still having trouble with (3rd day). San Rafael, Mendoza, Argentina, South America. Very slow when it does work, but mostly doesn't work.

Sharon Buford Orts · 19 June 2014 - 09:13
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

The Ancestry site is up, I can access it on the internet, however I cannot access it from Family Tree Maker. This makes the site pretty useless to me until fixed. This has been an issue since Monday afternoon (6/16).

Linda C Robinson-Foreman · 19 June 2014 - 09:05
United States · Comcast Cable · Safari 6.1.4 on Mac

I use a Mac computer and have not been able to log on to Ancestry since yesterday. I can get it on my iPhone and my husband can get the web site open on his PC….Just adding this to the list of problems I have had with Ancestry and FTM for Mac. Have spent a lot of money on Ancestry subscription and have spent more time trying to fix and re-sync my tree than I have on researching records. My trees have been inexplicably deleted, unlinked, and corrupted several times. For the member above who calls us all a "bunch of complainers", consider yourself lucky if you have not experienced these many technical issues that lots of us have. It is very very frustrating, along with being very expensive. And Ancestry keeps sending us the same "try this" help articles that DO NOT help.

Joni Rabena · 19 June 2014 - 09:02
Canada · Telus Communications · Internet Explorer 11.0 on Windows

6/19/14 10:00 a.m. Ancestry is still not working. Nothing on their website at all about this. My FTM is tied into Ancestry, and it will not access their site at all, and when FTM starts up, it comes up in pieces.

Michelle Plye Weber · 19 June 2014 - 08:49
United States · Verizon FiOS · Internet Explorer 11.0 on Windows

Good to know others are having problems. I can go to the site and see my tree, but FTM will not connect to the internet. All other internet connections on my computer are working. Anyone else having this problem? So frustrating!

Lee L Leon · 19 June 2014 - 08:31
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

After spotty service the last three days, I am now agreeing with the masses complaining about the service. I was willing to defend them in the beginning but now it is clear that Ancestry is not correcting this error with any satisfaction to their consumers. Ancestry is in danger of losing a large amount of clients and these attacks, if true, will begin to hit them monetarily. Generally speaking, this is a disgrace, if it had been one day, one night, or a scheduled major maintenance, but, Ancestry is not soothing the concerns of their clients, and they need to understand that their clients pay their overall payroll check will not stand for it. Get your act together at soon or you fan base will dwindle. Currently, those of us that pay the maximum for your services will reconsider when time to renew, and that time for me is approx. six weeks away. I would suggest to send a message, remove your credit card from allowing them to automatically deducting renewal fees. Make it abundantly clear who pays to keep them afloat and their prices are not cheap either.

Nancy Martin-Holtz · 19 June 2014 - 07:45
United States · Cox Communications · Firefox 30.0 on Windows

The UK Daily News reports this as a major hacking job which was meant to flood the website maliciously to crash it. says our personal info is not in danger, but I've been completely locked out of the site for days and I'm beginning to get worried about my credit card, etc.

Judy Sims · 19 June 2014 - 07:07
United States · Cable One · Firefox 30.0 on Windows

The tree I was working in FTM is all messed up showing triple people. When I was finally able to get on, I saw where the problem came from. My tree on their site has triple people showing. As many people and connections I have on Ancestry, it is not feasible for me to go one by one to correct. I hope they can fix it soon. I just renewed it for world wide and that is too much money for this.

Teresa Hadden · 19 June 2014 - 02:22
United Kingdom · BT · Internet Explorer 11.0 on Windows

Still not up in UK. Can login (could not yesterday) but as soon as you go off one screen in a search the login drops out, so searching not possible. None of my trees load up - fortunately I have everything backed up. No linking to FTM. Why don't they just take the whole service down properly and put it up when it works. It would be less frustrating and give them more breathing space. That said 3 days down given the price of the site is not really acceptable. If they are going to charge as much as they do then (given the number of paying members worldwide) an adequate IT system in place, with contingency plans for hackers and viruses etc. 24 hours is one thing, 3 days is not acceptable and hints to me they have poor contingency plans. Lets hope the loss of tree data is temporary.

Ruth Elliott Klein · 19 June 2014 - 01:52
United Kingdom · BT · Chrome 35.0 on Windows

I don't know if ancestry is down or not, but I can't seem to connect my tree to Ancestry any more. Is that a known issue? Or is it my account. I can login directly with no problems.

