Ancestry.co.uk website not working? Is it down right now?

Ancestry.co.uk Server Status Check
ancestry.co.uk screenshot
Ancestry UKWebsite Name:
www.ancestry.co.ukURL Checked:
Response Time:
Last Down:
Checking Ancestry UK
Please wait while we check the server...
Ancestry UK Website Status History
Ancestry.co.uk server report and response time

The above graph displays service status activity for Ancestry.co.uk over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16.Dec.2014
15:3347.49 ms. 
16.Dec.2014
17:4447.24 ms.
16.Dec.2014
20:0348.15 ms. 
16.Dec.2014
22:0347.09 ms.
17.Dec.2014
00:1547.49 ms. 
17.Dec.2014
02:3347.15 ms.
17.Dec.2014
05:2347.41 ms. 
17.Dec.2014
07:4347.09 ms.
17.Dec.2014
09:5547.07 ms. 
17.Dec.2014
12:5047.38 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 13:26

We have tried pinging Ancestry UK website using our server and the website returned the above results. If ancestry.co.uk is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Ancestry UK - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as home.ancestry.co.uk

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Ancestry.co.uk?
▼ LAST 6 MONTHS ...
Susan Allan · 7 September 2014 - 04:49
United Kingdom · BT · Safari 7.0.6 on Mac

I was working on Ancestry UK when suddenly it disappeared and now I can't get back in.

Tricia Mahoney · 20 August 2014 - 13:23
United Kingdom · Virgin Media · Chrome 36.0 on Windows

Ancestry is down. I get my tree to come up but I cannot save my new details I have found or add new people. I get the message 'Some tree features are temporarily unavailable. During this time you may not be able to add new information to your tree. Thanks for your patience while we resolve this issue'. Do I get a refund for all the times I cannot access it? When will it be up and running again please?

Sue Odell · 19 July 2014 - 04:58
United Kingdom · BT · Chrome 36.0 on Windows

19 JUL 12.56 Can't seem to open any of my trees or search forms, Is it just me?

Pip Sackett · 28 June 2014 - 02:10
United Kingdom · BT · Internet Explorer 11.0 on Windows

whats up, no Ancestry.com again ? what, am I paying such a huge fee for ?

Bill Hyde · 26 June 2014 - 07:53
United Kingdom · Tiscali UK Limited · Firefox 30.0 on Windows

The site is up but the Relationship Calculator is screwed up/not working. It claims the son of my great grandfather is not related to me! Wouldn't mind but I am paying for this so called service!

Ian Frost · 23 June 2014 - 02:40
United Kingdom · TalkTalk · Chrome 35.0 on Windows

I have over 900 duplicate people on my tree. Every time I try to merge a person with his/her duplicate, you crash and have to shut down. Re-booting involves a lengthy synchronization. My free six months end this Thursday. If I cannot get my tree working, there will be little point on paying the subscription due.

Ginni Gilman · 22 June 2014 - 08:40
France · Ozone SAS · Internet Explorer 11.0 on Windows

I have not been able to log in to Ancestry.co.uk for days now. This website says the site is up and running, but it isn't on this computer. A phone call to ancestry yesterday suggested the site was down and would remain so - ring in a week. NOT GOOD ENOUGH. We need answers or a refund on lost time.

▼ MORE THAN 6 MONTHS AGO ...
John Lawrence · 19 June 2014 - 00:09
United Kingdom · Sky Broadband · Chrome 35.0 on Windows

I get the feeling that the technicians at Ancestry are 2nd rate at best. For more than 6 months now I have been reporting an issue with hints whereby the number of shaky leaves indicated at the top of the page (about 20 at present) bears no relationship to what is shown in the summary (over 200 right now) at a time when I only have 2 hints in reality. Each time I have called, (about once a month) they manually correct one, and say they are working on it

This morning neither Hints nor FTM l2014 ink working AGAIN - third consecutive day. Do they care at all - I doubt it.

