Ancestry.com website not working? Is it down right now?

Ancestry.com Server Status Check
ancestry.com screenshot
AncestryWebsite Name:
www.ancestry.comURL Checked:
Response Time:
Last Down:
Checking Ancestry
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Ancestry Website Status History
Ancestry.com server report and response time

The above graph displays service status activity for Ancestry.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
27.Jul.2016
00:4160.78 ms. 
27.Jul.2016
02:4460.14 ms.
27.Jul.2016
04:5865.14 ms. 
27.Jul.2016
07:0560.51 ms.
27.Jul.2016
09:0660.51 ms. 
27.Jul.2016
11:1459.75 ms.
27.Jul.2016
13:2560.43 ms. 
27.Jul.2016
15:2760.57 ms.
27.Jul.2016
17:3060.73 ms. 
27.Jul.2016
19:3160.81 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 21:09

We have tried pinging Ancestry website using our server and the website returned the above results. If ancestry.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Ancestry.com?
▼ LAST 1 HOUR ...
Gigi Hackberry · 1 min ago
· · Safari 9.1.2 on Mac

I cannot get into Ancestry.com. It just stops and goes nowhere. It gives the message that there is no connection to the internet, but in the last 10 minues, I have been on numberous sites.

▼ LAST 12 HOURS ...
Samantha Baehr Tanner · 1 hour 11 mins ago
· · Chrome 51.0 on Windows

Can't logon to Ancestry.com. Times out. Tried with both Chrome & Microsoft Edge

Carole Cutshall · 1 hour 51 mins ago
· · Chrome 47.0 on Windows

Ancestry.com is down! Wish they would somehow acknowledge problems. Have tried to call and gave up after 20 minutes on hold.

James T Short · 6 hours 30 mins ago
· · Safari 9.0 on iPad

Haven't been able to access Ancestry.com all morning- anybody know what the problem is? Other websites are wroking fine for me.

Laura Mathias Stapleton · 8 hours 37 mins ago
· · Chrome 51.0 on Windows

I can access Ancestry but I cannot get hints to load or see any Census

Denise Lawungkurr Goodfellow · 10 hours 4 mins ago
· · Safari 9.1.2 on Mac

For over a month I have not been able to access hints. I can see them, but they will not open. I've received no response from ancestry.com to my requests for help.

▼ YESTERDAY ...
Deb Kibbe Sitter · 1 day 4 hours ago
· · Chrome 51.0 on Android

Today. No access. Looks like happening fairly often
Concerned pay no play ??

Janet Russell Skinner · 1 day 5 hours ago
· · Chrome 46.0 on Windows

I cannot reach my DNA page!! What's wrong?

▼ LAST 7 DAYS ...
Jane Austin · 2 days 16 hours ago
· · Chrome 51.0 on Windows

Windows 10, Google Chrome: Unable to view any member submitted documents, be they photos or text files. Inability to open is a new issue since I took the Win 10 upgrade. What. Is. The. Problem?

Pat Wallace · 22 July 2016 - 17:23
· · Chrome 46.0 on Windows

Continually get an updated subscription offer whenever I click on a link using my FTM tree, and am unable to delete the page. This has been a problem for several days now. Please correct this problem, or at least advise that you are attempting to fix it.

Nancy Harman Anderson Green · 20 July 2016 - 23:52
· · Safari 9.1.1 on Mac

Can't get tool bar to do anything! Have to back door entry to my "people", but then can't merge hints etc. What's up?

▼ LAST 30 DAYS ...
Joanne Kearney · 19 July 2016 - 00:17
· · Chrome 51.0 on Mac

I can not get to any of my trees; also clicking on search does not work either...

Pashen Temia Currington Bennett · 19 July 2016 - 00:06
· · Chrome 51.0 on Windows

my tree disappeared ,cant access any trees

Sheila Black Boyd · 19 July 2016 - 00:06
· · Chrome 51.0 on Windows

Having constant problems doing anything on my tree off and on for weeks now. Also format changes when printing out pages.

