Ancestry.com website not working? Is it down right now?

Ancestry.com Server Status Check
ancestry.com screenshot
AncestryWebsite Name:
www.ancestry.comURL Checked:
Response Time:
Last Down:
Checking Ancestry
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Ancestry Website Status History
Ancestry.com server report and response time

The above graph displays service status activity for Ancestry.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
03.Dec.2016
21:2153.98 ms. 
03.Dec.2016
23:2453.77 ms.
04.Dec.2016
03:1453.92 ms. 
04.Dec.2016
05:3454 ms.
04.Dec.2016
09:0653.85 ms. 
04.Dec.2016
11:1753.6 ms.
04.Dec.2016
14:1953.67 ms. 
04.Dec.2016
16:2053.73 ms.
04.Dec.2016
19:0453.67 ms. 
04.Dec.2016
21:4253.57 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:25

We have tried pinging Ancestry website using our server and the website returned the above results. If ancestry.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Ancestry.com?
▼ LAST 6 MONTHS ...
Don Yegge · 17 August 2016 - 22:55
· · Chrome 52.0 on Mac

You sent me an email telling me my DNA results were in but I can't sign in to get it.

Cindi Scott · 17 August 2016 - 22:15
· · Chrome 52.0 on Windows

it isn't connecting

Susan Jones · 16 August 2016 - 21:37
· · Chrome 52.0 on Windows

I am unable to login to dna.ancestry.com There isn't a login button visible. I've tried to reduce the picture thinking it was a problem with my settings but to no avail. Does anyone know what to do?

Barbara Massey Perdue · 16 August 2016 - 20:17
· · Chrome 52.0 on Windows

Extremely slow and then get message that nothing can be loaded. Frustrating!

Barbara Taylor · 16 August 2016 - 20:17
· · Firefox 47.0 on Windows

Site is down at the moment.

Pam Matheson Marshall · 13 August 2016 - 12:33
· · Chrome 52.0 on Windows

I am sick of this we pay good money to have access and to no avail what is going on with this ancestry.com

Michele Manson · 12 August 2016 - 22:06
· · Chrome 52.0 on Windows

site keeps dropping out tonight, really slow??

Erin Marie Holvoet · 10 August 2016 - 20:18
· · Chrome 52.0 on Windows

interactive.ancestry.com refused to connect.

Scooter Randell · 8 August 2016 - 07:13
· · Chrome 51.0 on Mac

Syncing is a problem for me. Two weeks ago I got messages that 24 media were incomplete. Then a few days later sync stopped working. I unlinked and uploaded my tree from FTM to Ancestry online over the weekend and it still didn't sync after I made a few changes so I unlinked and uploaded again. Today it has been fine until 15 minutes ago. The sync is stuck on Analysing FTM Changes. Frustrating.

Tere Sa · 6 August 2016 - 08:00
· · Safari 9.1.2 on Mac

What is wrong with Ancestry.com?

Madeleine Mionnet · 6 August 2016 - 00:21
· · Firefox 47.0 on Windows

the links to messages and hints won't download - been like that for days now - very disappointing

Madeleine Mionnet · 5 August 2016 - 05:55
· · Firefox 47.0 on Windows

i can't get the hints page to download - been like that for several days

Joann Osteen · 3 August 2016 - 12:24
· · Chrome 52.0 on Windows

Add me to the long-g-g-g list of users who are getting very ticked off with what was at one time a very wonderful web site. Not long ago I was able to find information on my ancestry that I never could anywhere else. Now I can't even get on it, or else it doesn't work properly. If they can't get it fixed and running like it should, then maybe the company should refund all subscription fees back to the people who helped build their followings. I have been here for over 10 years through just about everything, and now with all these problems, I'm about to jump ship for some other program that can give the same help as this. I don't want to, but my time is as limited as my ancesters were. Please wake up and get us all back on track.

Faye Rogers Murphy · 31 July 2016 - 20:06
· · Chrome 51.0 on Windows

I am so tired of ancestry constantly upgrading every day, you can't work on your tree. One minute the gallery is available then gone. Everytime I try to attach media it disappears. This has been happening for over a week. I pay too much money for this to be happening.

