website not working? Is it down right now? Server Status Check screenshot
AIMWebsite Name:
www.aim.comURL Checked:
Response Time:
Last Down:
Checking AIM
Please wait while we check the server...
AIM Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
21:379.02 ms. 
04:4313.5 ms.
09:1211.38 ms. 
14:0410.22 ms.
19:1110.69 ms. 
00:0710.01 ms.
09:4810.99 ms. 
22:4611.1 ms.
05:009.59 ms. 
10:4410.7 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:50

We have tried pinging AIM website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access AIM - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Dnk Faith Williams · 20 July 2016 - 19:56
· · Chrome 51.0 on Android down again..around 11:30...this happened on June 23rd as well...cannot log in....can you please fix ASAP..last time it took 2 weeks

Abdul Basheer · 24 June 2016 - 11:35
· · Firefox 48.0 on Windows

Indeed password might have been wrong. I did reset and now able to log in...working fine.....cheers......thank you AIM chat

Abdul Basheer · 24 June 2016 - 11:28
· · Firefox 48.0 on Windows

Says "invalid user id password" !!

Derek C Shelley · 23 June 2016 - 16:37
· · Internet Explorer 11.0 on Windows

Cannot login to AIM - Get this error "Something funky is happening. Please give us a few minutes and try again."

Sara Murdock · 23 June 2016 - 14:28
· · Firefox 38.0 on Windows

when i log in, it shows a blank page. Sometimes when i log in, it loads and then signs me out of AOL.

Debra Kallunki Williams · 23 June 2016 - 13:55
· · Chrome 51.0 on Android

When I try to log in it gives me an error sign

Kat Flynn · 15 June 2016 - 02:48
· · Firefox 47.0 on Windows

Unable to connect, grrr!

Clixsense - free online money 100% · 30 April 2016 - 07:37
· · Chrome 50.0 on Windows

Is Your Site Down Right Now ? Try This Fantastic Site While You Wait 100% Free.. 6 Million Members Can`t Be Wrong ....

John French · 8 April 2016 - 04:30
· · Chrome 49.0 on Windows

I can not get into AIM.

Billy Garrett · 4 March 2016 - 23:19
· · Internet Explorer 11.0 on Windows

I am showing available and my buddies are too, however, when we try to send msgs to each other it says they are offline and can't accet msgs offline. ugh AIM

Bonnie Phonesexmilf · 18 February 2016 - 01:58
· · Chrome 48.0 on Windows

The aim box appears, I can hear that someone sent a message but i can't see any text

Claire Louise Duggan · 15 February 2016 - 14:56
· · Chrome 48.0 on Windows

Keep getting 'Shoot, something wrong our end, try again later. It has been 4 days!!!! Help!

Robert Workman · 10 February 2016 - 13:13
· · Chrome 48.0 on Windows

I can connect on IE, but not through Google Chrome, which is more convenient for me at work.

Candy Buckley · 9 February 2016 - 14:12
· · Firefox 44.0 on Windows

"Shoot, something appears to be wrong on our end. Please give us a few minutes and try again." I can't even log into AIM at all.

Himinder Lal · 18 January 2016 - 09:42
· · Chrome 47.0 on Windows

cannot access on laptop but good on android phone. is there any issue?

Raymond Rocha · 17 January 2016 - 17:49
· · Chrome 46.0 on Windows

had the same problem. this started after a microsoft security update a few weeks ago. and with windows 10 you cannot not load it. upgraded to the latest version of aim and it now works again.

Raymond Rocha · 17 January 2016 - 17:47
· · Chrome 46.0 on Windows

been getting teh followign error for several hours
'Shoot, something appears to be wrong on our end. Please give us a few minutes and try again."

Maryellen Barr Weinberg · 5 January 2016 - 04:37
· · Chrome 47.0 on Windows

AIM starts, connects, then shuts down after about 5-10 seconds.

Dwight D Hill · 5 January 2016 - 02:09
· · Chrome 47.0 on Windows

AIM STARTS then shuts down after a few seconds ....

Bob Nelson · 4 January 2016 - 20:28
· · Chrome 47.0 on Windows

My AIM opens and then wityhin 15-20 seconds closes

Theresa Wizorek · 4 January 2016 - 15:08
· · Chrome 47.0 on Windows

This is the first time I am trying to use AIM for almost two weeks. The message I am getting is
Shoot, something appears to be wrong on our end. Please give us a few minutes and try again.


