Ancestry.com website not working? Is it down right now?

I can connect to Ancestry when I click to view actual 1900 census it takes me back to home page. Some census years I can view. Get same results on two different PC's.

seeing the "come back soon" message

Although I can connect to Ancestry home page at times it will not let me do a census search. As soon as I click on any census year I get a message "This page can't be displayed" although I'm connected to the internet and can open and search the FreeBMD site. This has been occurring for a while and is getting very annoying.

ancestry facebook app unable to save

Having some problems with ancestry for a few days now. It won't let me add a new family member or search for surnames in my database. It is not my cache or cookies as those have been cleaned. Have the same problem on other computers.

I can't get to my trees! When I click on the tree, it takes me to the home page where it shows the costs of joining Ancestry. As others have posted, they tell me it's my browser. Funny I don't have any issues with other websites. They are overselling their product. I am trying to finish up my trees because I do not want to renew my membership because of all these problems and I can't even do that now! It seems like it's down more than it's working.

I doubt it matters to them that I and others are unhappy because I am sure each and every day they get new subscribers. So what if they lose people? It's a great website I just wish they'd fix their problems.

Down again? Trying to update the same record for over an hour.

I appreciate this opportunity of learning that it isn't somehow my fault that ancestry is not working. I keep calling and their staff keep suggesting that it is my browser at fault or something else that I should be doing. Funny, I could just log in prevously. I change the browser to the one that they suggest and it makes absolutely no difference except the browser they suggest is slower; the site still doesn't work for me at any speed.

I do not appreciate that they are not delivering the service I am paying for and that their response is to repeatedly try to make that my fault and my problem. I should appreciate a helpful or more honest response and be refunded for those days I have been unable to use their service. Calling in has been a waste of time recently. Logging in has likewise been a waste of time and a frustration.

I really think that the site is just overloaded as one contributor suggested above. When I said that to a customer service represented he said that was "interesting". If ancestry.com is so successful they should have the funds to make it work or, if perchance it is just somehow impossible to fix they should be honest about it and refund our subscriptions backdated to t he onset of the problems. I don't like to use the word fraudulent but the program seems to be getting a deserved bad r eputation.

The service used to be great but if they cannot fix this pronto they should get out of the business and give someone else a chance.

I can't view my tree info or hints on Ancestry.com and I can not get into the Ancestry.com World Archive Project. This is driving me crazy I was a roll keying records. I hope the last batch I tried to send in didn't get lost. The error showed up as I was sending it now it won't even let me sign in to the archive project to see the records I have already downloaded.

Been trying to research for 2 hours and I keep getting the error: "We're sorry. The Member Connect service is unavailable. Please try again later." I can't access my tree, or hints. So frustrating. I'm seriously thinking of transferring my tree to Archives.com. They only charge $ 39 for the entire year and have the same census records as Ancestry.com. I actually have found copies of marriage certs that Ancestry.com did not have. Tired of wasting money on a site that can't get it together.

I cannot access my tree or hints. It says that the feature is not available. I tried accessing it on my mobile device and it didn't work there either. I am using internet explorer, so it shouldn't be my browser. Hope they get this resolved soon! It's my day off and I wanted to research.

I switched from Chrome to MS Explorer and it works fine. Still does not work in Chrome.

so sick of check back later messages, unable to save new information, tree's not synching properly... we pay our money, and dont get the service, it happens EVERY day!

I continually have to log in. I will look around and start working (maybe 5 minutes) and it goes to the sign in page. I have been having this issue ALL WEEK. It is getting really annoying and hard for me to complete the work that I need to accomplish.

On Google Chrome... Getting this error trying to check leaf data or anything really. Been going on for at least an hour that I know of.
"Check back soon. We're sorry but this feature is temporarily unavailable. The problem has been reported and we will work toward resolving the issue. We apologize for the inconvenience and ask for your patience at this time. Check back with us shortly."

Jack Myers: I was getting he same message and tried a different browser -- Internet Explorer worked for me.

Check Back Soon. We're sorry but search. Ancestry.com is temporarily unavailable. We are undergoing routine maintenance or we may be experiencing unexpected technical problems. We apologize for the inconvenience and ask for your patience as we work to correct the situation. Check back with us shortly.

