Ancestry.com website not working? Is it down right now?

Ancestry.com Server Status Check
ancestry.com screenshot
AncestryWebsite Name:
www.ancestry.comURL Checked:
Response Time:
Last Down:
Checking Ancestry
Please wait while we check the server...
Ancestry Website Status History
Ancestry.com server report and response time

The above graph displays service status activity for Ancestry.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06.Feb.2016
12:1957.83 ms. 
06.Feb.2016
14:3857.81 ms.
06.Feb.2016
16:3957.9 ms. 
06.Feb.2016
19:1357.82 ms.
06.Feb.2016
21:1459.14 ms. 
06.Feb.2016
23:1957.73 ms.
07.Feb.2016
01:3257.8 ms. 
07.Feb.2016
03:4257.82 ms.
07.Feb.2016
06:3857.83 ms. 
07.Feb.2016
08:4157.69 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:27

We have tried pinging Ancestry website using our server and the website returned the above results. If ancestry.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Ancestry.com?
▼ LAST 24 HOURS ...
Linda Cook Dehn · 22 hours 52 mins ago
· · Chrome 46.0 on Mac

Login doesn't work. Password retrieval doesn't work. Menu bar doesn't work. Lights are on but nobody's home. :-(

▼ LAST 7 DAYS ...
Barbara Gauthier · 2 days 15 hours ago
· · Safari 9.0 on iPad

My mailbox was flooded with "ghost messages" without content which the sender denied sending. Member complaints of the Sam relative multiplying in their tree. I noticed the same problem. Got on ghost message today and deleted without opening.

Deanna Saxon · 3 days 18 hours ago
· · Chrome 48.0 on Windows

your site will not allow me to seacrh- i have an account but when i try to click on search or anything it is not working- have tried full refresh - this has been going on for days

Linda Julius · 4 days 14 hours ago
· · Internet Explorer 11.0 on Windows

Logged on to ancestry and can access home page. When trying to search Birth, Marriage and Death records, the tab just flickers, jumping between BMD records f... and search.ancestry .....
It just will not connect. Anyone have any ideas ???

Lucinda Clifford Bishop · 1 February 2016 - 09:33
· · Chrome 48.0 on Windows

Can't access hints at all, just times out...don't like the new hints page...i can't go through them alphabetically

Susan C. Griffin · 31 January 2016 - 20:08
· · Chrome 48.0 on Windows

This "UPGRADE" is really bringing Ancestry DOWN! Pages still not loading.....

▼ LAST 30 DAYS ...
Rebecca Stockman · 30 January 2016 - 01:18
· · Chrome 48.0 on Windows

Going up and down. It keeps telling me that hints are not available and they are working on it but when I check the service alerts page it says everything is working?

Joan Wraxall · 29 January 2016 - 17:54
· · Safari 9.0 on iPhone

Ancestry crashing on iPhone when I try to add a person.

Stephanie Boenau · 28 January 2016 - 23:47
· · Firefox 44.0 on Mac

it's only returning "Pictures" and Atlases for all names, including Smith! What happened to the rest of the records? It's happening on both Firefox and Chrome, cleared caches etc. What's going on?

Cindi Scott · 27 January 2016 - 15:13
· · Chrome 47.0 on Windows

well it is not loading

Ken Adams · 25 January 2016 - 17:04
· · Safari 6.2.8 on Mac

Problems logging on to Ancestry once again. If I do get on constantly getting kicked off and having to log on again only to go through same thing in just a few minutes. This is only my third year with Ancestry but service has gone downhill over the past year. I have no trouble with any other site. What gives?

Judith Margarete · 24 January 2016 - 16:51
· · Chrome 48.0 on Windows

Tree never loads, Chrome is slow and never loads the page. Firefox is also not loading tree. IE is having an issue with tree also. All cache is cleared and also, Firefox was just freshly loaded for the first time.

Barbara Lashley · 23 January 2016 - 20:07
· · Internet Explorer 11.0 on Windows

Ancestry is down - very frustrating. If it is not up and running soon, hopefully they will give a discount when we renew.

L Woford Williams · 19 January 2016 - 21:15
· · Chrome 47.0 on Windows

Chrome cannot access Ancestry.com even using 216.17.107.202

Chuck Taylor · 17 January 2016 - 18:09
· · Safari 9.0.2 on Mac

site is down.. cannot load tree.

