website not working? Is it down right now? Server Status Check screenshot
Ancestry UKWebsite Name: Checked:
Response Time:
Last Down:
Checking Ancestry UK
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Ancestry UK Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
10:1347.03 ms. 
12:2346.87 ms.
16:1347.11 ms. 
18:1346.78 ms.
20:2347.18 ms. 
22:3347.12 ms.
01:3546.69 ms. 
04:1446.72 ms.
07:3546.92 ms. 
10:1447.11 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 11:24

We have tried pinging Ancestry UK website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry UK - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Yvie Johnson · 8 April 2014 - 09:59

This is an issue with ancestry and not with any of my devices. I have tried to access the site from iphone, imac, ipad, dell laptop and packard bell laptop...and with chrome, firefox and safari. None of the devices or servers worked. Therefore it is Ancestry's problem that needs to be resolved, or they should allow access for free!

Barbara Taylor · 30 March 2014 - 16:52

Having problems viewing images and loading page and images. So frustrating!

Loraine Ruddle · 22 March 2014 - 07:18

The website keeps freezing - this is not the first time it has happened. I have tried refreshing and emptying cache etc and it doesn't work. You charge enough for your memberships, the least you can do is have a system that operates.

Valerie Collymore · 8 March 2014 - 17:06

Cannot access Ancestry UK at all at the moment

Rose Ryan · 6 March 2014 - 15:11

I'm with broadband in Ireland and also having problems with Menus are dropping down but nothing happens when clicked on. The help and contact also not operating. My membership is up in 3 weeks time and I had hoped to get some final work done on my tree before I run out of time. Very frustrating considering the cost of it.

Jeanette Archbold · 2 March 2014 - 09:48

Still not able to do anything on Ancestry. Like Pam Shortis, menus are dropping down but nothing happens when clicked on. I'm trying to access from the US so it can't be a BT issue, frustrating!

Pam Shortis · 2 March 2014 - 07:22

Can get into the site and menu bars are dropping as they should, but nothing is accessible. Running Windows 7 with Chrome.

Kathy Bradshaw Dychton · 1 March 2014 - 15:27

Rochester, N'Y here and its still down at 6:30pm

Maxine Houghton-Jones · 1 March 2014 - 13:43

Been down all evening - so annoying as set time aside purely for this today.

Maureen Alexander · 1 March 2014 - 12:40

I cannot access Ancestry either and my internet connection is ok

Adam Staines · 1 March 2014 - 12:02 down for hours and .com; used multiple entry routes.. its you ancestry and not all of us....

Wendy Dodds · 1 March 2014 - 11:39

Still not working!

Paul Cooper · 1 March 2014 - 10:50

Trying for hours from New Jersey USA.. can't connect, so nothing to do with a BT Hub.. it's an Ancestry problem.

Pete Norris · 1 March 2014 - 10:45

Once again. The site is working perfectly and I've just logged in and out to check its not limiting log ins or anything. If you cannot access your site it IS a problem with your ISP and their route to Ancestry NOT the Ancestry website. That is what this site checking is telling you. It is BT you need to chasing up and complaining to/about.

Alison Kukla · 1 March 2014 - 10:42

Just rebooted my BT broadband hub as suggested but it has made no difference. Chrome won't load anything.

Carole Shrigley · 1 March 2014 - 10:23

Definitely not good enough considering the price they charge per year and to have it fail on a weekend when it should expect higher usage is absolutely not acceptable. Phoned this morning and was told that they did not have a problem and that it was my internet provider who was at fault. Sorry not good enough there is obviously an interface problem with Ancestry and they need to address this AT ONCE or many people will be taking their business elsewhere.

Lindsay Farwell · 1 March 2014 - 10:08

Website and family tree opening but cannot view any originals.

Pete Norris · 1 March 2014 - 09:22

If you are BT broadband customer and you are having problems today accessing its a BT problem. Apparently switching off your BT hub for 30 secs and then on again is reported as fixing the problem. Even if you access other sites ok this still applies. Site is definitely up for non BT users. Hope that helps.

Kate Colvin · 1 March 2014 - 09:00

not loading all day

Wendy Dodds · 1 March 2014 - 08:28

Loads Home page but that's it - can't load family trees - same whichever browser I try - very irritating.