I can log on, but I can't get to my trees. I have one private tree and when I click that tree, it says I need to contact the owner (me) for access. I can navigate around via the members that used my sources and photos, so I know it's not me. It's been dong this all night. I called Ancestry and the gal told me it was my browser. Sure it is.

Ancestry is down too much... and for too long each time. They don't mention that in the ads.. that I'm sure they pay dearly for.

Discovered that everything works great if you are using Internet Explorer, but not when using Google Chrome. I *hate* IE -- very clunky, very spammy -- but until Ancestry gets its act together and joins the 21st century, I guess it's the only option...

The site is up such as it is, but cannot access any records -- census, birth, death, etc. Receive this message: 'Check Back Soon... We're sorry but search.Ancestry.com is temporarily unavailable. We are undergoing routine maintenance or we may be experiencing unexpected technical problems. We apologize for the inconvenience and ask for your patience as we work to correct the situation. Check back with us shortly.'

This has been going on for several days and is extremely irritating and frustrating -- tell me again why I pay through the nose for this service when it's always unavailable when I have the time to do some research?!

Am I the only person who hasn't been able to get DNA matches for the last 4-5 days?

They are obviously successful but they don't have enough equipment to handle the traffic. Especially on the weekends. FTM and online trees won't sync and online trees won't work half the time. Especially the merge functions.

Just signed up again and the 1st day it's down, Unreal they should give us replacement days for the ones lost.

Another day with the site going so slow I want to give up. This is so frustrating Ancestry you need to do better!

The problems I have encountered with this company make me wonder how they managed to sell the company for 1.6 billion dollars! evey time i make a simpel correction to my tree, I lose about 500 years, ie months of work to construct a history. The same thing happens when i try to sync with Family tree maker. i Have had it with this company untill the new owners kick butt.

Unable to access photos (at all), hints and records more than once. Kicked off with "Check back soon" and made to sign back in.

Everytime I make an entry, I get kicked out of the site, and have to sign in again.

I've had trouble for the past week. Trying to check hints and get information and the message is "check back soon". How soon is soon???

Forgot my password, requested a new one via email, and did not received link. Frustrated.

for the past 5 hours the ancestry hints are unavailable. It keeps saying the feature is down and to check again later.

I am in Christchurch, New Zealand and the site is down for me.

Parts of my search have been down for a week now... I get this.. Check back soon.

We're sorry but this feature is temporarily unavailable. The problem has been reported and we will work toward resolving the issue. We apologize for the inconvenience and ask for your patience at this time. Check back with us shortly.

both .ca .com and .uk are unavailable... I am in Harare today... is it the country I am in? I am a subscriber to .ca at home in Canada.

Access has been spotty since Christmas. I've been on the site every day in the last week, and it's never been 100%. Sometimes nothing. I would like to see a "message from the CEO" about this, and not about selling more services they cannot support.

Ancestry seems to be having problems (1-Jan-2013 7:49 PM EST)

Ancestry.com is down for me. I'm going to guess that they have inadequate servers or they are purposely kicking people off after awhile.

It is up - but extremely slow - I'm giving up on working on it for now...

Familysearch.org is free and has actual documents, birth certificates, death certificates, military records. If you want to continue working on your tree go there.

So, paid for the subscription 3 days ago planning on working throughout the long weekend. No joy!

Recently during peak hours almost too slow to use. They have outgrown their ability to manage the business effectively. New software version is killing the servers. I expect more.

Come on guys, fix this darned program. I might die before I get all those green leaved picked off my tree.

Very slow response time over the last 3 days. Maintenance issue or just overloaded?

Was able to work on tree from 6AM EST- abt 3:15PM EST; then slowed to a crawl, gave up. Will try again after football games.

Set this whole day aside to work on my tree and has been very frustrating. I received Family Tree Maker for Christmas and it won't sync today either. Bummer! I don't often have a whole day to do this and now I feel frustrated and cheated!!!

This is the second day -- I'm a new user -- that the sight has slowed to a crawl and won't update my data entries. Gotta assume the server is overloaded. Does Ancestry.com offer recompense for down time?

sick of this - it happens too frequently - and I'm paying for no service

So slow its hardly worth using at the moment. Cant sync my tree at all, and each edit of info online takes about a minute to refresh the screen.. frustrating

Glad it's not just me! Also glad I only paid for a month, because this is terribly frustrating. I agree with the comment that they should have a separate server for weekends (especially holiday weekends) when they offer free access. Grrrr.