Lynda French · 18 June 2014 - 23:07
United States · Hughes Network Systems · Internet Explorer 11.0 on Windows

Got to come up (OK) some today (but up/down) and all functions from the website do not work when it is up. BUT STILL have been totally unable to connect via FTM 2014 and get my data synched. Very frustrating. But for the short time I accessed my tree via site (not thru FTM 2014 though - which still will not connect at all not even off/on -- completely off) and my tree does appear to still be in tact. I ust cannot do any synch of updates made to my tree during this 3 days (and still not fixed) to make my onlne tree current with all the updates and changes I have made on my FTM 2014 tree.

Henny Carlisle · 18 June 2014 - 21:12
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

As this site shows how long fails to work (if someone saved the half a day screen images), it should be mandated that they extend all subscriptions by the number of days when the site was more down than up. It seems fair and it does appear that these problems might be of their own making from what I have read.

Jerry Neely · 18 June 2014 - 20:08
United States · Charter Communications · Internet Explorer 11.0 on Windows

I don't care what your report says, my connection to online search and online tree has been down for two days. The connection provided for family tree sharing is working but there is a banner across the top of that screen apologizing for their site being temporarily out of service. I wonder if they intend to compensate users subscribed to their service.

Stephen Gordon Clair · 18 June 2014 - 19:54
Canada · Bell Canada · Firefox 30.0 on Windows

Whenever it does come back up first time I can log on I am removing my payment information. If they don't have the resources to handle this (3 days now! from the then the 6 years they got from is all they are getting. Mocavo might replace this but I'm bummed.

Steve Rodenbough · 18 June 2014 - 19:10
United States · Verizon Wireless · Internet Explorer 9.0 on Windows

Jersey Lady, that got me on the website just like the .com address but I have not had a problem using website since monday. It did not help the website connect to FTM 2014 so I could actually work again. I have had to resort to the Website to do all research since Monday.

Jersey Lady · 18 June 2014 - 18:48
United States · Altius Broadband · Chrome 35.0 on Windows

Still can not get in from E IN but good news, I signed in through (canada) and was able to do some work. So some of you still down might try that. I only have a US membership but it work fine anyway. Give it a try

Steve Rodenbough · 18 June 2014 - 18:24
United States · Verizon Wireless · Internet Explorer 9.0 on Windows

Ancestry was down Monday afternoon for a few hours and then they got it working again and I since have logged 30 hours on there since. I do not normally use the website. The Findagrave was not accesible thru the website for two days until this afternoon and the same for census files. Now Ancestry seems to be in full swing, but I barely missed a beat in 30 hours of work since Monday afternoon.
The real complaint is I have actually had to paste everything from the website a cobbled together tree to actually do the research, to my actual tree on my computer based FTM program. That must be what all the complaints have been about? The FTM conection to Ancestry that has been down for three days? Once I figured out just to build a tree on the website and then copy and paste the research from there to my computer FTM program, I was back in business. I have done the FTM program for a year once without a subsription to Ancestry. The Findagrave and Rootsweb and FamilySearch with many other websites give it out for free, so copy and paste, almost faster and certianly faster then working on a tree on Ancesrty. Thats the reason we all moved to FTM program. The speed and ease and the knowledge your tree was always in your possesion and not held hostage to something like this. Your also limited to a 75mb file online that comunicates between. If mine was still sitting on there in full size, I would not be able to make a GEDCOM downloaded to my computer of my OWN tree. That 75mb transfer limit and mine is 600mb plus now.
That said I hope they get the 'Hint' connection between the FTM program and the Ancestry website soon so I could actually go back to work. Understand that the Sync option has not been a consideration for those of us that have file sizes larger then 75mb many years ago. So those of us still subscribe even tho we figured out from the beginning of FTM 21012 and same for FTM 2014. That option was not on the table because of the file transfer limits assosiated with the website only, not either version of the programs.

Dorothy Mills · 18 June 2014 - 17:43
United States · Time Warner Cable · Chrome 35.0 on Windows

I just called their 1-800 number, got message about their system still being down, apologies. It was called a "Distributed denial attack" I think she said. Been three days for me and I am very frustrated.

Patrick Kelley · 18 June 2014 - 17:29
United States · Atlantic Broadband · Firefox 30.0 on Windows

When FTM stopped working for me yesterday, I assumed that the problem was at my end. None of the FTM Help Files gave even the slightest hint that the Internet connection problem might be caused by an outage. After trying the various FTM-suggested fixes (disabling firewall, clicking on "Go Online, etc.) I finally did a complete uninstall and re-install of FTM. When that didn't help (I couldn't even re-register FTM online), I called the support line and was told that the problem was NOT at my end. If I had even an inkling that was having problems and that the FTM connect problems could be their fault--not mine--then I never would have dreamed of re-installing FTM. When the DDOS storm finally clears, I am going to have a mess trying to get my FTM back to where it was before. Thank you for the negligently incomplete Help Files on FTM.

