website not working? Is it down right now? Server Status Check screenshot
AncestryWebsite Name:
www.ancestry.comURL Checked:
Response Time:
Last Down:
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Ancestry Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
13:2947.53 ms. 
15:3347.62 ms.
17:4146.98 ms. 
20:3347.51 ms.
22:4347.61 ms. 
00:4447.18 ms.
03:3247.34 ms. 
05:3547.72 ms.
07:5247.28 ms. 
09:5347.36 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 11:06

We have tried pinging Ancestry website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Diana O'Hara Seacat · 20 August 2014 - 17:57
United States · Comcast Cable · Chrome 36.0 on Windows

Hey, people, go to on Facebook and tell them what problems you're having. Every time I post there, I at least DO get a response.

MaryAnn Simmons · 20 August 2014 - 17:37
United States · Time Warner Cable · Internet Explorer 10.0 on Windows

Can get on ancestry, but, unable to access or attach search records. So over trying to refresh the pages. PLEASE FIX THIS PROBLEM.

Mary Jean Klett · 19 August 2014 - 14:50
United States · · Firefox 31.0 on Windows

Ancestry is still coming up blank for me. Only a footer at the bottom of the page; no other activity at all.

Richard Stigall · 16 August 2014 - 11:14
United States · Leaseweb USA · Chrome 36.0 on Chrome OS

I am still having issues with accessing It will allow me to view my information for a little bit, however after a few minutes the page wont let me click on any links unless i click on the link and open it in a new window. I am not totally sure what i should do to correct the problem.

Mary J Klett · 16 August 2014 - 10:30
United States · · Firefox 31.0 on Windows

Ancestry has come up blank for me for the last two days. I can see the footer, but nothing else on the page, just white space.

Scott Duncan · 12 August 2014 - 09:49
United States · Verizon FiOS · Chrome 36.0 on Mac

Pinging a server and and end-users being able to access it are two different things. Today after being logged in and accessing records, I was booted out, but the servers still could be pinged. They have still (after years) not adequately addressed the systemic problems in their IT service.

James Brown · 12 August 2014 - 09:43
United States · EarthLink · Internet Explorer 11.0 on Windows

Ancestry is down for me. Not accepting password. Call number is also down, get recording says try again later

Emilie Kaufman Epstein · 12 August 2014 - 09:25
United States · Verizon FiOS · Internet Explorer 9.0 on Windows

Not only can't I sign in, but I can't reach ancestry by phone. When I dial, a recording says that the call can't be completed and try again later. There is no way to email ancestry. now what?

Eric Seidel · 25 July 2014 - 14:07
United States · Verizon FiOS · Internet Explorer 11.0 on Windows

Just renewed my subscription - if I had just begun work on my family history, I would think twice about renewing. Every day there is a notice ...we are sorry ...blah, blah, blah . and there is some issue with the site. Maybe, the site has grown so much, quality has been compromised..

Patricia Caldwell · 24 July 2014 - 12:35
United States · Verizon Internet Services · Internet Explorer 11.0 on Windows opens, but searching and displaying trees locks up and finally shuts down with a message that "this page can't be displayed" ... any solution??
I'm not having problems with any other applications, and cache has been cleared, etc.

Betty Brewer · 21 July 2014 - 09:48
United States · · Firefox 30.0 on Windows

Cannot update family trees; therefore, no adding of spouse(s) or children. Is Ancestry down, AGAIN? This is getting too frequent, without notification.

Jamie O'Brien · 18 July 2014 - 11:47
United States · US Dept of Justice · Internet Explorer 9.0 on Windows

i do a search of records and after I check out a particular record, I try to go back to all of the results, but I am not able to and I have to start my search all over again. When will this be fixed? This is getting very tiresom.

Pat Alvarez · 16 July 2014 - 08:30
United States · Comcast Cable · Chrome 35.0 on Windows

I have been trying to get on for an hour... it is down. I finally was able to scroll down on goggle to get their 1 800 help # and it is continually busy...can't get through. Is anyone else having a problem? I can get into other websites. Is it down says it is up and running.

