1and1.com website not working? Is it down right now?

1and1.com Server Status Check
1and1.com screenshot
1&1 HostingWebsite Name:
www.1and1.com/loginURL Checked:
Response Time:
Last Down:
Checking 1&1 Hosting
Please wait while we check the server...
1&1 Hosting Website Status History
1and1.com server report and response time

The above graph displays service status activity for 1and1.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23.Jul.2014
12:22190.16 ms. 
23.Jul.2014
14:34191.36 ms.
23.Jul.2014
16:41187.55 ms. 
23.Jul.2014
18:52190.05 ms.
23.Jul.2014
21:52190.42 ms. 
24.Jul.2014
00:42191.16 ms.
24.Jul.2014
03:11187.11 ms. 
24.Jul.2014
05:21191.09 ms.
24.Jul.2014
07:52191.33 ms. 
24.Jul.2014
10:01187.13 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 10:04

We have tried pinging 1&1 Hosting website using our server and the website returned the above results. If 1and1.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access 1&1 Hosting - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as my.1and1.com, oneandone.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing 1and1.com?
▼ LAST 30 DAYS ...
Mick Seymour · 10 July 2014 - 03:25
United Kingdom · Virgin Media · Chrome 35.0 on Windows

I agree - unable to get into control panel (again!). All my dedicated servers okay but no hosting or mail settings.

Ian Howard · 10 July 2014 - 03:11
United Kingdom · BT · Chrome 35.0 on Windows

cant log on to web hosting or web mail

Steve Wilson · 28 June 2014 - 11:01
United States · Verizon FiOS · Firefox 30.0 on Mac

New York here; been down since this morning as far as I know. Just got off the phone with 1and1, and they claim it's a VERIZON "re-routing" problem only. I am on Verizon (FiOs and wireless), so I can't get access to my site or 1and1 admin. Stats seem to indicate some people can access my website though.

Leo Cohen · 28 June 2014 - 10:07
United States · Verizon FiOS · Internet Explorer 11.0 on Windows

unable to login. all mail accounts unreachable. 20 hours and counting.

TheWriteAmerica · 28 June 2014 - 06:24
United States · Verizon Internet Services · Chrome 35.0 on Mac

1and1 is down yet again. Not sure how long; it was fine last night as of 8pm EST. But no joy when I woke up this morning around 8am EST. These constant and prolonged outages are beyond ridiculous! Of course, their stats page says "All systems operating normally" - which is suppose is true, seeing as "normal" for 1and1 is "extremely unreliable" these days.

Bruce Grant · 27 June 2014 - 12:44
Canada · Cogecodata · Firefox 26.0 on Mac

Most frustrating company of all time. Even worse than the big telcos. Site and email down - now into second day and zero action/response from 1and1=0. I have bombarded 1and1 with communication, trying to shame them into action but nothing seems to work. It's time to finally move remaining servers away from these trolls.

▼ LAST 6 MONTHS ...
Gilles van Ruymbeke · 22 June 2014 - 02:31
United States · Comcast Cable · Firefox 30.0 on Windows

I have a couple of business and professional shared accounts with 1&1. One of my server has been down for over a week now and have been calling every single day since then. So far the technical support has been useless and their admin totally uncapable to explain what happened, nor provide a work plan and an ETA to fix it. I have been asking to have access to a backup but so far they are keeping my data in hostage. I cannot understand how it is even possible for my server to be down that long with: "dual hosting and automated backup systyems". This is *VERY* disapointing and uncacceptable for a company pretending to offer a professional service and I will pull everything out asap !

Russell How · 16 June 2014 - 01:35
United Kingdom · BT · Firefox 29.0 on Windows

I've not been able to connect to my exchange account for 5 days now. No emails, contacts or calendar for my business and 1and 1 won't even pretend to care. They are literally ignoring any attempt to contact them and hanging up when I call. I can not fathom how this is legal or how they are in business. I am in the process of setting up a new host but will very likely lose 5 years worth of emails along with my calendar and contacts. I'm absolutely stunned.