Natalie Marie Bruce · 19 July 2016 - 00:04
· · Chrome 51.0 on Mac

Entire tree was deleted :( I'm on the free trial version, so I'm not sure if that has anything to do with it, but there's no info to be found. I logged in using a different browser and it showed up for a few minutes, but then I tried to access a family member's info and it said it wasn't availble.

Cindi Scott · 18 July 2016 - 23:52
· · Chrome 51.0 on Windows

something is wrong with the site

Gale Spates Stevenson · 18 July 2016 - 23:47
· · Firefox 47.0 on Windows

I have re started and keep getting "page not available. Tried on 2 different browsers

Maggie Spiry Jones · 17 July 2016 - 20:29
· · Chrome 51.0 on Windows

Ancestry comes up with "This site can’t be reached
localhost refused to connect.
Search Google for localhost sse"

Sue Bramall · 17 July 2016 - 06:08
· · Safari 9.0 on iPad

Page loading is very slow, and not able to save things. Initially on MS Surface, now on IPad.

Cyndi Lynch · 17 July 2016 - 04:29
· · Internet Explorer 11.0 on Windows

I am having problems navigating Ancestry.com. I can log in with no problem, go to my tree with no problem, but when I select someone to open them or click on the leaf, it either swirls or opens to jargon, or gives me "unable to open page" message. What is going on with it?

Kona Head · 15 July 2016 - 16:25
· · Safari 9.1.1 on Mac

Ancestry is dead in the water. I have been trying to use it for 2 days now on Safari, not responsive, there was a notification last night that it was down for maintenance, but it was supposed to be done by 1 am, esdt. Still down

Ewen Riddell · 14 July 2016 - 19:00
· · Chrome 51.0 on Windows

Nay update from ancestry.com folks?

Mary Blood · 14 July 2016 - 05:01
· · Chrome 51.0 on Windows

Ancestry.com has been virtually unusable for about two days now. What IS the problem?

Eileen Adamo · 14 July 2016 - 01:22
· · Safari 9.1.1 on Mac

The site may be up as you report but it is not fully functional.
Any competitors to ancestry.com we can go to?

Cindi Scott · 11 July 2016 - 20:29
· · Chrome 51.0 on Windows

well it ain't working just getting errors

Katy Lawson Brown · 10 July 2016 - 19:52
· · Firefox 45.0 on Windows

I can't access any of the photos or documents in my galleries. The problem started yesterday about noon and continues after re-booting, clearing cache, etc.

David J Fleming · 10 July 2016 - 04:25
· · Chrome 51.0 on Windows

Ancestry.com is much slower than normal for me tonight

Steve Langston · 9 July 2016 - 00:51
· · Chrome 51.0 on Windows

Down.

Barbara Massey Perdue · 8 July 2016 - 21:14
· · Safari 9.0 on iPad

Ancestry.com is not responding. Message says to reload or comeback later....will not reload so only option is to come back later! Disappointing as I just paid my new yearly fees.

John Dow · 8 July 2016 - 21:09
· · Firefox 47.0 on Windows

I can get on to site, but it gets stuck when I try to click onto an ancestor, like its non stop buffering and won't open anything. Yesterday was slow a lot, but now its useless.

Allison L. Klein · 6 July 2016 - 21:10
· · Chrome 51.0 on Windows

I cannot upload photos. I cannot save anything to my tree. The HINTS are always down. Are you overloaded?

Gloria O'Dell · 3 July 2016 - 00:26
· · Firefox 47.0 on Windows

I paid for Ancestry World and I cannot get into it. Is Ancestry now just a scam to get money out of people?

Nancy Hicks Bathe · 2 July 2016 - 01:45
· · Safari 9.1.1 on Mac

haven't been able to access the site at all since 3 am July 1st. and I'm a member now.

Lori Gagnon Anthony · 30 June 2016 - 17:59
· · Chrome 51.0 on Windows

Beverley Brown that is all I'm able to do also for 3 days now.

Lori Gagnon Anthony · 30 June 2016 - 17:58
· · Chrome 51.0 on Windows

Still unable to log in and this is day 3 of no access....what is going on??? I'm paying for nothing!!!!