Dottie Laker · 16 July 2014 - 08:05
United Kingdom · BT · Internet Explorer 11.0 on Windows

!Our hint system is temporarily offline. During this time, hint notifications may not appear and existing hints may be inaccessible. We thank you for your patience while we work to resolve this issue. !!! Also having to keep refreshing my tree almost every time I try to add something to it...and most of the time it doesn't show up, and have to keep going back to it again...

Debra Ingrum Trammel · 14 July 2014 - 20:15
United States · Comcast Cable · Chrome 35.0 on Mac

I have a theory! On the authority of a family member who is a computer programer, it is not only possible but continues to happen to websites that have been around for a long time. Some sites/companies have not kept up with technology and have failed to keep the site updated with the latest. Through the years when there are problems or glitches instead of doing "repairs" correctly the techs and programmers just do a bandaid sort of thing. Initially this has worked but eventually a website can just crash and burn and bandaids no longer work. Forgive my non technological language but I can't help but wonder if we have been told that the problem was a hack when in reality the entire website must be updated and overhauled to meet todays latest technology standards? I am told that because a website has not "kept up", it can't be repaired or updated overnight. Just sayin'.

Katy Clare · 14 July 2014 - 18:35
Australia · iiNet Limited · Safari 7.0.5 on Mac

If the work I do on Ancestry [additions, corrections, adding records] does not 'attach' to my Tree, then there is no point continuing to pay. Quite seriously, does Ancestry have to capability to fix the problems they've had since they were hacked? This is getting to be a weeks old problem now.

Richard Stigall · 10 July 2014 - 06:00
United States · Wireless Data Service Provider Corporation · Chrome 35.0 on Chrome OS

I just thought i would mention that I appear to be having trouble with accessing my data on on my laptop, however i can access everything just fine on my cell phone.

Katy Clare · 2 July 2014 - 20:13
Australia · iiNet Limited · Safari 7.0.4 on Mac

Ancestry is still experiencing problems. Editing stories is not 'sticking'. My subs are coming due, but if I cannot work on the Tree satisfactorily, there is no point in continuing with payment.

Mark O'Keeffe · 1 July 2014 - 05:33
United States · RCN · Firefox 30.0 on Windows

The only problem I am experiencing now has been an ongoing one for months - whenever I click "story", the story is always WRONG with inaccurate information and or deleted information showing up in the story. Otherwise all is well.

Susan Allan · 1 July 2014 - 04:39
United Kingdom · BT · Safari 7.0.4 on Mac

FTM for Mac v3 still saying there is no internet connection and 'unable to sync at this time' Soo... frustrating - been like this for 2 weeks with just an occasional and short-lived ability to connect.

Bren Cooper · 30 June 2014 - 10:21
United States · Time Warner Cable · Internet Explorer 9.0 on Windows

They're still not working properly. It's hit and miss. This is ridiculous for a site that charges alot and most of their "staff" are volunteers... maybe they should pay people to work for them and it might run a little smoother

Shaun Lendrim · 29 June 2014 - 08:55
United Kingdom · Virgin Media · Chrome 35.0 on Windows

I appreciate that things can breakdown, but all of us are now paying for a site that is not working. What will do about this please

Janice Dundas Beaver · 29 June 2014 - 03:31
United States · SRT Telecom · Internet Explorer 11.0 on Windows

My FTM program says I have not internet connection and I can't get on to the Ancestry site at all. How long is it going to be this time?

Betsy Young Snyder · 28 June 2014 - 08:03
United States · AT&T U-verse · Firefox 30.0 on Windows

I can't get to load. It times out and only loads a partial login page. Yesterday, there was a notification on the mobile site that said the website was having problems and would be fixed soon. That notification is no longer on the mobile site, but the website still doesn't work. Is anyone else having this problem? I have tried multiple browsers, same result.