And it's frustrating that they don't have a way to contact them by email. Hmmmm... wonder why that is?

I haven't been able to connect consistently all day. I keep getting a message to check back in a few minutes but nothing improves.

total BS! IF they want to do free access for ppl have a seperate server or something for that, but it is driving me nuts trying work under these conditions of extremely slow, to try again, certain features glitchy and on and on, it is basically unusable right now and u can spend hours and get no where waiting for it to load a page if it even will!

Dec 29, 2012 I can logon, but I can't get to any data, very slow when it connects, didn't save two changes when I tried. Ancestry.com is wide awake, trees.ancestry.com is asleep.

This is nuts. Thought it was my computer. Get better servers!!!

Great - been trying to clean up several lines today, merging records and connecting some dots and the traffic is just insane. Ancestry just tapped my renewal for $300, too. Not a happy customer at the moment.

Unable to make modifications to family tree or to attach records to family tree. VERY FRUSTRATING -- they need to quit offering "free" (i.e., "sucker bait") access to non-paying members or upgrade their servers to handle the extra traffic when they do, because the paying subscribers can't access OUR OWN data!

Grrrr! Today Ancestry.com is extremely slow to load, adding info from hints times out or doesn't save, very slow to upload media, and then unable to attach media to individuals. I'm going to try to export my tree as a GEDCOM file, and hope that it isn't corrupted. Can we get a refund, Ancestry.com?

I think the free searching is just for select collections. Regardless, this is very frustrating as I'm trying to get info from my grandparents while looking at hints

Thank goodness it's just not me then! It's been driving me nuts the last few days and this morning I've cleared cache, rebooted, and anything else I can think of, it's so slow, like drawing teeth...

What a pain!!! Looks like they are offering "free" access to all thru Dec 29th at midnight - so all of us loyal paying customers are out of luck.

has been very glitchy and slow. I tried both the app as well as the online and both are very bad

Intermittently allowing me access to my trees and then when you finally get it open it will not save searched documents or upload photos etc. Error message is this feature is temp unavailable. Not good enough Ancestry!

When I report trouble to them on Twitter, they always respond.

lots of problems today... takes forever to load and just times out. Keeps saying that some things aren't available...

I can't log in to my account either. It won't recognize my email or password.

Nothing. Can't log on, will not recognize my E-Mail 12-16-12, 8:47 PM PST.

Ancestry.com doesn't recognize my username or email address.

It won't let my log on, and telling me they do not have my email address in their system, this is terrible!

I am having trouble too. first it told me it didn't recognize my password, and then made me request a new one, and now it doesn't recognize my user name. argh. I'm in the same boat you are. so much info. It had better not be lost.

Ancestry don't recognize my user name, password or email address

Suddenly, Ancestry.com does not recognize my username or email address. This is scary because of all the info I have. Any suggestions?

Can't get past the home page of ancestry for the past 2 and a half days. What's going on?

Homepage opens, but can't access family tree or any other link for that matter. No indication if this is routine site work or an error. Amateurs.

ancestry.com is down. Is there a problem with the system or my account

Ancestry.com sold to Permira Funds on Monday, Oct. 22, 2012 for $1.6 B. Hmm..m...m...

Ancestry.com has been down for me ALL day! Have reviewed and tried every possible help solution but can't access it using IE, Safari, or FireFox from 3 different PC's, nor can I access it from my iPad!

There is NO WAY that the server is up! I cannot get on ancestry.com through Firefox, Internet Explorer, Facebook, or Family Tree Maker. I cannot get to it from Yahoo, Google, an email link sent to me from ancestry.com, a link through RootsWeb ... NOTHING WORKS! This has been going on for HOURS now. HELP!!!

If ur having probs with Firefox (server) using Ancestry, they suggested control 1 seems to help with the merge of info when the page goes blank. I've have been a member of ancestry for many years and it has been this past year that problems show up more often.

Would also be nice if they gave a hint at how long it's been down and at least estimate whether it's likely to be minutes or hours before it comes on again so you know whether it's worth staying online for

This is irritating! Would be nice to forewarn us if doing maintenance!! Wonder how long time time!

Ancestry is down. The redirect to where it's supposed to tell you its status is useless. As far as that bit of info the last time it was down was in 2011! Not exactly up to date

ancestry, rootsweb and ancestryinstitution are all down. No mailing lists from rootsweb are getting through, ancestry just says "check back later"

Yes I am unable to merge trees or add records as well using Firefox. This has been going on for at least a week.

