Ancestry.com website not working? Is it down right now?

Ancestry.com Server Status Check
ancestry.com screenshot
AncestryWebsite Name:
www.ancestry.comURL Checked:
Response Time:
Last Down:
Checking Ancestry
Please wait while we check the server...
Ancestry Website Status History
Ancestry.com server report and response time

The above graph displays service status activity for Ancestry.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
26.May.2016
00:0260.87 ms. 
26.May.2016
03:0761.72 ms.
26.May.2016
05:5361.27 ms. 
26.May.2016
08:5461.47 ms.
26.May.2016
11:1961.28 ms. 
26.May.2016
13:2461.44 ms.
26.May.2016
15:3061.34 ms. 
26.May.2016
17:3861.61 ms.
26.May.2016
19:3961.07 ms. 
26.May.2016
22:1861.29 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:20

We have tried pinging Ancestry website using our server and the website returned the above results. If ancestry.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Ancestry.com?
▼ LAST 12 HOURS ...
Janine Figliola · 2 hours 9 mins ago
· · Chrome 50.0 on Windows

Ancestry not allowing Hints links to work. Click on View Hint and nothing happens. Aaahhhh!!!!

Julia Barnes · 2 hours 14 mins ago
· · Firefox 46.0 on Windows

My links to sites on Ancestry are not working.

Samantha Clark · 2 hours 53 mins ago
· · Chrome 50.0 on Windows

I keep getting network connection error every time I try to load a hint or open a bio page

Eric D. Martin · 3 hours 2 mins ago
· · Chrome 50.0 on Windows

Site not loading pages, getting error messages when trying to load hints. No cusomter support or email links of course.

Danny J. Blubaugh · 3 hours 11 mins ago
· · Firefox 46.0 on Windows

Pages intermittently are unable to load, with error that server is unavailable.

▼ LAST 7 DAYS ...
Ken Walkling · 3 days 8 hours ago
· · Firefox 46.0 on Windows

Is anybody else out there aware that after the 1921 census comes on line in 5 years time, we are going to be left high and dry by our beloved Ancestry until the 1951? The 1931 was destroyed by fire in WW2, and no census was taken in 1941. There is a 1939 register that does give some rudimentary information such as address, dob (not place of birth) and household members at that address. This has been released by the National Archive in conjunction exclusively with Findmypast. As yet Ancestry show no signs of picking it up.

Brenda Bookter Pratt · 21 May 2016 - 19:08
· · Internet Explorer 11.0 on Windows

Having problems uploading pictures to gallery. The upload "times out"...cannot upload pictures due to "timed out" problem for over 12 hours, now.

Gail McCann Dede · 20 May 2016 - 13:57
· · Safari 9.1.1 on Mac

No response to any links on the home page. Cant even log in. WHAT??? and they charge this much for this service. Thinking of dropping and going to one of the free sites.

Ken Walkling · 20 May 2016 - 12:00
· · Firefox 46.0 on Windows

Not attaching records and sources AGAIN. Which oneof their benighted servers is down now?

Dianne Dwyer Maguire · 20 May 2016 - 11:07
· · Chrome 50.0 on Windows

So glad I found this site! I couldn't open any documents last night, thought it was my computer. Very frustrating!

Beth Carlson · 20 May 2016 - 05:09
· · Chrome 49.0 on Windows

My tree seems to have lost a lot of data Including notations made at the bottom of the person's page. Notations off census records, ect. This isn't what I am paying for. Lots of stuff says it is saved but when I go to the facts on the person's page, there is nothing or things missing.

Katherine Worrell Coons · 20 May 2016 - 00:39
· · Chrome 50.0 on Windows

woohoo!! loading images now

Marian Hammadi-groves · 20 May 2016 - 00:25
· · Chrome 50.0 on Windows

tut tut ancestry problems again .no images loading of records tonight.

Marian Hammadi-groves · 20 May 2016 - 00:19
· · Chrome 50.0 on Windows

no images viewable tonight - search is fine but that's it. FRUSTRATING. .no use phoning as the answer will be " it is your browser".
last week the quick hints were not available to me . phoned and was told by the woman who answered that that she could see them on my page on the top left i could see them too. But i was not refering to those. she did not know what i was talking about. i hung up.