Teresa Stokes · 28 June 2014 - 02:18
United Kingdom · BT · Chrome 35.0 on Windows

At 9.51 today (28 Jun British Summer Time) wrote on their Facebook page: "we are still working on fully restoring all features to their full functionality. Therefore you may experience some intermittent issues while we work on this."

Jeanne Barkemeijer de Wit · 27 June 2014 - 08:26
United States · AT&T U-verse · Chrome 35.0 on Windows

I've been getting the following message for over a week. "You may be experiencing some intermittent service with the website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible."

Carol Shaffer Cecil · 25 June 2014 - 17:36
United States · Digital Path · Firefox 30.0 on Windows

WARNING!!! I can finally get on and but WARNING I turned off the stay online portion of my home family treemaker, I starting working on my book again and found out that some of my notes are gone and some pictures have been dis-associated. I would not turn on my home program of family treemaker until they resolve all their issues.

Marcus Mayville · 25 June 2014 - 15:24
United States · Cox Communications · Internet Explorer 11.0 on Windows

I WAS able to connect to Ancestry via FTM, until 12 hours ago. Now my tree will not link and I keep getting the warning to unlink the online tree from the FTM tree... but when I try, it wont recognize my password... So... here we go again!!!

April Berg · 25 June 2014 - 08:57
United States · Vision Net · Internet Explorer 11.0 on Windows

I still can't access after 10 days. All i get is the HTML page and this happens no matter what browser or link i use. Beyond frustrating!!!

Marcus Mayville · 24 June 2014 - 15:44
United States · Cox Communications · Internet Explorer 11.0 on Windows

I can open FTM and connect with Ancestry. However, the World Archives Project Keying Tool is still down.

Darlene Odenwalder · 24 June 2014 - 15:38
United States · Comcast Cable · Chrome 35.0 on Windows

Yes Ancestry's main content is up, but if you click on publish which takes you to My Canvas, it is still down. So the entire site is NOT functioning correctly yet.

Mike Stevens · 24 June 2014 - 15:27
New Zealand · Telecom New Zealand · Internet Explorer 9.0 on Windows

Site page comes up, but can't log in, just times out everytime. Anyone else in NZ having this problem

EdrieAnne Broughton · 24 June 2014 - 12:46
United States · Digital Path · Internet Explorer 11.0 on Windows

I can get to my summary page just fine... Cannot DO anything. This is frustrating and totally misleading.

Carol Shaffer Cecil · 24 June 2014 - 10:52
United States · Digital Path · Firefox 30.0 on Windows access any pictures nor can I get on, how long is this going to go on! Get a day off and cannot do crap on any of their sites!

Kathy Bradshaw Dychton · 22 June 2014 - 21:48
United States · Time Warner Cable · Chrome 35.0 on Windows

I've been trying to download a GEDCOM for three days now. I can get into Ancestry.UK and use it but for the download

Joan Schacht · 22 June 2014 - 14:19
United States · Charter Communications · Chrome 35.0 on Mac

Dick Eastman's blog said that their web site had a "criminal" DDOS attack. A distribution denial of systems attack.

Elizabeth Anne Black · 22 June 2014 - 09:44
Canada · Xplornet Communications · Internet Explorer 11.0 on Windows

I'm not able to access it today through the Internet either. Anyone know what all the problems are about ? New ownership, system overloaded, virus ???

Allen Thompson · 22 June 2014 - 05:35
United States · Wildblue Communications · Internet Explorer 11.0 on Windows

I just did a sync - last sync was 7 days ago. I'm glad I'm not on the ancestry data processing staff... Glad to see it back.

Stephen VA · 22 June 2014 - 00:27
United Kingdom · Orange Home UK · Internet Explorer 11.0 on Windows

Unable to create a gedcom, no canvas either- several attempts just made using different browsers. These features actually worked briefly for me 14 hours ago but then stopped for the rest of the day with one file left to do. They hadn't worked for days prior this.