Alison Kukla · 1 March 2014 - 07:47

Intermittently available but when it is I can't view any original records

Kathryn Young · 1 March 2014 - 07:45

not working for me

Andy Coulstock · 1 March 2014 - 07:25

ancestry uk hasn't been accessable for a few hours now for us

Diane Ovett · 1 March 2014 - 06:11

Ancestry down despite saying it isn't. Is anybody listening at Ancestry?

Mick Holmshaw · 1 March 2014 - 05:59 is down again. I cannot access it from any browser - although your site says it is up and accessible

Elaine Smith · 7 January 2014 - 15:53

After uploading photos, the save button is not working, but when reloading the page the photo is there with out any of the updated information attached, 3 days like this now

Kirsty Christer · 7 January 2014 - 11:35

Sooooo slow, pretty much square wheels. just when I started my free trial and had some time to spare. Very annoying.

Tracie Roz Wheeldon · 7 January 2014 - 11:23

cannot load any page for over a day now.

Wayne Sinnott · 7 January 2014 - 11:17

Ancestry Uk isn't working, takes ages to load and then can't get on any searches.

David Martin · 7 January 2014 - 11:06

Ancestry is down. I called them and at first they denied it, then admitted it. Not sure they realise how bad it is.

Freya Locke · 7 January 2014 - 11:05

Am having problems too - can't get on the site at all.

Alison Godfrey · 7 January 2014 - 10:59

So fed up. I have one free afternoon and the ancestry website stops working.

John Watts · 7 January 2014 - 10:17

Ancestry is completely frozen

Lin Bennett · 7 January 2014 - 10:16

Takes ages to load home page and then can't get any further

Jan Kingshott · 7 January 2014 - 10:09

Ran very slowly, not able to search or view trees. Started going slow last night when the tree hints stopped working. Now not even able to open the site.

Patricia Taylor · 7 January 2014 - 09:59

slow. virtually no response. just says "searching"

Paulette Heffernan · 7 January 2014 - 09:28

Site running very slow, even connecting to the site is slow, cannot search or see family tree

Sandra Cardwell · 7 January 2014 - 09:27

I'm in Preston, Lancashire so logging/trying to log on to the UK website. Just not connecting at all. Very frustrating.

Steve Heninghem · 28 December 2013 - 08:52

Help desk says they're working on it. No compensation will be paid to members for months of intermittent availability. Grrr!

Steve Heninghem · 28 December 2013 - 08:37

Index page is reachable but no searches, just a "Server has been reset" error message. same with multiple browsers and computers.

Sophia Harris · 18 December 2013 - 14:28

we've had problems with this website for weeks now and tonight its now SHUT DOWN. What are you doing Ancestry?

Claire Geraldine · 18 December 2013 - 13:45

Very annoying, but the whole site is down. Was having issues loading WW1 records earlier today, now its off.

Shirley Waymark · 30 November 2013 - 11:21

ancestry down yet again, performs 1 action and then freezes! Every day, what a rip off!

Roger Atkinson · 22 November 2013 - 04:35

Every time I try to add anything at all, it just freezes and you have to wait for it to recover, and then it just repeats time and time again. I am vastly experienced on this site, and this is just not good enough considering how much you are charging. I have been a customer for over 10 years and am now getting disgusted. Cleared caches, refreshed numerous times. Far better to close down the site for a day or two and get your IT guys to finally sort it out. Could be going to bill you for replacing double glazing following the exit of my laptop at a greatt rate of knots. Ha!

Ann Johnston · 19 November 2013 - 13:19

Can't access the site at all.

Sandra Linthwaite · 19 November 2013 - 12:15

Not accessible at all!

Janet Barnett · 19 November 2013 - 11:57

says Ancestry is UP... NO it cannot be reached anyhow

Gill Thompson · 19 November 2013 - 11:31

Ancestry is up - HA! Oh no it isn't

David Michael Prosser · 8 November 2013 - 03:01

Ancestry denying email address exists yet a./c not due to end until December.

Deb Morgan · 29 October 2013 - 10:15

Cannot upload info to family tree. Stopped working in middle of session. Fed up.

Raymond Ironmonger · 10 October 2013 - 06:24

Cannot update any facts to my family tree. This problem has existed for a week now. On trying to download all I get is the notice "This page cannot be displayed"

Pauline Chapman · 7 October 2013 - 04:51

Ancestry keeps having problems with slow loading pages especially in the evenings when most users can access the site & now its down.. customer services are useless! It's soo annoying!

Andy Cull · 7 October 2013 - 04:09

Ancestry seems to be down yet again. Do we get a refund on annual subscription if this keeps happening and users can't access the site?

