website not working? Is it down right now? Server Status Check screenshot
AirAsiaWebsite Name:
www.airasia.comURL Checked:
Response Time:
Last Down:
Checking AirAsia
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AirAsia Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
08:464.01 ms. 
11:344.02 ms.
14:244 ms. 
16:334.14 ms.
18:404.14 ms. 
20:544.07 ms.
22:574.16 ms. 
01:0414.8 ms.
03:5214.76 ms. 
07:1514.77 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 09:24

We have tried pinging AirAsia website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access AirAsia - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Nishi Amnan · 8 April 2014 - 21:19

hahahaha, AirAsia advertisements really makes me furious when seeing the reality of AirAsia. your online booking's a failure. terrible. AirAsia IT department fix dis shiz

Jet-tshen Kee · 5 March 2014 - 17:43

Every time I try to search for a flight, when I click on the origin, error msg pops up stating my internet explorer has stopped working. A problem occurred with this web page causing Internet Explorer to re open the tab. Is anyone else facing this problem ?

Jo King · 22 February 2014 - 21:48

Every time I try to get into manage booking it just goes back to the sign in page.

Fei Ling Ten · 3 February 2014 - 01:30

Still failed to access Air Asia website since Feb 2 afternoon (MY time). Any update? As I need to perform web check in before tomorrow morning flight.

Sarah Zhao · 25 January 2014 - 02:04

Can't login as a member and can't use online "manage my booking function"

Lim Seng Huat · 24 January 2014 - 23:19

Can't access Air Asia's Manage My Booking page. After change my password it now tries to load the page hangs there indefinately. Been waiting for 46mins for the live chat. Service is really bad.

Rangoon House · 23 January 2014 - 16:53

payment system down!!!

Muhammad Chidfirul Aziz · 4 January 2014 - 21:29

i tried to do a payment using my visa and it was denied for 7 times

i tried to use my other laptop to search a return flight in airasia, to my surprise that the ticket price changed today more expensive and back to cheap price... dunno why

Ren Marie Cabrera · 6 December 2013 - 05:44

payment denied for six times. contacted air asia customer service but to no avail. no solution given to our problems. what happened air asia?... we contacted our bank for verification for a possible problem, but there was none. our fund is sufficient for payment.

Emily-Rose Matthews · 30 November 2013 - 19:35

I did the same thing - reset password, then the whole system worked fine.

Syazwana Razak · 29 November 2013 - 14:49

Hey everyone! I solved the problem already!

I had the same problem as i cannot log in to manage my booking. In the end i choose forget password. If you're lucky, after successfully resetting your password cause some can't seem to reset, well your problem is solved! If not I really don't know how.

After successfully logging in to the 'manage my booking' you will receive an email of your membership number and all you gotta do is pay for your insurance, luggage and seat! After payment done then you have your booking done :)

Hope this helps.

Shi Ya · 20 November 2013 - 05:23

Can't log in to Manage Booking, system down?

Jayanthi Sundaram · 19 November 2013 - 18:14

When I click "Continue" after checking the fare, an error message comes up: [1038:InvalidPaxCount] Please select the number of passengers. At least one passenger must be selected for the flight.

Priscilla Lim · 10 November 2013 - 04:46

Unable to check in;

Shirley Aamidor · 15 October 2013 - 00:28

Air Asia is down and has been for the past three+ hours. Impossible to do anything on this site. Contacted the 'chat room' No help. Probably THE very worst website... EVER!

Stephie Simmons · 3 October 2013 - 02:04

every time I try to get into manage booking it just goes back to the sign in page and wont let me sign back in..

Marlene Kranz · 23 September 2013 - 20:05

I am trying to MANGAE MY BOOKING after having created an account with Air luck so far, trying for 2 weeks now to change my booking ONLINE. When ringing the help/ chat line, they try to charge you MUCH more to do the change...anyone out there with an idea how to get this sorted?

Gerard Lawlor · 16 September 2013 - 12:18

I can't access the Manage my booking area of the website - been trying continually for 6 hours now

Andrea Colussi Serravallo · 14 September 2013 - 19:46

Cant login to Manage My Booking ( No notification error.

