website not working? Is it down right now? Server Status Check screenshot
AirbnbWebsite Name:
www.airbnb.comURL Checked:
Response Time:
Last Down:
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Airbnb Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
21:2010.93 ms. 
23:4125.17 ms.
04:138.87 ms. 
08:356.91 ms.
12:1623.5 ms. 
14:256.62 ms.
16:257.41 ms. 
18:3025.34 ms.
20:3910.82 ms. 
22:498.31 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:51

We have tried pinging Airbnb website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Airbnb - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as,,

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Adele Price · 15 August 2016 - 08:51
· · Chrome 52.0 on Windows

Hi i had to change phones as I killed mine so i put the airbnb app on the new on and it wouldnt let me log in. I thought it was a password issue so i changed it and it was being a bit picky so i tried a couple of times. so now i can log on using my pc but it wont let me on my phone?

Raven Flagg · 15 August 2016 - 02:01
· · Firefox 47.0 on Mac

Can't list my space. Wheel of death.

Hisako Yoshimura · 13 August 2016 - 12:31
· · Chrome 33.0 on Linux

Cannot make a booking after being pre-approved...

Rudo Sheikh · 1 August 2016 - 15:26
· · Chrome 51.0 on Android

Can't book, server error moment I try to book :(

Katie Munshaw · 20 July 2016 - 02:58
· · Chrome 51.0 on Mac

site wont let me log on 10:58 pm. been trying for the past half hour

Peggy Pannke-Smith · 20 July 2016 - 02:53
· · Firefox 47.0 on Mac

Definitely not just me - reports from all over the country that the site is down; 8:53 PM MDT (Denver).

Ross L Felton · 20 July 2016 - 02:45
· · Firefox 47.0 on Windows

Page wont Load

Kay Morrison · 20 July 2016 - 02:43
· · Safari 6.2.8 on Mac

I'm not able to access Airbnb on my computer. I've never had this problem before. What's up?

Soroush Salehian · 19 July 2016 - 02:53
· · Chrome 51.0 on Windows

i get a 500 searching for anything

ChinLeng Ko · 19 July 2016 - 02:46
· · Chrome 49.0 on Windows

Error code: 500 just now

Wendy Rubin · 19 July 2016 - 02:34
· · Firefox 47.0 on Mac

getting a 503 service unavaliable error. makes me wat an ice cream though

Peter Luscher · 14 July 2016 - 04:47
· · Firefox 47.0 on Windows

Right now I can't log into Airbnb. The following is the error:
"Sorry, something went wrong. Please try again"
Site is slow and I also can't change the p/w. Tried two different accounts, same result.

Scott Barnes · 13 July 2016 - 18:05
· · Chrome 50.0 on Android

When I log into AirBnB on different desktop computers, tablets, or even cell phone (either through app or internet), my data are different. Some devices have old trips and correspondence, and some have recent trips and correspondence. When I got a new desktop just this week, I lost everything that I had reserved on my computer. So now none of my devices includes the trips I reserved within the past month. Shouldn't the app or website retain all information when one logs in, regardless of the device? And how does one contact AirBnB to resolve such issues? I will probably just use Homeaway in the future.


Magdalena Romuzga · 13 July 2016 - 14:20
· · Safari 9.1.1 on Mac

can't book a place .grey screen and red wheel spinning for last 30 min ;/ .tried booking on diferent computers -no luck !

Brian Lee · 13 July 2016 - 09:57
· · Safari 9.1.1 on Mac

Room reserved by hosts but web site not letting me confirm the booking. Just get a grey screen and a spinniing wheel. Very frustrating

Robyn Suzanne · 12 July 2016 - 17:14
· · Safari 9.0.1 on Mac

I can't try to reserve. The screen just goes grey. On one computer, I get a spinning wheel as well (that never stops spinning....)

Gail Thomson · 4 July 2016 - 05:24
· · Chrome 51.0 on Windows

Unable to log into Airbnb at all continually getting the following
1. "Sorry, something went wrong. Please try again"
2. Cannot even reset my password - send request for new password freezes
3. Following error reports when I try to respond to a guest
Reference #97.6cd408d1.1467603393.31b1544

Reference #97.4fd408d1.1467606174.17e7df68

Sharon Peston · 21 June 2016 - 03:46
· · Safari 600.1.4 on iPad

Can't list my space. Keeps telling me my internet connection is lost, but it's not! Grrrr

Mike Grubbs · 21 June 2016 - 00:41
· · Chrome 51.0 on Windows

Can search and find a room, but can't close the deal. Frustrating "service."

