Ancestry.com website not working? Is it down right now?

Ancestry.com Server Status Check
ancestry.com screenshot
AncestryWebsite Name:
www.ancestry.comURL Checked:
Response Time:
Last Down:
Checking Ancestry
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Ancestry Website Status History
Ancestry.com server report and response time

The above graph displays service status activity for Ancestry.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
18.Apr.2014
23:1347.04 ms. 
19.Apr.2014
01:5146.63 ms.
19.Apr.2014
04:4447 ms. 
19.Apr.2014
07:3347.08 ms.
19.Apr.2014
09:4246.82 ms. 
19.Apr.2014
11:4246.89 ms.
19.Apr.2014
13:4546.93 ms. 
19.Apr.2014
15:4646.81 ms.
19.Apr.2014
19:1846.69 ms. 
19.Apr.2014
21:2346.94 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 22:43

We have tried pinging Ancestry website using our server and the website returned the above results. If ancestry.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Ancestry.com?
Top Comments ▼
Dorothy Johnson · 27 March 2014 - 13:02

Keep getting 'page unavailable' or 'object moved'. I can get to ancestry.com home page; it shows me signed in, but doesn't show my trees under the Trees tab. Scary!

Heather Reichert · 27 March 2014 - 13:37

Get it together already ancestry! We pay out the nose for a subscription... which wouldn't be so bad IF we were able to access it when we want/need to!

Yesterday I couldn't synch my tree... today this

"We’re sorry, this page is temporarily unavailable. You can try reloading the page, or come back later."

And at the top of the page: "Note: You may be experiencing some intermittent service with the Ancestry.com website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible."

▼ Latest Comments
Margaret Anderson Martin · 1 day 2 hours 7 mins ago

Is ancestry down for anyone else?

Lauren B Conklin · 3 days 21 hours 29 mins ago

Yay, the Target website works again. Still a no go for ancestry.com. I can still use it on IE.

Ian Skeats · 4 days 7 hours 55 mins ago

had trouble logging on did not recognise my name or password changed password now works...

Lauren B Conklin · 4 days 20 hours ago

I can't log in to ancestry.com or use the Target website in Chrome but I can in IE. This same thing happened with Walmart and Kohls a few months ago. I fixed that by accepting all cookies. But that doesn't work for ancestry or Target this time. More to it this time . This is total BS.

Dorris McKinney · 11 April 2014 - 11:52

Have been trying for 2 weeks to get invitations sent out to my family. Have tried remove/reinvite 8 times. Check emails both ways and all are a-okay. Doing invitations the same way that I have been doing them for years and never had any problems until now.

Fran Welts · 8 April 2014 - 04:14

Cannot log in - have been a member for 10 years and now this morning it keeps saying the info isn't right, it is, but it won't let me in!!!

Deborah Raven-Lindley · 7 April 2014 - 17:16

Noticed something was wrong when I needed to delete several persons off a tree branch... and nothing would happen. Tried repeatedly until I had the brains to come here and realize the site is not responding. Likely I was still able to perform other functions because of having repeatedly been toggling to pages already visited.

Martha-Ann Hames · 6 April 2014 - 18:05

I have paid 300 plus in jan, 2014 and can't get acces to any thing, they want me to sign up. I will got to my credit company and ask for credit on my account and cancel. Thank you

Pam Lambert · 30 March 2014 - 14:02

I only get a blank black page preventing me looking at anything. Been like that for three days now. I can expand the index and even download a page from the blank black page but I can't see the page at all.

Chris Finch · 27 March 2014 - 14:19

Tree viewable, no profiles accessible, thus no hints, photos, etc.

Wendell E. Pope · 27 March 2014 - 14:14

Can't get to my trees, I'm logged in but can't work with trees. Called CS but line is busy>

Lisa Craig · 27 March 2014 - 14:05

only the generic portion of site is working, all trees unavailable for the last 2 hrs i've tried to get on.

Mark Stephens · 27 March 2014 - 14:01

My trees are not available and my recent activity is not being shown on my home page...