Brian Allen · 12 June 2014 - 10:58
United States · Charter Communications · Chrome 35.0 on Windows

Website has been having outages for over 4 days now. I'm moving to a different company and looking into Green Geeks. Sick of 1&1 and how they are treating this situation.

Andrey Belomutskiy · 12 June 2014 - 07:49
United States · Sprint PCS · Firefox 29.0 on Windows

So, any advice on where I should move? At least I am able to download a DB snapshot.

Ab4trade · 12 June 2014 - 00:05
Hungary · UPC Hungary · Chrome 35.0 on Mac

I cannot work on my site from sunday (5 days!!!!) and actually i don't know when the webservice will work. How is possible???? Gateway timeout, Databases error and slow slow slow time of response. I'm loosing all my visitors for your problems. What is happening? How long I have to wait for having the services I paid for? 1and1 I hate you!!!

MHP Multimedia · 11 June 2014 - 13:25
United States · Verizon FiOS · Chrome 35.0 on Windows

I have 12 sites spread across five accounts and those clients are getting frustrated. All my sites are "up" but with real speed issues and multiple periods of downtime that has been ongoing for days now. I spoke to support and got the same, we know and we are working the issue. But like others I am frustrated they have not publicly posted any information. Although heavily invested I do have history with other similar shared hosting and have a plan to switch, I think they will get 24h more before I pull the plug. Until now 1and1 has been the best performing shared hosting group that I use, the other big names suck more. I know making money on shared hosting must be difficult, but I for one would pay more for a good quality of service. So 1and1 technical staff, make good speed, your jobs trully depend on this.

Curtis Oden · 11 June 2014 - 12:49
United States · Allied Telecom Group. · Chrome 35.0 on Mac

I'm getting database timeouts, maxed database connections, unresponsive gateways, etc. After several attempts, I got access to phpMyAdmin, downloaded one of my databases, and spun it back up on Amazon Web Services as an RDS instance. It got at least one site back up, creeping along, but it looks like there are still web server issues as well. I'm probably going to move everything over to AWS this month. I don't have time to deal with this idiocy.

Beau Nordby · 11 June 2014 - 12:48
United States · Charter Communications · Chrome 35.0 on Windows

Several of our clients are down as well. Same issues as you all have listed in your comments. We're leaving as well.

Michael Brunet · 11 June 2014 - 12:43
United States · Time Warner Cable · Chrome 35.0 on Windows

My site has been down since this morning. This is completely unacceptable. I spoke with a customer service rep this morning who asked for my customer ID. When I went to give it to him, he put me on hold. After being on hold for 10 minutes they hung up on me. I wish I could grab the guy by the neck that put me on hold! After calling back I spoke with John (apparently all of their foreign CS agents are John) who told me their techs were working on it and it will be fixed but he could not give me a time frame. These guys are terrible and I will switching my site immediately.

Jeremy Panizzoli · 11 June 2014 - 11:58
United States · AT&T U-verse · Chrome 35.0 on Windows

This is absolutely ridiculous!!! I've hosted with IPower, Host Gator, Go Daddy and others, but I'VE NEVER had a technical issue drop a website for more than a few hours. It's been almost 2 days and I'm loosing traffic, customers and income! How long will it take before my SE rankings are impacted??? This is unacceptable... and the last time I'll use 1and1. I'm switching immediately!

Scott Moodie · 11 June 2014 - 11:00
Italy · Fastweb · Chrome 35.0 on Windows

mysql is intermittently offline for me since yesterday. TS won't respond to inquiries.

Elaine Blakeman · 11 June 2014 - 09:33
United States · University of Southern California · Chrome 35.0 on Mac

my site came back. It was down from 8 a.m. to 2 a.m. but it may go down again, will post updates.

Andre Galic · 11 June 2014 - 09:12
Canada · Telus Communications · Chrome 35.0 on Mac

We're having the same issue. Our main site has been down for 24h and all our other sites are intermittently down or slow. 1and1 is having a big issue with their mysql database connections. Many CMS sites databases are unreachable. This is a big problem for a lot of us. They're tech support has been talking to me about this and have acknowledged that this is happening.

