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AirAsiaWebsite Name:…URL Checked:
Response Time:
Last Down:
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AirAsia Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
03:520 ms. 
06:440 ms.
08:510 ms. 
11:540 ms.
16:390 ms. 
18:570 ms.
21:030 ms. 
00:450 ms.
03:080 ms. 
05:090 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 07:29

We have tried pinging AirAsia website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access AirAsia - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Roz Rowe · 18 August 2016 - 01:55
· · Chrome 52.0 on Windows

I cannot get past the continue page at 11:54 hrs

Lara Fraser · 14 August 2016 - 12:45
· · Chrome 51.0 on Mac

issues with air asia. says an error has occured

Muhammad Alif · 15 July 2016 - 04:40
· · Safari 9.0 on iPhone

Server down..its so annoying..

Patrick Gan · 11 July 2016 - 09:12
· · Chrome 46.0 on Windows

when I reach the payment part it says 'Access denied'

Novia Jonatan · 25 June 2016 - 19:34
· · Chrome 51.0 on Mac

i can't do manage booking. i has been like this for days now.

John Williams · 23 June 2016 - 08:26
· · Firefox 46.0 on Mac

Each time I search for a flight (enter locations and dates, then select ), I get the following error:
Object reference not set to an instance of an object."
I use the AirAsia site quite often, and this is the first time I have seen this error. I tried different locations and dates, but continue to get the same error.

Mandy Liong · 14 June 2016 - 04:34
· · Firefox 47.0 on Windows

Im having same problem here where after date is chosen, "continue button" does not respond and not be able to proceed to next page. Solution: simply click the bottom suggestion offer route(any of them) under "Widest network, lowest fares!". Then you may Edit Search by finding your required route. Voila!
This help me successfully book the ticket from KL-Nagoya! Hope can help u guys!

MaGne · 13 June 2016 - 14:54
· · Firefox 47.0 on Windows

i can't access my airasia account. bummer. i can see this has been going on for 2 days. like wtf

Zigmunds Fricsons · 12 June 2016 - 21:45
· · Chrome 51.0 on Android

Can not login / sign up.
But it is possible to buy tickets (use Google Chrome incognito mode, thereafter Airasia site as guest ... dont try to log in).

Chong Le Wen · 12 June 2016 - 17:01
· · Chrome 51.0 on Windows

cannot log in my airasia member

Steffi Caroline · 19 May 2016 - 03:49
· · Chrome 50.0 on Windows

After date is chosen, "continue button" does not respond and not be able to proceed to next page.

Matthew Tang · 11 May 2016 - 08:26
· · Chrome 50.0 on Windows

anyone can log on and purchase a tic??? i cant!!!

Ihsan Amin · 10 May 2016 - 14:25
· · Chrome 49.0 on Windows

Server kept failing for past 2 days.

Taylor Gauthier · 21 April 2016 - 18:14
· · Chrome 49.0 on Windows

the booking page keeps saying it has a bug for the last 2 days so I cant book a flight....

Cristie Sophie · 2 April 2016 - 08:23
· · Firefox 45.0 on Windows

i can't access air asia website!

Jesreel JR Andales Gallardo · 25 March 2016 - 06:56
· · Chrome 49.0 on Windows

I am logged in and i am unable to book any flights

Eduard de Vries · 21 March 2016 - 16:28
· · Chrome 49.0 on Windows

The booking form isn't working. I did fill in all my contact information, but it keeps complaining that I didn't. So, I tried to get in touch with Air Asia; but if I try the option 'Live chat' it says that the will get in touch with me after they spoke with the 77 people before me...

Felicia Lim · 16 March 2016 - 01:26
· · Chrome 49.0 on Windows

AirAsia Website not responding - Trying to do web check-in today. But clicking anything on the website does not show any response...Anyone encounter the same issue?

Chui Yew · 7 March 2016 - 12:08
· · Chrome 48.0 on Mac

IT KEEPS GOING TO 504. its has been aday!