Mark O'Keeffe · 21 June 2014 - 21:24
United States · RCN · Firefox 30.0 on Windows

No sign of My Canvas
Ancestry working fine - except the publish feature isn't working. Neither is My Canvass...

Marcelle Lynne Grider Rice · 21 June 2014 - 14:11
United States · Frontier Communications · Internet Explorer 11.0 on Windows

when I try to get on the world archives keying site the computer says a unexpected error occurred on a receive

Allen Thompson · 21 June 2014 - 09:40
United States · Wildblue Communications · Internet Explorer 11.0 on Windows

Happy summer, 6/21 sure hope they get this fixed by the fall. I can't figure out why FTM can't even log on to because you can get on via IE.

Marcelle Lynne Grider Rice · 21 June 2014 - 09:27
United States · Frontier Communications · Internet Explorer 11.0 on Windows

I have been very patient knowing that your techs are working very diligently to solve multiple issues. Please, when you aren't too busy, enable the world archives keying system since this is mostly what I do on ancestry. Will Scooby snacks help?

Steve Rodenbough · 21 June 2014 - 07:19
United States · Verizon Wireless · Internet Explorer 9.0 on Windows

FTM 2012 or 2014 has never been able to SYNC for me, so no big deal, but FTM is back up and running after 5 days down. All working aesome. I lost about 70 hours of work those 5 days, but since it's such a small amount of time in the last 20 years, I have no complaints. Thanks!

Ron Sharpe · 21 June 2014 - 03:09
United Kingdom · Virgin Media · Chrome 35.0 on Windows

I can now log in and access FTM but no green leaves showing next to individuals. Still no connection to online search here in Scotland.

Ron N Carolyn Goldsborough · 20 June 2014 - 22:33
United States · Verizon FiOS · Firefox 30.0 on Windows

I am able to access and FTM individually but FTM will not shake hands with Ancestry or sync.

Barbara Froebel · 20 June 2014 - 22:05
United States · Guadalupe Valley Telephone Cooperative · Internet Explorer 11.0 on Windows

Cannot access Ancestry thru FTM - is that due to the attack or do I have a computer problem? Get error message "authentication with server failed". Also green leaves have disappeared from FTM

William McCombs · 20 June 2014 - 21:01
United States · AT&T U-verse · Chrome 35.0 on Windows

As of now, still unable to access the web thru the FTM program... access via the browser seems to be working ..for what I looked at.

David Elbert · 20 June 2014 - 19:55
United States · Time Warner Cable · Internet Explorer 7.0 on Windows

FTM still not working. Ancestry and Web Find a grave working now. Called Ancestry today and they had no idea when it would be back up. Said they would not credit anyone for lost time even after being down for almost six days. I think they have handled this terribly. They know who there base of clients are and they could have sent out emails explaining their breakdown. They did not do that. Love the service when it works, but right now they have handled it badly.

By the way, you can now use your AARP membership to get 30% off of their services. You have to ask. They do not offer it. Has nothing to do with this problem

Charles F. Downen · 20 June 2014 - 15:04
United States · Time Warner Cable · Firefox 30.0 on Windows

I have not been able to get online with since Monday with my FTM program. I finally got through to the telephone number today and they just told me that the service was down and to wait until it was working again and they had no idea when it would be up. When I asked if I would be credited for the time it was down I got a flat NO. Is it not Illegal to bill a person for a service that is not rendered? Why should we all pay for the days that we are NOT getting our service. THIS IS NOT ONLY RIGHT, IT IS ILLEGAL! Ask them to credit you for the time that you did not receive your billed service. It is the right thing (and the legal thing) for them to do.

Susan Haskell · 20 June 2014 - 14:05
Australia · Primus Telecommunications · Chrome 35.0 on Windows Facebook page has updates on FTM situation:
Hope this helps answer most of you

Wendy Ward · 20 June 2014 - 13:55
Canada · Cogeco Cable · Internet Explorer 11.0 on Windows

Still unable to access Ancestry from Family Tree Maker after several days of trying. Thought it was just my problem but after finding this website realize it's a bigger issue.