"Oops, we've hit a snag. We were unable to retrieve the image. Please try again" pops up too often.

Ken Walkling · 20 May 2016 - 00:17
· · Firefox 46.0 on Windows

HEYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY!!!!

I've just seen the site re open

Diane N Bill · 20 May 2016 - 00:13
· · Chrome 50.0 on Windows

Having problems viewing census records, It has been happening for a couple hours now.

Ken Walkling · 20 May 2016 - 00:13
· · Firefox 46.0 on Windows

Hint leaves but no hints - yep same here. And perhaps 'down' is the new 'up'. Do I sound cynical?

Katherine Worrell Coons · 20 May 2016 - 00:09
· · Chrome 50.0 on Windows

I was able to view images uploaded by a user, but still can't view official records. I'm also having trouble with my tree showing 'hints leaves' when there aren't any new hints.

Bryce Johnson · 20 May 2016 - 00:05
· · Chrome 50.0 on Windows

Could the same folks that are reporting the server is up and running just check so see if they can download any records from
the various databases? Perhaps a new definition of 'up' is needed.

Daryl Breeden · 19 May 2016 - 23:50
· · Internet Explorer 11.0 on Windows

No downloading of images virtually stops you in your tracks. Boy does this service stink to high heaven. A few days ago it was "unable to sync due to high trafic" 24 hous a day; and now this.

Qürän Möämïn · 19 May 2016 - 23:48
· · Chrome 50.0 on Windows

The site has been not loading images and records all afternoon for me.. ughh Service Unavailable

Dave Campagna · 19 May 2016 - 23:44
· · Safari 9.1 on Mac

I cannot access any images of documents for over an hour now. Error message stating that the server "unexpectedly dropped the connection" I can search and see a thumbnail of the document, but when I click on the thumbnail is when I get the error message after several minutes of the computer trying to connect.

Jennifer Youngblood Seal · 19 May 2016 - 23:37
· · Chrome 46.0 on Windows

I am having troubles looking at documents such as Death Records from Kentucky.

Roslyn Pitt · 19 May 2016 - 23:24
· · Chrome 28.0 on Android

In Australia, wont load any images..........grrrrrrrrrrr.

Ken Walkling · 19 May 2016 - 23:21
· · Firefox 46.0 on Windows

Yes Carolyn, you are obviously having the same kind of problems that I am finding. Here's a revolutionary idea. It would appear that their interactive.ancestry.com server is down,have they never heard of a back up server that kicks in when the primary crashes?

Carolyn Laporte · 19 May 2016 - 23:11
· · Chrome 50.0 on Mac

Ken, thank you for your comments, I totally agree - I sent ancestry a message asking them to hire some competent tech people to fix the mess, but we all know that is not going to happen. I have been a member of ancestry for almost 16 years and have watched it go downhill over the last few years. Not being able to access images and records is beyond frustrating.

Ken Walkling · 19 May 2016 - 22:56
· · Firefox 46.0 on Windows

Perhaps instead of trying to make the site look all nice, flashy and 'cool' they ought to be hiring some real professional software engineers to sort out the obvious problems. I don't think they realise that they have got a ticking time bomb on their hands. At the moment they have a limit of 75Mb for uploading a gedcom file. With more and more info coming on line that we are adding to our trees, many of us are more than likely to be way over that limit. That means that is totally pointless exporting your large trees to your computer in the vain hope of reloading it. And I hope (perhaps in vain) that whoever they have got transcribing the 1921 UK census can at the very least read English and have a rudimentary knowledge of British geography - last timeI looked Southampton for example is in Hampshire, it is not and never has been in Sussex, Berkshire, Hertfordshire or Yorkshire. Come on Ancestry, get it right,at least do us the courtesy of reading and responding to multitude of complaints.

Carolyn Laporte · 19 May 2016 - 22:53
· · Chrome 50.0 on Mac

cannot access any images, contacted ancestry - no response, not a happy camper here - payning them $$$ but not getting any help when things go wrong

Greg N Amy · 19 May 2016 - 22:31
· · Chrome 50.0 on Windows

The server interactive.ancestry.com is not responding. So we do not get any document images, including census images. Not Acceptable.