Chris Wright · 18 June 2014 - 23:51
United Kingdom · Sky Broadband · Chrome 35.0 on Windows

Not been able to use the hints for 2 days now. Warning sign at top of screen yesterday but not today.

Noel Dibb · 18 June 2014 - 23:02
United Kingdom · Virgin Media · Internet Explorer 8.0 on Windows

Ancestry .co.uk now working but FMT showing 'Authentication with the server failed'

Tezy Wezy · 18 June 2014 - 22:52
United Kingdom · Three · Firefox 30.0 on Windows

uk site working, still waiting for some sort of response from Ancestry though (bearing in mind Facebook is not a requirement of subscribing to Ancestry)

Margaret Bonnyend Bsl Whymark · 18 June 2014 - 09:40
United Kingdom · Three · Chrome 35.0 on Windows

you can get on your trees through ancestry.com until the co.uk site gets fixed

Graham Dyke · 18 June 2014 - 08:24
United Kingdom · TalkTalk · Chrome 35.0 on Windows

Haven't been able to get for last two days either. Just phoned them, it appears that website has been 'attacked' with lots of useless data which caused it to crash! They are working on it...

Mike Winslow · 18 June 2014 - 07:37
United Kingdom · TalkTalk · Chrome 35.0 on Windows

Ancesrty .co.uk still down has been now for two days, no matter what this site says they are not up and running, can access home page but cannot log in

Sarah Irwin-Davis · 18 June 2014 - 07:20
United Kingdom · BT · Chrome 33.0 on Windows

Thank goodness it's not just me. Frustrating as hell not being able to use it, but if they have problems then its best they sort them out before going back on line.

Debbie Joseph · 18 June 2014 - 06:13
United Kingdom · Sky Broadband · Internet Explorer 11.0 on Windows

Not working in UK, have tried the past 2 days with no luck, although I can get on using .com

Alli Carroll · 18 June 2014 - 05:35
United Kingdom · The Cloud Networks Limited · Chrome 27.0 on Linux

Cannot get access to ancestry either through my PC or tablet for over 24 hours. What's going on?

Maria Ryan · 18 June 2014 - 05:26
Spain · Jazz Telecom · Internet Explorer 10.0 on Windows

I can get ancestry.co.uk up on screen but despite being up to date with my subscription, when I try to log in it comes up 'page unavailable'

Tezy Wezy · 18 June 2014 - 05:26
United Kingdom · Three · Firefox 30.0 on Windows

dont respond to any emails either, maybe time to go "back" to findmypast..
(was clearly a mistake to leave there)

Gillian Leavesley · 18 June 2014 - 05:21
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

I can open Ancestry but it is still trying to open the Hints list. I've re-opened and run a search - that seems to be working. FTM won't open either - as was the situation yesterday - I fail to see why it should be affected - it is a programme on my own PC. It has just opened but is showing sync with Ancestry to be impossible. I have just bought Family Historian - I'm sick of Ancestry and FTM and all their faults.

Judi Alexander · 18 June 2014 - 05:10
Australia · Telstra Internet · Internet Explorer 11.0 on Windows

Have been unable to log in on 17 or 18 June and no green leaves in FTM.

Noel Dibb · 18 June 2014 - 05:09
United Kingdom · Virgin Media · Internet Explorer 8.0 on Windows

Still unable to use FTM or Ancestry.co.uk. Is it still a general problem still or is it now an issue for pretty much just me?

Peter Colley · 18 June 2014 - 04:58
United Kingdom · TalkTalk · Internet Explorer 11.0 on Windows

I can call up the main page but when I enter my ID and password it tells me the page can't be displayed

Lesley Gyford · 18 June 2014 - 04:01
United Kingdom · JANET · Chrome 35.0 on Windows

cleared and flushed cache but still not able to get in. I have been able to access the front page but can't log in

Dewi Jones · 18 June 2014 - 02:44
United Kingdom · TalkTalk · Internet Explorer 11.0 on Windows

Ancestry working this morning in Caernarfon, but can't access messages profile pic or hints.