Mark Isaac · 27 March 2014 - 13:56

Ancestry is down for me too, its a common issue with the loss of access to trees, usually restored to service quite quickly.

Heather Reichert · 27 March 2014 - 13:37

Get it together already ancestry! We pay out the nose for a subscription... which wouldn't be so bad IF we were able to access it when we want/need to!

Yesterday I couldn't synch my tree... today this

"We’re sorry, this page is temporarily unavailable. You can try reloading the page, or come back later."

And at the top of the page: "Note: You may be experiencing some intermittent service with the Ancestry.com website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible."

Pam Bolton · 27 March 2014 - 13:33

just talked to ancestry - they are having a nationwide website issue - hope to have it back up and running within the hour. (not happy about the continuing issues on the site!!!!)

Tom Howell · 27 March 2014 - 13:29

I've had intermittent problems for several days now. As of about 3PM CST, my tree is visible but loading any given relative (including myself) generates a Page Not Available. I hate it when this happens, especially when you are on a roll.

Joseph Hayek · 27 March 2014 - 13:28

3rd day in a row unable to access my tree without getting kicked out

Dianne Robison Norris · 27 March 2014 - 13:23

My tree also does not come up. My DNA matches say they are not linked to a tree, even though they have been for over a year now. FIX IT!!!!!

Tom Hodgdon · 27 March 2014 - 13:19

If you call Ancestry.com the don't know there was no access to your own tree. This has been a problem for 10 days now. Maybe if enough people call they will fix it. They have a systems problems every since Ancestry.com was bought out. Consensus is that all the free time is eating up server capacity. They didn't even know that the message that "Your tree is not available right now" has been popping up for over two weeks. Customer service there has got to be included in the information loop eventually or it's all down hill!!

Long Gramps · 27 March 2014 - 13:18

My trees are down. This is why I bought Family Tree Maker... in case they lose my trees I can get my tree back from FTM!

Don Stout · 27 March 2014 - 13:16

Can access home page but can't access any individual profiles in my tree. Get error message to try later or try reloading page. Reloading page does not help. I have hundreds of hours of time invested in this site and my family tree not to mention all the money spent on subscriptions that it makes it impossible not to continue to use. The constant problems with the site are increasingly more troublesome and frustrating. Customer service is non-existent anymore and they are not proactive in letting subscribers know of problems and what they are doing to fix them. I would be hesitant to recommend the site to anyone until they get their act together.

Eileen Sosville Cleckner · 27 March 2014 - 13:09

Was able to log on but can't access trees. Now can't log on.

Dorothy Johnson · 27 March 2014 - 13:02

Keep getting 'page unavailable' or 'object moved'. I can get to ancestry.com home page; it shows me signed in, but doesn't show my trees under the Trees tab. Scary!

Melody Clark McArdle · 27 March 2014 - 12:52

I was working and suddenly I clicked on a person to view their profile and I keep getting: We’re sorry, this page is temporarily unavailable. You can try reloading the page, or come back later. Tried that, and nothing. I hate this because I thought that I might be able to get something done this afternoon.

Marlene Bracks · 26 March 2014 - 04:38

Cannot load tree with information, leaves not responsive.

David Bowles · 26 March 2014 - 01:16

Unable to get on Ancestry.com from Jackson, MS. using IE or Firefox.

Mau Loa Ohmy · 25 March 2014 - 16:34

Can't get into ancestry.com.. It is saying ERROR or UNAUTHORIZED data.. what is the problem?

Harvey Hawkins · 25 March 2014 - 08:56

Fix it, or give me credit for the month of March!

Janet Higman · 24 March 2014 - 03:18

Ancestry UP but can't search! "We're sorry - temporarily unavailable, try again later". Their idea of temporary and mine differ!

Kathy Warton · 21 March 2014 - 05:34

Can't get anything to work on ancestry... what is going on with this site?

Marsha Newton Kirchmeier · 13 March 2014 - 08:47

I cannot access - it stalls - sometimes if I double click on everything it may appear - or if I 'stop loading' the page... any suggestions... It has been this way all week.