Ken Walkling · 19 May 2016 - 22:21
· · Firefox 46.0 on Windows

Ever since Ancestry imposed this new 'improved' version I have had nothing but problems. The new version is a total heap of ****. You complain and get the usual big business rubbish about 'how we listen to your comments' but do they do anything about it? Do they take any notice of comments like this onthe forums? Do they even read the forums? Perhaps as paying customers we in the UK ought to start asking the BBC programme "Rip off Britain" to have a go at them

▼ LAST 30 DAYS ...
Audrey Lively · 19 May 2016 - 22:19
· · Safari 8.0 on iPad

Last few days: Very very slow. Pages timing out. Links not loading. Other sites are lightening fast. Get it together, Ancestry.

Patricia Sue Tompkins · 19 May 2016 - 22:13
· · Firefox 46.0 on Windows

I can get to the site fine, and search but I cannot view or load documents or census reports.

Robb Mackinson · 19 May 2016 - 21:51
· · Firefox 46.0 on Windows

Can search, but can't get any images to load.

Joanna Adler · 19 May 2016 - 21:33
· · Chrome 50.0 on Windows

I can get to the site fine, but I cannot view or load docs. Very frustrating. Why pay $200 a year for this? This is becoming a regular occurance and I've only been a member for 10 days.

Tana Duncan Hammons · 19 May 2016 - 13:19
· · Chrome 50.0 on Chrome OS

I'm having trouble with the links on Ancestry.com . . . keep getting redirected . . . and not to the intended record. . .

Martha Milam Carter · 17 May 2016 - 18:37
· · Internet Explorer 11.0 on Windows

Haven't been able to sync my trees for hours.

Margaret Anderson · 17 May 2016 - 06:37
· · Internet Explorer 11.0 on Windows

I haven't been able to sync my trees for the past12 days.

Marianne Hunsaker Wonnacott · 14 May 2016 - 11:25
· · Chrome 50.0 on Windows

Cannot sign in to Ancestry.com for several days now. Link from familysearch.org does not work either.

Alex Murray · 14 May 2016 - 01:26
· · Chrome 49.0 on Windows

Myabe it is simply easier to cancel subscription than fight with
Ancestery. They are quick to debit your bank account upon renewal date but cannot provide the service.

Alex Murray · 14 May 2016 - 01:22
· · Chrome 49.0 on Windows

I have not been able to access Ancestry for one week. I can get the main page but none of the links work. I have also NOT been able get anyone to pickup or even get a recorded answer by calling the Customer Support line.

Craig A Madurski · 13 May 2016 - 00:54
· · Chrome 46.0 on Windows

Unable to TreeSync. Received the following sync error, "TreeSync is temporarily unavailable. We're experiencing a heavier than normal volume of traffic. Your tree data is safe, but syncing is unavailable for a short time. We're sorry for the inconvenience. Please try again in about 15 minutes." This has been going on for at least three days that I am aware and I am not the only one its happening to.

Bonnie Keyser · 13 May 2016 - 00:39
· · Safari 9.1 on Mac

won't acknowledge me or email .. called support ... said unusual call volume....20 minute wait.

Cindi Scott · 12 May 2016 - 02:33
· · Chrome 50.0 on Windows

the site is going crazy

Maria Starliper · 12 May 2016 - 00:47
· · Internet Explorer 11.0 on Windows

Unable to TreeSync. Received the following sync error, "TreeSync is temporarily unavailable. We're experiencing a heavier than normal volume of traffic. Your tree data is safe, but syncing is unavailable for a short time. We're sorry for the inconvenience. Please try again in about 15 minutes." I've been trying for over 24 hours. :(

Katie McDonald · 11 May 2016 - 18:35
· · Chrome 50.0 on Windows

Connectivity issues on Ancestry's side; slow searches time out to errors

Peter Lagasse · 11 May 2016 - 18:22
· · Chrome 50.0 on Windows

I can not add hints or even go to search

Victoria True · 11 May 2016 - 18:19
· · Chrome 46.0 on Windows

Cam anyone post an update to reason for the downage please!!! If we know whats going on makes us happy hunters.
Anyone at ancestry.com there?? its down AGAIN ..thanks

Bertha Smith · 11 May 2016 - 18:18
· · Firefox 46.0 on Windows

Down for me....can't even get to the home page, let alone search.