We will be moving our sites most likely. This is too much.

Dmitri Ma · 11 June 2014 - 09:02
Canada · AEI Internet · Chrome 35.0 on Windows

It's June 11th, and my website has been down for the past 2 days. No responses from 1and1. They didn't even have the decency to put up a message somewhere that they are having issues. Very unprofessional. This is 14th time my website is down in the last 4 months.
When I write them, I get robo-email and they don't even seem to read what I write!!!
When I call, they make excuses and don't know anything. Hard to understand too as Their Filipino CS agents don't speak good English or know anything!!
Last time I needed help with database transfer, one rep didn't even know the difference between byte and kilobyte!!!!!

José René Barnéond · 11 June 2014 - 08:57
Guatemala · Telgua · Chrome 35.0 on Windows

Same here, I have several 1and1 hosting plans all the same SQL connection issues... anyone feel like going the way of godaddy? GoDaddy might want to post a special offer for 1and1 customers ;)

Metalli Rari · 11 June 2014 - 08:31
Hungary · UPC Hungary · Chrome 35.0 on Mac

I have problem from Sunday (4 days): INTERNAL SERVER ERROR, ERROR DATABASE CONNECTION and very very very slow response. According to tech support "...This is a bug on the system that is already known and reported to our developers. At the moment, we do not have an estimated time frame for the fix however rest assured that we are currently working on a resolution...". I loose a lot of visits and i think it is not acceptable so long time without a service I paid for!!!

Kameron Hurley · 11 June 2014 - 07:26
United States · Lexis-nexis · Internet Explorer 11.0 on Windows

Yep, I've been down sporadically since yesterday. Will check back here periodically to see when service is restored. "Error establishing database connection" is most popular error my readers are getting.

Mike Kaser · 11 June 2014 - 04:21
United States · CenturyLink · Chrome 35.0 on Windows

My website is still down; 1and1 took down the issue report on their status update date site, which is odd because there are still issues on their tech support phone line and they will not take tech issue calls. Has anyone got their websites up and running?

Mandy Semaan · 10 June 2014 - 22:33
Lebanon · TerraNet sal · Chrome 35.0 on Windows

Same here, can't access website folders via ftp... as for my website, all sidebars have disappeared :s

you guys can check 1and1 status here: http://status-1and1.com/#Incident

Dale Stone · 10 June 2014 - 21:23
United States · AT&T U-verse · Chrome 35.0 on Windows

i have at least 12 sites down now, have not heard back from email support, tech support by phone is useless and just a recording now. this started somewhere around 12 hours ago. time for a new hosting service. what happened to the "dual servers, never down program" they advertise?

Howard Kretz · 10 June 2014 - 17:32
United States · Comcast Cable · Chrome 35.0 on Windows

Our sites been up and down for more than 24 hours. 1and1 sucks. We'll be moving our sites to another provider who has enough respect for their customers to have good fall back servers and provide good support. I hope this outage causes a mass exodus from 1and1. They deserve it for cutting corners and creating the risk and now failure that they have. Buh bye, 1and1.

Adela Ruffatti · 10 June 2014 - 16:51
Costa Rica · Amnet Cable Costa Rica · Chrome 35.0 on Windows

There has been no http or ftp access to any of the websites hosted with 1and1 for the last 7.5 hours. There has been no reply to our email. They have a recorded message that says they're having problems, but there's no clue as to the nature of the problems nor when they're going to fix them. It is possible to access the hosting space through the WebSpace Explorer, though, which seems strange.

Scott Halligan · 10 June 2014 - 15:22
United States · Comcast Cable · Chrome 35.0 on Windows

Last week, about June 3, my 1&1 Dual Advanced website started running extremely slow. Then I stared receiving MySQL Server Has Gone Away errors from my vBulletin CMS software. It has worsened to the point of near inaccessiblity at this point, and a MediaWiki I run is slowing down as well. Support is off-base, with ludicrous non-related suggestions and lack of response. And I just got done paying for 3 more years of service. Maybe Better Business Bureau time, I've about had it with these assclowns.