Charlene Doane King · 12 March 2014 - 11:56

Family Tree Maker 2 for Mac and Ancestry are not talking to each other. I have been on for a short time, synced my tree after making a few additions. After another 10 minutes or so, I tried to sync again, only to be told that my tree is not synced with Ancestry that I have to upload it again! My tree has been uploaded and synced for over three years! What gives! Tried to call, I waited over 15 minutes with not response, so I hung up.

Melissa Middendorf Hart · 11 March 2014 - 13:06

Just paid for a membership, and I was able to use the site for 15 minutes and now I can't get back on.

Sandra Swanson · 8 March 2014 - 21:33

All my other websites are fine. Ancestry.com's front page comes up and that's it. Cannot get any farther than that. Cannot log in and cannot even do the "free trial. At least I now know it isn't me.

Debra Walker · 8 March 2014 - 13:27

I wonder if anyone at Ancestry views these comments? If so, you'd think they would fix these problems. I'm a long-time subscriber and my annual membership will be up for renewal in a couple of months. If they do not work out these bugs, I will be canceling my subscription.

Patricia Hildebrandt · 8 March 2014 - 13:27

no matter what I click on I get the message :

We’re sorry, this page is temporarily unavailable. You can try reloading the page, or come back later.

You might also find one of these links useful. Create a free online family tree - Search for historical records - Learn about AncestryDNA - See how to get started in family history

This is definitely an ancestry problem.

Chris Moule · 8 March 2014 - 13:13

Down for me too - yet home page is always available - presumably so that they can says that the site is available...

Bradley Jenkins · 8 March 2014 - 13:09

I have been using Ancestry.com all day and it just quit, I signed out and signed in and when I do a search it comes up, We’re sorry, this page is temporarily unavailable.

Owen Windrow · 8 March 2014 - 13:09

I like the way it says it is up and reachable but doesn't function at all. Maybe you can log in, but then everything freezes up on their site. I have been a member for a few years now and it is this off again on again quirks like this that drive a person crazy!

Tammy Daniels · 8 March 2014 - 13:09

Ancestry suddenly won't load my family trees - they're not even listed. This the first time I've encountered this issue.

Kathleen Mattaliano · 8 March 2014 - 13:00

As of today March 8th, 2014 the site just went down with out any notice. It is as if I am not a member.

Pam Shortis · 2 March 2014 - 07:06

Can get to the home page, and the menu bars are coming down as they should, but none are accessible. I know it's Sunday but still... it's one of the few days I get the time.

Christy Rhoden Lynch · 1 March 2014 - 18:18

I called ancestry.com this morning and was told it was me also. I cannot access the tree at all. I get an error basicly saying there is no such site as trees.com. I also cannot access the hints, etc. This is getting rediculous. We've only had the site for about a week. I did everything I was told to do and it's not me because I tried the laptop that is brand new and it still won't work. Please help. I'm not going to renew my subscription either. There are other sites for that matter.

Andy Pritchatt · 1 March 2014 - 15:19

I've been trying to work on my family tree since 08:00 GMT and now 23:15 GMT and still no access to Ancestry. Tried different browsers and a linux machine but google chrome, firefox and IE say no... I did mange to get on to the Ancestry help pages but that didn't help at all

Gwen Rock.Morrow · 1 March 2014 - 12:19

Can't get on the website all day today?! My membership expires in just days and I'm very frustrated not to get some answers today!!

Cindy Carmody Spence · 1 March 2014 - 09:35

No its definitely down... have done all the suggestions you made for MY computer. All other sites open.

Dale Reed · 1 March 2014 - 07:54

the website comes up but it won't load any of my trees, on 2 computers and an iPad. just busy on Saturday morning? They should be able to handle a Saturday.

Peter Buckley · 22 February 2014 - 01:53

All my relationships are out of whack. My father is now my grandson. My 3rd Great Grandfather is now my 3rd great grandfather of wife of great grandson. What is happening?