Cora MacDonald · 16 June 2016 - 04:30
· · Chrome 46.0 on Windows

Functionality of the iPhone APP is so poor for the last 6 months that I have given up using it. So much for getting back to guests in a timely manner. I thought it was my old PC, so I bought a new one...even more issues with the Airbnb site. Considering delisting my frustrating!!!!

Saroeun Son · 16 June 2016 - 03:39
· · Chrome 51.0 on Windows

It askrf me to confirm my google password, and then later my facebook password. It keeps saying my password is incorrect. I tried and tried again. If I go directly to my Facebook and Google account, the password I put in is fine, but on the airbnb site it keep saying it's incorrect. So I can't move forward with any of the changes I made on airbnb because of this >_

Hui Ling · 7 June 2016 - 14:39
· · Firefox 46.0 on Windows

I can't book to a place and I need it asap before someone else does !

Pritha Thadani · 5 June 2016 - 14:08
· · Chrome 50.0 on Mac

trying to list as a host and it says the internet might be down, but im being able to post this and browse everything else.

Julia Ravell · 31 May 2016 - 20:31
· · Chrome 50.0 on Mac

Can't publish my hosting. Site just hangs with its spinning circle. Very frustrating!

Catherine LaFarge · 30 May 2016 - 23:59
· · Firefox 46.0 on Mac

I cannot get a booking through. I just get that continuous circle and then a message saying it has timed out. Unable to make travel arrangements...

Michael Edwards · 29 May 2016 - 21:59
· · Safari 8.0.3 on Mac

I've been trying to book a place in Sacramento, CA for the past week! I get to payment checkout and all I've ever got was the waiting spinning circle.. Is this AirBnB thing for real?? ..First time user.

Kathi Thomas Rosen · 29 May 2016 - 16:51
· · Safari 9.0 on iPad

I am trying to find a place in Chicago. The mobile app shows me "300+" places world-wide and 0 places (with no filters applied), alternately. Not working correctly.

Rebecca del Rio · 29 May 2016 - 16:37
· · Safari 9.0 on iPhone

I'm looking for lodging in Monterrey, CA and receive suggestions from all over the globe (towns, cities, locales NOT named Monterrey)including the city I am currently in. But I have no suggestions for my chosen location.
What gives?

Jennifer Gladwin · 21 May 2016 - 11:52
· · Chrome 50.0 on Windows

airbnb new terms & conditions - after hitting "agree" the page just keeps re-loading and saying you must check the box to agree!!!!

Patty Ollen · 18 May 2016 - 13:55
· · Firefox 38.0 on Windows

I want to write a review, but the site says I have no past trips, verifications or reviews; this is so annoying. I almost couldn't book the last trip 2 weeks ago because the site was "having issues."

Sanj Mann · 17 May 2016 - 17:10
· · Chrome 50.0 on Windows

Air BnB Search not working.

Kim Selica Harrison · 12 May 2016 - 02:36
· · Chrome 50.0 on Windows

AirBnb is not responding.

Shirley Harmon Steele · 7 May 2016 - 17:59
· · Chrome 50.0 on Windows

Cannot list my bedroom today.

Aranka Buis-de Vos · 1 May 2016 - 18:37
· · Chrome 50.0 on Android

Server is down. Cannot confirm booking.

Wes Lockard · 29 April 2016 - 20:28
· · Internet Explorer 10.0 on Windows

unable to finalize booking.

Nancy Winnett Sweeney · 29 April 2016 - 01:03
· · Safari 9.1 on Mac

None of my photo's are showing. Just grey.

Paul Quah · 29 April 2016 - 00:18
· · Chrome 49.0 on Windows

It won't let me click Accept change in reservation (as a traveller). Have tried doing this on three different PC/Mac with different browsers.

Nancy Cox · 28 April 2016 - 19:56
· · Firefox 45.0 on Mac

I can't see any of the photos....