David Cantor · 23 December 2015 - 13:11
· · Chrome 47.0 on Windows

For the past 4 days have been getting this message: "Hmm, something appears to be wrong on our end. Please give us a few minutes and try again." So far AIM is still down

Royanne M Jewson · 17 December 2015 - 15:31
· · Firefox 42.0 on Windows

I found the fix for the AIM problem on another website ... Uncheck the password box .. Re-enter your password ... And ... Surprise !!! It Works !!! :) Google Is Your Friend !! :)

Royanne M Jewson · 17 December 2015 - 14:51
· · Firefox 42.0 on Windows

Does anyone know what is going on with AIM ... My instant messenger has been down since about 9:00 PM-EST last night .. . Still nothing this morning ...

David Schwartz · 17 December 2015 - 14:24
· · Chrome 47.0 on Windows

AIM having issues. Work around is uncheck 'remember my password ' box and then type in pw manually.

Krishnan Ambady · 17 December 2015 - 14:13
· · Chrome 47.0 on Windows

can't log in since December 16th 2015

Richard Skinner · 17 December 2015 - 03:44
· · Chrome 47.0 on Windows

mine say "Hmm, something appears to be wrong on our end. Please give us a few minutes and try again." try that noting

Cheryl Novak · 16 December 2015 - 18:54
· · Chrome 42.0 on Windows

my aim wont log on

Dean Brittany Davis · 16 December 2015 - 15:02
· · Firefox 40.0 on Windows

is aim down

Jessie Rosser · 17 October 2015 - 17:16
· · Chrome 46.0 on Chrome OS

My AIM will not show contacts or anything! It just keeps showing the START A CONVERSATION. Now the mobile app is working but for my PC i am having a problem! Ive tried logging in and out, delteing the app and re installing but im still getting ZIP . HELP PLEASE

Merle King · 13 October 2015 - 14:35
· · Chrome 45.0 on Windows

AIM won't work today. Says: errorType: 1, errorMsg: null,

Sherry Klein · 6 October 2015 - 03:05
· · Safari 9.0 on Mac

my aim email addresses havent worked all day, says my passwords are incorrect and they are all correct , can send via icloud so it's their site for sure!in So. Cal.

Tami Lynn Fishel · 2 September 2015 - 18:30
· · Firefox 40.0 on Windows

I can't get my messneger to sign on so I took it out and now the aim site wont work to let me re downlaod it the site wont load wtf!!!

Crystal Schumacher · 13 August 2014 - 17:51
United States · Hughes E.c. · Chrome 36.0 on Windows

Trying to log into AIM to chat with my friend...
'"503 Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

Nancy Lutz · 10 June 2014 - 10:38
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Cannot print from aim e mail - printer is fine - checked that out. Important is this your problem or Comcast? please respond ASAP thank you

Steve J Yanowsky · 17 May 2014 - 18:25
United States · Time Warner Cable · Chrome 27.0 on Windows

All i get is the blue screen with the aim logo in upper left hand corner and advertising box in lower left.

David Taylor · 14 May 2014 - 08:14
United States · Comcast Cable · Internet Explorer 10.0 on Windows

not working, times out wont sign in

Branndi Sessom · 14 May 2014 - 05:01
United States · West Central Wireless · Internet Explorer 11.0 on Windows

Been 24 hours and still unable to connect to aim 7. I have uninstalled, reinstalled, turned off firewall, restarted, auto configured, changed port to 5190, and still nothing. Also unable to connect on my laptop and boyfriend's. Connects fine on my phone and my friend also gets on her's without issue. The new aim works fine but 7 refuses to connect.

Kristin Kuhns · 13 May 2014 - 13:41
United States · Time Warner Cable · Firefox 29.0 on Windows

Can't connect on my cable providers connection (Time Warner Cable), same error as others "Connection Error: Please try signing on again", but when I use the hotspot that is with my phone I can connect. Tried my husband's computer, same issue! New version of AIM works fine, but 7.anything doesn't work. Even went to 6.9 and same thing!

Edit (+18 hours): Got a reply from their Twitter support, but it isn't much help. "We apologize for the inconvenience. We are currently working to resolve the issue. Thanks for your patience!" Got this last night from them, but in reading their Twitter feed from this morning, people are still having issues. I can get on with my phone hotspot, but not my home internet connection.

