Ancestry.com website not working? Is it down right now?

Ancestry.com Server Status Check
ancestry.com screenshot
AncestryWebsite Name:
www.ancestry.comURL Checked:
Response Time:
Last Down:
Checking Ancestry
Please wait while we check the server...
Ancestry Website Status History
Ancestry.com server report and response time

The above graph displays service status activity for Ancestry.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
28.Jun.2016
23:4857.26 ms. 
29.Jun.2016
01:5757.17 ms.
29.Jun.2016
06:2257.12 ms. 
29.Jun.2016
10:4457.13 ms.
29.Jun.2016
14:2357.06 ms. 
29.Jun.2016
17:1057.26 ms.
29.Jun.2016
20:1257.3 ms. 
29.Jun.2016
22:1657.14 ms.
30.Jun.2016
00:4857.24 ms. 
30.Jun.2016
02:4959.38 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 04:57

We have tried pinging Ancestry website using our server and the website returned the above results. If ancestry.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Ancestry.com?
▼ YESTERDAY ...
Susan Wells · 1 day 5 hours ago
· · Chrome 51.0 on Windows

I am having issues today, last week and a month ago...there seems to ALWAYS be an issue with this webpage. Nothing can be edited, or added. I have tried turning off my security, taking my computer to the shop, empyting this deleting that and NOTHING. Ugh. Tried to call them today and there is a 20 minute or longer wait. Tried to go to their 'Help' page and it won't let me log in..says my password and user id is invalid (is there a different one to use other than the one I access my account with?) I about about 'this far' from deleting my account and looking for someone different....this marriage is just about over....grrrrrrrr!!!!!!

Christina Van Norman · 1 day 15 hours ago
· · Chrome 51.0 on Windows

can't edit pages

▼ LAST 7 DAYS ...
Bruce Johnson · 2 days 5 hours ago
· · Chrome 51.0 on Windows

Extremely slow the past week.

Susan Reece True · 2 days 8 hours ago
· · Chrome 51.0 on Chrome OS

Can't open any pages........

Nathan Palmer · 2 days 10 hours ago
· · Internet Explorer 11.0 on Windows

adding or editing the tree stopped working

Pat Berry Deneen · 2 days 10 hours ago
· · Chrome 51.0 on Windows

Running slow, then slower, then even more slower.
Now totally timed out.
Referesh doesn't work, etc. etc.

Diane Borcyckowski · 2 days 10 hours ago
· · Chrome 46.0 on Windows

I can't access any of my people on my tree

Cindi Scott · 2 days 10 hours ago
· · Chrome 51.0 on Windows

nothing is loading

Pauline Benner Cooper · 4 days 2 hours ago
· · Chrome 51.0 on Windows

Running as slow as molasses in the winter. Grrr . . . surely they know? or do they?

Margo French · 4 days 8 hours ago
· · Safari 9.1.1 on Mac

I cannot open any documents or records using the interactive service. This is happening more and more. ANCESTRY...get it going or you will start to lose customers!

Georgia Camp Coffey · 4 days 10 hours ago
· · Chrome 51.0 on Windows

Trying to search and edit. It is taking forever to save. Also, just tried to review a source on the facts page and got the error that this is not available, try later. What is up?

Owen Harris · 4 days 15 hours ago
· · Opera Next 38.0.2220.31 on Windows

Paid for DNA kit and can't activate it. Nor can I access my records or search. Has behaved until today

Teresa Moore Essex · 23 June 2016 - 17:24
· · Chrome 51.0 on Windows

I have been having issues also with viewing the profiles or anythings else on my trees for several days now. I have called Customer Solutions Associates fours times and follow their steps but still nothing a blank page. I also get the "unexpectedly dropped the connection" message. I am paying for nothing right now.

▼ LAST 30 DAYS ...
Mary Lynn Sedivec · 22 June 2016 - 20:28
· · Chrome 51.0 on Windows

Frustrating poor performance and errors

Mary Lynn Sedivec · 22 June 2016 - 20:28
· · Chrome 51.0 on Windows

I have been having performance problems for 3 days, and now I cannot view any of the images, getting an error "interactive.ancestry.com refused to connect". I have used three different PCs, two different browsers, re-booted. Ancestry you have a major problem and should be broadcasting the error!