Mark Myers · 10 June 2014 - 13:38
United States · Frontier Communications · Chrome 35.0 on Windows

1and1 could at least put up a message that it's their fault so my potential customers won't think I've closed up shop. My rackspace sites have never had a problem. Guess where I'll be moving my 1and1 site to.

Robert Finnan · 10 June 2014 - 12:25
United States · Verizon FiOS · Firefox 29.0 on Windows

Some people can access my sites and others can't. A WordPress blog on one of my site won't work. Email 1&1 is worse than useless as is calling them. Looks like I'll be moving soon to a more reliable server. Screw you 1&1!!!

Kevin Kleint · 10 June 2014 - 11:35
United States · LS Networks · Firefox 29.0 on Windows

My web site has been down as well. 1and1.com hasn't responded even after 3 emails. Very disappointing.

Johnny Williams · 10 June 2014 - 11:30
United States · Nebo School District · Firefox 28.0 on Windows

I have a dozen sites hosted with 1and1.com and none of them are accessible right now. Not sure how long they've been down, but at least for the past 4 hours. I'm getting e-mail and can log into my user account, but the web servers are not responding.

Frank Bry · 10 June 2014 - 11:14
United States · Verizon Wireless · Safari 7.0.3 on Mac

My site has been down for 12 hours or more. Email and Control panel work. Site was very slow yesterday and late last night.

George Acs · 10 June 2014 - 10:47
United States · Verizon FiOS · Internet Explorer 9.0 on Windows

Service & support getting worse. Yesterday telehone support numbers were not in service. Today? I was disconnected and now finally on hold for 19 minutes & counting. Twitter account told me that case would be escalated 24 hours ago and I'd be contacted, yet NOTHING. In meantime web sites intermittently down, slow loading, gateway and internal server errors.

Mark Myers · 10 June 2014 - 09:51
United States · Frontier Communications · Chrome 35.0 on Windows

cannot access our website hosted by 1and1. been on hold forever can't reach anyone

Sharon Elliott Runge · 10 June 2014 - 09:47
United States · Comcast Cable · Chrome 35.0 on Windows

I cannot access our site which is hosted on 1and1. I have been trying to reach someone there with no success.

Bill Luton · 10 June 2014 - 09:38
United States · DTC Communications · Internet Explorer 11.0 on Windows

Can't connect to one of my clients site. Same problem with a different client on June 5th. All using 1and1 hosting

Patricia Speight · 9 June 2014 - 04:01
United Kingdom · TalkTalk · Chrome 35.0 on Windows

is there a problem with the site as I keep getting logged out every from minutes from Outlook Webmail - it is very difficult to work when you are composing an email and all of a sudden you get booted off the site and have to log back in

Randy Bardwell · 23 May 2014 - 17:00
United States · Comcast Cable · Chrome 33.0 on Windows

Running very s-l-o-w here in Seattle today using dssa.1and1.com/domains-ssa. My browser keeps timing out waiting for my domain page to load. I sent an email to tech support this am but have not heard back (perhaps the reply is en route:>|)

Jasmine Payne · 8 May 2014 - 10:31
United Kingdom · BT

I have received no emails for 6 hours. Friends texting me asking me what is wrong. When will this be fixed please?

Anthony Wong · 25 April 2014 - 14:00
United Kingdom · Orange Personal Communications Services

Checked out the status page just now after spending earlier on in the day not being able to access the DNS manager for my domains.

http://status.1and1.co.uk/#Fault report

Now back on line

Bill Luton · 8 April 2014 - 15:50
United States · DTC Communications

I have been using 1and1 since 2000 and have never had any major issues with them (other then the ones I've caused myself). The control panel does suck though, but seldom use it other than for my clients. There are better hosting sites out there but I'm a creature of habit... and no, I haven't used FrontPage since 2001.