Dale Ebersold · 20 June 2014 - 11:50
United States · Comcast Cable · Internet Explorer 11.0 on Windows

It appears that the "" personal websites are down as well.

Carol Shaffer Cecil · 20 June 2014 - 11:28
United States · Digital Path · Firefox 30.0 on Windows

hey ancestry how about turning off the go online portion when booting up on our software at home, I would like to turn this off and on at my leisure

Mary Carpenter · 20 June 2014 - 11:16
United States · STI · Chrome 35.0 on Windows

Thank you for the comments on the FTM being down. I have been unable to access mine also. Glad to know it is related to the other problems and not from my end at least. Was wondering what to do as mine won't open at all. Wow, I guess someone wanted to know all about our ancestry huh? And banks actually want us to do our banking on the web???

David Fitzgerald · 20 June 2014 - 10:50
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

With a weekend upon us and not able to sync what shall we do? Well I have already done my work and home accounts, the garden has been sorted, many friends and living relatives have been written to. I don't really fancy doing anything until Ancestry is fully sorted.

So there is one thing all us Brits, Australians, New Zealanders and Canadians can do. You can help sort some of the servicemen out on the Imperial War Museum site

There are something like four million servicemen on there waiting for the rest of us to add details. We have about 120 servicemen in our tree and over the last few days we have sorted ten of them out.

We cant do all of them you know.

So I'm off to do another one.

Carol Shaffer Cecil · 20 June 2014 - 10:39
United States · Digital Path · Firefox 30.0 on Windows

I am also having all these issues, does this mean we will all have idenity theft issues from now on?

Annette Merritt Fitzgerald · 20 June 2014 - 10:24
United States · Aristotle.Net · Chrome 35.0 on Windows

I Cannot search from FTM--problem with it for 3 days now. Is anyone working on fixing this? I'm seriously thinking about converting to another genealogy software. I have been dealing for quite a while with a persistent error msg every time I did a search and had to click to shut down the message every time I changed i moved from one screen to another in the search window.

Anna Van Raaphorst Johnson · 20 June 2014 - 10:14
United States · Comcast Cable · Internet Explorer 11.0 on Windows

I see that the web version of Ancestry is available; however, I can't do a web search through the application. It's been 5 days now. It would have been nice if Ancestry had sent us an email explaining the situation when it happened and then updated us through periodic status reports. And it's not whining when you ask for the service you're paying for.

Gary Munford · 20 June 2014 - 10:08
Canada · Yourlink · Chrome 35.0 on Windows

Patience folks. The DDOS attack that Ancestry had is a serious issue. It will take time to get everything secure and up and running safely. It is still the number one site in the world for genealogy research and I don't think we want that to be compromised.

Vern Schwartz · 20 June 2014 - 09:51
United States · Blackfoot Telephone Cooperative · Firefox 30.0 on Windows

Day 5 and still no access to through Family Tree Maker 2014. FTM will not allow access, sync, or updating. and takes over 4 min. to load since the patch.

Deadra Rice · 20 June 2014 - 09:24
United States · Charter Communications · Internet Explorer 11.0 on Windows

Still having problems using Am a paid user from Michigan and would like to continue using the site. If it has been hacked. Would like someone from to contact me.

Jack Kincaid · 20 June 2014 - 08:14
Canada · Bell Canada · Internet Explorer 11.0 on Windows

Now day 5 and still no access to through Family Tree Maker. FTM will not allow access, sync, or updating. Almost a week and still no end in sight and absolutely no word from Ancestry when this problem will be fixed!

Sharon Pietrzak · 20 June 2014 - 08:08
United States · TDS Telecom · Internet Explorer 11.0 on Windows

Still cannot access thru FTM12 here in WI. For awhile I was unable to connect to FTM12 but at least my tree comes up now.

