1and1.com website not working? Is it down right now?

1and1.com Server Status Check
1and1.com screenshot
1&1 HostingWebsite Name:
website.1and1.comURL Checked:
Response Time:
Last Down:
Checking 1&1 Hosting
Please wait while we check the server...
1&1 Hosting Website Status History
1and1.com server report and response time

The above graph displays service status activity for 1and1.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
17.Apr.2014
10:4714.8 ms. 
17.Apr.2014
13:0914.8 ms.
17.Apr.2014
17:1214.86 ms. 
17.Apr.2014
20:1917.02 ms.
18.Apr.2014
00:0114.75 ms. 
18.Apr.2014
02:1814.81 ms.
18.Apr.2014
04:3114.81 ms. 
18.Apr.2014
06:4314.82 ms.
18.Apr.2014
08:5414.33 ms. 
18.Apr.2014
11:4314.71 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 13:44

We have tried pinging 1&1 Hosting website using our server and the website returned the above results. If 1and1.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access 1&1 Hosting - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as oneandone.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing 1and1.com?
Bill Luton · 8 April 2014 - 15:50

I have been using 1and1 since 2000 and have never had any major issues with them (other then the ones I've caused myself). The control panel does suck though, but seldom use it other than for my clients. There are better hosting sites out there but I'm a creature of habit... and no, I haven't used FrontPage since 2001.

Kay Rogers Pajari · 4 March 2014 - 10:07

i haven't changed my password for email and 1and1 won't let me log in to collect messages. happens so often, i am ready to jump ship. any other server must be better than one you can't use.

Sarah Mark · 1 March 2014 - 05:22

I can't login. This site has gone down SO many times in the last month I am suspicious they're not secure/being hacked.

Metalli Rari · 20 February 2014 - 02:43

I wrote to tech support but no answer. Incredible .... not reliable server and service.

Metalli Rari · 20 February 2014 - 02:06

1and1 is down. All our sites are down (http://www.metallirari.com). Same my 1and1 control panel. What is happening?

Philip Lightstone · 6 January 2014 - 14:13

My site has been intermittently up and down for about 4 days now with no end in sight. When it is up it also can be very, very slow, or fine. But it doesn't last. Anybody else having problems right now? I noticed that nothing has been posted here since Dec 31st.

Wen Cheng Sang · 3 January 2014 - 13:44

Cannot reach our site now. Support said the internet switch was dead and would fix it in 2 hours. Until now it has been 5 hours, and our site is still unreachable.

Patrick Canler · 31 December 2013 - 01:09

Just called 1 and 1 and they said that they are having an internal server issue with users that have self-hosted wordpress sites. I cannot log into my sites and they said that they do not have an estimated time when it will be back up.

Nick Valente · 30 December 2013 - 07:32

Been with these guys for years. Time to leave. So many problems with them this year it's not even funny. GoDaddy here I come

Paul Robert Ducharme · 8 December 2013 - 20:39

Get the message: delivery is delayed 3 days, 2 days, 26 hours, etc !!! Grrrr!

Ellen Katie Clark Novak · 7 December 2013 - 07:31

Getting this as soon as i type in my website address. Been like this for 5 days. Need urgently to update my website!!!

We're sorry but a server error has occurred while trying to process your request.

The error has been logged and will be reviewed by our staff as soon as possible. It is possible that the error was just a momentary hiccup and you may wish to use the back button and try again or go back to the home page.

Fatih Ozaydin · 4 December 2013 - 13:07

www.1and1.com
Getting forbidden error "You don't have permission to access / on this server."
Nobody can't access in the company. We share same ip. Don't understand why.
Anybody having same issue?

Edit (+20 mins): it is back.

Susan Poisson · 3 December 2013 - 09:14

1and1 webmail has been up/down for the past 2 hours now - and if I contact support, I get the same old song and dance - "we're not aware of any issues, and can't duplicate your problem, sorry. Please reboot your computer." They must think we're idiots. Unfortunately, I have no control over having to use this service, because it's dictated by my clients.

Lars Henriksson · 2 December 2013 - 09:27

I keep getting my e-mails back with the message "Client host [82.165.159.130] blocked using Spamhaus Blocklist, mail from IP banned" Obviously this 1&1-server is used for spam. Will they fix it?

Christophe Wibaux · 2 December 2013 - 06:05

Our site is down. 1&1 say it's a back end problem with one of their server very slow so the web site wont launch. Could take 24h before they have an anwer

Beth Miller · 29 November 2013 - 02:41

1&1 down for me right now. It was ok first thing this morning (I'm in the UK) but now the website won't even open at all, it just takes ages then says 'this webpage is not available.' All other sites are working fine.