Stewart Carr · 7 October 2013 - 03:48

can't get into Ancestry at all

James J J Brown · 3 October 2013 - 02:18

ancestry uk search is back up

Tony Wardroper · 3 October 2013 - 01:25

Site may be reachable but search not working and my trees are unavailable.

Peter Boyce · 21 September 2013 - 02:55 has been unavailable for over 2 days for me, from New Zealand.

Sandy Mchugh · 21 September 2013 - 02:34

I have been unable to view documents or photos for 3 days now!! I contacted them but no reply! What am I paying my subscription for!! They don't reply!! Fed Up

Janet Barnett · 19 September 2013 - 11:07

just contacted them = No original images available - they are working on it !!! Getting fed up with them

Janet Barnett · 19 September 2013 - 10:51

No original pages opening = WHAT are they doing this time...

Deb Morgan · 19 September 2013 - 10:50

Can't load original images today and just when I've found something exciting! Anyone else?

Janet Barnett · 19 September 2013 - 10:49

No original pages opening - WHAT are they doing this time...

Bernie Millington · 19 September 2013 - 02:47

Thinking of ending subscription and going to Findmypast instead - this is coming too frequent!

Karen Thomson Pewter · 19 September 2013 - 02:45

Search is bringing up 500 error, and a 'Sorry this web page is temporarily unavailable' message. Again.

Bernie Millington · 19 September 2013 - 02:45

Is ancestry UK down AGAIN!!! or is it just me - No mattere what I search I keep getting the message We're sorry this page is temporarily unavailable

Rebekah Markham · 18 September 2013 - 05:28

cant load the page.

Paul Spencer · 3 September 2013 - 13:13 is back up and accessible again!

Paul Spencer · 3 September 2013 - 12:36

Unable to Access now, after rebooting system when search Results came up but were blank!

Bernie Millington · 3 September 2013 - 12:26

Here we go again - can't get in to ancestry!

Chris Jarman · 31 August 2013 - 10:00

18:00 UK - main page opens but it doesn't do anything !

Vanessa Cable · 31 August 2013 - 09:56

Ancestry UK family trees not accessible. Webpage all over the place.

Chris Jarman · 31 August 2013 - 08:49

16:48 UK time - it might be 'slightly' up but it's not doing anything !
Site states family trees are unavailaible...

Jon Sherwood · 31 August 2013 - 08:45

Kent - down and out for me here. Will just have to get on and strip the kitchen floor now !

Don Burgham · 31 August 2013 - 08:42

11:40 EST - it seems to be back up again.

Daisy Muldoon · 31 August 2013 - 08:31

Claims not to recognise my user name or password...

Don Burgham · 31 August 2013 - 08:30

I've been a member of for over 7 years. I have not found it to be down ofter. and when it is, it's not usually down for this long. Saturday is my genealogy day - bummer. Hope they get it fixed soon.

Tony Featherstone · 31 August 2013 - 08:28

how can we find out from them when it will be back?

Alan Peter Taylor · 31 August 2013 - 08:19

I have just subscribed to find it is down- how come it was ok to take my subscription !!

Deborah Amanda Paterson · 31 August 2013 - 07:55

LOL Nope your alright, USA, Ca, aus, us all of them are down.. theres been issues for the last week or so. :D

Penny Green · 31 August 2013 - 07:50

Thank goodness it's not me doing something wrong - thought I had lost everything.

Deborah Amanda Paterson · 31 August 2013 - 07:45

yeep seems ancestry everywhere is down..

Hilary Luckett · 31 August 2013 - 07:24

In the middle of updating and then can't connect. Ancestry down for me atm

Hils Stanton · 29 June 2013 - 03:56

cannot connect with anyone at all. 'profile unavailable.'

Hil Stanton · 19 March 2013 - 08:19

family trees still not available

Kim Rockwood · 19 March 2013 - 03:09

Family trees are not available

Richard Wood · 11 February 2013 - 10:54

Running very very slowly and I am on FTTC!

Wendy Reilly · 9 February 2013 - 10:40

have cleared caches, history, cookies, refreshed the browser & still not ok

Wendy Reilly · 9 February 2013 - 10:27

keeps going to a blank page for 2 days now

Peter Allan Huntly · 28 January 2013 - 01:12

All family trees are not available

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Rate Ancestry UK has been rated 1.9 out of 5 points. A total of 35 votes cast and 89 users reviewed the website.

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