Pam Fisher · 30 July 2016 - 14:16
· · Chrome 51.0 on Windows

What is going on? I noticed that several people have been having trouble for three days. Does that mean that everything I have entered for three days will not be saved. A lot of money for such unreliability. Are there other sites that provide the same service?

John Talieri · 30 July 2016 - 14:13
· · Chrome 51.0 on Windows

Ancestry is back up

Jennifer Keen · 30 July 2016 - 14:04
· · Chrome 51.0 on Windows

Ugh. I just joined last month and am seriosly considering a diffrent site... but there is so much there already. I am thinking about taking all the info I've gained and backing it up and trying to put it on a diffrent website somehow, or backing it up on my computer. Thinking of looking into software on the computer.

Cindy Scott Slone · 30 July 2016 - 13:56
· · Chrome 51.0 on Windows

ancestry is totally down for me also. Saturday morning, not good

Diane N Bill · 30 July 2016 - 13:53
· · Chrome 51.0 on Windows

Not working for me, sucks.

Susan Esposito Lukes · 30 July 2016 - 13:52
· · Chrome 51.0 on Mac

Down for me now, but it's hardly noticeable because, even when it's up and reachable, it's slow and unreliable.

Courti Weaver · 30 July 2016 - 13:51
· · Chrome 49.0 on Windows

Ditto here, still can't get on today or last night.

Lisa Elza Little · 30 July 2016 - 13:49
· · Chrome 51.0 on Windows

Connection times out; unable to log on.

John S Cook · 30 July 2016 - 13:48
· · Safari 9.1.2 on Mac

If you are on Comcast in the DC region, all of the domains owned by Ancestry.com cannot be loaded or pinged. However, if you connect by Verizon Wireless, all is good and normal.

Anthony Gray · 30 July 2016 - 13:34
· · Chrome 46.0 on Windows

Not working for me either. Just super....

Brenda Carol Booze · 30 July 2016 - 13:28
· · Safari 9.0 on Mac

Ancestry.com is NOT up.

Audie Kennedy · 30 July 2016 - 13:26
· · Chrome 51.0 on Windows

Cannot connect to Ancestry. "This site can’t be reached" is the error message my browser is giving.

Michelle Franzen Cocchia · 30 July 2016 - 13:11
· · Internet Explorer 11.0 on Windows

Not able to connect to ancestry.com. Have tried several times

Louis M. Izzo · 30 July 2016 - 13:08
· · Firefox 47.0 on Mac

ancestry not loading at all here in Vermont. The connection times out.

Eileen Murray-Grinolds · 30 July 2016 - 13:07
· · Chrome 51.0 on Windows

Ancestry down now

Cindy Clark Kelly · 30 July 2016 - 13:06
· · Safari 9.1.2 on Mac

Glad to know I am in good company for being unable to log into ancestry...again! When I saw the notice yesterday I knew there would be problems today. Please stop "fixing" things!

Melinda Penrose · 30 July 2016 - 13:06
· · Chrome 51.0 on Mac

Not up for me

Linda McCarty Brooks · 30 July 2016 - 12:59
· · Silk 51.2.1 on Kindle Fire

This is getting ridiculous. Way to much money for the amount of actual time on the site.

Denise Neufeld · 30 July 2016 - 12:44
· · Chrome 51.0 on Windows

I read yesterday at the top of the page that they would be doing updates so the site would periodically be unavailable.

Sherrill Randolph Dunsmuir · 30 July 2016 - 12:40
· · Safari 9.1.1 on Mac

Ancestry.com will not load on my computer or any mobile device.

Virginia A. Davis · 30 July 2016 - 12:29
· · Firefox 47.0 on Windows

I can't get on ancestry. I've about 6 times in the last half hour . I keep getting www.ancestry.com took too long to respond. ERR_CONNECTION_TIMED_OUT

Jeanne Donahue Sheehan · 30 July 2016 - 12:24
· · Chrome 51.0 on Windows

Have been trying for last 3 hrs (since 5:30AM EST) to reach full site on comcast.net with Chrome, iphone & ipad with both Safari and Chrome. All report server is not reponding or took too long to respond. Ancestry App does work on ipad.

Sara Giachetti · 30 July 2016 - 12:11
· · Chrome 52.0 on Windows

Site is unavailable for at least an hour. No problem accessing other websites.