Terry T. Magyar · 11 May 2016 - 18:18
· · Chrome 46.0 on Windows

5/11/2016, unable to use search :(

Edward F Steiner · 11 May 2016 - 18:14
· · Internet Explorer 11.0 on Windows

Ancestry works, then it doesn't. It works, then it doesn't. It works, then it doesn't. Is someone asleep at Ancestry?

Kelly Cook · 11 May 2016 - 18:05
· · Chrome 50.0 on Windows

Searching creates network error or times out. Especially with the Card Catalog.

Kathryn Young · 11 May 2016 - 10:26
· · Chrome 50.0 on Windows

Hi
Ancestry is refusing to do anything. Hangs when the search criteria entered for about 2/3 mins then times out

Kathy Graham · 11 May 2016 - 02:19
· · Chrome 50.0 on Windows

Maybe new staff needs to be hired. It's down again. Really.

Cindi Scott · 11 May 2016 - 01:46
· · Chrome 50.0 on Windows

trees not working again

Yaasmiyn Stokes · 10 May 2016 - 08:34
· · Safari 9.1 on Mac

Ancestry is no working for me, the page comes up but I cant click on anything

Matthew Leonard Tagney · 10 May 2016 - 07:37
· · Chrome 50.0 on Windows

I agree with the other 800-odd comments here: despite what "is it down" web-page says (it claims Ancestry.com is working ok), the fact is that i cant get past the front page, like many other commenters here, so clearly something *is* wrong! But what can we do about it???

Kim Penrod · 10 May 2016 - 03:21
· · Chrome 50.0 on Windows

I haven't been able to sync my trees for the past 2 days. Ancestry has no answer as to why they cannot handle the volume

Richard Werbin · 10 May 2016 - 03:06
· · Chrome 50.0 on Windows

treesync with ftm 2014 has been down for several hours now.

Cindi Scott · 10 May 2016 - 01:45
· · Chrome 50.0 on Windows

no it isn't

Vicki Roberts · 9 May 2016 - 23:12
· · Chrome 50.0 on Windows

Having problems with Chrome specifically. My shoebox is gone my links are gone???

Beverley Brown · 8 May 2016 - 04:56
· · Silk 49.3.1 on Kindle Fire

I haven't been able to get anything but the advertisement page for several days. I can't get anything. What's going on?

Leatha Bourne · 8 May 2016 - 00:41
· · Chrome 50.0 on Windows

Is there a widespread problem with ancestry.com? I am having a problem with working on my trees since last evening. When trying to access my trees, no data for the individuals show up. I do not see the regular facts and lifestory views for the individuals. If I view a record and then save it to an individual, I cannot complete the process of adding the record, or make edits to the timeline.

Sally Sprague · 7 May 2016 - 20:24
· · Chrome 50.0 on Windows

ancestry will only let me create a new tree will not let me add a record to my exisiting tree.

Wendy Erickson · 6 May 2016 - 23:36
· · Chrome 49.0 on Windows

search.ancestry.’s server DNS address could not be found.
ERR_NAME_NOT_RESOLVED error when trying to dig deeper into search results

Pat Vermont · 6 May 2016 - 20:02
· · Firefox 46.0 on Windows

I have been using Ancestry for several hours. My server (Firefox) crashed because I had at least 30 open sites on Ancestry which didn't close when I canceled them. What's going on?

Susan Parizon-Dale · 6 May 2016 - 15:02
· · Internet Explorer 11.0 on Windows

I have not been able to get into Ancestry today. I've been trying since 6:00 a.m. I called them at 8:00 a.m. and was told that nothing is wrong. I can move all over the place on the internet but the ancestry page, no mater which way I try to get in (internet explorer, edge, chrome) says "This Page is Unavailable". I was told to make sure I've got the latest version of Java, which I did. I've tried every trick in the book. Just tried the customer service line again and was on the phone forever. Finally just hung up. Is anyont else having issues?

Devi Allen · 5 May 2016 - 23:28
· · Chrome 50.0 on Chrome OS

On May 4, upon checking my DNA cousin matches, it briefly flashed, "a few people may have experienced a decrease in matches, we are working on it".. I went from 36 side by side matches of cousins, to 7. Sure would like to have my matches back. Haven't seen any notices since, that they are working on it, hopefully.