Mary Ujimoto · 16 January 2016 - 18:15
· · Chrome 47.0 on Windows

cannot get past opening page on Ancestry

Sandi Lewis · 15 January 2016 - 16:11
· · Chrome 46.0 on Windows

Keeps freezing.

Charlene Shirey Nelson · 14 January 2016 - 01:27
· · Chrome 47.0 on Windows

Cannot search anything...just spinning it's wheels.

April Carlton · 13 January 2016 - 16:21
· · Firefox 43.0 on Windows

Connection at Ancestry keeps going down, specifically when I want to look at my gallery or add documents to my tree.

Sandy Mata Pohlmeyer · 13 January 2016 - 16:14
· · Internet Explorer 11.0 on Windows

Ancestry connection keeps going down.

Connie Wohlers Lawson · 8 January 2016 - 21:38
· · Chrome 47.0 on Mac

Just wondering what is wrong with the website. I can't edit any information without getting this message. I cleared my cache, turned off my mac, but still receive: "Quick Edit
Sorry, this feature is unavailable at this time. Please try again later."

Pam Givens Carroll · 8 January 2016 - 21:19
· · Firefox 43.0 on Windows

I am having problems adding individuals and using Quick Edit. It appears all other features are available. I attempted to refresh and cleared caches. Whatc else can I do?

▼ LAST 6 MONTHS ...
Erica Chappuis · 28 December 2015 - 02:48
· · Safari 9.0.2 on Mac

Haven't been able to get to my trees for two days. Priot to that it worked fine. They are evidently having issues with their new designs. I preferred the old Ancestry even before they made it permanent - clearer and easier to read than new - and obviousy less buggy.

Lee Foster · 27 December 2015 - 22:05
· · Internet Explorer 11.0 on Windows

It's down again...selling more bandwidth than they have to sell...that is called theft! Christian values?

Terry Strick · 23 December 2015 - 01:23
· · Safari 8.0 on iPad

I usually access Ancestry through Safari on my iPad. Everything ran smoothly, never had any trouble. With their new format I am constantly being informed an error has occurred & the pages will not load. I wish they had left well enough alone. Now what? Can't abide the new format anyway. As an aside, I'm still frustrated over the upcoming lack of support for FTM 2014. After 12 years a member of Ancestry, I think they've made a bad business decision here, & will lose membership over it.

Mary Pocock Bookter · 23 December 2015 - 00:18
· · Internet Explorer 11.0 on Windows

Gallery not working correctly!!! When any photo or stored document in the gallery is opened, it shows a solid green screen, no image, and there is no way to edit the photo/image or do anything, including viewing the image...just showing the green screen...this has been going on for 24 hrs. now...seems like q really long time to not be fixed yet, even thought there is always a "glitch/non-function" problem going on during any time period that I'm on the site...usually the problem only lasts for a brief period of time, but, as in this case, it's lasting way too long! Am I the only one with this issue???

Mary Matthies Rock · 20 December 2015 - 14:33
· · Silk 46.3.1 on Kindle Fire

Never had problems before upgrade! Horrible! I log in and they ask me to pay again! I am paid up for the world assess!!!!

Jake Ball · 14 December 2015 - 18:49
· · on

Poor service, very poor website since the revamp. I do NOT like the "UP grade". Its lousy and dosn't respond half the time.

Miranda Lee · 11 December 2015 - 14:41
· · Internet Explorer 11.0 on Windows

blank screen????? why am I paying for a service that is always failing. I do believe they need to be made to discount our accts when this has been a continuous problem for the last 5 yrs. I have had service with Ancestry for over 10 yrs and never had the problems I do now. what is wrong???

Lori Schwartz · 3 December 2015 - 16:13
· · Chrome 47.0 on Mac

I haven't been able to access anything for 3 days. I get the home page and that is it. No links work, I can't access any trees. HELP!

Joy Unger Henning · 1 December 2015 - 02:03
· · Firefox 42.0 on Windows

Blank page when trying to access ancestry. This happens to me with some frequency. I was logged in and searching for census records...got blank page, and now I can't pull up anything on Ancestry.

Susan Twomey · 27 November 2015 - 22:42
· · Firefox 42.0 on Mac

ancestry won't let me sign-in today...keeps repeating the same page asking me to sign in...wondering what's going on...