April A.B. Bryant · 13 May 2014 - 13:37
United States · Northern Valley Communications · Firefox 29.0 on Windows

I've been trying since 6 am, it's now 3:30pm. Trying everything, from firewall to password change to auto configure. Nothing is letting me on normal AIM right now. It lets me on FB AIM, but that's not where I need to be. I'm at my wits end.

Branndi Sessom · 12 May 2014 - 20:39
United States · West Central Wireless · Internet Explorer 11.0 on Windows

Unable to sign on to messenger for 4+ hours

Christina Shelby · 12 May 2014 - 11:25
United States · Cox Communications · Firefox 29.0 on Windows

Can't sign in either. Last 30 mins.

Eric Waggoner · 12 May 2014 - 11:00
United States · CenturyLink · Firefox 29.0 on Windows

Cannot Connect to AIM messaging client.. Everyone in my company is getting "Connection Error: Please try signing on again" Anyone else having trouble with AOL Messenger client today??

Lynn Tresick · 21 April 2014 - 13:36
United States · Marsh

can open but can't chat with anyone

Elaine Hallett · 18 April 2014 - 10:49
United States · Time Warner Cable

I have lost my Aim program. Please assist???

Jonas Kersey · 10 April 2014 - 17:13
United States · Bright House Networks

is anyone else having problems signing onto aim right now? i keep getting the not responding wheel of death

Olivia Pfister · 13 February 2014 - 13:03
United States · XO Communications

Website is down, can not access the links, can not log in, have uninstalled and tried again but can not get access. Very frustrating

Karen McRae · 13 February 2014 - 09:54
United States · XO Communications

Getting this error message when trying to connect with Adium on my Mac - Error: Error requesting Unable to connect to SSL Connection Failed

Chris Morano · 13 February 2014 - 09:16
United States · JAB Wireless

Aim is not working for me either. I can't even get to the website.

Savannah Reed · 13 February 2014 - 07:17
United States · Charter Communications

AIM is not working for me or any of my co-workers. Wont even let us go to the login page.

Catherine Kyle McGarrett · 12 February 2014 - 20:55
United States · Charter Communications

I can't log in, I can see the messages, when they are on the banner, but I can't even access the site on my iPod or computer

Scott Hickok · 19 January 2014 - 23:46
United States · WideOpenWest

Getting this wonderful "Something seems to be wrong at our end" message from AIM. Yay...

Sal Blandino · 16 January 2014 - 23:51
United States · Time Warner Cable

why would aim be down just for me? I need it up and running again. someone please help me.

June Geraci · 26 December 2013 - 00:18
United States · WideOpenWest

all I get is a blue screen with a tool bar that says aim and drop down that say about and exit... help...

I have uninstalled and installed several time... still nothing...

Gina Mallon · 12 December 2013 - 06:05
United States · Comcast Cable

AIM will not open for me this morning. Tried uninstalling and downloading again, but no success

Devorah Cheshiremoor · 11 December 2013 - 08:44
United States · Comcast Cable

keep having a blank page. Has blue background, upper left has the AIM sticker, and bottem had an ad. nothing else. Refresh does nothing? .__.

Karen Tilston · 23 October 2013 - 01:53
United Kingdom · Sky Broadband

Can't log on this morning: "Hmm, something appears to be wrong at our end".

Gramma Eenie · 24 July 2013 - 10:04
United States · AT&T U-verse

All messages I send are coming back "undeliverable." Not sure what is going on with AIM.

Abram Nalibotsky · 12 July 2013 - 11:22
United States · TelePacific Communications

AIM is not working

Edward Bastecki · 1 July 2013 - 17:19
United States · Verizon Internet Services

Aim in not working, . Cannot send IM's or have my buddy list box on my screen for some reason.

Eric McDonald · 16 May 2013 - 12:43
United States · Comcast Cable

aim does not work if you send im's to any cellphone right now... this issue has been going on since about 9am last night
anyone with ATT cellphone can receive messages from AIM

Michael Joseph Haverty · 7 November 2012 - 07:46
United States · Marshall University

Can't log in to AIM or go to the website.

Emilie Caldwell Stewart · 23 October 2012 - 03:03
United States · AT&T U-verse

"unable to connect" via iPad and the web - can connect using iChat

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