Joe Jones · 18 June 2014 - 01:32
United Kingdom · BT · Internet Explorer 11.0 on Windows

Ancestry is meant to up and running. Why can I not connect to it. This is getting ridiculous. Will they add the days we have lost to the end of our subscription?

Morag Mackay · 17 June 2014 - 17:07
New Zealand · KC Computer Service · Chrome 35.0 on Windows

I can't access ancestry.co.uk from any browser, even though your site says it's working? It was down most of yesterday, too!

Tim Silver · 17 June 2014 - 16:39
United Kingdom · Cable & Wireless UK P.U.C. · Firefox 29.0 on Windows

I use FTM which is supposed to 'Sync' with my Ancestry tree ( it usually does) but what really bugs me is that is says I have no internet connection when I bloody well have - otherwise I couldn't post this! Why can't they just own-up and say "Sorry, WE'RE having a problem - it's not you!"?

Ruth McDonald Thomson · 17 June 2014 - 16:31
Canada · Rogers Cable · Chrome 35.0 on Windows

I'm in Canada and can't get into the site at all. I love Ancestry and am missing it.

Shelagh Wright · 17 June 2014 - 16:08
United Kingdom · BT · Chrome 35.0 on Windows

From @AncestryUK on Twitter...
As you might have experienced, our sites are unavailable again. Our team is working to restore service as soon as possible.

9:34 PM - 17 Jun 2014

Keith Littlewood · 17 June 2014 - 14:37
United Kingdom · Virgin Media · Chrome 35.0 on Windows

Ancestry.co.uk is down. Ancestry.com is up but documents won't load for viewing. This is frustrating as hell.

Diane Ferguson-Wolstenholme · 17 June 2014 - 14:19
United Kingdom · BT · Internet Explorer 11.0 on Windows

No access again this evening to Ancestry again this evening in Norfolk ... not good enough I want to play with what I pay for. Is there any hope of it coming back soon?

Sue Wright · 17 June 2014 - 13:53
United Kingdom · BT · Chrome 35.0 on Mac

Ancestry.co.uk on Facebook report: FROM OUR CTO, SCOTT SORENSEN
Around 1:30 p.m. MT on Monday, June 16, 2014, attackers targeted Ancestry with a Distributed Denial of Service attack (DDoS). During the attack, Ancestry websites along with the Find A Grave website were clogged with massive amounts of bogus traffic that took the sites down. UPDATE (9:10pm BST): We were able to bring the site(s) back online, but have experienced another outage. Please bear with us as we work to restore all services.

Aj Stevenson · 17 June 2014 - 13:47
United Kingdom · BT · Firefox 29.0 on Windows

Came back briefly but down again now. Presumably the DDOS attack restarted.

Peter Allan Huntly · 17 June 2014 - 13:33
United Kingdom · BT · Firefox 29.0 on Windows

Second night in a row this site for which I pay a not inconsiderable subscription is not working!

Jill Payne · 17 June 2014 - 13:32
United Kingdom · BT · Chrome 35.0 on Chrome OS

Ancestry down yet again, it was down last night, will they be adding extra days on for everyone as compensation for fees paid but no service received ?

Carole Anne Bennett · 17 June 2014 - 13:19
United Kingdom · TalkTalk · Internet Explorer 10.0 on Windows

Really getting fed up with this. Ancestry is not UP in North Yorkshire, still unable to access anything. Come on Ancestry get yourselves sorted out people are paying a great deal of money to use your site, not to just sit staring at a screen saying "unable to access this site" or words to that effect.

Susan Hopkins · 17 June 2014 - 12:57
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

This is very frustrating last night and now again tonight - what is going on?? Hope we will all get extension to subscription or form of refund

Diana Mortimer · 17 June 2014 - 12:47
United Kingdom · BT · Internet Explorer 11.0 on Windows

Just renewed my subscription £155, please get this sorted or a refund will be on the cards.