I have not been able to merge trees or add some records (only some records can be saved) for two days. When I select 'continue' I receive a blank screen. Is anyone else having this issue- or am I the only one? Cheers

hopless lack of imformation when it goes down they have our email addy why dont they imform us they do when they want to sell you something

Ancestry.com is working but not what I would call working well. For one thing, the little leaf they are so proud to talk about that indicates they have found some information on the internet is not working. Don't know if that is a problem with their system or somehow my software was corrupted.

Well, it's down again! I guess I will take this opportunity to mention the surnames I'm researching in case one of you can help me! LOL! Meadows and Jackson in Jackson County, TN, Kirby/Kerby in White County, Tennessee and Miller and Strong in Lee and Breathitt Counties in Kentucky!

well, it was working for a bit, now it's bogging down again. ugh!!! in california

2:10 pm CA time, up for the last 45 minutes here, doing record searches, printing. Explanation is on FB and twitter.

ancestry is down again! I think there is going to be a lot unsatisfied customers, especially when they can have a message for their subscribers, that they are having difficulties of some kind.

I was able to use the APP on my iphone an half an hour ago and add some military records from the hints, but now it's giving me the error message again on my computer and when I tried with the APP, it didn't work, either. I tried calling ancestry.com and got a loud buzzing noise.

ok, it's 12 hours since this started... the site is up, but you can't load any information from their hints, etc... and no explanation whatsoever on the site, poor judgement on their part

Its still down! can open the site, but you cannot save any file to your tree!

It's still not working properly. On AWT you click to fill in search terms and it highlights the stuff on the right hand side about contacting Ancestry, privacy statement etc, which is not exactly what I want.

It's not truly UP now - it says "We're sorry, but this page or feature is temporarily unavailable. We are undergoing maintenance or resolving some errors. We apologize for the inconvenience and ask for your patience at this time. Please try again shortly."

Paying customers ought to get some sort of statement from ancestry.com as to when the site will be back - and a refund!

3 AM on Aug 10 and it is still down. Isn't there some way they can advise us about the problem?

I agree... with all the money that Ancestry is making, they could afford to upgrade their servers... and why no public announcement, just leave us hanging... although it helped to find this website and I certainly bookmarked it for further use

I am happy to know it isn't my computer being slow, or firefox giving me a headache. LOL This site was a great find!

Ancestry.com is down for me too. If they knew they were going to be down, it would have been nice to know too. Instead of spending time figuring out how to delete cookies, change LAN settings, etc. AND then i found this site. WHEW!! I knew it was something on their end, since i could still use the internet for any other site. I've got this in my favortes for future reference which i hope i don't have to use...

I have been using this site for a year and half nearly every day and I seldom have any problems... My tree is huge and I love this service... I can take a rest from it now... lol

Spent ages trying to get on, thought it was a problem with my Family Tree Program then tried to go online through my browser and no luck, finally find it was not me after all.

Well, thank goodness I didn't bite the bullet and invest in the World Deluxe membership in the past few weeks when I had lots of time to add to my tree. Thanks ancestry.com - maybe next year.

Was this a scheduled maintenance? Ugh... I thought it was awful slow today... hopefullly it'll be back up tomorrow...

So it's not me tripping. I love the site because I found out I'm kin to a lot of people. My 10x Great grandfather was a Fontenot and my 10x great grandmother was a Doucet. and the list goes on.

Ugh! I absolutely love the records ancestry.com has available to me, but it is so frustrating to be right in the middle of researching, with three tabs open to compare records, and ancestry.com goes down! I have, of course, a copy of my database backed up and integrated, but that doesn't help me when the records I'm researching are on ancestry.com!

Yes... $39.00 a month with over a million users... going down should not be an option! Why hasn't the company made any public statements indicating why their server is down?

Down again.. it goes down an awful lot because of being overloaded... seems with the revenue it gets it could get more then a few servers to work together... i was going to renew my account there... if you create a family tree be sure and export it to your computer and you can work offline.

That explains why it went dead right in the middle of updating my family tree.

Getting busy server for three evenings in a row now... frustrating

I have been unable to access ancestry.com for three days. Today is May 20, 2012. I purchased a six month membership one week ago - and had 6 days of use before it went down.