Betty Byam · 30 July 2016 - 12:09
· · Chrome 44.0 on Android

Ancestry Web page is still down

Joan Dewey Valdez · 30 July 2016 - 11:59
· · Chrome 46.0 on Windows

Using Edge, browser reports can't find page.

Larry Costello · 30 July 2016 - 11:09
· · Firefox 47.0 on Windows

I am in Germany and have been trying for over a hour and keep getting the message "Website taking too long to load".

Cindy Tominiyi · 30 July 2016 - 10:57
· · Firefox 47.0 on Windows

I am getting the same error as well. I am on comcast/xfinity too. I too can access from my 4g MetroPCS phone. Seems it must be comcast.

Pammy O'Miami · 30 July 2016 - 10:28
· · Firefox 47.0 on Mac

I can't get Ancestry.com to respond. I've been trying about 30 minutes.

Faye Bedford · 30 July 2016 - 10:18
· · Chrome 51.0 on Windows

Timing out and ditto message re Sara B de Valdas "ERR_CONNECTION_TIMED_OUT" I hve been trying to log on for over an hour.

Michael May · 30 July 2016 - 10:12
· · Chrome 51.0 on Windows

I haven't been able to log in for the last hour. Keep getting message This site can't be reached. Ancestry took too long to respond.

Debby Thomas · 30 July 2016 - 09:58
· · Firefox 47.0 on Windows

I am having the same problem, started about 1 hr ago...not able to connect to ancestry.au - message:The connection has timed out
The server at www.ancestry.com is taking too long to respond.
For the amount of money we pay this is just not good enough...

Patricia Kazakos · 30 July 2016 - 09:25
· · Chrome 51.0 on Windows

keeps saying error

Cathy Balestrieri Burton · 30 July 2016 - 08:04
· · Firefox 47.0 on Windows

Comcast/Xfinity blocking Ancestry.com once again. Works via my 4g connection but not via comcast router.

Ashley Pearce · 28 July 2016 - 02:26
· · Safari 9.1.1 on Mac

I havent been able to connect all day

Matt Fredericks · 27 July 2016 - 23:57
· · Chrome 46.0 on Windows

Might be having DNS issues, but its inaccessible for me using Time Warner right now.

Gigi Hackberry · 27 July 2016 - 21:08
· · Safari 9.1.2 on Mac

I cannot get into Ancestry.com. It just stops and goes nowhere. It gives the message that there is no connection to the internet, but in the last 10 minues, I have been on numberous sites.

Samantha Baehr Tanner · 27 July 2016 - 19:58
· · Chrome 51.0 on Windows

Can't logon to Ancestry.com. Times out. Tried with both Chrome & Microsoft Edge

Carole Cutshall · 27 July 2016 - 19:18
· · Chrome 47.0 on Windows

Ancestry.com is down! Wish they would somehow acknowledge problems. Have tried to call and gave up after 20 minutes on hold.

James T Short · 27 July 2016 - 14:39
· · Safari 9.0 on iPad

Haven't been able to access Ancestry.com all morning- anybody know what the problem is? Other websites are wroking fine for me.

Laura Mathias Stapleton · 27 July 2016 - 12:32
· · Chrome 51.0 on Windows

I can access Ancestry but I cannot get hints to load or see any Census

Denise Lawungkurr Goodfellow · 27 July 2016 - 11:05
· · Safari 9.1.2 on Mac

For over a month I have not been able to access hints. I can see them, but they will not open. I've received no response from ancestry.com to my requests for help.

Deb Kibbe Sitter · 26 July 2016 - 16:57
· · Chrome 51.0 on Android

Today. No access. Looks like happening fairly often
Concerned pay no play ??

Janet Russell Skinner · 26 July 2016 - 15:46
· · Chrome 46.0 on Windows

I cannot reach my DNA page!! What's wrong?

Jane Austin · 25 July 2016 - 04:25
· · Chrome 51.0 on Windows

Windows 10, Google Chrome: Unable to view any member submitted documents, be they photos or text files. Inability to open is a new issue since I took the Win 10 upgrade. What. Is. The. Problem?