Luís Silva · 21 November 2015 - 23:37
· · Firefox 42.0 on Linux

Tried to log in, but the server stalls the connection until a timeout is given. Don't know what is going on, but for sure this web site is having some seriously issues.

Winnie Bear · 18 November 2015 - 02:17
· · Chrome 46.0 on Windows

When I got up this morning the search function for all collection would only return results for "pictures/memories" category and "reference material" type categories. I spent all day trying to overcome the problem. Still and issue 12 hours later. I can search individual cateogries like trees, but not get comprehensive search of all categories. Cleared cache, etc. Did not help. What can I do on my end to fix this?

Rob Dunn · 17 November 2015 - 14:27
· · Safari 9.0 on iPad

Also not allowing previews of record images before they are added. My ou have to add them then check if they are correct.

Rob Dunn · 17 November 2015 - 14:25
· · Safari 9.0 on iPad

Merge with duplicate not worked for days. Not picking up spouses when they should be added automatically from a marriage record.

Mike Monikowski · 16 November 2015 - 22:29
· · Chrome 46.0 on Windows

Same for me - can't view the hints; just acts like it's loading the page but they never come up. So annoying when you pay for the membership and it often seems like it's malfunctioning.

Bobbi Marshall Sundeen · 13 November 2015 - 17:23
· · Firefox 42.0 on Windows

Ancestry.com is acting very strange. The title lines are flashing and it is non-responsive to trying to pull up names or see the list of names in a tree.

Carolyn Whittenburg · 13 November 2015 - 02:22
· · Chrome 46.0 on Windows

The Search function on ancestry.com is not working at all! Also, all of my ancestry.com trees have been re-linked incorrectly to the wrong Family Tree Maker trees on my computer! Cannot sync to the right files. HELP!!!

Marilyn Johnson · 9 November 2015 - 11:05
· · Firefox 42.0 on Windows

It's 3:00AM PST -- The URL appears, the Top ofmy SearhWindow shows I'm in right place, but the ENTIRE page is BLANK.

Dana M. Craig · 7 November 2015 - 22:51
· · Internet Explorer 11.0 on Windows

Lately public member tree pages do not display correctly. Happened again today. Very frustrating. I thought maybe it was FTM but same issue when logged onto site directly with two different browsers. The FTM program is so unstable unstable it drives me up a wall.

Linda Marley Smith · 5 November 2015 - 19:47
· · Chrome 46.0 on Windows

Why would Ancestry.com be down just for me? It appears that I've lost all the work I did this afternoon, and everytime I attempt to go back to the tree on which I was working, it takes me back to the beginning.

Ken Schroeder · 24 October 2015 - 05:14
· · Internet Explorer 11.0 on Windows

Having issues with Ancestry.com and Family Tree Maker 2014 software with slow response and/or frequent need to refresh page during searching site

Carola Gaming-Meyer · 23 October 2015 - 11:43
· · Chrome 46.0 on Windows

I couldn't get the page at al when going to ancestry.com but it did work when I went to home.ancestry.com . I hope this can help people. :-)

Pam Ramsey Weeks · 23 October 2015 - 02:58
· · Chrome 45.0 on Windows

The "Search" features are NOT working - it looks like its in a sort of loop. Sometimes it will flash a glimpse of something, but any proper formatting is not apparent. It disappears immediately anyway, so I still have nothing. I'm a l-o-n-g time user, and I've never seen this before. Please fix!!!

Gary Sullivan · 22 October 2015 - 11:28
· · Safari 9.0 on Mac

Worthless! Member for 20 years -soon to be ex!!! New search is ridiculous. Ask for exact match and get 200,000 results!!

Holly Childs · 20 October 2015 - 23:30
· · Firefox 41.0 on Mac

Site is up but cannot save people from one tree to another, and cannot start a new tree. Problem was intermittent last night and is now constant.

Linda Artis · 18 October 2015 - 12:24
· · Safari 9.0 on iPad

Site is up but cannot access/download documents/photos. Get stuck in perpetual reload loop. This has been going on since yesterday evening.

Cara Henderson Lawrence · 17 October 2015 - 23:38
· · Chrome 45.0 on Windows

I'm glad to see it's not just me. I nearly had a heart attack when my enormous family tree dissappeared!

Anne Griffiths · 17 October 2015 - 23:35
· · Safari 9.0 on Mac

my family tree appears to have disappeared - and all the hints . Can only load the page asking me to start a family tree.