Kay Rogers Pajari · 4 March 2014 - 10:07
United States · Integra Telecom

i haven't changed my password for email and 1and1 won't let me log in to collect messages. happens so often, i am ready to jump ship. any other server must be better than one you can't use.

Sarah Mark · 1 March 2014 - 05:22
United States · Comcast Cable

I can't login. This site has gone down SO many times in the last month I am suspicious they're not secure/being hacked.

Metalli Rari · 20 February 2014 - 02:06
Italy · Tiscali SpA

1and1 is down. All our sites are down (http://www.metallirari.com). Same my 1and1 control panel. What is happening?

Edit: I wrote to tech support but no answer. Incredible ... not reliable server and service.

▼ MORE THAN 6 MONTHS AGO ...
Philip Lightstone · 6 January 2014 - 14:13
United States · Cascadelink

My site has been intermittently up and down for about 4 days now with no end in sight. When it is up it also can be very, very slow, or fine. But it doesn't last. Anybody else having problems right now? I noticed that nothing has been posted here since Dec 31st.

Wen Cheng Sang · 3 January 2014 - 13:44
Canada · Shaw Communications

Cannot reach our site now. Support said the internet switch was dead and would fix it in 2 hours. Until now it has been 5 hours, and our site is still unreachable.

Patrick Canler · 31 December 2013 - 01:09
United States · Time Warner Cable

Just called 1 and 1 and they said that they are having an internal server issue with users that have self-hosted wordpress sites. I cannot log into my sites and they said that they do not have an estimated time when it will be back up.

Nick Valente · 30 December 2013 - 07:32
United States · Verizon FiOS

Been with these guys for years. Time to leave. So many problems with them this year it's not even funny. GoDaddy here I come

Paul Robert Ducharme · 8 December 2013 - 20:39
Canada · Shaw Communications

Get the message: delivery is delayed 3 days, 2 days, 26 hours, etc !!! Grrrr!

Ellen Katie Clark Novak · 7 December 2013 - 07:31
United Kingdom · TalkTalk

Getting this as soon as i type in my website address. Been like this for 5 days. Need urgently to update my website!!!

We're sorry but a server error has occurred while trying to process your request.

The error has been logged and will be reviewed by our staff as soon as possible. It is possible that the error was just a momentary hiccup and you may wish to use the back button and try again or go back to the home page.

Fatih Ozaydin · 4 December 2013 - 13:07
United States · Optimum Online

www.1and1.com
Getting forbidden error "You don't have permission to access / on this server."
Nobody can't access in the company. We share same ip. Don't understand why.
Anybody having same issue?

Edit (+20 mins): it is back.

Susan Poisson · 3 December 2013 - 09:14
United States · Charter Communications

1and1 webmail has been up/down for the past 2 hours now - and if I contact support, I get the same old song and dance - "we're not aware of any issues, and can't duplicate your problem, sorry. Please reboot your computer." They must think we're idiots. Unfortunately, I have no control over having to use this service, because it's dictated by my clients.

Lars Henriksson · 2 December 2013 - 09:27
Sweden · Bredbandsbolaget AB

I keep getting my e-mails back with the message "Client host [82.165.159.130] blocked using Spamhaus Blocklist, mail from IP banned" Obviously this 1&1-server is used for spam. Will they fix it?

Christophe Wibaux · 2 December 2013 - 06:05
United Kingdom · TalkTalk

Our site is down. 1&1 say it's a back end problem with one of their server very slow so the web site wont launch. Could take 24h before they have an anwer

Beth Miller · 29 November 2013 - 02:41
United Kingdom · Demon Internet / Thus plc

1&1 down for me right now. It was ok first thing this morning (I'm in the UK) but now the website won't even open at all, it just takes ages then says 'this webpage is not available.' All other sites are working fine.