Shahrizan Saad · 7 March 2016 - 08:48
· · Safari 9.0.1 on Mac

I try numerous time login, but still failed & keep asking for the password..damnnn

Liz Eden · 7 March 2016 - 02:29
· · Chrome 48.0 on Windows

Can't log in or view my emailed boarding pass, everything keeps timing out and I am due to fly in a few hours...

AJ Tuah · 2 March 2016 - 01:08
· · Chrome 48.0 on Windows

I have been trying to log into my BigShot account to purchase addons and make payment since Monday 29/02/2016 but unable to do so. What is up (or down) with AirAsia website? I will be travelling on AAX this month. Please fix this ASAP. Thank you!

Eva Berlin · 1 March 2016 - 07:37
· · Chrome 48.0 on Windows

Can't even make payment :(

Regine Sooi Kuan · 29 February 2016 - 06:23
· · Chrome 48.0 on Windows

Totally cant view my booking today! And also unable to proceed with web check in! Please fix it

Lim Say Joon Jj · 28 February 2016 - 09:15
· · Chrome 48.0 on Windows

web check in system has been down the whole day today

Henrik Andresen · 27 February 2016 - 07:28
· · Chrome 48.0 on Android

From Phnom Penh, Cambodia it doesn't work neither

Judith Hall · 27 January 2016 - 12:19
· · Firefox 44.0 on Windows

Have been trying tobook flights for 3 hours. No go. Unable to get to Checkout. frustrating.

Jacky Tan · 26 January 2016 - 04:01
· · Chrome 48.0 on Windows
e-form for english version isn't working. Even for in bahasa malaysia, it has no response after clicking submit.

Julie Sueanne Kt · 7 January 2016 - 11:46
· · Chrome 45.0 on Windows

Unable to proceed with my bookings. It will link back to home page. Any advice? Tried few times and still the same.

Paul Fitzgerald · 6 January 2016 - 09:50
· · Chrome 47.0 on Windows

I have repeated problems booking on the Air Asia site, the latest today ... a waste of two hours of my time. I love the airline, but its online booking system is a farce. They really should sort thsi out once and for all. Zero Points.

Angling Topan · 24 December 2015 - 06:58
· · Safari 9.0 on iPhone

Tried made online checkin and its not working

Ngo Rit Woon · 23 December 2015 - 04:50
· · Chrome 47.0 on Windows

Tried made online booking but failed

Vineet Dhar · 9 December 2015 - 16:53
· · Chrome 46.0 on Windows

site is down

Aiden McIntosh · 2 December 2015 - 17:40
· · Chrome 47.0 on Windows

In my 16 years of using the internet, I have seen some slow, usless sites.... nothing beats It's slow, drops requests and crashes... been trying to buy a ticket for 3 hours now.

Jan Major · 24 November 2015 - 05:14
· · Chrome 28.0 on Android

My flight in two days time and I can't retrieve my boarding pass until now... Why?

Ronald Paulus · 10 November 2015 - 08:42
· · Firefox 42.0 on Windows

cant open i dunno why

Raymon Busby · 7 November 2015 - 04:35
· · Firefox 41.0 on Windows

trying to find out if my flight is up and running after the vulcano scare............impossible................they maybe should keep upcoming passengers informed, oh but wait i have already paid!!! so i guess that they dont care

Ira Aningtyas Moody · 5 November 2015 - 10:52
· · Internet Explorer 11.0 on Windows

takes ages to load up and in the end just not responding at all...

Yvonne Mallinson · 1 July 2014 - 18:55
Australia · Telstra Internet · Firefox 30.0 on Windows

Try to look at flights on Air Asia and it keeps coming up with an error message that says "The connection to the server was reset while the page was loading" Is this a problem with Air Asia or my computer???

Christine Rayner · 18 June 2014 - 23:22
Australia · iiNet Limited · Chrome 35.0 on Windows

Air asia Manage My Booking keeps returning to login page, not letting me manage my booking. Anyone else??