Pat Wallace · 22 July 2016 - 17:23
· · Chrome 46.0 on Windows

Continually get an updated subscription offer whenever I click on a link using my FTM tree, and am unable to delete the page. This has been a problem for several days now. Please correct this problem, or at least advise that you are attempting to fix it.

Nancy Harman Anderson Green · 20 July 2016 - 23:52
· · Safari 9.1.1 on Mac

Can't get tool bar to do anything! Have to back door entry to my "people", but then can't merge hints etc. What's up?

Joanne Kearney · 19 July 2016 - 00:17
· · Chrome 51.0 on Mac

I can not get to any of my trees; also clicking on search does not work either...

Pashen Temia Currington Bennett · 19 July 2016 - 00:06
· · Chrome 51.0 on Windows

my tree disappeared ,cant access any trees

Sheila Black Boyd · 19 July 2016 - 00:06
· · Chrome 51.0 on Windows

Having constant problems doing anything on my tree off and on for weeks now. Also format changes when printing out pages.

Natalie Marie Bruce · 19 July 2016 - 00:04
· · Chrome 51.0 on Mac

Entire tree was deleted :( I'm on the free trial version, so I'm not sure if that has anything to do with it, but there's no info to be found. I logged in using a different browser and it showed up for a few minutes, but then I tried to access a family member's info and it said it wasn't availble.

Cindi Scott · 18 July 2016 - 23:52
· · Chrome 51.0 on Windows

something is wrong with the site

Gale Spates Stevenson · 18 July 2016 - 23:47
· · Firefox 47.0 on Windows

I have re started and keep getting "page not available. Tried on 2 different browsers

Maggie Spiry Jones · 17 July 2016 - 20:29
· · Chrome 51.0 on Windows

Ancestry comes up with "This site can’t be reached
localhost refused to connect.
Search Google for localhost sse"

Sue Bramall · 17 July 2016 - 06:08
· · Safari 9.0 on iPad

Page loading is very slow, and not able to save things. Initially on MS Surface, now on IPad.

Cyndi Lynch · 17 July 2016 - 04:29
· · Internet Explorer 11.0 on Windows

I am having problems navigating Ancestry.com. I can log in with no problem, go to my tree with no problem, but when I select someone to open them or click on the leaf, it either swirls or opens to jargon, or gives me "unable to open page" message. What is going on with it?

Kona Head · 15 July 2016 - 16:25
· · Safari 9.1.1 on Mac

Ancestry is dead in the water. I have been trying to use it for 2 days now on Safari, not responsive, there was a notification last night that it was down for maintenance, but it was supposed to be done by 1 am, esdt. Still down

Ewen Riddell · 14 July 2016 - 19:00
· · Chrome 51.0 on Windows

Nay update from ancestry.com folks?

Mary Blood · 14 July 2016 - 05:01
· · Chrome 51.0 on Windows

Ancestry.com has been virtually unusable for about two days now. What IS the problem?

Eileen Adamo · 14 July 2016 - 01:22
· · Safari 9.1.1 on Mac

The site may be up as you report but it is not fully functional.
Any competitors to ancestry.com we can go to?

Cindi Scott · 11 July 2016 - 20:29
· · Chrome 51.0 on Windows

well it ain't working just getting errors

Katy Lawson Brown · 10 July 2016 - 19:52
· · Firefox 45.0 on Windows

I can't access any of the photos or documents in my galleries. The problem started yesterday about noon and continues after re-booting, clearing cache, etc.

David J Fleming · 10 July 2016 - 04:25
· · Chrome 51.0 on Windows

Ancestry.com is much slower than normal for me tonight

Steve Langston · 9 July 2016 - 00:51
· · Chrome 51.0 on Windows

Down.

Barbara Massey Perdue · 8 July 2016 - 21:14
· · Safari 9.0 on iPad

Ancestry.com is not responding. Message says to reload or comeback later....will not reload so only option is to come back later! Disappointing as I just paid my new yearly fees.

John Dow · 8 July 2016 - 21:09
· · Firefox 47.0 on Windows

I can get on to site, but it gets stuck when I try to click onto an ancestor, like its non stop buffering and won't open anything. Yesterday was slow a lot, but now its useless.

Allison L. Klein · 6 July 2016 - 21:10
· · Chrome 51.0 on Windows

I cannot upload photos. I cannot save anything to my tree. The HINTS are always down. Are you overloaded?