Vicki Kessel · 30 June 2016 - 13:30
· · Chrome 51.0 on Windows

I am so tired of ancestry logging me out! SOOOOO MAD!

Susan Wells · 28 June 2016 - 23:54
· · Chrome 51.0 on Windows

I am having issues today, last week and a month ago...there seems to ALWAYS be an issue with this webpage. Nothing can be edited, or added. I have tried turning off my security, taking my computer to the shop, empyting this deleting that and NOTHING. Ugh. Tried to call them today and there is a 20 minute or longer wait. Tried to go to their 'Help' page and it won't let me log in..says my password and user id is invalid (is there a different one to use other than the one I access my account with?) I about about 'this far' from deleting my account and looking for someone different....this marriage is just about over....grrrrrrrr!!!!!!

Christina Van Norman · 28 June 2016 - 13:26
· · Chrome 51.0 on Windows

can't edit pages

Bruce Johnson · 27 June 2016 - 23:54
· · Chrome 51.0 on Windows

Extremely slow the past week.

▼ LAST 6 MONTHS ...
Susan Reece True · 27 June 2016 - 20:46
· · Chrome 51.0 on Chrome OS

Can't open any pages........

Nathan Palmer · 27 June 2016 - 18:41
· · Internet Explorer 11.0 on Windows

adding or editing the tree stopped working

Pat Berry Deneen · 27 June 2016 - 18:40
· · Chrome 51.0 on Windows

Running slow, then slower, then even more slower.
Now totally timed out.
Referesh doesn't work, etc. etc.

Diane Borcyckowski · 27 June 2016 - 18:32
· · Chrome 46.0 on Windows

I can't access any of my people on my tree

Cindi Scott · 27 June 2016 - 18:32
· · Chrome 51.0 on Windows

nothing is loading

Pauline Benner Cooper · 26 June 2016 - 02:21
· · Chrome 51.0 on Windows

Running as slow as molasses in the winter. Grrr . . . surely they know? or do they?

Margo French · 25 June 2016 - 20:48
· · Safari 9.1.1 on Mac

I cannot open any documents or records using the interactive service. This is happening more and more. ANCESTRY...get it going or you will start to lose customers!

Georgia Camp Coffey · 25 June 2016 - 17:57
· · Chrome 51.0 on Windows

Trying to search and edit. It is taking forever to save. Also, just tried to review a source on the facts page and got the error that this is not available, try later. What is up?

Owen Harris · 25 June 2016 - 13:00
· · Opera Next 38.0.2220.31 on Windows

Paid for DNA kit and can't activate it. Nor can I access my records or search. Has behaved until today

Teresa Moore Essex · 23 June 2016 - 17:24
· · Chrome 51.0 on Windows

I have been having issues also with viewing the profiles or anythings else on my trees for several days now. I have called Customer Solutions Associates fours times and follow their steps but still nothing a blank page. I also get the "unexpectedly dropped the connection" message. I am paying for nothing right now.

Mary Lynn Sedivec · 22 June 2016 - 20:28
· · Chrome 51.0 on Windows

Frustrating poor performance and errors

Mary Lynn Sedivec · 22 June 2016 - 20:28
· · Chrome 51.0 on Windows

I have been having performance problems for 3 days, and now I cannot view any of the images, getting an error "interactive.ancestry.com refused to connect". I have used three different PCs, two different browsers, re-booted. Ancestry you have a major problem and should be broadcasting the error!

Carol Voss · 22 June 2016 - 20:27
· · Internet Explorer 11.0 on Windows

Just found two records on Ancestry -- I can see them -- but I can't get into them. Frustrating!

Susan Pence · 22 June 2016 - 20:14
· · Chrome 51.0 on Windows

interactive viewer is not working - it goes to a broken link and tells me to go to google with a long number

Richard L Drolet · 22 June 2016 - 20:14
· · Firefox 47.0 on Windows

site still down - interactive.ancestry.com refused to connect.