Doles Lidya Arman · 18 June 2014 - 20:11
Malaysia · Telekom Malaysia Berhad · Chrome 35.0 on Windows

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.Always give me this problem since 8am

Radhakrishnan Viswanathan · 11 June 2014 - 23:46
Australia · AIG Insurance Australia · Firefox 29.0 on Windows

Airasia site response is poor. booked but did not receive itinerary. tried the manage my booking but goes to login page again again support email or number to call.

Graham Abbott · 7 June 2014 - 05:40
Indonesia · Telkomsel · Chrome 35.0 on Mac

I booked one flight and want to try and add another but can not get to the end of their booking process. The worst part is no service staff at all and no one to email about it either. Come on air asia, get your act together!

Sarah Cullum · 2 June 2014 - 00:48
Australia · Optus · Chrome 35.0 on Windows

Air Asia website seems to not be working, I have attempted to search flights and when I press search, the page just goes to another page saying... Welcome to our waiting room! Don’t worry, you’re already in queue to grab the best fares we have.

We will update this search again in 3 sec
IMPORTANT REMINDER: You will only have up to 10 mins at the Search and Select Flights pages each, any longer and you will be redirected back to the ‘Waiting Room’.

However it just sits here, I have tried going back to the home page but it just does the same thing again, When I tried to use my smart phone I received an error message saying unable to perform request as maintenance is being performed on the mobile site, please use a PC. Lastly I tried to contact the customer service helpline, which I waited on hold for 11 mins for my call to be answered before giving up. What the hell is going on!!

Mook Poh Li · 20 May 2014 - 05:02
Malaysia · TM Net · Chrome 30.0 on Windows

same as others, go into "manage my booking" it just goes back to the sign in page

Eric CL Gan · 15 May 2014 - 07:44
Malaysia · TM Net · Chrome 34.0 on Windows

I booked air asia online but still no confirmation after 48 hours!. I call their KL call centre. Telecom call back service says these nos: 03-21719333/21719222 is not reachable. I log in for their chat service, their chat queue takes more than 1 hour waiting time. After more than 2 hours, the chat service is not moving and got stuck at no 46 queue. I filled their online form. It states they will reply within 5 WORKING days! I check my AA booking management. There is no record of flight confirmation. What type of service is AA providing? I called. No reply. I log in to their chat, fill their online form. Check their online booking record. Nothing happens Look like I have to book MAS even though it is facing losses and poor reputation. But what choices do Malaysians have if we want to support our local airlines and avoid having non-direct flights? Our local airline services delivery system really sucks.

Corazon James · 14 May 2014 - 09:16
Malaysia · TM Net · Chrome 34.0 on Windows

i cannot fill the information of the guest detail..

Mustafa Muhammad · 9 May 2014 - 09:21
Brunei · BruNet - Telekom Brunei Berhad

my problem is whe I go into "manage my booking" it just goes back to the sign in page. WHY WHY WHY...???

Jeen Jess Chong · 29 April 2014 - 07:06
United Kingdom · De Montfort University

Not manage to book online, server problem everytime :-(((

Nishi Amnan · 8 April 2014 - 21:19
Malaysia · Universiti Malaysia Sarawak

hahahaha, AirAsia advertisements really makes me furious when seeing the reality of AirAsia. your online booking's a failure. terrible. AirAsia IT department fix dis shiz

Jet-tshen Kee · 5 March 2014 - 17:43
Malaysia · Telekom Malaysia Berhad

Every time I try to search for a flight, when I click on the origin, error msg pops up stating my internet explorer has stopped working. A problem occurred with this web page causing Internet Explorer to re open the tab. Is anyone else facing this problem ?

Jo King · 22 February 2014 - 21:48
Thailand · CAT Telecom public company

Every time I try to get into manage booking it just goes back to the sign in page.

Fei Ling Ten · 3 February 2014 - 01:30
Malaysia · Tmnet, Telekom Malaysia

Still failed to access Air Asia website since Feb 2 afternoon (MY time). Any update? As I need to perform web check in before tomorrow morning flight.