Anna-Mari Pieterse · 23 November 2013 - 02:10
South Africa · Internet Solutions

My 1and1 email service has been down for 12hours now. Also not able to login on the site, and the number to call for international customers also does not work. One is asked to hold on for transfer to another extension... no reply. Our website that is hosted through them is also down. This is very frustrating... they also do not reply my email to support@1and1.com

Jb Sinicrope · 8 November 2013 - 05:46
United States · Comporium Communications

Our email traffic has been blocked since 1100 EST yesterday. Called and get the standard "We apologize and our service administrators are working on it". Their IP addresses are being blocked as spam by bl.spamcop.net. This is an unreliable hosting service (In Germany) and we are moving elsewhere as soon as I can can arrange it

Fuad Efendi · 6 November 2013 - 16:17
Canada · MTS Allstream

Yes 1and1 is down; auto responder says "We are experiencing massive DoS Attack". I have a client, yesterday we had hardware failure; and they... restarted my own server instead of server of my client, so that I even waisted many hours trying to recover database from archive logs, but now... this morning they restarted their Parallels Plesk software after that I lost firewall settings etc... but now... DoS attack, are you kidding?!!

Robert Montomery · 6 November 2013 - 15:32
United States · Charter Communications

My 1and1 dedicated server is also down. I called them and they said they were having internet problems and that it is their top priority to correct the problem ASAP and it should be working within an hour.

Jeremy Dyken · 6 November 2013 - 14:56
United States · Time Warner Cable

I'm getting a "Service Unavailable - DNS failure" when trying to reach the main 1&1 website. My VPS is completely unresponsive and the 1&1 Status page (status.1and1.com) shows "All systems operating normally". Apparently we have different definitions of "operating normally".

A+D · 29 October 2013 - 18:30
Italy · WIND Telecomunicazioni

what the hell, I can't access emails... in the control panel all the icons and links gone again! *censure*

Garota Brazil · 29 October 2013 - 18:25
Italy · WIND Telecomunicazioni

1&1 is not reliable... always the same story: when I need, it is always down. that sucks of course...

Louise Aucoin Mansolf · 13 October 2013 - 20:24
United States · Cox Communications

The only difficulty I've experienced, and only intermittantly, is getting "timed out" when I am making revisions to website pages. All in all, 1 & 1 has presented an excellent experience for this rookie, with abundant technical help when needed. My dilemma is "not knowing what I don't know" to maximize the website's performance and ROI. Ideas?

Sue Hayes Renfrow · 1 October 2013 - 13:25
United States · Mediacom Communications

No problem with Internet - just 1&1 _ no send/receive all day. Last was 6:30am CST

Chris Bentley · 25 September 2013 - 05:33
United Kingdom · Virgin Media

They are doing a server upgrade at 1am tomorrow, but have already deleted all my web-space files taking my website off line. What a bunch of amateurs.

Quiggs Quigley Lumme · 3 September 2013 - 12:14
United States · Charter Communications

I haven't been able to log in all morning and nothing is wrong with my internet connection...

Mark Sicignano · 30 August 2013 - 10:41
United States · Comcast Cable

I'm trying to access http://1and1.com/, and I'm getting Forbidden You don't have permission to access / on this server.
Apache Server at 1and1.com Port 80. Cleared browser cookies and cache. /flushdns,

Inna Samak · 26 August 2013 - 20:59
United States · AT&T U-verse

15 of my sites have been down for 2 days now. An email to 2, 500 users with a link to RSVP for an event was sent out and no one can get to the site. DNS cannot be changed or updated and I am not able to transfer out to a different register. Please stay away from this company!

Adrian Kinski Jr. · 26 August 2013 - 16:17
United States · Verizon FiOS

1and1, 5 days passed, domain DNS still not working on the new control panel. some domains are not reachable

Lindz Warren · 26 August 2013 - 02:46
Indonesia · Biznet ISP

Am currently in Indonesia and am unable to get into either mail via my mail programme or via webmailcluster or into any of the 1&1 sites - getting cheesed off!

Adrian Kinski Jr. · 23 August 2013 - 18:07
United States · Verizon FiOS

one and one ist the worst company ever. I am not sure why people even use simple service with them. I try to limited it only to domains. And now the installed a new looking control panel that is even slower and missing important functions! I am surprised that the get away with this kind of service... Another horrible company I just tried WebHostingBuzz. Server slow timing out, your emails are coming back as spam..