Iris Taylor · 17 June 2014 - 12:45
United Kingdom · BT · Safari 7.0.3 on Mac

AAAAHHHH! So frustrating! Have been trying to download original docs since last night!! Come on Ancestry PLEASE FIX IT!

Chris Moule · 17 June 2014 - 12:02
United Kingdom · BT · Internet Explorer 11.0 on Windows

Information is available if you look for it: where do you expect to find it? On the Ancestry site perhaps?

Gus Clark · 17 June 2014 - 11:58
United Kingdom · PlusNet Technologies · Opera Next 22.0.1471.50 on Windows

I can't get to ancestry.com or ancestry.co.uk. This has been gong on for 2 days now with no information available from ancestry!!!

Kay Gordon · 17 June 2014 - 11:43
United Kingdom · TalkTalk · Opera Next 22.0.1471.50 on Windows

Ancestry.co.uk is still down for me but at least they're admitting it was a Denial Distribution of Service attack or something like that. Said on their FB page that there'd be intermittent outages until they're fully back functioning again. Hope they find those responsible and throw the book at them. The number of people on the FB pages of both .co.uk and..com sites who have said they're going to cancel because of this is unreal. It's not like it was Ancestry's fault that some malicious person decided "I know, let's go after Ancestry.com now". Ancestry aren't responsible for the actions of those people.

Allison Sharratt · 17 June 2014 - 11:41
United Kingdom · Sky Broadband · Chrome 35.0 on Windows

Have been trying to access since last night. Have tried two different servers and diagnosis is that the site is down.

Stephen Gibb · 17 June 2014 - 11:37
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

If ancestry.co.uk was amazon.co.uk, I bet it wouldn't be down for this long!

Val Fermer · 17 June 2014 - 11:31
United Kingdom · TalkTalk · Internet Explorer 7.0 on Windows

Down in Northern England now and has been for about 24 hours or more. Do Ancestry issue any reasons?

Mary Kirby · 17 June 2014 - 10:42
Ireland · UPC Communications Ireland Limited · Chrome 35.0 on Windows

Ancestry.co.uk has not been working for over 24 hours. Get your act together ancestry, you are charging premium prices for NO SERVICE!!!

Joe Jones · 17 June 2014 - 10:39
United Kingdom · BT · Internet Explorer 11.0 on Windows

ancestry is up, but not letting you view, manuscript census, also very slow and keeps going down!!! what is their problem

Christopher Wood · 17 June 2014 - 10:17
United Kingdom · Tiscali UK Limited · Internet Explorer 8.0 on Windows

It's been down for me for the last 2 days annoying but means I can do all the other things I was putting off because spending so long researching and not getting on with my life LOL.. good weather means do gardening for a change it's overgrown since registering on Ancestry.

Helen Twiggy Bean · 17 June 2014 - 10:09
United Kingdom · BT · Internet Explorer 8.0 on Windows

Marble Hill I have also been a member of ancestry but for approx 14 years now. And it has been down many, many, many times - although I don't recall anything as long as this. Obviously must be caused by someone fed up with the new search :)

Jacqui Brigg · 17 June 2014 - 09:54
United Kingdom · BT · Internet Explorer 8.0 on Windows

As posted on Ancestry's facebook page.

Ancestry.com 3 hours ago · Edited.Unfortunately, the issues we were experiencing yesterday continue today and our service is not currently available. We will keep you posted as we have news to share.

UPDATE (8:20am PST): Fold3.com and Newspapers.com are currently available, but do require a separate subscription. We continue to work on the rest of Ancestry's websites. Thank you for your patience.

Bridgette Tilley · 17 June 2014 - 09:42
United Kingdom · BT · Chrome 30.0 on Windows

Very annoying it has been down for so long! Subscriptions are so expensive. Its just not good enough!