Sarah Zhao · 25 January 2014 - 02:04
Singapore · SingNet Pte

Can't login as a member and can't use online "manage my booking function"

Lim Seng Huat · 24 January 2014 - 23:19
Malaysia · TM Net

Can't access Air Asia's Manage My Booking page. After change my password it now tries to load the page hangs there indefinately. Been waiting for 46mins for the live chat. Service is really bad.

Rangoon House · 23 January 2014 - 16:53
Malaysia · Telekom Malaysia Berhad

payment system down!!!

Muhammad Chidfirul Aziz · 4 January 2014 - 21:29
Indonesia · Indo Pratama CyberNet, PT.

i tried to do a payment using my visa and it was denied for 7 times

i tried to use my other laptop to search a return flight in airasia, to my surprise that the ticket price changed today more expensive and back to cheap price... dunno why

Ren Marie Cabrera · 6 December 2013 - 05:44
Philippines · Philippine Long Distance Telephone

payment denied for six times. contacted air asia customer service but to no avail. no solution given to our problems. what happened air asia?... we contacted our bank for verification for a possible problem, but there was none. our fund is sufficient for payment.

Emily-Rose Matthews · 30 November 2013 - 19:35
Australia · iseek Communications

I did the same thing - reset password, then the whole system worked fine.

Syazwana Razak · 29 November 2013 - 14:49
Switzerland · Bluewin

Hey everyone! I solved the problem already!

I had the same problem as i cannot log in to manage my booking. In the end i choose forget password. If you're lucky, after successfully resetting your password cause some can't seem to reset, well your problem is solved! If not I really don't know how.

After successfully logging in to the 'manage my booking' you will receive an email of your membership number and all you gotta do is pay for your insurance, luggage and seat! After payment done then you have your booking done :)

Hope this helps.

Shi Ya · 20 November 2013 - 05:23
Malaysia · Telekom Malaysia Berhad

Can't log in to Manage Booking, system down?

Jayanthi Sundaram · 19 November 2013 - 18:14
Malaysia · TM Net

When I click "Continue" after checking the fare, an error message comes up: [1038:InvalidPaxCount] Please select the number of passengers. At least one passenger must be selected for the flight.

Priscilla Lim · 10 November 2013 - 04:46
Malaysia · Telekom Malaysia Berhad

Unable to check in;

Shirley Aamidor · 15 October 2013 - 00:28
South Korea · KISTI

Air Asia is down and has been for the past three+ hours. Impossible to do anything on this site. Contacted the 'chat room' No help. Probably THE very worst website... EVER!

Stephie Simmons · 3 October 2013 - 02:04
Thailand · TOT Public

every time I try to get into manage booking it just goes back to the sign in page and wont let me sign back in..

Marlene Kranz · 23 September 2013 - 20:05
Australia · Internode

I am trying to MANGAE MY BOOKING after having created an account with Air luck so far, trying for 2 weeks now to change my booking ONLINE. When ringing the help/ chat line, they try to charge you MUCH more to do the change...anyone out there with an idea how to get this sorted?

Gerard Lawlor · 16 September 2013 - 12:18
Ireland · UPC Communications Ireland Limited

I can't access the Manage my booking area of the website - been trying continually for 6 hours now

Andrea Colussi Serravallo · 14 September 2013 - 19:46
Singapore · Infocommunication Provider

Cant login to Manage My Booking ( No notification error.

This is not the first time I’m having problems with the AA website... So frustrating...

Update: ERROR Case Number: 236K4KDK09
[5022:SoapHeaderException] Sorry, an error has occurred. Please try again later. If the error persists, logon to for help.

Finally a notification... But can’t get in anyway.

Jay Richardson · 19 August 2013 - 12:51
United States · The Home Depot

Site is up....but booking shows no results for flights from BKK to Siem Reap...