Carol Voss · 22 June 2016 - 20:27
· · Internet Explorer 11.0 on Windows

Just found two records on Ancestry -- I can see them -- but I can't get into them. Frustrating!

Susan Pence · 22 June 2016 - 20:14
· · Chrome 51.0 on Windows

interactive viewer is not working - it goes to a broken link and tells me to go to google with a long number

Richard L Drolet · 22 June 2016 - 20:14
· · Firefox 47.0 on Windows

site still down - interactive.ancestry.com refused to connect.

Richard L Drolet · 22 June 2016 - 19:59
· · Firefox 47.0 on Windows

can not access records after search

Karen H Russell · 22 June 2016 - 14:58
· · Safari 9.1.1 on Mac

For two days, I am unable to save or view hints. I keep getting message that Safari can't find server. I've done everything as instructed and still I can't access pages. It's getting very frustrating and annoying that Ancestry.com always seem to have problems with their hardware/software. Hire a good IT person and stop these continual complaints and ongoing problems/gitches. It's getting so old...

Gale Spates Stevenson · 21 June 2016 - 19:40
· · Chrome 51.0 on Windows

Hints still down, when do the refunds kick in??

Anne Marie · 21 June 2016 - 01:12
· · Firefox 47.0 on Windows

Ancestry - get it together!

Anne Marie · 21 June 2016 - 01:12
· · Firefox 47.0 on Windows

Hints are not accessible - are you kidding me? what's the point?

Becky L Smith · 20 June 2016 - 18:20
· · Chrome 51.0 on Android

Can't access hints right now on both website and app.

Margo French · 19 June 2016 - 20:43
· · Safari 9.1.1 on Mac

Ancestry.com is not allowing access to documents...interactive information. This is happening more and more frequently. I am not happy.

Charles Gustafson · 19 June 2016 - 20:34
· · Chrome 46.0 on Windows

Why can't I get to any Census records, other than index?

John Schindler · 19 June 2016 - 01:28
· · Chrome 51.0 on Windows

Altho you say it works from your server, pings failed for me from both time warner and AT&T.

Lindey Fee Amer · 18 June 2016 - 17:08
· · Safari 9.1.1 on Mac

Tried to buy ancestry DNA. Can't get a log in, can't set up an account, can't open technical support, can't get a single link to open???

Lisa Aruna · 18 June 2016 - 04:28
· · Chrome 51.0 on Windows

not working several attempts for me...over a period of 3 weeks

Colete Morlock · 17 June 2016 - 03:28
· · Chrome 51.0 on Windows

I can get into Ancestry and look at my tree but cannot attach any records.

Margo French · 17 June 2016 - 02:57
· · Safari 9.1.1 on Mac

I cannot open interactive ancestry documents...this has been for several hours. I have a MacBook

Edward Garcia · 17 June 2016 - 02:54
· · Firefox 47.0 on Windows

Can't open documents/records. Get an Unable to Connect message from Firefox.

Linda Gellert · 17 June 2016 - 02:53
· · Safari 9.0 on iPad

Endless loading....can't access attached records to my tree.

Patrick O'Neill · 17 June 2016 - 02:53
· · Safari 9.0 on Mac

The interactive viewer simple is not working

Joyce Register · 17 June 2016 - 02:40
· · Safari 9.1.1 on Mac

This morning I was using the ancestry.com site without any problems, but for the last 2 - 3 hours the interactive viewer simple is not working. Thought it might be my computer so checked that out and still not able to get the interactive viewer to work on ancestry. This went down right in the middle of my adding documents to people so it literally quit working right as I added the document to one family member and went to add it to the next one. It's always something wrong on ancestry!

Courtney Hemperly · 17 June 2016 - 02:33
· · Chrome 46.0 on Windows

Can't access records for some reason they are just endlessly "loading". So frustrating!!