Marble Hill · 17 June 2014 - 09:33
Canada · Shaw Telecom G.P. · Internet Explorer 9.0 on Windows

Perfect time to review and type up my notes and decide where I want to go next.. Out of the 10 years I have been on this is the first time it has been down.. Stop stressing everyone, it is not the end of the world.. Go outside and do something constructive!

Caroline Bloomfield · 17 June 2014 - 09:27
United Kingdom · Be Un Limited · Chrome 35.0 on Windows

I have not been able to access ancestry.co.uk for 24 hours now, I was using it and it suddenly said was goolgle chrome was unable to connect, haven't been able to connect since

Carol Howard · 17 June 2014 - 09:24
United Kingdom · BT · Chrome 35.0 on Windows

Could not get onto Ancestry.co.uk last night and cannot get onto it again this afternoon. Also cannot get onto it through Family Tree Maker. I can get onto Findmypast with no problems. Thought I had a problem with my computer but apparently not.

Steve Moss · 17 June 2014 - 09:17
United Kingdom · BT · Firefox 30.0 on Windows

Rubbish, clearly not fit for purpose. Haven't been able to access at all today

Eunice Potter · 17 June 2014 - 09:06
United Kingdom · BT · Internet Explorer 11.0 on Windows

thought it was me until finding comments from others not able to connect to ancestry.

Patricia Armstrong · 17 June 2014 - 09:02
United Kingdom · BT · Internet Explorer 11.0 on Windows

Fed up still can't access Ancestry. Same yesterday I only was able to login for a short time. The new "reworked" Ancestry is so bad I am considering stopping my subscription.

Carole Tomlinson Green · 17 June 2014 - 08:44
United Kingdom · Sky Broadband · Internet Explorer 11.0 on Windows

Wasn't able to get on after nine o'clock last night. Just got home from work and trying to get on to change some mistakes and still can't get on. 20 hours its been down. Very frustrating!!

Helen Harrison · 17 June 2014 - 08:44
United Kingdom · Sky Broadband · Internet Explorer 11.0 on Windows

Although you say it is up it still is not working. The home page comes up but as soon as you try to sign in it stops responding

Denise Wall · 17 June 2014 - 08:39
United Kingdom · BT · Internet Explorer 9.0 on Windows

I could not get on last night and just tried both sites, sill no luck. What is happening, I pay for the world wide subscription and I am having nothing but trouble getting onto the site.

Natalie Arch · 17 June 2014 - 08:38
United Kingdom · Virgin Media · Firefox 30.0 on Windows

ive been trying all day and yesterday and still no joy pls can u get this sorted

Gillian Leavesley · 17 June 2014 - 08:20
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

Although you are reporting that Ancestry is UP, I cannot access .com or .co.uk

Debbie Ioanna · 17 June 2014 - 08:08
United Kingdom · Virgin Media · Chrome 35.0 on Windows

Been trying to get on for an hour :( very frustrating, please fix this, thank you!

Allan MacBain · 17 June 2014 - 08:02
United Kingdom · Three · Firefox 29.0 on Windows

Although your test returns that both ancestry.co.uk & ancestry.com are UP; they are both *still* timing out.

Catherine Pritchard · 17 June 2014 - 07:55
United Kingdom · Skylogic. · Safari 6.1.4 on Mac

Is ancestry getting too big to cope with the traffic. I see they have purchased find-a-grave too and that has problems.

Eunice McCully Jeffers · 17 June 2014 - 07:46
Ireland · Imagine Telecommunications · Internet Explorer 11.0 on Windows

Any response from Ancestry. When might it be back online? Very frustrating

Carole Anne Bennett · 17 June 2014 - 07:42
United Kingdom · TalkTalk · Internet Explorer 10.0 on Windows

Come on Ancestry, get your fingers out and get the site up and running again. You've got numerous members wanting access this is not good enough. Think we should all demand some sort of refund or change to another website altogether.

Joan Rozario · 17 June 2014 - 06:50
United Kingdom · BT · Internet Explorer 11.0 on Windows

This is the second time I have tried since last night no response - when will Ancestry be up again most frustrating holding up extensive research!!!