Virginia Scott · 20 June 2014 - 05:01
Australia · Optus · Safari 7.0.4 on Mac

Been many days since any action on here. paying $60 month I would hope they are going to compensate somewhat. Yep Im sure its a big issue for them and time is money! Even a generic email to members would be a nice gesture!!

Noel Dibb · 19 June 2014 - 23:57
United Kingdom · Virgin Media · Internet Explorer 8.0 on Windows

For those of us who have FTM issues I have just found this:

Connection between FTM and is apparently still disabled until they can stabilize their systems since the attack on the site.

To use FTM off-line and keep it from continually trying to connect you need to do at least the following...

Under File select "Work offline"

Under Tools/Options uncheck "Automatically check for updates" and uncheck "Search on-line automatically"

This will allow you to work offline without interruptions or delays.

Lynn Ericson Salvaggio · 19 June 2014 - 22:12
United States · Time Warner Cable · Safari 5.1.9 on Mac

Ever since Ancestry's big shut down this week, I have been unable to reconnect through my Family Treemaker for Mac Program. I can access by typing in my browser, but not through the software. Anyone have any suggestions?? Never had this problem before the big shutdown????

Patrick Kelley · 19 June 2014 - 22:06
United States · Atlantic Broadband · Firefox 30.0 on Windows

Good news: As of Thu, 19 Jun 2014 21:23:02 EDT,'s ability to email me reminding me of my upcoming payment is fully functional. Worked like a charm. Congratulations, guys. Keep up the good work. However, I still cannot log in to via my Family Tree Maker. At least -- as of last night -- the FTM now recognizes that I even *have* a working Internet connection. That's some small progress.

Judy Hartung · 19 June 2014 - 20:01
United States · Verizon FiOS · Chrome 35.0 on Windows

Still not reachable through Family Tree Maker. You can visit the site, but can't transfer data to your local tree, or sync with online tree. Four days now. I am an 18-year subscriber, so I'm not going anywhere, but this is a long outage, with no real updates.

Lelia Sanders · 19 June 2014 - 19:29
United States · Comcast Cable · Firefox 20.0 on Windows

Cannot search from Family treemaker or add info on website, How much longer will the site be having problems? No service for 3 days now and my subscription ends pretty soon...

Kermit Crissey · 19 June 2014 - 17:44
United States · Comcast Cable · Firefox 30.0 on Windows

I found out with address of ( ) was not letting me in but will without the ( / ). Just a thought... still can't connect through FTM

Richard Stigall · 19 June 2014 - 16:47
United States · Wireless Data Service Provider Corporation · Chrome 35.0 on Chrome OS

I just wanted to mention that i still appear to be having some issues with my account. I have attempted to click on the tabs to allow me to view my family history material, however it wont let me load the information. I hope everything goes back to normal soon. :(

Katy Clare · 19 June 2014 - 16:07
Australia · iiNet Limited · Safari 7.0.4 on Mac

Cannot work on the Tree or Search so, functionally, it is not 'Up' and is useless to members - 4 days now.

Edit: Yo, It's up again but need to use non direct paths to get to Family Tree.

Jack Kincaid · 19 June 2014 - 15:14
Canada · Bell Canada · Internet Explorer 11.0 on Windows

Now the fourth day in a row and still no access to through Family Tree Maker. Also, still no response if an extension will be added to our subscriptions due to this outage? My Family Tree Maker program has been useless during this period.

Rebekah Hansens Bonis · 19 June 2014 - 15:05
United States · Time Warner Cable · Firefox 30.0 on Windows

Still out for me also. I think it's been 3 days now. It happens. never gives me problems. I'm sure they're doing their best.

Pamela Pollard · 19 June 2014 - 14:46
United States · · Chrome 35.0 on Windows

I've been down for 3 days...And FTM won't respond and let me work offline. I'm so tired of this junk. It took me 2 weeks just to install FTM on a new computer and get it working-and I mean working night and day trying to fix it.. I'm buying a new genealogy program and dumping FTM also. I also HATE the new "search".