Sally Hobbs Jackson · 5 May 2016 - 21:09
· · Chrome 46.0 on Windows

email says my dna results are in
the website won't let mesign in, and nobody answers the "customer support" telephone

please send my results by mail
yu have the address

Norman Wright · 5 May 2016 - 15:03
· · Chrome 50.0 on Windows

Ancestry is imploding. Totally unreliable. Minimal indexing is creating confusion.

Gayle Burrows · 4 May 2016 - 23:11
· · Chrome 46.0 on Windows

On hold for over 40 minutes, just gave up. The hint system is not working.....Poor, poor customer service!

Lisa Lamb Fanska · 4 May 2016 - 22:43
· · Chrome 49.0 on Windows

We are sorry, our hint system is temporarily offline 99% of the time, please be patient while we resolve this issue! 200.00 a Year for this and other issues problems? In the past I had somebody literally copy/past to me how to clear my broswing history/cookies, like I'm some dumb moron, I'm sure that can be a problem, however, Ancestry rarely takes blame for any issues/problems.

Jeni Weinberg · 4 May 2016 - 22:08
· · Chrome 50.0 on Windows

Its not removing hints when I ignore them, or accept them. So tired of the problems on this website.

Patricia Rust · 4 May 2016 - 20:08
· · Firefox 46.0 on Windows

Everything I entered on Tuesday May 3rd 2016 doubled. I have spent most of today trying to fix my tree. My tree is fairly large with almost 5000 names. I still don't know if the probem is totally corrected. I discovered the problem last night and started to fix it then. When I logged on this morning it would not let me in because Family Tree Maker was updating my tree. I have never seen that message before so it is obvious to me they knew there was a problem. I have been having problems with retreiving hints since March. I am feeling very discouraged!!!!

Martin W. Morehead · 4 May 2016 - 17:56
· · Chrome 50.0 on Windows

Can get on main website, but nothing on DNA. Wanted to check a result.

Jim Cronin · 4 May 2016 - 16:24
· · Chrome 49.0 on Android

Haven't been able to upload pictures, use hints or add information for one week. Please repair problems or reimburse me for my world membership.

Debbie Gorman Meduri · 3 May 2016 - 23:21
· · Chrome 50.0 on Windows

Have been unable to access anything on Ancestry website. PLEASE FIX!

Lisa M Evans · 3 May 2016 - 16:06
· · Chrome 49.0 on Windows

site is up & down, but mostly down.

Nina Marie Reynolds · 3 May 2016 - 03:35
· · Internet Explorer 11.0 on Windows

I have been experiencing issues when I sign in for a few weeks now. I have been a member of ancestry since 2008. I have been patient with the down times and the updates but now I can't get on. I adjusted my internet exployer brower. Added Google Crome and also firefox. All of my efforts have failed. My tree input is rather large. I have spent a lot of time on it. It's sad that there's issues with ancestry. My last message was something about an disabled storage needed to be fixed. I totally dumb founded. My operating system is windows 7 64 bit, my internet exployer is 11, I have deleted cookies and cleared the coache. Today's date May 2 2016 Ancestry.com

Yvonne Bringle · 3 May 2016 - 03:00
· · Chrome 44.0 on Android

For the past 3 days I haven't been able to save any data or search more than the first page in a collection. I'm so frustrated with Ancestry because it ALWAYS has problems. Ancestry isn't cheap and I feel they should extend my subscription for every day they're down. It's getting ridiculous.

Rhonda Minchinton · 2 May 2016 - 23:21
· · Internet Explorer 11.0 on Windows

Tuesday 3 May 2016 - ancestry wont search. Haven't been able to use for at least 3 days - long weekend and raining here good chance to get some research done. Lost time. Should get an extension of months subscription. 2014 messages no help.

Crystal Diane Rittenhouse · 1 May 2016 - 13:48
· · Silk 49.3.1 on Kindle Fire

Ancestry won't log in for me. Like many have said we are paying for a site and can't use it. Fix please!!

Adele Quick · 1 May 2016 - 01:30
· · Safari 9.1 on Mac

Having Problems with both ipad app and on my computer seems to loose conectivity ipad says not available to save try later, this has been happening on and of for days seems I'm not the only one having problems reading the comments.