Richard L Drolet · 22 June 2016 - 19:59
· · Firefox 47.0 on Windows

can not access records after search

Karen H Russell · 22 June 2016 - 14:58
· · Safari 9.1.1 on Mac

For two days, I am unable to save or view hints. I keep getting message that Safari can't find server. I've done everything as instructed and still I can't access pages. It's getting very frustrating and annoying that Ancestry.com always seem to have problems with their hardware/software. Hire a good IT person and stop these continual complaints and ongoing problems/gitches. It's getting so old...

Gale Spates Stevenson · 21 June 2016 - 19:40
· · Chrome 51.0 on Windows

Hints still down, when do the refunds kick in??

Anne Marie · 21 June 2016 - 01:12
· · Firefox 47.0 on Windows

Ancestry - get it together!

Anne Marie · 21 June 2016 - 01:12
· · Firefox 47.0 on Windows

Hints are not accessible - are you kidding me? what's the point?

Becky L Smith · 20 June 2016 - 18:20
· · Chrome 51.0 on Android

Can't access hints right now on both website and app.

Margo French · 19 June 2016 - 20:43
· · Safari 9.1.1 on Mac

Ancestry.com is not allowing access to documents...interactive information. This is happening more and more frequently. I am not happy.

Charles Gustafson · 19 June 2016 - 20:34
· · Chrome 46.0 on Windows

Why can't I get to any Census records, other than index?

John Schindler · 19 June 2016 - 01:28
· · Chrome 51.0 on Windows

Altho you say it works from your server, pings failed for me from both time warner and AT&T.

Lindey Fee Amer · 18 June 2016 - 17:08
· · Safari 9.1.1 on Mac

Tried to buy ancestry DNA. Can't get a log in, can't set up an account, can't open technical support, can't get a single link to open???

Lisa Aruna · 18 June 2016 - 04:28
· · Chrome 51.0 on Windows

not working several attempts for me...over a period of 3 weeks

Colete Morlock · 17 June 2016 - 03:28
· · Chrome 51.0 on Windows

I can get into Ancestry and look at my tree but cannot attach any records.

Margo French · 17 June 2016 - 02:57
· · Safari 9.1.1 on Mac

I cannot open interactive ancestry documents...this has been for several hours. I have a MacBook

Edward Garcia · 17 June 2016 - 02:54
· · Firefox 47.0 on Windows

Can't open documents/records. Get an Unable to Connect message from Firefox.

Linda Gellert · 17 June 2016 - 02:53
· · Safari 9.0 on iPad

Endless loading....can't access attached records to my tree.

Patrick O'Neill · 17 June 2016 - 02:53
· · Safari 9.0 on Mac

The interactive viewer simple is not working

Joyce Register · 17 June 2016 - 02:40
· · Safari 9.1.1 on Mac

This morning I was using the ancestry.com site without any problems, but for the last 2 - 3 hours the interactive viewer simple is not working. Thought it might be my computer so checked that out and still not able to get the interactive viewer to work on ancestry. This went down right in the middle of my adding documents to people so it literally quit working right as I added the document to one family member and went to add it to the next one. It's always something wrong on ancestry!

Courtney Hemperly · 17 June 2016 - 02:33
· · Chrome 46.0 on Windows

Can't access records for some reason they are just endlessly "loading". So frustrating!!

Deb K Hammel OConnor · 17 June 2016 - 02:30
· · Opera Next 38.0.2220.31 on Windows

I'm unable to bring up the Indiana death certificates. This is really a bummer, as i had time to work on my genealogy, but not able to access what i was looking for.

Jodie Reynolds · 17 June 2016 - 02:25
· · Chrome 51.0 on Windows

No Documents will load for viewing, but I can still add them to tree etc

Gary Schepp · 17 June 2016 - 02:22
· · Firefox 47.0 on Windows

Can't view documents.

Lynn Jackman · 17 June 2016 - 02:05
· · Chrome 51.0 on Windows

Can't view documents

Graham Smith · 17 June 2016 - 01:59
· · Firefox 47.0 on Windows

Cannot load or view any documents files or records.

Kristi Elflein Westfall · 17 June 2016 - 01:59
· · Chrome 51.0 on Windows

same problem - can navigate and search but can't open any documents.

Betsy Galbreath · 17 June 2016 - 01:53
· · Chrome 51.0 on Mac

Can't load any documents.