Gillian Leavesley · 17 June 2014 - 06:42
United Kingdom · Virgin Media · Chrome 35.0 on Mac

I had hoped the "service" would improve since My Canvas was ditched.

Sybil Fawlty · 17 June 2014 - 06:19
United Kingdom · BT · Safari 5.1.7 on Windows

Down AGAIN... Got so fed up of paying an expensive subscription only to find that I was unable to use it half the time due to CONTINUAL problems... I canceled!!! Not a hope of a refund ...Come on Ancestry.co.uk get your act together and please give customers what they are paying for.

Margaret Hulbert · 17 June 2014 - 05:58
United Kingdom · ScanSafe · Internet Explorer 10.0 on Windows

Spent most of my lunch hour trying to get onto the site - very frustrating - it is not usually like this. Is there a problem ?

Wendy Pedder · 17 June 2014 - 05:25
United Kingdom · Virgin Media · Chrome 35.0 on Windows

Was working fine, can get onto homepage, but no further - so annoying when you are in the middle of adding information!

Jennifer Driscoll · 16 June 2014 - 20:39
Canada · Bell Canada · Internet Explorer 10.0 on Windows

12.38 am here in Ontario Canada and still waiting for ancestry.uk to work.

Sue Wright · 16 June 2014 - 16:33
United Kingdom · Tiscali UK Limited · Chrome 35.0 on Mac

The number of times Ancestry is down and the duration of the disruptions is totally unacceptable when paying a significant amount for a subscription... not happy!

Ann Gry · 16 June 2014 - 16:01
United Kingdom · Virgin Media · Chrome 33.0 on Windows

I think we should get some perks for being frustrated and wasting time!

David Whitby · 16 June 2014 - 16:00
United Kingdom · TalkTalk · Internet Explorer 11.0 on Windows

Could not log on a few hours ago and initially blamed the computer. I now see the computer is fine but "Ancestry.co.uk is DOWN for everyone". Very frustrating as 3 hours already. I wonder if they will tell us what happened!!

Ashley Dempsey · 16 June 2014 - 15:55
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

was on the site most of the day, there was no pre scheduled maintenance messages so this is frustrating, especially as its after hours so no one can even call them until tomorrow.

Huffie LePuffie · 16 June 2014 - 13:23
United Kingdom · Virgin Media · Internet Explorer 8.0 on Windows

Can't get on AT ALL. Such a shame. I really, really wanted to do some more World War One research. Now I'll just have to go to bed.

Jan Prev Curwen · 16 June 2014 - 13:20
Spain · Telefonica de Espana · Firefox 29.0 on Windows

Pay a subscription and can't get in!!!... so bloody fed up as I only have a couple of hours when I can concentrate... not a happy bunny. Can I have some money back I wonder?

Claire Geraldine · 21 May 2014 - 00:45
United Kingdom · Orange Home UK · Safari 7.0.3 on Mac

Ancestry is opening, but the site doesn't work. What's happening? Anyone know?

Edit: Apparently it is scheduled maintenance until 3:30am EDT but its now nearly 4am in New York and still issues.

Chris Jarman · 21 May 2014 - 00:44
United Kingdom · Tiscali UK Limited · Chrome 34.0 on Windows

More problems this morning, some links are OK but many are not including many links to Australian member trees.-

"We’re sorry, this page is temporarily unavailable. You can try reloading the page, or come back later."

Boring isn't it...

Chris Jarman · 14 May 2014 - 13:32
United Kingdom · Tiscali UK Limited · Internet Explorer 9.0 on Windows

The main site is open but nothing is working ! "Note: You may be experiencing some temporary site issues with the trees service on Ancestry.co.uk. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the issue as quickly as possible."