Eve Medium · 20 February 2014 - 16:21

I can log in but cannot add anyone to my tree screen comes up but freezes We pay big bucks per month to be apart of this site its useless if you cannot grow your tree Please get this sorted with all these complaints I feel a class action coming on How about a refund

Dottie Laker · 18 February 2014 - 10:32

Recent Member Connect Activity¡ An error occurred
We're sorry. The Member Connect service is unavailable. Please try again later.
Your Family Tree is unavailable. Please try again in a few minutes.

Again again and again... frustrating isn't the word... get this fixed Ancestry..

Tammy Aho · 16 February 2014 - 14:45

I keep getting a message for the last 3 days when searching (This page can't be displayed) very frustrating

Kate Orr · 5 February 2014 - 13:14

Ancestry won't work on any browser unless I am either on my iphone or ipad's Ancestry application. Otherwise, the website is completely useless in its current state.

Don Stout · 4 February 2014 - 11:43

Ancestry crashes every day at various times of the day when working with hints. Get various error messages including "hint system offline" retry. Extremely frustrating as this has been going on for weeks now. I'm to the point of not renewing my subscription until it is fixed. They don't even bother to let you know what is happening with the system that is causing problems for many.

Barbara Fried · 1 February 2014 - 21:13

When I get to the main Ancestry page (I'm already signed in) everything is locked. I can't open anything. Also, it locks up my entire computer and I have to re-boot my computer.

Frankie Roberts Krausse · 29 January 2014 - 22:05

I have updated Jave, deleted my cookies and still are having problems with saving images to my computer. It has been an occurring problem for almost a year now for some data but in the last week or so it is on all the data that I want to save. It absolutely does no good to ask the help desk. they just say delete history and cookies. wish they would get their act together. It's almost time for a renewal in Feb.

Steve Gensler · 26 January 2014 - 20:17

Haven't been able to access ancestry.com DNA page for several weeks now. Very frustrating. Tonight tried going to their Help page and that's down too!

Debra Walker · 24 January 2014 - 15:41

I can access sight, and actually find a pertinent record, but it won't save it... it just displays "waiting for ancestry" until it times out, then takes me to the previous page.

Lola Cain · 24 January 2014 - 13:40

This is incredibly frustrating. Every time I sign on and do just one or two things it boots me off. I want to get my information into the site so I have better chances of connections - - but it is VERY inefficient!

Margaret Ellen Ferriter Campbell · 24 January 2014 - 09:16

I have been trying to do real work on Ancestry.com for three days. I can access the site but only a few bits of data can be added with the majority of pages inaccessible or so very slow as to be impractical. Very frustrating because there is no way to contact them and find out when to try again. They just keep posting this info that they are 'working on it'. I saw they were working on this last night and hoped they had fixed the problem, but it is still not working. Tried various browsers and even my mobile app and none of it works consistently or longer than a couple of minutes. I agree that the fun is going away from Ancestry. So many issues now but I can deal with them if it would just work!

Don Stout · 21 January 2014 - 13:18

Ancestry slow and continually crashing today. This has been happening on and off for weeks. They obviously are having problems and not letting us know about it. What's really frustrating is no way to contact them to find out what is going on!

Pamela Downer · 19 January 2014 - 04:03

I forgot my password and clicked on the required link, got the email about resetting it and the email is actually blank. Tried to sign in again but it defaults to ancestry.ca and not ancestry.com. Very annoying.

Pam Bolton · 18 January 2014 - 19:49

just talked to support - they think it's *my* issue... was told to clear cache, clear cookies, update flash, update java... heh - I'd already done all that and more for troubleshooting. It's THEIR issue, not ours!

Christyn Olmstead · 18 January 2014 - 19:37

Incredibly slow, pages don't load completely. I'm constantly stopping and refreshing to try to see page contents. What a pain.

Janet LaMotte · 16 January 2014 - 10:09

Has ancestry.com been hacked? It refused my id & password. When I tried to change my id & password, it wanted me to buy another subscription.

Ron Tipton · 14 January 2014 - 21:22

Very frustrating. I cannot update my family tree on Ancestry.com. I'm using Safari. This is inexcusable. I had the same problem several weeks ago when I was trying to update my family tree. God knows I'm paying enough ($300 a year) to have a website that should work.