Firman Adikarma B · 17 August 2013 - 17:10
Indonesia · Telkomsel

Cant login to Manage My Booking ( No notification error.

D'lanor Naddy · 3 July 2013 - 02:32
Philippines · Smart Broadband Incorporated

hope this will help. i experienced this also_You don't have permission to access "" on this server... what i did is.. in the site address instead of i removed some parts leaving only.. it worked!

Aaron Litchfield · 30 June 2013 - 21:59
Vietnam · Vietel Corporation

same problem with me, I tried live chat waited 30 min to be told keep chat to less than 10 min. the guy asked for user name and password then said :one moment please" then it timed out

Bill Boro · 27 June 2013 - 11:11
· AnchorFree

Well, been trying a week on all major browsers (FF, IE, Crome, Opera):
Access Denied. You don't have permission to access "" on this server. Reference #18.6ed77a5c.1372353105.ab3a4c0
what the heck?

Linda Tan · 17 June 2013 - 01:38
Singapore · SingNet Pte

I have been trying to book online since last week and it cannot proceed to the next page after keying in the flight sector and date. It shows a http bad request. No contact to reach and had to use their online chat where you need to queue for 20 mins and each chat is 10 mins max. After all the explanation, the staff ask to fill up the problem on e-form!!!! What's the heck here? I need to book the connecting flight and till today, still the same problem. What are their technical staff doing? Everything is either online or eform. I am getting really annoyed.

Lana Jane Savarez · 15 June 2013 - 17:34
Philippines · Smart Broadband Incorporated

Homepage is accessible but I can't access the booking section for the destination to complete the booking transaction.

Conny Jamieson · 13 June 2013 - 02:28
Singapore · StarHub Internet Pte

I am not sure why I cannot access the serve, but I get this error message...
You don't have permission to access "" on this server. Reference #18.89de9b7c.1371115611.86c5e6a

Rob Schwenke · 10 June 2013 - 23:05
Indonesia · Three Indonesia

no access for last few days !!!

Michael Hornby · 8 June 2013 - 22:15
Australia · Optus

Can't get the website up for the past 2 days now

Mitra Ardron · 30 May 2013 - 11:38
United States · Comcast Business Communications

Each time I try and book it gives an error mesage
Access Denied
You don't have permission to access "" on this server.
Same thing happens if I login and then try adn book - except that its a different page with the same error

Miriam Corrales · 2 March 2013 - 17:22
Vietnam · Sai gon Postel Corporation

have been trying for 2 weeks

Natasha Viljoen-Teinakore · 15 February 2013 - 21:29

The website has been down for last two days when trying to make a booking. What's up with Airasia? Nothing. Just down, down...):

Anthony Willis · 7 January 2013 - 03:32
United Kingdom · Sky Broadband

I've been trying for two days now with my PC & my iphone. Terrible site!

Phil Tham · 3 January 2013 - 01:09
Thailand · True Internet

AirAsia site is down now since 03.01.13 1545hrs. The above report on AirAsia site is not correct.

Paddy Murdock · 23 November 2012 - 14:54
Australia · TransACT

cant get booking page to work just now Sat morning

Kt Lee · 9 November 2012 - 18:31
Malaysia · Telekom Malaysia Berhad

The Airasia main page is ok. But when accessing the booking return date detail schdedule page, web site cannot display. Am using IE 8 to access. Previously is ok but not now. Any one can help or experience this ? Thanks

Ilsa McBryde · 18 October 2012 - 08:52
Indonesia · CepatNet

Air Asia homepage might be up but cannot get past this to make a booking. Just get the ever so annoying "The connection has timed out. The server at is taking too long to respond."

So while the website may appear to be up, it is not actually functional for booking purposes.

Charles Lim · 10 October 2012 - 07:54
Brunei · Simpur ISP

Has been trying it since 8pm Wednesday 10 Oct

Sharon James · 7 October 2012 - 04:57
Australia · Telstra Internet

Cant access Air Asia website tonight 7.56pm Sunday 7 Oct, anyone else issues

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