Lara Keepers · 28 April 2016 - 04:25
· · Safari 9.1 on Mac

Won't let me add filters or dates

Jo Kelly · 21 April 2016 - 17:05
· · Firefox 45.0 on Windows

The "Book Now" button in't working for me. It's been two days.

Paul Alan Robertson · 15 April 2016 - 17:39
· · Chrome 50.0 on Windows

I am getting 500 nternal server errors on most or all crucial pages for account management right now.

Heike Quiring Martin · 13 April 2016 - 23:51
· · Firefox 45.0 on Windows

I'm trying to finish booking but keep getting this message "Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again."

Sean Bates · 3 April 2016 - 00:09
· · Chrome 49.0 on Mac

Been getting this for ages trying to update a new payment method. "Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again."
Any suggestions?

Sonia Rhea · 26 March 2016 - 14:50
· · Safari 600.1.4 on iPad

Can't download the Airbnb app on my iPad

Fiona Murray · 17 March 2016 - 15:57
· · Safari 9.0 on iPad

Not letting me in - I've had a four digit code sent to me and its immediately asking me to change password???

JoLynn Scarpace · 14 March 2016 - 20:50
· · Safari 8.0 on iPad

Won't load destination listings, keeps displaying error message and saying it needs to reload. Btw, using iPad?

Mimi Whitney-Hafft · 13 March 2016 - 12:06
· · Chrome 48.0 on Windows

Cannot log in. Cannot get an email with option to set new password.

Bangkok Condo to Rent, Sathorn · 13 March 2016 - 06:37
· · Chrome 46.0 on Windows

I have a problem that my listing is on airbnb but when i try to link through to the details as you woudl to book, it says it is temporarily unavailable and take me to teh top 20 places in bangkok. Very frustrating. I would be grateful fo ran help anyway can give me

Sally Collard · 6 March 2016 - 16:32
· · Safari 600.1.4 on iPad

Airbnb app insists on confirming details. It asks for your birthdate. Then when you select the date and hit confirm it asks, "are you 0 years old?" Yes No. No matter which you hit it won't continue.

Francoise De Jaegher · 28 February 2016 - 04:24
· · Chrome 48.0 on Windows

Can't respond to inquiery, this is already the second time in a short time

Aledra Hollenbach · 24 February 2016 - 18:09
· · Safari 9.0 on iPhone

Entered "where I want to go" info and get terms of agreement. No "agree" box. Using Verizon in US on iPhone. 2/24/2016

Ioana Hristoforova · 22 February 2016 - 18:18
· · Chrome 48.0 on Windows

unable to book. message appears that site is under maintenance...

James Sparrow · 19 February 2016 - 07:05
· · Internet Explorer 11.0 on Windows

can't process credit card payment; bank says problem is the airbnb network not my card.. error message says server may be down or maintenance being carried out. Has been a problem for 2-3 hours so far

Gail Cullingworth Dell · 17 February 2016 - 14:49
· · Chrome 48.0 on Windows

Air BnB is down for me, Perth Australia. Is it me or everyone. And why ?

Graham Beards · 8 February 2016 - 09:26
· · Chrome 48.0 on Windows

They ask you to confirm your mobile number but the access codes they send do not work "You’ve reached the max confirmation attempts. Try again later."

Margaret Hely · 31 January 2016 - 20:17
· · Safari 8.0 on iPad

Have tried to log in on countless occasions to book for Bordeaux. Do they not want to take bookings?

Jane Kelly · 26 January 2016 - 20:54
· · Internet Explorer 11.0 on Windows

all locations and dates say search shows no availability

John Michael Schert · 26 January 2016 - 19:20
· · Safari 9.0.2 on Mac

Won't let me login via Facebook...

Michael Aimey · 8 January 2016 - 21:36
· · Chrome 47.0 on Windows

I have an offer I can't accept or a 2 bed in Barbados. Is anyone else having this problem?

Arianna Whittemore Miceli · 8 January 2016 - 20:58
· · Chrome 47.0 on Mac

not working error 503

Michael Greathouse · 8 January 2016 - 20:58
· · Safari 9.0 on iPhone

Website down for about 30 minutes

Veronica Ondine Thomas · 8 January 2016 - 20:22
· · Chrome 47.0 on Mac

Error code: 503

Airbnb is temporarily unavailable, but we're working hard to fix the problem. We'll be up and running soon! Keep an eye on our Twitter account for updates.