Paul Michael Dawson · 10 January 2014 - 19:13

I haven't been able to log on to ancestry.com for the last several days. Never had this issued in the over six years I have had a subscription. No issues with other sites. Any suggestions?

Barbara Fowler Smith · 7 January 2014 - 12:18

Something is constantly going wrong. This has been ongoing for nearly a year and we are just counseled to have "patience" by tech support. Since Ancestry.com will not refund one red cent or give one extra minute on the rather expensive subscription service this is disheartening. Currently, they state they have "fixed" yet another problem. Want to bet twelve more issues crop up over the next week? If so, that will be just a continuation of what has been going on for months now. It's both frustrating and depressing to have what was once such a great service--and worth every penny--to become a dysfunctional, money grubbing, non-responsive behemoth. And yes, we do get sweet little messages for each post, imploring us to "clean cache and cookies, " and "check your browser" and "send us a private message" and "have patience" but geeze folks, it's time to get this site fixed.

Liz White · 7 January 2014 - 11:48

Havent been able to access site properly..doesnt recognise emial address and will not sync my trees. Whe I do ocassionally manage to access it doesnt list my trees at all.

David Robert Quinlan · 7 January 2014 - 11:38

Im glad i checked this site ive been on the phone to ancestry a good few hours as its been dead for me also cannot log in at all running very slow spoke with 4 people that said the problem is with my pc i ended up restoring my pc to factory settings only to see it still not work if only i came to this site first

Annette Morin · 7 January 2014 - 11:33

Ancestry.com is down for me also - slow - slow -slow - If there are issues, I wish ancestry would let us know, so I can do something else!

Julie Mainstone-smith · 7 January 2014 - 11:20

Come on Ancestry, get your act together - the free trials do seem to be affecting those of us who are already paying!

Valerie Connell-mir · 7 January 2014 - 09:57

Free trial ends tomorrow so all should be up and running... really Ancestry give us some credit. We re intelligent people who understand what you are up to!

Don Stout · 5 January 2014 - 13:02

Have had trouble with intermittent outages for two days now when working with hints. The site has been having problems on and off for weeks now. Frustrating to say the least.

Janet Taylor · 5 January 2014 - 07:41

When I click on attached sources I get an error message "the page is temporarily unavailable try reloading or trya again later" when I reload the page I get the same error message

Phyllis Mae Hind Neeley · 4 January 2014 - 20:25

Am having trouble adding or deleting people to my family. What do I need to do to correct this problem or is it your problem that you can correct.

Terri Weispfenning · 30 December 2013 - 18:51

Every "Review Hint" link takes me to a full page ad to "Explore the record match you just found – and much more – FREE for 14 days." ... instead of the record data. Frustrating!!

Alan Sadowsky · 28 December 2013 - 09:11

I just love when Ancestry makes some of their premium content available as a "gift", and then mysteriously manages to suffer technical difficulties so nobody can actually take advantage of their "generosity". However, that's just the tip of the iceberg for the past few months. Enough excuses and apologies Ancestry. How about fixing your problems so the millions of paying customers you "value" can actually use your site and get what we paid for.

WJ Fletcher · 28 December 2013 - 09:09

Saturday morning, full pot of coffee and all of our document binders out... on vacation, hoping to work on some GGGP connections... Kids here with laptops, Wife on Mac... you get the picture... how hard it is to keep the site up? really? Bad enough we put up with the poor Filipino translations of records... are they doing the IT now too?

Eric Seidel · 28 December 2013 - 09:08

Eric Seidel reports: my wife can not access the "grave yard" as I call it. My wife sometimes regrets signing up for this site... but has a year's work on her Nelson family tree ... so is stuck with unreliable site.

Apostle Amanda Sherrell · 28 December 2013 - 09:06

Home page is working but i cannot access any of the other pages.. I get this error "The service is unavailable." when i try to access my family tree or do a search.