Pat Tjader · 18 June 2014 - 17:01
United States · Airstream Communications · Internet Explorer 11.0 on Windows

I keep getting no internet connection found error in family tree maker. My e-mail and Facebook are working just fine. I go to file and it says Go Online but it will not change when I select that.

Joe Lander · 18 June 2014 - 16:50
United States · · Firefox 30.0 on Windows

I have no problem getting on Ancestry but I cannot use Family Tree Maker. FTM has no conection to Ancestry. When I called about it yesterday I was told Ancentry had been hacked and Ancestry disconnected everything from it. Hopefully the rest of the problems will be fixed so FTM will again be connected and I will be able to synk all my records. Incidentally I am in the US and use Firefox.

Carolyn Hall Selby · 18 June 2014 - 16:42
United States · Comcast Cable · Chrome 28.0 on Windows

I am still unable to access Ancestry in Aurora, CO. I have made several phone calls to them and am told the same thing. I know some folks say we are whining; however, when you are paying a high fee per year for a service that is not available and they will not provide a credit for the down time is unacceptable.

Dave Forde-Johnston · 18 June 2014 - 16:31
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Like Kate Flanagan, I have a world membership and I have the same problem with searches but in reverse. I search mainly UK and Ireland but often I will get page and page of American references even if I put birth marriage and death all in UK or Ireland.

Lee Anne Center · 18 June 2014 - 15:38
United States · Comcast Cable · Internet Explorer 11.0 on Windows

When I type or, I get a "This page can’t be displayed" error message. That has occurred since June 16, 2014. Also, I am receiving no rootsweb message board posts. Before rootsweb went down completely, message board messages were spotty at best.

I do not remember getting any notification that would be down or for how long. I hope they have not been attacked by a hacker, virus or malware and are only doing an update and can get all up and running soon or fix whatever went wrong..

Ruth Holcombe, thanks for posting the Irish genealogy URL.

Beth Sumner Fairweather, there is a Publish feature on Family Tree Maker.

Bobbi Rife · 18 June 2014 - 14:53
United States · AT&T Internet Services · Firefox 21.0 on Windows is working for me, but I cannot access, which is where data is imported to make a history/family book. I want to finish a book for my parents before the Sept. 5th deadline, but this downtime is making it difficult!

Wilhelm Knaus · 18 June 2014 - 14:51
United States · Agri-Valley Services · Firefox 30.0 on Windows

Ancestry Still down.. at LDS Family history Center here too..

"When the paper boy hasn't been around in 2-3 days and he's got your credit card.. ya get nervous"
Ancestry doesn't trust their customers to make a monthly payment, they want total access to their members bank account..
I've had a couple of Health Clubs that packed up and left no forwarding address using that same Method of Operation..
You have to give trust to earn it..
So Ease up on the Nay Sayers..

Maxine Shaw · 18 June 2014 - 14:22
United States · Comcast Cable · Firefox 30.0 on Mac

Couldn't access the site yesterday. It's back up now EXCEPT for certain functions. Still no access to MY CANVAS which is really rotten because is going to discontinue that service at the end of the summer and anyone preparing to publish has to be ready by then. Wish there was something we could do to convince them to continue that service.

Annette LaPointe · 18 June 2014 - 13:43
United States · Comcast Cable · Chrome 35.0 on Windows

I can access ancestry online however my FTM will not connect. Have checked firewall and etc. and appears to be no problem there. I tried yesterday to work in FTM offline but FTM reports a "not responding" error for every field I entered new data and it is desperately slow otherwise especially on initialization. It eventually resolves the not responding error and I can continue for a short time. I managed to add 5 people but now see TWO trees with same name. One must be a forced backup. FTM has been unstable for some time. (a month at least). Sometimes when entering information the system will spaz and bring up an enter new child box or throw odd characters out in the place names box. I've had to exit and completely shut down to resolve this. It happens again and again but have no idea what is triggering the problem. I saw another user describe the same problem. Do I have to reinstall FTM? No answers that I can find.