Deb K Hammel OConnor · 17 June 2016 - 02:30
· · Opera Next 38.0.2220.31 on Windows

I'm unable to bring up the Indiana death certificates. This is really a bummer, as i had time to work on my genealogy, but not able to access what i was looking for.

Jodie Reynolds · 17 June 2016 - 02:25
· · Chrome 51.0 on Windows

No Documents will load for viewing, but I can still add them to tree etc

Gary Schepp · 17 June 2016 - 02:22
· · Firefox 47.0 on Windows

Can't view documents.

Lynn Jackman · 17 June 2016 - 02:05
· · Chrome 51.0 on Windows

Can't view documents

Graham Smith · 17 June 2016 - 01:59
· · Firefox 47.0 on Windows

Cannot load or view any documents files or records.

Kristi Elflein Westfall · 17 June 2016 - 01:59
· · Chrome 51.0 on Windows

same problem - can navigate and search but can't open any documents.

Betsy Galbreath · 17 June 2016 - 01:53
· · Chrome 51.0 on Mac

Can't load any documents.

Julie Kilpatrick · 17 June 2016 - 01:52
· · Firefox 47.0 on Windows

Not opening documents

Patty Smith · 17 June 2016 - 01:44
· · Safari 9.1.1 on Mac

Extremely slow downloading documents/images

E Ann Thompson · 17 June 2016 - 01:35
· · Chrome 51.0 on Windows

Cannot open documents.

Andre-Julie Turbide · 17 June 2016 - 01:25
· · Safari 9.1.1 on Mac

Same problem ... can't open documents, won't load.

Dee DeBrito · 17 June 2016 - 01:21
· · Firefox 47.0 on Windows

Can't open any documents

Phil Rodger · 17 June 2016 - 01:18
· · Chrome 46.0 on Windows

Can't open any documents, get the donut of death and then comes up saying can't find page. However can navigate around Ancestry doing searches.

Katy Clare · 17 June 2016 - 01:00
· · Safari 9.1.1 on Mac

Can't look at primary docs. - just won't load; haven't noticed anything else yet.

N.S. Bogusky · 15 June 2016 - 20:30
· · Chrome 51.0 on Windows

Can not get to the hints page. Comes up page is unavailable.

Helen Karl · 13 June 2016 - 19:59
· · Chrome 51.0 on Windows

Problems, problems, problems. Feature unavailable, won't let me add documents to my tree.

John Dow · 13 June 2016 - 19:53
· · Firefox 47.0 on Windows

I'm unable to access gallery feature on Ancestry, message reads unavailable at this time, try reloading page, reload, still won't open. Just me?

Barbara Yonkey · 12 June 2016 - 10:25
· · Chrome 46.0 on Windows

I can only access one of my trees

Carol Veio · 10 June 2016 - 19:55
· · Internet Explorer 11.0 on Windows

I think Windows 10 is the culprit. Ancestry has not worked properly for me since they brought this new website in around September of last year. That's about the time I went to Win-10. Ancestry added new features that are a nuisance, e.g, when you add information, a banner comes up and tells you that you just added something. What! do they think my memory is that bad?@##! It drives me nuts and interrups my research timing, if you will. Growwwl

Daylelynn Teaford Davis · 9 June 2016 - 07:20
· · Safari 9.1.1 on Mac

Keep getting... "Sync Error" ... The last sync failed. An error occurred while "Analyzing Online Changes". Please wait a few minutes, and then try again. ...frustrated.

Vicki Nelson · 2 June 2016 - 21:20
· · Chrome 46.0 on Windows

fb down..... I wish they would let us know what is going on and how long it will be before it comes back up

Arlene Seegers Johnson · 2 June 2016 - 21:20
· · Internet Explorer 11.0 on Windows

Turned on FTM around 3:45 pm. All data on FTM is missing. Have checked suggested places to "find" files. No luck. The web page loads. Have been on hold for 20 minutes. Getting very tired of their advertising. Basically I am NOT interested in assorted fancy connectivity.