Susan Carnes · 28 December 2013 - 09:00

I am so sick of their shit. How sick of their shit am I? Sick enough that I've been banned from commenting on their Facebook page. F#!k you Ancestry.com

Steve Remsing · 28 December 2013 - 09:00

Obviously down, yet again. For what they charge, there should not be this much outage for paid subscribers.

EdrieAnne Broughton · 28 December 2013 - 08:57

I can get my list of people with hints just fine, but every person after that that I click on I get "this page can't be displayed" message.

James Blackler · 28 December 2013 - 08:56

Just to add to the statistic, I cannot get past the first page either. Today 28th Dec 2013. 17:00 CET. Login works (presumably supporting the allegation the site is reachable) but any attempt to search either freezes or delivers a "cannot display page" message. Indicates to me that the problem is Ancestry and not the web generally. Having has a free test for the last few days (with no problems) then decided to subscribe today and a couple of hours later no service, I am really impressed. Was wanting to use the holidays for some intensive searching.

Linda Scarborough · 28 December 2013 - 08:56

Typical weekend when a promotion is going on. Middle of the night or week days everything is OK, but busy weekend traffic makes something crash pretty often.

Sally Smith Burkett · 28 December 2013 - 08:45

No functions are working. Only access to the home page. A server check shows site is up but does not check for functionality. It would go a long way for Ancestry to simply post information about the problem since it is clearly a site issue.

Patty Jordan Ellis · 28 December 2013 - 08:44

All of ancestry.com is free this weekend. I think it must be the people without subscriptions using the website and overwhelming it. This is quite annoying for us with paid subscriptions. All I can see is the homepage, but can't do anything at all.

Paul Marinaro · 28 December 2013 - 08:40

I've been having trouble from my Mac for the past three days... having to keep logging in repeatedly with every move I make. Today, I can't get past the home page. Very frustrating.

Melody Clark McArdle · 28 December 2013 - 08:30

I was working on Ancestry when I went to try and search for a person, and nothing. Now all I can get is the main page. And Is it down says the site is up, it might be up, but you can't do anything on it.

Harold Bower · 28 December 2013 - 08:29

Can get to ancestry home page, but cannot open my family file or display data in FTM 2014 search window.

Karen Casey-Wightman · 28 December 2013 - 08:27

Been working on Ancestry.com since 5am ET, then all of a sudden 20 minutes ago it says site is unavailable. My computer / browser / IP/ connections all checked out. Free weekend to the public clogging up for the paying users!!! FB has many complaints same as mine.

Jamie Gunderson · 28 December 2013 - 08:27

Was really really laggy now cant do anything on the site keep getting "connection reset by peer" or nothing happening at all

Sammi Miller Sheets · 28 December 2013 - 08:24

Can get to Ancestry but can no longer open the tree or any other link on it. At first it was just slow and buggy but now I really can't do anything at all on it....

Dena Williams Wilson · 23 December 2013 - 16:02

I have been having problems for several weeks. It is about the hints that show up and I check them out and save some of them to my tree it will not do anything at all.

Dottie Laker · 21 December 2013 - 09:56

We’re sorry, this page is temporarily unavailable. also keep changing its mind as to whether I am related to someone grrr... so aggravating, it is like watching paint dry waiting for the age to load.

Mary Gin Starkweather · 19 December 2013 - 21:14

when I check the tree hints for review nothing happens and I can't get the information to load... Thank you

Karra Brown · 18 December 2013 - 14:27

Wow! With all the problems above, I hope I will not be sorry that I just paid for time on ancestry. I hope they get it fixed right away! Lots of features not working well and now down altogether same as those above.

Edit (+2 hours) : I want to apologize for the above statement. I was having some difficulties with ancestry for sure and for certain, but.... I also knew they were working as hard as they could to get it back up and running.

Roger Bates · 18 December 2013 - 14:05

Here we go again, come on Ancestry get something out on the problem, lets see now 3 days of no usage... just when I want it

Pam Bolton · 16 December 2013 - 20:16

getting an error message when clicking on the hints... this has been happening all afternoon. You'd think with the fees we pay, they'd have better service.

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