Cara Henderson Lawrence · 17 October 2015 - 23:32
· · Chrome 45.0 on Windows

It appears all of my trees have dissappeared. While I am remaining hopeful that is not the case, it's stressful during the wait for them to come back. Anyone else?

Melody Clark McArdle · 17 October 2015 - 23:26
· · Chrome 46.0 on Windows

The site is now showing that I have NO trees. I have a couple and 1 with over 10,000 people on it.
The hints have been screwy for awhile but this is not making me happy.

Dee Dee Smith · 17 October 2015 - 23:26
· · Chrome 45.0 on Mac

how long is maintenance going to take? Says widget is temporarily unavailabl, and I can't get into my family trees

Randy Tirado · 17 October 2015 - 23:17
· · Internet Explorer 11.0 on Windows

I am having a problem getting to my family trees, We are currently undergoing maintenance, so this widget is temporarily unavailable. It should be functioning shortly.

Is Ancestry screwed up today? · 8 October 2015 - 16:53
· · Chrome 45.0 on Windows

I'm also having trouble again today with ancestry. Two days in a row with the same problems. You cannot access individual profiles within online trees.

I don't care what this says...it isn't working!

Beth Wimer McLain · 8 October 2015 - 01:48
· · Firefox 41.0 on Mac

Can log onto Ancestry, but when I try to access my tree, it says the tree is unavailable because it's being updated by Family Tree Maker. Has been saying this for several hours.

Larry Dennis · 7 October 2015 - 22:40
· · Safari 9.0 on iPad

I now have my search capability back on FTM, and the search works, but fails when I try to look at a census page.

Larry Dennis · 7 October 2015 - 22:34
· · Safari 9.0 on iPad

I can log on and do a search on my pc and my iPad. I get results but then if I try to look at the census copy is just sits there. My problem today started about an hour ago when I was browsing census pages on my FTM on my laptop and it started giving the "oops .." error which gradually became more frequent. Finally, when I exited that search I lost all capability to search on my FTM installation on both of my computers. Very strange symptoms!

Tonya Brown · 7 October 2015 - 22:24
· · Firefox 40.0 on Windows

Ancestry.com is down now and has been for a while. BTW I do not like the new ancestry like the old so much better.

Sue Carlyon · 7 October 2015 - 22:06
· · Safari 9.0 on iPad

I thought my iPad was not working - or that our internet was playing up ... For the past month. Now I realise that it is Ancestry all along. The site is fantastic but I just wish it would stop crashing. Now it says it is working and if I have a problem, it's probably just me ... Well guess what??? I have a problem, it's not working!

Constance Richards Dickey · 7 October 2015 - 21:54
· · Chrome 45.0 on Windows

It opens up until I click on "Search" and then page comes up and it says "oops" error showing page and it's gone. I even reloaded my Chrome.

Cj Snyder · 7 October 2015 - 21:50
· · Chrome 45.0 on Windows

Logged in, only basic tree info displayed no uploaded tree images displaying, click on any tree item and get error page not available. not working on any of the four up to date browsers installed. Firefox, IE, EDGE, Chrome. Also not workin on my android tabled ancestry app.

Elsie Lively · 7 October 2015 - 21:44
· · Chrome 45.0 on Windows

I was logged in and working, but it was quirky and I had to make severaly tries to save one thing. Someone in the comments said it was the change over. I hope this is not when we are forced to use that awful 'New Improved' version. The look of it cartoonish, I don't like it at all, the colors give me headache!

Lee Foster · 7 October 2015 - 21:29
· · Safari 9.0 on Mac

ancestry.com is down again. They need to stop tinkering around with the layout and do more about access problems. The new layout sucks rocks.

Ellen Stine Miller · 7 October 2015 - 21:29
· · Firefox 41.0 on Mac

Tonight is the changeover? Aargh! I was able to get through a couple of times 10 minutes ago, but now definitely down. Don't know what good this site does if it says it is up?

Tricia Scanlon · 7 October 2015 - 21:26
· · Internet Explorer 11.0 on Windows

Ancestry needs to concentrate on fixing their service, speed, and search flexibility versus bells and whistles. Like the function of the ancestry - hate the lack of dependency

Jim Flack · 7 October 2015 - 21:26
· · Firefox 41.0 on Windows

Ancestry is down as 'it seems' it is doing an ENFORCED change of its visual 'Family Tree layout' for everyone tonight.