Kimber Austin Legacy Darmstadt · 30 April 2016 - 01:54
· · Chrome 50.0 on Windows

No new DNA matches to any of my 4 accounts in nearly 2 weeks. Everything else seems to be doing okay.

Judi Alger Burgess · 29 April 2016 - 22:10
· · Chrome 49.0 on Windows

Can't search, can't save, can't open much beside a profile page. I just received cemetery information in mail and would like to use it to do searches. I am so glad I pre-paid for 6 months....

Kathy Graham · 29 April 2016 - 02:13
· · Chrome 50.0 on Windows

Really? Again today? Hints don't work, saving does not work and it's not my computer or my web browser! You guys need to hire people who know how to fix your software. I just purchased the world membership for this level of operation?!

Mary Hollinger Price · 28 April 2016 - 14:34
· · Chrome 49.0 on Windows

haven't had Hints for two days and can't transfer any data..I can get Ancestry but not much else

Jessa Ann Hughes · 28 April 2016 - 04:50
· · Silk 49.3.1 on Kindle Fire

The app hasn't worked all day and in the browser 'hints' are offline. I even redownloaded the app. Didn't help

Gus Oberg · 28 April 2016 - 03:56
· · Chrome 46.0 on Windows

Ancestry is down more that it is up lately. Did all of their programmers quit?

Patty Smith · 28 April 2016 - 03:34
· · Safari 9.1 on Mac

Hints have been registering ZERO for hours now.

Claude Ellard · 28 April 2016 - 00:53
· · Chrome 49.0 on Windows

No DNA updates for about a month now and activity lags about a mont behind also. My wife called they said a new program for DNA matches coming soon why not run the old way till then??????

Kathy Graham · 27 April 2016 - 12:45
· · Chrome 50.0 on Windows

Ancestry is not working correctly. Very v-e-r-y slow. DNA site will not come up and hard to save found information. This site costs a lot of $. Get it fixed!

Pauline Helge Stickney · 26 April 2016 - 23:25
· · Chrome 49.0 on Windows

My problem started last night and continues today. I cannot use their search.

Norwood Shelton · 26 April 2016 - 23:22
· · Chrome 50.0 on Windows

Ancestry.com is giving some "STRANGE" relationships, different from the correct ones. Will this be fixed when the rest of the Hints, add info, etc is corrected.

▼ LAST 6 MONTHS ...
Desiderata Hopkins · 26 April 2016 - 22:16
· · Chrome 50.0 on Windows

Ancestry works for about 5 or 10 minutes then fails. I get the message "The following pages have become unresponsive...."
Killing the page takes me back to a frozen Ancestery.
This has been going on for the last three days. Google Chrome on Windows 7

Carol Daniel Hughes · 26 April 2016 - 21:54
· · Firefox 45.0 on Windows

Can't save anything - this has been going on for at least a week. Extremely frustrating!

Jinx Miller · 26 April 2016 - 19:03
· · Chrome 50.0 on Windows

Cannot add information that I've found. Frequently, get "hint system off line," "Try again" and other error messages. Extremely slow to accept additional information when it does accept. This has been going on for well over a week. As a now-below-the-poverty-line, retired senior, I cannot afford to waste money on anything, EVER! This membership is a luxury frowned upon by my family members; however, I cherish it and worry that I'm not getting what I saved to pay for.

Dacota Bleckinger · 26 April 2016 - 18:13
· · Chrome 49.0 on Chrome OS

Keep being told to go back and try again later, when attempting to save hints to family members

Susan Manak · 26 April 2016 - 18:11
· · Chrome 49.0 on Mac

Can't save anything to my tree on Ancestry.com

John Dow · 26 April 2016 - 18:08
· · Firefox 45.0 on Windows

Now this site www.isituprightnow.com, is reporting Ancestry.com is up and reachable, and that the issue might just be me, well maybe, but I see an awful lot of others with the same problem. I still can't add any data to ancestors, so up or not, it is useless. This message on top of Ancestry's tree page: "Note: You may be experiencing some intermittent service with the Ancestry.com website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible." It's no longer intermittent, it's very consistent. This is day three I've had 'issues' with Ancestry, but today is the worst, hints can not be added at all.

Jeffrey Bane · 26 April 2016 - 18:04
· · Chrome 49.0 on Windows

Can't update anything in my Tree.

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