Lindsey Shuford · 19 June 2014 - 14:00
United States · tw telecom holdings · Firefox 30.0 on Windows

Several hours ago, Ancestry could be accessed at the Union County Public Library (Monroe, NC) but only after the DNS cache was cleared. It appears, for now, this has to be done each time a new user goes to Ancestry - or in other words, after a restart or even a patron "x-ing" out of it will require this DNS cache clearing. Also, the new feature of 'sending a document home' for "Library Edition" users is not available.

Mia Van Meter · 19 June 2014 - 13:48
United States · Comcast Cable · Firefox 29.0 on Windows

Have not been able to log onto ancestry for three days -- but I've only tried once a day, and only refreshed the screen a few times each. Portland, OR.

Connie Sharp Osborn · 19 June 2014 - 12:40
United States · Time Warner Cable · Chrome 35.0 on Windows

I called Ancestry and think I understand a little better what's going on. Btw, they told me Ancestry's page on facebook is giving updates. It isn't that too many people are using Ancestry at one time. It is continual attacks by a malicious DDoS signal. We have to be patient while they figure out safeguards from it, our data (trees, pics, dna studies etc) are completely safe.

Patricia Oxley Ullrich · 19 June 2014 - 12:11
United States · Mediacom Cable · Chrome 35.0 on Windows

They have completely shut down the sync between their website and Family Tree Maker so good luck trying to download any new information into the program that will produce decent reports. Boy I hope this clears up soon! I'm running out of other things to do!

Norman Wright · 19 June 2014 - 11:43
United States · CenturyLink · Chrome 35.0 on Windows

Hate to say this, but I've been on Ancestry and Find A Grave for searches all morning without a problem The Rootsweb site still is not available. marji

Ann Marie Cooper · 19 June 2014 - 11:28
United States · Charter Communications · Firefox 29.0 on Windows

Still: No pics, no hints, cannot add ex: Custom Events. I will get bits of them. I heard that Facebook went down for 1/2 hr around the world.

Louis F. Baudry · 19 June 2014 - 11:26
France · Orange · Chrome 35.0 on Windows seems up here in France but I can't log / sync through FTM since yesterday (June 18th 2014)

Michael Edwards · 19 June 2014 - 11:26
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

Been up and down for three days here in St. Louis, MO. Must be the new search they implemented... bring back OLD SEARCH!!!

Lisabeth Vine · 19 June 2014 - 11:23
United States · · Internet Explorer 11.0 on Windows

I'm randomly able to log in and see some of my tree, but it crashes when I try to search, or see hints, etc.

Gretchen Diane Muller · 19 June 2014 - 10:52
United States · AT&T Internet Services · Safari 7.0.4 on Mac

When I try to add to the Timeline I click add select the fact, marriage, then select the spouse and click submit and that is as far as I get. Is this a problem that is being worked on? Will find something else to do in the meantime.

Kim Moyers Thompson · 19 June 2014 - 10:25
United States · Cox Communications · Firefox 30.0 on Windows is up and running but I still cannot connect through FTM. That program still gives a "not connected to internet or firewall" error.

Chris Cook Bradley · 19 June 2014 - 10:13
Argentina · Silica Networks Argentina · Chrome 35.0 on Windows

We're still having trouble with (3rd day). San Rafael, Mendoza, Argentina, South America. Very slow when it does work, but mostly doesn't work.

Sharon Buford Orts · 19 June 2014 - 09:13
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

The Ancestry site is up, I can access it on the internet, however I cannot access it from Family Tree Maker. This makes the site pretty useless to me until fixed. This has been an issue since Monday afternoon (6/16).