Anna-Mari Pieterse · 23 November 2013 - 02:10

My 1and1 email service has been down for 12hours now. Also not able to login on the site, and the number to call for international customers also does not work. One is asked to hold on for transfer to another extension... no reply. Our website that is hosted through them is also down. This is very frustrating... they also do not reply my email to support@1and1.com

Jb Sinicrope · 8 November 2013 - 05:46

Our email traffic has been blocked since 1100 EST yesterday. Called and get the standard "We apologize and our service administrators are working on it". Their IP addresses are being blocked as spam by bl.spamcop.net. This is an unreliable hosting service (In Germany) and we are moving elsewhere as soon as I can can arrange it

Fuad Efendi · 6 November 2013 - 16:17

Yes 1and1 is down; auto responder says "We are experiencing massive DoS Attack". I have a client, yesterday we had hardware failure; and they... restarted my own server instead of server of my client, so that I even waisted many hours trying to recover database from archive logs, but now... this morning they restarted their Parallels Plesk software after that I lost firewall settings etc... but now... DoS attack, are you kidding?!!

Robert Montomery · 6 November 2013 - 15:32

My 1and1 dedicated server is also down. I called them and they said they were having internet problems and that it is their top priority to correct the problem ASAP and it should be working within an hour.

Jeremy Dyken · 6 November 2013 - 14:56

I'm getting a "Service Unavailable - DNS failure" when trying to reach the main 1&1 website. My VPS is completely unresponsive and the 1&1 Status page (status.1and1.com) shows "All systems operating normally". Apparently we have different definitions of "operating normally".

A+D · 29 October 2013 - 18:30

what the hell, I can't access emails... in the control panel all the icons and links gone again! *censure*

Garota Brazil · 29 October 2013 - 18:25

1&1 is not reliable... always the same story: when I need, it is always down. that sucks of course...

Louise Aucoin Mansolf · 13 October 2013 - 20:24

The only difficulty I've experienced, and only intermittantly, is getting "timed out" when I am making revisions to website pages. All in all, 1 & 1 has presented an excellent experience for this rookie, with abundant technical help when needed. My dilemma is "not knowing what I don't know" to maximize the website's performance and ROI. Ideas?

Sue Hayes Renfrow · 1 October 2013 - 13:25

No problem with Internet - just 1&1 _ no send/receive all day. Last was 6:30am CST

Chris Bentley · 25 September 2013 - 05:33

They are doing a server upgrade at 1am tomorrow, but have already deleted all my web-space files taking my website off line. What a bunch of amateurs.

Quiggs Quigley Lumme · 3 September 2013 - 12:14

I haven't been able to log in all morning and nothing is wrong with my internet connection...

Mark Sicignano · 30 August 2013 - 10:41

I'm trying to access http://1and1.com/, and I'm getting Forbidden You don't have permission to access / on this server.
Apache Server at 1and1.com Port 80. Cleared browser cookies and cache. /flushdns,

Inna Samak · 26 August 2013 - 20:59

15 of my sites have been down for 2 days now. An email to 2, 500 users with a link to RSVP for an event was sent out and no one can get to the site. DNS cannot be changed or updated and I am not able to transfer out to a different register. Please stay away from this company!

Adrian Kinski Jr. · 26 August 2013 - 16:17

1and1, 5 days passed, domain DNS still not working on the new control panel. some domains are not reachable

Lindz Warren · 26 August 2013 - 02:46

Am currently in Indonesia and am unable to get into either mail via my mail programme or via webmailcluster or into any of the 1&1 sites - getting cheesed off!

Adrian Kinski Jr. · 23 August 2013 - 18:07

one and one ist the worst company ever. I am not sure why people even use simple service with them. I try to limited it only to domains. And now the installed a new looking control panel that is even slower and missing important functions! I am surprised that the get away with this kind of service... Another horrible company I just tried WebHostingBuzz. Server slow timing out, your emails are coming back as spam..

Jennifer Francis Mincar · 20 August 2013 - 06:01

Is anyone else experiencing issues with their website thru 1&1 right now? I can't get to mine.

Mike Kallet · 15 August 2013 - 06:51

As of 7:50 AM MT, 1&1 email is unreacheable. Can't pop. Can't login via web. Can't even login to my domain. Support just puts you on hold. Nothing on their website indicates a problem.