Ace Alan Bailey · 3 January 2016 - 21:27
· · Firefox 42.0 on Mac

cant look at any properties. cant "sign up" date field doesn't show the format required

Francoise De Jaegher · 28 December 2015 - 13:37
· · Chrome 47.0 on Windows

many problems to get log in...several times already, I cannot acces my account and so not respond to furure customers...!!!

Lucy Robinson · 16 December 2015 - 02:18
· · Safari 7.0 on iPhone

Can't check any dates for reservation. Really a mess. It just keeps playing some UTUBE thing. It is very frustrating. I will just book through some other group because now I don't trust that it will be available if I do book. I had problems with AirBnb previously..

Naomi Catalina · 8 December 2015 - 16:11
· · Safari 9.0.1 on Mac

I am trying to sign into my airbnb account as I always fo through facebook, but it keeps telling me "Unable to perform action. Please try again later or contact support if you need immediate assistance."
Is it a site problem or a problem with my account?

Susan Hoath Haveman · 7 December 2015 - 00:22
· · Chrome 46.0 on Windows

I have a guest who wants to book - I have written 3 times to approve him but all communication gets returned "unable to send" - cannot communicate with airbnb.

Ash Story · 12 November 2015 - 01:00
· · Safari 9.0 on iPhone

have tried booking over and over.. PayPal and credit card won't process telling me there is an "error" but all my cards and funds are fine. it's so frustrating!!

Jennifer Nakashima · 13 October 2015 - 00:13
· · Safari 9.0 on Mac

Been trying to access account on airbnb, nothing but automated emails. wanted to list a room over a week ago, can't do it. They sent me an email saying they needed me to verify ID, how can I verify ID, if they keep denying me access to my account? No answer, No one can help me there, one of the biggest online nightmare, what a horrible system for a company that is making tons in revenue. I am still stuck having sent about ten emails asking them to allow me access to my own account. Very disappointed.

Emma Frost Nix · 23 September 2015 - 23:11
· · Chrome 45.0 on Mac

i click on the responses and it doesn't redirect

Rui Silva · 20 September 2015 - 14:09
· · Chrome 45.0 on Android

Seems that there is some problem with the api

Patricia Normand · 20 September 2015 - 14:06
· · Safari 9.0 on iPad

Yep it's down!

Trent Crane · 20 September 2015 - 13:30
· · Safari 8.0 on iPhone

It's down right now

Louay Michel · 20 September 2015 - 13:03
· · Safari 8.0 on iPhone

Airbnb app and website not responding

Ron Turner · 20 September 2015 - 12:59
· · Safari 9.0 on iPad

Trying to book a room, not working. Called and they said they have issues! Why is this saying its up then?

Elsie Mary Green · 20 September 2015 - 12:47
· · Safari 8.0 on iPad

I am trying to download tax receipts for 2 trips this summer. I have only found a sad face cartoon with an ice team.

Sally Wardrop · 20 September 2015 - 12:29
· · Chrome 45.0 on Android

Sign in ok. Error 500 when sending email

Mike McCarthy · 20 September 2015 - 12:26
· · Chrome 45.0 on Windows

I am new to AIRBNB but looks like crashes are common to this site? One would think a multi billion dollar company would have this problem sorted out by now.

Helen Barrs · 20 September 2015 - 10:39
· · Chrome 45.0 on Android

I can't sign in either by using my Facebook account (which I created the account with) or by entering the details manually. I've been trying for a couple of hours now.

Di Russell · 15 September 2015 - 14:02
· · Chrome 45.0 on Windows

wont load extremely slow

Tracie Metzner · 12 September 2015 - 04:40
· · Chrome 28.0 on Android

It won't accept password. I checked the written backup. Password is correct and I've used same one multiple times. And reset page only says forbidden 403. Can access it on Facebook without password either. No help with official help page as it refuses to 'send'. I'm guessing they are hacked!

Joe Teplitz · 4 September 2015 - 01:59
· · Safari 8.0.8 on Mac

I've heard lots of good things about airbnb, but I'm done with it. Can't get their confirmation email - to any address. Without that they won't let you contact them. Too much work - too many competitors for me to waste any more time here...