Linda C Robinson-Foreman · 19 June 2014 - 09:05
United States · Comcast Cable · Safari 6.1.4 on Mac

I use a Mac computer and have not been able to log on to Ancestry since yesterday. I can get it on my iPhone and my husband can get the web site open on his PC….Just adding this to the list of problems I have had with Ancestry and FTM for Mac. Have spent a lot of money on Ancestry subscription and have spent more time trying to fix and re-sync my tree than I have on researching records. My trees have been inexplicably deleted, unlinked, and corrupted several times. For the member above who calls us all a "bunch of complainers", consider yourself lucky if you have not experienced these many technical issues that lots of us have. It is very very frustrating, along with being very expensive. And Ancestry keeps sending us the same "try this" help articles that DO NOT help.

Joni Rabena · 19 June 2014 - 09:02
Canada · Telus Communications · Internet Explorer 11.0 on Windows

6/19/14 10:00 a.m. Ancestry is still not working. Nothing on their website at all about this. My FTM is tied into Ancestry, and it will not access their site at all, and when FTM starts up, it comes up in pieces.

Michelle Plye Weber · 19 June 2014 - 08:49
United States · Verizon FiOS · Internet Explorer 11.0 on Windows

Good to know others are having problems. I can go to the site and see my tree, but FTM will not connect to the internet. All other internet connections on my computer are working. Anyone else having this problem? So frustrating!

Ron Gordon · 19 June 2014 - 08:34
Canada · Rogers Cable · Internet Explorer 10.0 on Windows

Finally FTM has been online this morning. Still slow in reaction time and searches take forever, but at least I'm linked back up again..

Lee L Leon · 19 June 2014 - 08:31
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

After spotty service the last three days, I am now agreeing with the masses complaining about the service. I was willing to defend them in the beginning but now it is clear that Ancestry is not correcting this error with any satisfaction to their consumers. Ancestry is in danger of losing a large amount of clients and these attacks, if true, will begin to hit them monetarily. Generally speaking, this is a disgrace, if it had been one day, one night, or a scheduled major maintenance, but, Ancestry is not soothing the concerns of their clients, and they need to understand that their clients pay their overall payroll check will not stand for it. Get your act together at soon or you fan base will dwindle. Currently, those of us that pay the maximum for your services will reconsider when time to renew, and that time for me is approx. six weeks away. I would suggest to send a message, remove your credit card from allowing them to automatically deducting renewal fees. Make it abundantly clear who pays to keep them afloat and their prices are not cheap either.

Nancy Martin-Holtz · 19 June 2014 - 07:45
United States · Cox Communications · Firefox 30.0 on Windows

The UK Daily News reports this as a major hacking job which was meant to flood the website maliciously to crash it. says our personal info is not in danger, but I've been completely locked out of the site for days and I'm beginning to get worried about my credit card, etc.

Cathy D. Phillips · 19 June 2014 - 07:09
United States · Verizon FiOS · Internet Explorer 11.0 on Windows

Texas - I can connect to ancestry through Family Tree version 16 but I can not connect with Family Tree version 2012 as of 6/19/2014

Judy Sims · 19 June 2014 - 07:07
United States · Cable One · Firefox 30.0 on Windows

The tree I was working in FTM is all messed up showing triple people. When I was finally able to get on, I saw where the problem came from. My tree on their site has triple people showing. As many people and connections I have on Ancestry, it is not feasible for me to go one by one to correct. I hope they can fix it soon. I just renewed it for world wide and that is too much money for this.

Rebekah L Stiles · 19 June 2014 - 07:04
United States · Verizon FiOS · Internet Explorer 11.0 on Windows

Still can't access Version 2012 in Texas, although I can access Ancestry with Version 16... not good

Ivan G. Corbin · 19 June 2014 - 05:49
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

It appears to still be down - cannot access through Family Tree Maker - FindAGrave was having issues as well, but haven't checked that this morning.

Mike Cooper · 19 June 2014 - 04:18
United States · Time Warner Cable · Internet Explorer 11.0 on Windows Working, FTM get error, no internet connection. FindaGrave Working. I'm in San Antonio, TX

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