Bryant Kittrell · 18 June 2014 - 13:39
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

By reading the messages here, it is now clear, owned now by clearly unethical (based on actions by its privately held corp. Wall Streeters [In October 2012, agreed to be acquired by a private equity group consisting of Permira Advisers LLP, members of's management team, including CEO Tim Sullivan and CFO Howard Hochhauser, and Spectrum Equity for $32 per share or around $1.6 billion] is consolidating its unholy and avaricious if lawful (or is it?) genealogy monopoly by closing many of its purchased genealogy family sites down as the next act by this one and only robber baron of genealogy. Is this lawful to violate promises, explicit and implicit, of their subsidiaries made prior to purchase by

Much of the problems as to their servers being overloaded is not, I claim is not, a denial of services but too many folks on-line all waking hours trying to recover their treasure with insufficient time given by through one of its subsidiaries that it is closing to force more sheep into its over-priced pasture. How many they are closing to make more money regardless of the broken promises and harm to one group of customers to get a higher paying group of customers, including some of the former groups.

It is time that America puts the lie to what the claims are as opposed to the evil actions of the real, which violates agreements by its purchased corporations, and attempts to "steal" folks data by lawful if tricky maneuvers. Post your thoughts on these scoundrels on the Internet everywhere possible and maybe they will cease and desist their despicable dishonorable dirty deeds.

Gloria Robards · 18 June 2014 - 13:34
United States · AT&T U-verse · Chrome 35.0 on Windows

Still down in Florida and has been for three days. Tried all recommendations. No go. It is also down on phone and iPad. Worried about DNA results. this is only site I can view them. They don't allow copying so they have the only copy. Not smart.

Terri Trotti · 18 June 2014 - 11:05
United States · CenturyLink · Firefox 30.0 on Windows

I found online that it has been hit with a Denial of Service hacker attack since Monday afternoon. They said it also affected but I can get onto that site.

Lesley Willard · 18 June 2014 - 10:44
United States · AT&T U-verse · Firefox 31.0 on Windows

Down in San Diego. Very frustrating as I have a genealogist in my gg grandfather's home town researching for me and I can't get to my records to have a worthwhile discussion with her.

George Hill · 18 June 2014 - 10:41
United States · Verizon FiOS · Internet Explorer 8.0 on Windows is unreachable for me, although all other websites are working. You say it is not available "Just for me, " but that is apparently wrong. Many others are havin problems, too.

Tricia Thompson · 18 June 2014 - 10:32
United States · Charter Communications · Firefox 29.0 on Mac

The "Retirement" of MyCanvas is a blow to everyone, whether or not they have discovered this service. There is no other product out there to enable family historians to tell their family story with the documents, the timelines, the family group sheets, and the pedigrees like this. And now with the outage as well, time to complete projects has been shortened. Do customers' wishes matter at all? Will we get an extension on the "Retirement Date"??

Barbara Taylor · 18 June 2014 - 10:24
United States · Cox Communications · Firefox 28.0 on Windows

It's working now for me. I was on for a while last night also, though I only stayed a few minutes as I want to give them to get it fully functioning again before I go back to serious work on it. I have plenty of other things that need doing so I'm catching up. ps: I worked in the computer industry almost 50 years so I do understand how challenging this is.

Sarah Morrison · 18 June 2014 - 09:47
Australia · Telstra Internet · Firefox 30.0 on Windows

i have had problems signing into my account on Ancestry for 2 days, Very frustrating when there are no updates available to see how they are progressing on fixing problems with the site being down or partially functioning.

Bob Hatfield · 18 June 2014 - 09:28
United States · Frontier Communications · Firefox 30.0 on Windows

I'm beginning to doubt the accuracy of Reporting it is UP and reachable, but it is not functional. It would be easier to be patient if I was told it was going to be down 'forever', rather than be told it is UP, when it's not functioning.

Greta Miller Smith · 18 June 2014 - 08:58
United States · Suddenlink Communications · Chrome 35.0 on Windows

I've tried to log on several times over the last couple hours through Google Chrome and it won't even let me get to the site. Other sites I use are working just fine.

Nan Weber · 18 June 2014 - 08:18
United States · CenturyLink · Chrome 35.0 on Windows

Yes we may be complaining. Ancestry is a paid service and many make their living using sources offered by ancestry. If there is a hacker or technical problem, informing the public is a good way to calming the hysteria.

Jack Kincaid · 18 June 2014 - 08:06
Canada · Bell Canada · Internet Explorer 11.0 on Windows

Now the third day in a row and still no access to through Family Tree Maker. Is there an extension being added to our subscriptions due to this outage?

Daryl Breeden · 18 June 2014 - 07:43
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

I too cannot sync FTM to Ancestry, which I attribute to their attempt to lessen the traffic. I have 5 FTM trees linked to Ancestry and one of them has become read only. I cannot add or change data. This occurred at the same time as the outage. Has anyone else seen this?

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