Barry Fleig · 2 June 2016 - 16:54
· · Chrome 46.0 on Windows

ancestry down hard it seems

Christina Derr · 2 June 2016 - 16:53
· · Chrome 50.0 on Windows

And it's down. Again. This is annoying. This probably the 12th time this month that it's gone down for me. What exactly am I paying for?

Chris Weber Huber · 2 June 2016 - 16:51
· · Safari 600.1.4 on iPad

Yikes, again it's down

Michelle Coates Leclair · 1 June 2016 - 13:43
· · Safari 9.0 on iPad

They do seem to be adding a lot of new databases, and updating existing ones.

Michelle Coates Leclair · 1 June 2016 - 13:41
· · Safari 9.0 on iPad

Also Ancestry is really not compatible with mobile divces anymore. It used to work great with my iPad now it's a nightmare. Thought it was just my iPad, however I now have a new one and it's just as terrible!

Michelle Coates Leclair · 1 June 2016 - 13:37
· · Safari 9.0 on iPad

Been having difficulties since Sunday! Error messages, inability to load, unable to download photos, difficulty in moving throughout the site!

Denise Nasser · 1 June 2016 - 02:22
· · Chrome 50.0 on Windows

Cannot connect to Ancestry.com.au is anyone else having issues

Tracy Francis · 31 May 2016 - 19:01
· · Chrome 50.0 on Windows

I'm trying to connect on both my iphone and laptop and it won't connect.

Lynda J. Schultz · 31 May 2016 - 14:10
· · Chrome 50.0 on Windows

My photos do not open; can only be seen in gallery as small versions.

▼ LAST 6 MONTHS ...
Martha Milam Carter · 29 May 2016 - 11:36
· · Internet Explorer 11.0 on Windows

Unable to sync FTM & ancestry for 18 hrs. Says FTM is offline.

Vicki Stuart · 29 May 2016 - 09:33
· · Safari 9.1.1 on Mac

Haven't been able to sync my trees for the last 24 hours.

Scooter Randell · 29 May 2016 - 08:27
· · Chrome 50.0 on Mac

Haven't been able to sync all day

Kevin West · 29 May 2016 - 07:16
· · Chrome 50.0 on Windows

wow. for the amount of money that ancestry.com makes, plus their "other" sites, you'd think they would have an arsenal of tech people making it all work smoothly. nope. it's the absolute slowest worst site i use regularly. i've gotta figure out another way.

Judith Gibson · 28 May 2016 - 22:57
· · Firefox 46.0 on Windows

Very sluggish response today. Trying to add facts, kept getting female with blank facts. Have tried to sync tree and haven't managed it yet. Not really acceptable when you look at the cost of a World subscription to Ancestry, then not getting the service

Martha Milam Carter · 28 May 2016 - 21:14
· · Internet Explorer 11.0 on Windows

Still unable to sync trees.

Glynis Tucker · 28 May 2016 - 19:29
· · Safari 9.0 on iPad

Facts for individuals in trees not loading over last couple of days.

Daylelynn Teaford Davis · 28 May 2016 - 15:53
· · Safari 9.1.1 on Mac

Can't sync with Family Tree Maker software ... and online tree will not let me save information from the hints to my tree.

Jim Flack · 28 May 2016 - 15:21
· · Firefox 46.0 on Windows

Unable to use ancestry trees at the moment - just keeps showing a blank page when trying to display people.

Jackie Hale · 28 May 2016 - 15:10
· · Internet Explorer 11.0 on Windows

Not updating properly. Click on individual and it goes to female with blank facts but the gallery is there. Really slow. Does this info get passed on to Ancestry?

Ken Young · 28 May 2016 - 15:05
· · Chrome 50.0 on Windows

Same issue as others, pages won't load with data from trees. DNA and search working. Ancestry appears to have a bandwidth issue. Inadaquate connectivitiy? Servers down?

Barbara Johnson · 28 May 2016 - 15:04
· · Firefox 46.0 on Mac

Not able to sync with Family Tree Maker. Also Ancestry online isn't bringing up things properly.