Reid Cooper · 7 October 2015 - 21:18
· · Internet Explorer 11.0 on Windows

I wish Ancestry.com would direct their considerable assets toward improving the stability and accessibility of their website rather than continuing to make changes to layouts and adding unnecessary and non-utilitarian tweaks to how these changes will look in a TV and advertising marketing campaign!
Most of the serious researchers I have spoken with hate this "new look" and feel as I do that they need to improve the funtion of the site rather than adding the "whistles and bells" that mean nothing to serious family historians! And apparently those new features might have something to do with all of the dlown time we all continue to suffer through!

Kimberly Roll · 7 October 2015 - 21:16
· · Chrome 45.0 on Mac

Was just on the phone with them and after having them try to find my account 10 minutes later, they confirmed the site was down (which was the ORIGINAL reason I told them I was calling). Glad I don't have a paid account or I'd be asking for account credit or cancellation with all these recorded downtimes.

Jo A Sargent · 7 October 2015 - 21:05
· · Internet Explorer 11.0 on Windows

Ancestry is down right now per a post from Ancestry: thank you for reaching out. We are aware of some site issues at the moment and we are working on getting these resolved as quickly as possible. We apologize for the inconvenience.

Vicki McKinnon · 29 September 2015 - 15:21
· · Chrome 45.0 on Windows

Comcast working fine in Olympia, WA but this morning 9/29 I can get in but when searching anything that comes up is frozen and I can't do anything with it.

Kelley Hauger Schrumpf · 28 September 2015 - 22:15
· · Chrome 45.0 on Windows

I have been having problems since yesterday evening. One minute it's fine and the next it doesn't load. All my other web sites that I have gone to have no problems, just Ancestry.

Cyndy Campbell · 28 September 2015 - 21:47
· · Internet Explorer 11.0 on Windows

website is down for me. searching wills and probate the names show up but can't get the document to load.

Rhonda Frasier · 27 September 2015 - 23:22
· · Chrome 45.0 on Windows

I can save a record, but connot edit anything or add new person. I tried Chrome, IE, Firefox. Same result everytime. Cleaned and rebooted everything. Even tried another operating system. Nothing has worked. Ancestry said they are working on it.

Phil Tomlinson · 27 September 2015 - 01:47
· · Chrome 45.0 on Windows

Dead in the water. Found a large amount of information to add todday but the system will not allow. Frustrating.

Coco Kotila · 27 September 2015 - 00:56
· · Safari 8.0 on iPad

Same here, can't edit a profile, can't add a fact, can't add or change a relative, can't add info to dates in a profile. Very buggy today.

Phillip Neal · 25 September 2015 - 13:32
· · Chrome 45.0 on Windows

Able to enter but when a tree is displayed the small hand is non-responsive. I can use the touch screen aspect but not a long-term soultion.

Gayla Schock · 13 September 2015 - 14:05
· · Safari 8.0 on iPad

Since last night it has not been working correctly, constantly reloading. Doesn't matter if I use the app or login through the website. Also when I go to add a relative a box pops up telling me it is unavailable and I that they are working on...

Fred Lauver · 13 September 2015 - 01:47
· · Firefox 40.0 on Windows

It's bad Web site management. but it appears you need to log in with home.ancestry.com, NOT www.ancestry.com. I get the same problem logging in with the latter, the previous home page.

Linda McGuire · 30 August 2015 - 15:44
· · Internet Explorer 11.0 on Windows

I am unable to log on and want to be removed from my enrolment in ancestry. The let you sign up but that is all. It is a way of taking your money and not doing anything for you.

Jenni Zagelow · 28 August 2015 - 06:19
· · Chrome 44.0 on Windows

I am trying to log in to cancel my subscription so I wont get charged another month. I have been trying all week. :(

Janet Russell Skinner · 26 August 2015 - 00:20
· · Chrome 44.0 on Windows

I have been having problems accessing Ancestry.com for a week now... I had to repeatedly try over and over before I got "in"... Then, it would not allow me to get messages or update. NOW... I can't get into it at all!..

Joseph Cooper · 25 August 2015 - 11:19
· · Safari 600.1.4 on iPad

I have been trying to download hints for the last 2 days and the wheel just going round and round with nothing happening so please sort out

Carol Peckham Poulos · 21 August 2015 - 22:23
· · Firefox 40.0 on Windows

I have been trying to log for the past four hours. Like Shelly, I can only access the cached home page.