Jennifer Francis Mincar · 20 August 2013 - 06:01
United States · Vermont Department of Information and Innovation

Is anyone else experiencing issues with their website thru 1&1 right now? I can't get to mine.

Mike Kallet · 15 August 2013 - 06:51
United States · CenturyLink

As of 7:50 AM MT, 1&1 email is unreacheable. Can't pop. Can't login via web. Can't even login to my domain. Support just puts you on hold. Nothing on their website indicates a problem.

Lucy Mason · 30 July 2013 - 12:34
United Kingdom · Virgin Media

This is DAY 2 of constantly trying to refresh my webmail; I keep getting 'Browser Session Expired' and a different error code every time. I have been able to get on intermittently and then it goes down again. I have not trusted 1and1 for a long and simply cannot rely on their service.

Jose Manuel Lopez Lujan · 25 July 2013 - 18:17
Canada · TekSavvy Solutions

1and1 is dead! It's amazing how they cannot solve this ASAP! I had hope this service might be OK, but look... two outages today!

Michael Chadwick · 22 July 2013 - 13:26
United Kingdom · BT

apparently NOT 1AND1 it was Kin BT!! we have to change our fixed IP to another address ??? -BT often have routing probs with 1and1 we did a traceroute and out of 90 packets only 13 worked all rest refused by BT- Mike

Euan Wilson · 14 June 2013 - 08:58
United Kingdom · Tiscali UK Limited

My Websites are both down right now, both coming up 'Database error' Is 1and1 down?

Bruce Manning · 13 June 2013 - 13:09
United Kingdom · PlusNet Technologies

I updated one of my WordPress sites, went away then came back and couldn't access the site. Tried all my other (Linux-hosted) sites and couldn't access. Checked FTP and all my sites/folders/files have disappeared. Called 1&1 who said only I could delete content.. why would I do that?! This is not the first time 1&1 have nearly given me a heart attack and am seriously considering moving elsewhere (but with 50+ sites that would be a nightmare). Am waiting for a response/restore from most recent backup.

Edit: Okay, 1&1 have now restored folders/files stating a 'known issue regarding the disappearance of our customers website files.' Talk about heart failure.

Kirsten Baron · 13 June 2013 - 12:25
United Kingdom · Sky Broadband

All my websites disappeared when I tried to upload new content to one of them. I don't understand how this works; the current status of 1&1 shows as fine...

Julie Williams · 24 May 2013 - 02:36
United Kingdom · Orange Home UK

1&1 Email doesn't seem to be working, get as far as login then dialog box states... Your session has expired. Please log in again. (Error-ID: -xxxxxxxxx-xxxxxxxxx) been happening since yesterday- ridiculous poor service, expected customer service to issue status / email !!!

Olivera Babic · 17 May 2013 - 16:26
United Kingdom · BT

No 1and1 email since yesterday 16th of May 2013 error 0x800CCCDD
Can anyone help

Jordan Fey · 14 May 2013 - 07:44
United Kingdom · TalkTalk

My site (shop.xinia.com) is like treacle - Any one else having issues?

Jonathan Brilliant · 30 April 2013 - 04:42
United States · BellSouth.net

all of my site is gone right now, second time in two weeks that some sort of error has happened. I imagine after a third incident I will explore new hosting options, but cant imagine how much time and or money it will cost to migrate all my content. oh well

Vip Services · 30 April 2013 - 04:23
United Kingdom · Virgin Media

all my websites are down.

Status.1and1.com
says: Incident report
Dear Customer,
the error has now been resolved. All systems are fully operational. However, you may experience some limitations until the resolution takes effect.
According to the latest information we have, the following products and services were affected:
- MyWebsite
- FTP services
(2013-04-30)

Metalli Rari · 30 April 2013 - 00:48
Italy · Tiscali SpA

1and1.com seems to be down. All our website don't work from 1 hour. http://www.metallirari.com. Why? What is happening?