Yu Lia · 27 August 2015 - 20:06
· · Chrome 44.0 on Windows

the site, for weeks and on various browsers, keeps freezing & crashing the browser ever few navigation steps. horribly slow otherwise. the design and idea is great, but please get it to actually function!

Lily Lu · 26 August 2015 - 23:37
· · Safari 8.0 on iPad

Worst thing is I've been charged 3 times for same booking & can't even got confirmation! This is instant booking by the way.

Eric Newsom · 12 August 2015 - 19:16
· · Safari 7.0 on iPhone

I can login but can't instant book any listing. Can't get any support either to tell me what is problem.

Victoria Rodriguez · 31 March 2015 - 04:35
Australia · Telstra Internet · Chrome 41.0 on Mac

Can't book anything. When I click the Book button nothing happens?

Phillip Sharkey · 12 July 2014 - 12:42
United States · AT&T Wireless · Firefox 31.0 on Windows

I can not access AirBnB. Here's the message:

Secure Connection Failed

An error occurred during a connection to The OCSP server has no status for the certificate. (Error code: sec_error_ocsp_unknown_cert)
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.


800 number is down, 415 number has a "longer than 30 minute wait" announcement.

Candace Meils · 11 July 2014 - 13:57
United States · Clear Wireless · Safari 5.0.6 on Mac

Hi my airbnb site is acting strange and saying there are errors and there are no pictures to site.. just script???

Tracey Hoffman · 7 July 2014 - 15:59
United States · Optimum Online · Chrome 35.0 on Mac

As a host, my airbnb calendar has been repeatedly marking available dates as "unavailable". I fix it, and a few hours later, same thing. Same dates blocked out. AIRBNB people so far have been unable to fix this. Anyone else having this problem?

Timothy Andrews · 29 June 2014 - 06:43
United States · · Chrome 35.0 on Windows

Won't let me get past the telephone number verification part of the transaction... doesn't recognize the phone number

Fay Staveley-Wadham · 21 June 2014 - 03:10
United Kingdom · Kijoma Solutions · Safari 5.0.6 on Mac

Airbnb website is terrible! Unable to accept or decline a booking on either my phone or computer!

Nathalia Watanabe · 24 May 2014 - 17:05
Brazil · Vivo · Chrome 35.0 on Mac

Airbnb stats stopped working since May 14th. It doesn't have any data. Does anyone knows what is going on?

Loreen Paradis · 8 May 2014 - 21:56
Canada · Rogers Cable

I am having the same problem as Jenny Hewett below. The booking calendar won't advance beyond May 2014. Though I contacted AirBNB by phone and by email -they were unhelpful.

Anna Louise Savage · 29 April 2014 - 04:31
United Kingdom · Exponential-E.

I keep trying to make a payment to complete a booking but every single time I enter my credit card details it crashes and it's driving me mad !!

Sean Herbert · 13 April 2014 - 15:25
Canada · Shaw Communications

Trying to upload pics for spare room rental... tried every method possible but keeps saying unsupported files. Looks like i'm not the only one!!

Noreen Callanan · 10 April 2014 - 05:15
Ireland · Eircom

CANT LOG INTO AIRBNB NOW :Just set up my first spare room and now can't log into Airbnb and error 403 forbidden coming up. cant even call them as no customer care HELP number and to get help you have to log in ...which ios the one thing it wont LET ME DO ! .

Jenny Hewett · 9 April 2014 - 06:48
United Arab Emirates · Emirates Integrated Telecommunications Company PJS

I can't move the dates forward to see if there is availability for the time when I want to book in July and December. They jump back to April and May.

Stine Nygaard · 7 April 2014 - 02:57
Denmark · TRE-FOR Bredbaand A/S

It is not possible to cancel reservations - the sites crashes doing so. Otherwise, the sites runs fine. I think it is a bit disturbing, because I need to cancel in order to book a new apartment!

Teressa Ryan · 7 March 2014 - 04:57
United States · AT&T U-verse

Issues with pre-approving guests, sending a special offer, the phone guest option no longer available, and unable to contact airbnb. No reply to email help

Dennis Davis · 4 March 2014 - 18:54
United States · Cox Communications

Cannot seem to log in to my account using Facebook. Anyone else having this issue?

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