This is not the first time I’m having problems with the AA website... So frustrating...

Update: ERROR Case Number: 236K4KDK09
[5022:SoapHeaderException] Sorry, an error has occurred. Please try again later. If the error persists, logon to for help.

Finally a notification... But can’t get in anyway.

Jay Richardson · 19 August 2013 - 12:51

Site is up....but booking shows no results for flights from BKK to Siem Reap...

Firman Adikarma B · 17 August 2013 - 17:10

Cant login to Manage My Booking ( No notification error.

D'lanor Naddy · 3 July 2013 - 02:32

hope this will help. i experienced this also_You don't have permission to access "" on this server... what i did is.. in the site address instead of i removed some parts leaving only.. it worked!

Aaron Litchfield · 30 June 2013 - 21:59

same problem with me, I tried live chat waited 30 min to be told keep chat to less than 10 min. the guy asked for user name and password then said :one moment please" then it timed out

Bill Boro · 27 June 2013 - 11:11

Well, been trying a week on all major browsers (FF, IE, Crome, Opera):
Access Denied. You don't have permission to access "" on this server. Reference #18.6ed77a5c.1372353105.ab3a4c0
what the heck?

Linda Tan · 17 June 2013 - 01:38

I have been trying to book online since last week and it cannot proceed to the next page after keying in the flight sector and date. It shows a http bad request. No contact to reach and had to use their online chat where you need to queue for 20 mins and each chat is 10 mins max. After all the explanation, the staff ask to fill up the problem on e-form!!!! What's the heck here? I need to book the connecting flight and till today, still the same problem. What are their technical staff doing? Everything is either online or eform. I am getting really annoyed.

Lana Jane Savarez · 15 June 2013 - 17:34

Homepage is accessible but I can't access the booking section for the destination to complete the booking transaction.

Conny Jamieson · 13 June 2013 - 02:28

I am not sure why I cannot access the serve, but I get this error message...
You don't have permission to access "" on this server. Reference #18.89de9b7c.1371115611.86c5e6a

Rob Schwenke · 10 June 2013 - 23:05

no access for last few days !!!

Michael Hornby · 8 June 2013 - 22:15

Can't get the website up for the past 2 days now

Mitra Ardron · 30 May 2013 - 11:38

Each time I try and book it gives an error mesage
Access Denied
You don't have permission to access "" on this server.
Same thing happens if I login and then try adn book - except that its a different page with the same error

Miriam Corrales · 2 March 2013 - 17:22

have been trying for 2 weeks

Natasha Viljoen-Teinakore · 15 February 2013 - 21:29

The website has been down for last two days when trying to make a booking. What's up with Airasia? Nothing. Just down, down...):

Anthony Willis · 7 January 2013 - 03:32

I've been trying for two days now with my PC & my iphone. Terrible site!

Phil Tham · 3 January 2013 - 01:09

AirAsia site is down now since 03.01.13 1545hrs. The above report on AirAsia site is not correct.

Paddy Murdock · 23 November 2012 - 14:54

cant get booking page to work just now Sat morning

Kt Lee · 9 November 2012 - 18:31

The Airasia main page is ok. But when accessing the booking return date detail schdedule page, web site cannot display. Am using IE 8 to access. Previously is ok but not now. Any one can help or experience this ? Thanks

Ilsa McBryde · 18 October 2012 - 08:52

Air Asia homepage might be up but cannot get past this to make a booking. Just get the ever so annoying "The connection has timed out. The server at is taking too long to respond."

So while the website may appear to be up, it is not actually functional for booking purposes.

Charles Lim · 10 October 2012 - 07:54

Has been trying it since 8pm Wednesday 10 Oct

Sharon James · 7 October 2012 - 04:57

Cant access Air Asia website tonight 7.56pm Sunday 7 Oct, anyone else issues

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Rate AirAsia has been rated 1.8 out of 5 points. A total of 18 votes cast and 39 users reviewed the website.

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