Yvie Johnson · 8 April 2014 - 09:59
United Kingdom · TalkTalk

This is an issue with ancestry and not with any of my devices. I have tried to access the site from iphone, imac, ipad, dell laptop and packard bell laptop...and with chrome, firefox and safari. None of the devices or servers worked. Therefore it is Ancestry's problem that needs to be resolved, or they should allow access for free!

Barbara Taylor · 30 March 2014 - 16:52
United Kingdom · BT

Having problems viewing images and loading page and images. So frustrating!

Loraine Ruddle · 22 March 2014 - 07:18
United Kingdom · BT

The website keeps freezing - this is not the first time it has happened. I have tried refreshing and emptying cache etc and it doesn't work. You charge enough for your memberships, the least you can do is have a system that operates.

Rose Ryan · 6 March 2014 - 15:11
Ireland · Hutchison 3G Ireland Limited

I'm with 3Three.ie broadband in Ireland and also having problems with ancestry.co.uk. Menus are dropping down but nothing happens when clicked on. The help and contact also not operating. My membership is up in 3 weeks time and I had hoped to get some final work done on my tree before I run out of time. Very frustrating considering the cost of it.

Jeanette Archbold · 2 March 2014 - 09:48
United States · Level 3 Communications

Still not able to do anything on Ancestry. Like Pam Shortis, menus are dropping down but nothing happens when clicked on. I'm trying to access from the US so it can't be a BT issue, frustrating!

Pam Shortis · 2 March 2014 - 07:22
United Kingdom · BT

Can get into the site and menu bars are dropping as they should, but nothing is accessible. Running Windows 7 with Chrome.

Maxine Houghton-Jones · 1 March 2014 - 13:43
United Kingdom · BT

Been down all evening - so annoying as set time aside purely for this today.

Adam Staines · 1 March 2014 - 12:02
United Kingdom · BT

ancestry.co.uk down for hours and .com; used multiple entry routes.. its you ancestry and not all of us....

Paul Cooper · 1 March 2014 - 10:50
United States · Optimum Online

Trying for hours from New Jersey USA.. can't connect, so nothing to do with a BT Hub.. it's an Ancestry problem.

Pete Norris · 1 March 2014 - 10:45
United Kingdom · Three

Once again. The site is working perfectly and I've just logged in and out to check its not limiting log ins or anything. If you cannot access your site it IS a problem with your ISP and their route to Ancestry NOT the Ancestry website. That is what this site checking is telling you. It is BT you need to chasing up and complaining to/about.

Alison Kukla · 1 March 2014 - 10:42
United Kingdom · BT

Just rebooted my BT broadband hub as suggested but it has made no difference. Chrome won't load anything.

Carole Shrigley · 1 March 2014 - 10:23
United Kingdom · BT

Definitely not good enough considering the price they charge per year and to have it fail on a weekend when it should expect higher usage is absolutely not acceptable. Phoned this morning and was told that they did not have a problem and that it was my internet provider who was at fault. Sorry not good enough there is obviously an interface problem with Ancestry and they need to address this AT ONCE or many people will be taking their business elsewhere.

Pete Norris · 1 March 2014 - 09:22
United Kingdom · Three

If you are BT broadband customer and you are having problems today accessing ancestry.co.uk its a BT problem. Apparently switching off your BT hub for 30 secs and then on again is reported as fixing the problem. Even if you access other sites ok this still applies. Site is definitely up for non BT users. Hope that helps.

Wendy Dodds · 1 March 2014 - 08:28
United Kingdom · BT

Loads Home page but that's it - can't load family trees - same whichever browser I try - very irritating.

Alison Kukla · 1 March 2014 - 07:47
United Kingdom · BT

Intermittently available but when it is I can't view any original records

Diane Ovett · 1 March 2014 - 06:11
United Kingdom · BT

Ancestry down despite saying it isn't. Is anybody listening at Ancestry?

Mick Holmshaw · 1 March 2014 - 05:59
United Kingdom · BT

Ancestry.co.uk is down again. I cannot access it from any browser - although your site says it is up and accessible

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