Al Neustadter · 29 April 2013 - 13:08
United States · Voice of America

1and1 webmail and control panel are back now, but my main email account appears to be blown away - as though it never existed. I've never had anything like this happen before. I do hope 1and1 takes responsibility and restores my account (the first person I spoke to this morning tried to suggest that I may have deleted my account somehow).

Alan Fletcher · 29 April 2013 - 12:51
United States · AT&T Internet Services

The login system seems to be busted. I have an active FTP link which is (currently) working, but new ftp and ssh attempts time out. Control panel comes up, shows three lines and hangs. Came up briefly with a full panel, then when I went to SQL admin it went down again with a server-unavailable error.

Of course, my customer left it to the last minute to switch to SQL5 and only told me yesterday! Don't panic ... still 35 hours of SQL4 to go !!

Al Neustadter · 29 April 2013 - 12:40
United States · Voice of America

1and1 email is down for past 5 hours. Webmail is down as well. Customer Service confirms that there is a major issue going on right now but status.1and1.com shows all systems functional.

Marianna DeMyer · 29 April 2013 - 11:38
United States · Time Warner Cable

can't login today... just tried customer service.. .on hold 8 min till the line went white noise... calling again

Tim Atton · 18 April 2013 - 11:22
United Kingdom · TalkTalk

All of my sites were not responding for at least 5 hours today... they are still a bit sluggish

Al Bentley · 18 April 2013 - 08:11
United States · Comcast Cable

all my shared sites have been unreachable for a couple of hours, maybe longer, I just started to check, 1and1 support is blaming a firewall problem,
somehow all AT&T and Comcast access to sites is being blocked, admin panel is open but not sites, no estimate of repair time from support.

Nigel Robson · 18 April 2013 - 01:43
United Kingdom · BT

Checked a few sites through at start of day, then tried to login to joomla CMS and sites on my server no visible. Control check is to view a few sites on cell phone and all sites are good including real-time data. So I've been blocked for trying to use my own server CMS system.

Seema Meghani · 18 April 2013 - 01:21
India · Mahanagar Telephone Nigam.

I am continuously receiving this error! what can be the problem ??

No data received. Unable to load the webpage because the server sent no data. Here are some suggestions:
Reload this webpage later.
Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

Eric Marchisin · 12 April 2013 - 17:22
United States · Comcast Cable

mywebsite thru 1and1 is not responsive and support has no idea if there servers are up or down. You would think a web hosting company would know whether or not a server is up or down.

Laurence Milton-Goodhead · 12 April 2013 - 00:24
Netherlands · Ziggo

I also can't access any of my 80 sites, - no access, seriously slow and hacked off!!!! Any body interested in sharing a high end, secure, reliable dedicated server with leaseweb.com (europe) (fastest of the fastest), i'm only looking for people who are serious and want to have the best of the best. Need 10 people who are willing to commit to at least 100 euro's a month. Would also be good if anyone has experience in managing servers.

Matt Ryman · 12 April 2013 - 00:07
United Kingdom · Virgin Media

I have just received notification from 1and1 support that their IP addresses are being blocked by a number of ISP's.

They apologised and said they are working on a fix. I only discovered this issue after a number of clients complained to me they were getting thrown out of their CMS. 1and1 should have informed account admins in the first instance not stay quiet and wait for us to enquire.

Lee Prior Collier · 11 April 2013 - 13:56
United Kingdom · BT

It makes me mad that they haven't contacted everyone to say this is what they are doing. I can see my site via a proxy (e.g. http://www.hidemyass.com ) but can't access it directly over my wifi. I can on my phone via 3G but get blacklisted when I try to login to the CMS.

Mel Ruth Cruzado · 11 April 2013 - 11:28
United States · General Electric Company

I as well am locked out of my sites using my home wireless, I tried my cell wifi hotspot and could access the site but as soon as I tried to log into the admin page I got blocked. Now I can't even access the front end with my wifi hot spot. So as a previous com-mentor indicated they must be blacklisting ip's. bummerrrr..

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