Gloria O'Dell · 3 July 2016 - 00:26
· · Firefox 47.0 on Windows

I paid for Ancestry World and I cannot get into it. Is Ancestry now just a scam to get money out of people?

Nancy Hicks Bathe · 2 July 2016 - 01:45
· · Safari 9.1.1 on Mac

haven't been able to access the site at all since 3 am July 1st. and I'm a member now.

Lori Gagnon Anthony · 30 June 2016 - 17:59
· · Chrome 51.0 on Windows

Beverley Brown that is all I'm able to do also for 3 days now.

Lori Gagnon Anthony · 30 June 2016 - 17:58
· · Chrome 51.0 on Windows

Still unable to log in and this is day 3 of no access....what is going on??? I'm paying for nothing!!!!

Vicki Kessel · 30 June 2016 - 13:30
· · Chrome 51.0 on Windows

I am so tired of ancestry logging me out! SOOOOO MAD!

Susan Wells · 28 June 2016 - 23:54
· · Chrome 51.0 on Windows

I am having issues today, last week and a month ago...there seems to ALWAYS be an issue with this webpage. Nothing can be edited, or added. I have tried turning off my security, taking my computer to the shop, empyting this deleting that and NOTHING. Ugh. Tried to call them today and there is a 20 minute or longer wait. Tried to go to their 'Help' page and it won't let me log in..says my password and user id is invalid (is there a different one to use other than the one I access my account with?) I about about 'this far' from deleting my account and looking for someone different....this marriage is just about over....grrrrrrrr!!!!!!

Christina Van Norman · 28 June 2016 - 13:26
· · Chrome 51.0 on Windows

can't edit pages

Bruce Johnson · 27 June 2016 - 23:54
· · Chrome 51.0 on Windows

Extremely slow the past week.

Susan Reece True · 27 June 2016 - 20:46
· · Chrome 51.0 on Chrome OS

Can't open any pages........

Nathan Palmer · 27 June 2016 - 18:41
· · Internet Explorer 11.0 on Windows

adding or editing the tree stopped working

Pat Berry Deneen · 27 June 2016 - 18:40
· · Chrome 51.0 on Windows

Running slow, then slower, then even more slower.
Now totally timed out.
Referesh doesn't work, etc. etc.

Diane Borcyckowski · 27 June 2016 - 18:32
· · Chrome 46.0 on Windows

I can't access any of my people on my tree

Cindi Scott · 27 June 2016 - 18:32
· · Chrome 51.0 on Windows

nothing is loading

Pauline Benner Cooper · 26 June 2016 - 02:21
· · Chrome 51.0 on Windows

Running as slow as molasses in the winter. Grrr . . . surely they know? or do they?

Margo French · 25 June 2016 - 20:48
· · Safari 9.1.1 on Mac

I cannot open any documents or records using the interactive service. This is happening more and more. ANCESTRY...get it going or you will start to lose customers!

Georgia Camp Coffey · 25 June 2016 - 17:57
· · Chrome 51.0 on Windows

Trying to search and edit. It is taking forever to save. Also, just tried to review a source on the facts page and got the error that this is not available, try later. What is up?

Owen Harris · 25 June 2016 - 13:00
· · Opera Next 38.0.2220.31 on Windows

Paid for DNA kit and can't activate it. Nor can I access my records or search. Has behaved until today

Teresa Moore Essex · 23 June 2016 - 17:24
· · Chrome 51.0 on Windows

I have been having issues also with viewing the profiles or anythings else on my trees for several days now. I have called Customer Solutions Associates fours times and follow their steps but still nothing a blank page. I also get the "unexpectedly dropped the connection" message. I am paying for nothing right now.

Mary Lynn Sedivec · 22 June 2016 - 20:28
· · Chrome 51.0 on Windows

Frustrating poor performance and errors

Mary Lynn Sedivec · 22 June 2016 - 20:28
· · Chrome 51.0 on Windows

I have been having performance problems for 3 days, and now I cannot view any of the images, getting an error "interactive.ancestry.com refused to connect". I have used three different PCs, two different browsers, re-booted. Ancestry you have a major problem and should be broadcasting the error!

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