website not working? Is it down right now? Server Status Check screenshot
Amazon UKWebsite Name: Checked:
Response Time:
Last Down:
Checking Amazon UK
Please wait while we check the server...
Amazon UK Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:1695.26 ms. 
22:5875.92 ms.
01:1975.9 ms. 
03:2680.98 ms.
05:5575.86 ms. 
08:0375.52 ms.
10:3276.16 ms. 
13:1075.94 ms.
16:1375.54 ms. 
19:0291.71 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 20:07

We have tried pinging Amazon UK website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Amazon UK - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 24 HOURS ...
Rosemary Mc Aleer · 23 hours 11 mins ago
· · Chrome 46.0 on Windows

unable to order items from my basket.

▼ LAST 7 DAYS ...
Jane Hudson · 25 November 2015 - 20:44
· · Internet Explorer 11.0 on Windows

writing is on top of each other and I cant click on order querey to return an item. All other sites on my laptop are ok

Sally Davies · 10 October 2015 - 23:04
· · Firefox 41.0 on Windows

I can log on and search for things but can't select anything - the curser is just an arrow, not grabber. All other websites are fine. Oct 11th just after midnight

Benny Van Daele · 24 September 2015 - 20:23
· · Safari 9.0.1 on Mac is down here

Henrietta Fergusson · 24 August 2015 - 16:17
· · Chrome 44.0 on Windows

Ditto -

Bob Hackett · 24 August 2015 - 16:06
· · Safari 6.2.8 on Mac

No pictures; just little boxes with ? marks.

Mark Williams · 24 August 2015 - 15:55
· · Chrome 44.0 on Windows

No pictures on Amazon today?

Peter Verdemato · 24 August 2015 - 15:51
· · Safari 8.0.8 on Mac

no graphics

Caroline Burr · 24 August 2015 - 14:57
· · Silk 3.68 on Kindle Fire

No graphics, no images, trying to purchase book

Maisi Mai · 24 August 2015 - 14:13
· · Chrome 34.0 on Android

Graphics not loading, links not functioning. Overall website is unusable.

Alexander Whyman · 24 August 2015 - 14:02
· · Safari 8.0 on iPhone

Low graphics no images all other websites ok

David Balfour · 24 August 2015 - 13:54
· · Chrome 44.0 on Windows

not loading properly. unable to browse properly. all other websites appear to be OK

Mike Dumont · 24 August 2015 - 13:35
· · Chrome 44.0 on Windows

problems with images and other assets - site difficult to use, checkout non-functional

Sarah Moore · 24 August 2015 - 11:58
· · Safari 7.0 on iPad

1257hrs 24 August 2015 no images on Amazon uk website and can't complete purchases.

Elise King · 24 August 2015 - 11:45
· · Safari 6.1.6 on Mac

me too

Danny Phillips · 24 August 2015 - 11:43
· · Internet Explorer 11.0 on Windows

12.43, 24/8/15 - Can't download MP3s purchased using Downloader software, graphics nand backgrounds not loading properly,

Ruth Faulkner · 24 August 2015 - 11:40
· · Safari 8.0.7 on Mac

Not working for me either

Sarah Cunningham · 24 August 2015 - 11:03
· · Chrome 44.0 on Windows

Amazon Instant Video is not working on any of my devices.

Vivien Wilsdon · 24 August 2015 - 11:02
· · Chrome 44.0 on Windows

Amazon not working for me 12:02 on 24th August. Same problem, graphics missing and nothing loading

Michael Cayley · 24 August 2015 - 10:42
· · Safari 8.0.8 on Mac

Amazon UK website not working properly for me at 1140 on 24 August. Lots of graphics missing, unable to order or prevew books etc etc

Sharon Flutter · 16 August 2015 - 18:58
· · Internet Explorer 11.0 on Windows

Yes Amazon-prime down August 16th

John Hornby · 28 June 2014 - 03:18
United Kingdom · BT · Chrome 35.0 on Windows

amazon down +ebay and others bt infinity

Sarah-Jayne Walker · 28 June 2014 - 03:06
United Kingdom · BT · Firefox 30.0 on Windows

Amazon is down for me, has been for at least the past hour, we are on infinity, but it wont work on my 3g through orange either, also ebay, microsoft email, google intermittently, 4od, theres quite a few

Elaine Young · 28 June 2014 - 02:56
United Kingdom · BT · Chrome 35.0 on Windows

Down for me too tried to access also same responce with google chrome.

Mark Vernon-Roberts · 28 June 2014 - 02:49
United Kingdom · BT · Internet Explorer 11.0 on Windows

Ebay Amazon Abe down, & others. But not BBC

Robert Severn Jones · 28 June 2014 - 02:36
United Kingdom · BT · Chrome 35.0 on Mac

Yep down for me. Can get, but not Very odd.

Glyndwr Meredith · 28 June 2014 - 02:30
United Kingdom · BT · Chrome 35.0 on Mac

My Chrome browser can't find Amazon UK.

Michael Kingston · 28 June 2014 - 02:28
United Kingdom · BT · Chrome 35.0 on Windows

I can't access any of the Amazons or gamefaqs.

Dave Carr · 28 June 2014 - 02:27
United Kingdom · BT · Firefox 30.0 on Windows

I can't access either

Richard Johnson · 28 June 2014 - 02:22
United Kingdom · BT · Internet Explorer 11.0 on Windows

Down for me and BT diagnostics says DNS server not responding.