Barry Collins · 28 May 2016 - 14:57
· · Internet Explorer 11.0 on Windows

Having problems with the "FACTS" in my tree, comes up blank

Chris Weber Huber · 28 May 2016 - 14:45
· · Safari 600.1.4 on iPad

Once agin ancestry is stuck...using Comcast, Safari, u.s.a., Maine. No hint will open, white box on screen... Sorry try later. Downritenow shows ancestry up and running. Of course it's gonna be busy today, perfect time for working ones tree on memorial weekend, ancestry didn't plan ahead, we sure pay enough.

Rob Smith · 28 May 2016 - 14:32
· · Chrome 50.0 on Windows

UK site very buggy, typical is when i have subscibed !

George Dalton · 28 May 2016 - 14:32
· · Safari 8.0.8 on Mac

I can't view individual profile pages on Ancestry.com

Valarie Antonsen · 28 May 2016 - 14:29
· · Safari 9.0 on iPad

Having problems getting into my hints. Won't allow me to view. Says try again. So i did and nothing happens. Not a good time as I have a long weekend to work on my tree! #getitfixed

Jacki Adipietro · 28 May 2016 - 14:28
· · Chrome 50.0 on Windows

I am experiencing the same issues today.

Janet Evans Houser · 28 May 2016 - 14:21
· · Chrome 50.0 on Windows

very slow. When it opens the individual pages contain no facts such as relatives, etc. Sometimes these will appear after 5 minutes. Links do not respond when clicked

Susan Van Benschoten · 28 May 2016 - 14:16
· · Chrome 50.0 on Windows

Unable to view family tree on Ancestry.com. I wish they would have a live status for known problems so we didn't have to wonder all the time.

Penny Nordin Serrato · 28 May 2016 - 14:14
· · Chrome 50.0 on Windows

Can't load individuals in my tree can only view family view, if I try to go to individual profile I get nothing just a blank profile page.

Janet LaMotte · 28 May 2016 - 14:08
· · Chrome 50.0 on Windows

Ancestry won't let me do anything with my familytree. I can log in, pull up the tree but can't add any info or link any sources

Len Hendershott · 28 May 2016 - 13:58
· · Chrome 50.0 on Windows

Drops my tree. Cannot continue.

Becky Barnes · 28 May 2016 - 13:45
· · Chrome 50.0 on Windows

Saying my information is gone on people

Denyse Phillips · 28 May 2016 - 12:40
· · Internet Explorer 11.0 on Windows

Taking ages to load edit page. Then facts are blank if I go back to profile page, asking me to add mother, father etc when all the facts are recorded

Janine Figliola · 26 May 2016 - 20:11
· · Chrome 50.0 on Windows

Ancestry not allowing Hints links to work. Click on View Hint and nothing happens. Aaahhhh!!!!

Julia Barnes · 26 May 2016 - 20:05
· · Firefox 46.0 on Windows

My links to sites on Ancestry are not working.

Samantha Clark · 26 May 2016 - 19:27
· · Chrome 50.0 on Windows

I keep getting network connection error every time I try to load a hint or open a bio page

Eric D. Martin · 26 May 2016 - 19:18
· · Chrome 50.0 on Windows

Site not loading pages, getting error messages when trying to load hints. No cusomter support or email links of course.

Danny J. Blubaugh · 26 May 2016 - 19:08
· · Firefox 46.0 on Windows

Pages intermittently are unable to load, with error that server is unavailable.

Brenda Bookter Pratt · 21 May 2016 - 19:08
· · Internet Explorer 11.0 on Windows

Having problems uploading pictures to gallery. The upload "times out"...cannot upload pictures due to "timed out" problem for over 12 hours, now.

Gail McCann Dede · 20 May 2016 - 13:57
· · Safari 9.1.1 on Mac

No response to any links on the home page. Cant even log in. WHAT??? and they charge this much for this service. Thinking of dropping and going to one of the free sites.

Ken Walkling · 20 May 2016 - 12:00
· · Firefox 46.0 on Windows

Not attaching records and sources AGAIN. Which oneof their benighted servers is down now?

View Older Comments

Remaining 873 more comments.

Submit a comment using your Facebook ID.

Is Ancestry.com down for you right now? Submit your comments about Ancestry.com service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.