Julie Kilpatrick · 17 June 2016 - 01:52
· · Firefox 47.0 on Windows

Not opening documents

Patty Smith · 17 June 2016 - 01:44
· · Safari 9.1.1 on Mac

Extremely slow downloading documents/images

E Ann Thompson · 17 June 2016 - 01:35
· · Chrome 51.0 on Windows

Cannot open documents.

Andre-Julie Turbide · 17 June 2016 - 01:25
· · Safari 9.1.1 on Mac

Same problem ... can't open documents, won't load.

Dee DeBrito · 17 June 2016 - 01:21
· · Firefox 47.0 on Windows

Can't open any documents

Phil Rodger · 17 June 2016 - 01:18
· · Chrome 46.0 on Windows

Can't open any documents, get the donut of death and then comes up saying can't find page. However can navigate around Ancestry doing searches.

Katy Clare · 17 June 2016 - 01:00
· · Safari 9.1.1 on Mac

Can't look at primary docs. - just won't load; haven't noticed anything else yet.

N.S. Bogusky · 15 June 2016 - 20:30
· · Chrome 51.0 on Windows

Can not get to the hints page. Comes up page is unavailable.

Helen Karl · 13 June 2016 - 19:59
· · Chrome 51.0 on Windows

Problems, problems, problems. Feature unavailable, won't let me add documents to my tree.

John Dow · 13 June 2016 - 19:53
· · Firefox 47.0 on Windows

I'm unable to access gallery feature on Ancestry, message reads unavailable at this time, try reloading page, reload, still won't open. Just me?

Barbara Yonkey · 12 June 2016 - 10:25
· · Chrome 46.0 on Windows

I can only access one of my trees

Carol Veio · 10 June 2016 - 19:55
· · Internet Explorer 11.0 on Windows

I think Windows 10 is the culprit. Ancestry has not worked properly for me since they brought this new website in around September of last year. That's about the time I went to Win-10. Ancestry added new features that are a nuisance, e.g, when you add information, a banner comes up and tells you that you just added something. What! do they think my memory is that bad?@##! It drives me nuts and interrups my research timing, if you will. Growwwl

Daylelynn Teaford Davis · 9 June 2016 - 07:20
· · Safari 9.1.1 on Mac

Keep getting... "Sync Error" ... The last sync failed. An error occurred while "Analyzing Online Changes". Please wait a few minutes, and then try again. ...frustrated.

Vicki Nelson · 2 June 2016 - 21:20
· · Chrome 46.0 on Windows

fb down..... I wish they would let us know what is going on and how long it will be before it comes back up

Arlene Seegers Johnson · 2 June 2016 - 21:20
· · Internet Explorer 11.0 on Windows

Turned on FTM around 3:45 pm. All data on FTM is missing. Have checked suggested places to "find" files. No luck. The web page loads. Have been on hold for 20 minutes. Getting very tired of their advertising. Basically I am NOT interested in assorted fancy connectivity.

Barry Fleig · 2 June 2016 - 16:54
· · Chrome 46.0 on Windows

ancestry down hard it seems

Christina Derr · 2 June 2016 - 16:53
· · Chrome 50.0 on Windows

And it's down. Again. This is annoying. This probably the 12th time this month that it's gone down for me. What exactly am I paying for?

Chris Weber Huber · 2 June 2016 - 16:51
· · Safari 600.1.4 on iPad

Yikes, again it's down

Michelle Coates Leclair · 1 June 2016 - 13:43
· · Safari 9.0 on iPad

They do seem to be adding a lot of new databases, and updating existing ones.

Michelle Coates Leclair · 1 June 2016 - 13:41
· · Safari 9.0 on iPad

Also Ancestry is really not compatible with mobile divces anymore. It used to work great with my iPad now it's a nightmare. Thought it was just my iPad, however I now have a new one and it's just as terrible!

Michelle Coates Leclair · 1 June 2016 - 13:37
· · Safari 9.0 on iPad

Been having difficulties since Sunday! Error messages, inability to load, unable to download photos, difficulty in moving throughout the site!

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