Andrew Tees · 28 June 2014 - 02:14
United Kingdom · BT · Chrome 35.0 on Windows

Amazon is down for me too.

Neil Blake · 16 January 2014 - 17:56
United Kingdom · BT

i hav not been able to get onto amazon for 2 days... is that just christmas? i am in essex.

Duncan Jordan · 5 December 2013 - 12:29
United Kingdom · BT

cannot currently order anything from amazon uk

Hazel Halpin · 1 December 2013 - 10:04
Ireland · UPC Broadband

Trying to access and is showing an error page when I try to login. Can't get to their customer service email address either as it brings me to same error page. Anybody else having the same problem still?

Fotis Vrotsis · 25 October 2013 - 23:57
Greece · OTEnet

I was in amazon uk last night and suddenly it collapsed! Since then I cannot access it. I am in Greece

Andy Siddens · 24 October 2013 - 12:56
France · Orange

Can't get it... tried on two different machines

Fransien Cloete · 23 October 2013 - 11:47
South Africa · Vodacom

Im in south africa, want to shop for thing in London on line

Nicholas Bradley · 12 October 2013 - 15:22
Isle of Man · Manx Telecom appears to be down

Alun Parry · 10 October 2013 - 10:08
United Kingdom · Sky Broadband

I, v been trying to download a book to my Kindle since yesterday! The book is in my purchased items in my account, but has not been delivered to my Kindle, yet I, v been charged fo it

Whackyof Kettering · 9 September 2013 - 12:58
United Kingdom · Virgin Media

you can get onto the site but not actually search anything or if you can will return to sign on page when clicking order button

Natasha Omar · 22 August 2013 - 16:17
Australia · Telstra Internet

amazon uk seems to be down at the moment

Gordon Dent · 5 August 2013 - 07:45
United Kingdom · BT has been unavailable for several hours. I'm in Shrewsbury, UK. I have no problems with other web sites.

Alan Mansfield · 19 July 2013 - 12:23
United Kingdom · Virgin Media

I can look at pages but get an error message from when I try to log-in

Chris Dillon · 26 June 2013 - 10:50
Ireland · Magnet Networks Limited is not accepting my postcode for an order and i gotten a delivery from them before

Emma Kirk · 7 June 2013 - 19:45
United Kingdom · BT

Not working on my wii u's wi-fi connection. Add to basket option not working.

Mike Scholey · 22 April 2013 - 08:48
France · SFR

I have tried repeatedly for the last 3 days to reach Amazon uk, without success. Is the site down or being developed?

Johnius Doughnut · 19 April 2013 - 09:21
United Kingdom · Sky Broadband

Just spoke to amazon : We are aware of this issue, and our developers are working on a solution.
These errors are normally fixed quite quickly.
I would request you to wait for some time and try to place the order.

Ernest Millward · 19 April 2013 - 09:12
Germany · Deutsche Telekom AG

There seems to be exactly problem searching on from Germany too. A message saying "service unvailable" appears and that's it. I just telephoned Amazon Germany on their 0800 number but it took me a loooooong time to find out you can reach them by phone. They were very pleased. I think they should make a hotline public for situations like this, a sort of one click to fix thing ...

Johnius Doughnut · 19 April 2013 - 08:44
United Kingdom · Sky Broadband

Http/1.1 Service Unavailable. thats what i get when i search

Shahzad Khan · 19 April 2013 - 08:15
United Kingdom · Rackspace

well all i can say is you are down right now then try searching something

how can you tell others to host with you!!! if you can even have your own site running properly

Nicole Watkinson · 16 April 2013 - 05:00
Spain · Orange Espana

I am in spain and unable to access the service why?

Andrew Davies · 29 March 2013 - 12:01
United Kingdom · Virgin Media

amazon uk site is down just now and verified by this website. apparently they were not aware, bad time to go down as day staff go home lol.

Jay Dillon · 16 March 2013 - 10:49
United States · EGIHosting

Nothing is more irritating than having a costly high speed super dooper internet connection and being unable to surf to Amazon. Thank you.

Kieran Hendry Renshaw · 22 January 2013 - 20:13
United Kingdom · Orange Home UK

something not right not loading up

Debbie Loader · 11 December 2012 - 14:25
United Kingdom · Virgin Media

Well Amazon seems to be crashing WE everytime I try to load the page. No more christmas shopping tonight... sigh. Me I like amazon, if they have found a loop hole in UK tax laws maybe those loopholes should be closed up to stop this. If this is a cyber attack its really bad timing or is that the point? Personally I find they offer a good service, supply me very speedily with what I want and when I want. At christmas it saves my sanity as I can check prices and order without having to abandon the armchair and the glass of wine.

Janette Carn · 16 November 2012 - 14:09
United Kingdom · Tiscali UK Limited

Final stage of payment for new order has been stuck 'Loading' for at least 3 hours, order remains in Basket, and cannot interact with Contact Us facilities to seek advice. Tried on off at power supply etc, no change.

David Creighton · 3 September 2012 - 13:40
United Kingdom · BT appears to be down

Trudy Uittenbroek · 10 March 2012 - 03:01
Malaysia · OCE Sdn Bhd ISP

Can't access . I am in Malaysia and I could always access it before.

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