Shelley Newton Arnold · 21 August 2015 - 22:10
· · Chrome 44.0 on Windows

Extremely sluggish all day. Can't access anything but the cached home page. Went down 10 minutes ago in Texas.

Janet Kruger · 21 August 2015 - 20:57
· · Chrome 44.0 on Windows

They are having a glitch in the the log in side of the site and are working on it. its spiratic some may be able to sign in but not access parts. they are working on it as quick as they can they said

Deborah Poppe · 21 August 2015 - 18:01
· · Safari 8.0 on iPad

Have been subscribing to Ancestry for many years. It seems they've traded money & popularity for customer service. Constant freezes on the site & now I can't log on at all as it doesn't seem to recognize my sign-in info. The App I use on my iPad doesn't function any better. What is up!?!?!? Get your act together, Ancestry!!

Vince Madden · 21 August 2015 - 17:57
· · Firefox 40.0 on Windows

...clicked on Ancestry page just, it seems to back on, didn't even have to sign in...was already signed in!

Memie Hagar · 21 August 2015 - 17:53
· · Chrome 44.0 on Chrome OS

Yep, can't log in here. I questioned my sanity there for a minute, because I used a password/email combo that I have had for years on Ancestry...Glad to hear that others are in the boat with me.

Patrick Reall · 21 August 2015 - 17:49
· · Firefox 40.0 on Windows

I logged onto Ancestry.com and I was viewing census files. But then the search part of the system went down and I started getting a message saying there is a problem and that I should try back later. That has been coming and going all morning and now I can't get to any census files. The recent changes to the program have introduced several very frustrating problems.

Linda Kenworthy Reynolds · 21 August 2015 - 17:48
· · Chrome 44.0 on Windows

Yes, I'm also having issues logging in. At first I was able to log in, then when I clicked on the leaf to check on new hints, I was routed back to the sign in page. Then Name/Password not correct.

Robin Wicks · 21 August 2015 - 17:47
· · Chrome 44.0 on Windows

At least I am not alone in being block out of Ancestry----frustrating---they could notify us as to why!

Roxanne Koelpin · 21 August 2015 - 17:44
· · Internet Explorer 11.0 on Windows

can't log in either, I have used my user name and password for years and it says it's wrong. Something definitely isn't working. I tried to request a password reset and nothing happened.

Olivia D'Alessandro · 21 August 2015 - 17:42
· · Chrome 44.0 on Windows

Am not able to log on. Just keep getting the message that my username and password combination is not good.

John Bob · 21 August 2015 - 17:34
· · Internet Explorer 11.0 on Windows

Can't log on It says the name /password combination doesn't work even though I've been using it for many years!Been hours down now.

▼ MORE THAN 6 MONTHS AGO ...
Fleur McIlwraith · 31 May 2015 - 23:34
· · Chrome 43.0 on Mac

The page itself opens, but whenever I click on a button, nothing happens, no loading, just nothing. Every button is dead. Three days now I've been trying to get on! It's now June 1st and still nothing

Richard Stigall · 16 August 2014 - 11:14
United States · Leaseweb USA · Chrome 36.0 on Chrome OS

I am still having issues with accessing ancestry.com. It will allow me to view my information for a little bit, however after a few minutes the page wont let me click on any links unless i click on the link and open it in a new window. I am not totally sure what i should do to correct the problem.

Scott Duncan · 12 August 2014 - 09:49
United States · Verizon FiOS · Chrome 36.0 on Mac

Pinging a server and and end-users being able to access it are two different things. Today after being logged in and accessing records, I was booted out, but the servers still could be pinged. They have still (after years) not adequately addressed the systemic problems in their IT service.

Emilie Kaufman Epstein · 12 August 2014 - 09:25
United States · Verizon FiOS · Internet Explorer 9.0 on Windows

Not only can't I sign in, but I can't reach ancestry by phone. When I dial, a recording says that the call can't be completed and try again later. There is no way to email ancestry. now what?

Eric Seidel · 25 July 2014 - 14:07
United States · Verizon FiOS · Internet Explorer 11.0 on Windows

Just renewed my subscription - if I had just begun work on my family history, I would think twice about renewing. Every day there is a notice ...we are sorry ...blah, blah, blah . and there is some issue with the site. Maybe, the site has grown so much, quality has been compromised..

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