Lucy Mason · 30 July 2013 - 12:34

This is DAY 2 of constantly trying to refresh my webmail; I keep getting 'Browser Session Expired' and a different error code every time. I have been able to get on intermittently and then it goes down again. I have not trusted 1and1 for a long and simply cannot rely on their service.

Jose Manuel Lopez Lujan · 25 July 2013 - 18:17

1and1 is dead! It's amazing how they cannot solve this ASAP! I had hope this service might be OK, but look... two outages today!

Michael Chadwick · 22 July 2013 - 13:26

apparently NOT 1AND1 it was Kin BT!! we have to change our fixed IP to another address ??? -BT often have routing probs with 1and1 we did a traceroute and out of 90 packets only 13 worked all rest refused by BT- Mike

Euan Wilson · 14 June 2013 - 08:58

My Websites are both down right now, both coming up 'Database error' Is 1and1 down?

Bruce Manning · 13 June 2013 - 14:22

Okay, 1&1 have now restored folders/files stating a 'known issue regarding the disappearance of our customers website files.' Talk about heart failure.

Bruce Manning · 13 June 2013 - 13:09

I updated one of my WordPress sites, went away then came back and couldn't access the site. Tried all my other (Linux-hosted) sites and couldn't access. Checked FTP and all my sites/folders/files have disappeared. Called 1&1 who said only I could delete content.. why would I do that?! This is not the first time 1&1 have nearly given me a heart attack and am seriously considering moving elsewhere (but with 50+ sites that would be a nightmare). Am waiting for a response/restore from most recent backup.

Kirsten Baron · 13 June 2013 - 12:25

All my websites disappeared when I tried to upload new content to one of them. I don't understand how this works; the current status of 1&1 shows as fine...

Julie Williams · 24 May 2013 - 02:36

1&1 Email doesn't seem to be working, get as far as login then dialog box states... Your session has expired. Please log in again. (Error-ID: -xxxxxxxxx-xxxxxxxxx) been happening since yesterday- ridiculous poor service, expected customer service to issue status / email !!!

Olivera Babic · 17 May 2013 - 16:26

No 1and1 email since yesterday 16th of May 2013 error 0x800CCCDD
Can anyone help

Jordan Fey · 14 May 2013 - 07:44

My site (shop.xinia.com) is like treacle - Any one else having issues?

Jonathan Brilliant · 30 April 2013 - 04:42

all of my site is gone right now, second time in two weeks that some sort of error has happened. I imagine after a third incident I will explore new hosting options, but cant imagine how much time and or money it will cost to migrate all my content. oh well

Vip Services · 30 April 2013 - 04:23

all my websites are down.

Status.1and1.com
says: Incident report
Dear Customer,
the error has now been resolved. All systems are fully operational. However, you may experience some limitations until the resolution takes effect.
According to the latest information we have, the following products and services were affected:
- MyWebsite
- FTP services
(2013-04-30)

Metalli Rari · 30 April 2013 - 00:48

1and1.com seems to be down. All our website don't work from 1 hour. http://www.metallirari.com. Why? What is happening?

Al Neustadter · 29 April 2013 - 13:08

1and1 webmail and control panel are back now, but my main email account appears to be blown away - as though it never existed. I've never had anything like this happen before. I do hope 1and1 takes responsibility and restores my account (the first person I spoke to this morning tried to suggest that I may have deleted my account somehow).

Alan Fletcher · 29 April 2013 - 12:51

The login system seems to be busted. I have an active FTP link which is (currently) working, but new ftp and ssh attempts time out. Control panel comes up, shows three lines and hangs. Came up briefly with a full panel, then when I went to SQL admin it went down again with a server-unavailable error.

Of course, my customer left it to the last minute to switch to SQL5 and only told me yesterday! Don't panic ... still 35 hours of SQL4 to go !!

Al Neustadter · 29 April 2013 - 12:40

1and1 email is down for past 5 hours. Webmail is down as well. Customer Service confirms that there is a major issue going on right now but status.1and1.com shows all systems functional.

Marianna DeMyer · 29 April 2013 - 11:38

can't login today... just tried customer service.. .on hold 8 min till the line went white noise... calling again

Tim Atton · 18 April 2013 - 11:22

All of my sites were not responding for at least 5 hours today... they are still a bit sluggish

Al Bentley · 18 April 2013 - 08:11

all my shared sites have been unreachable for a couple of hours, maybe longer, I just started to check, 1and1 support is blaming a firewall problem,
somehow all AT&T and Comcast access to sites is being blocked, admin panel is open but not sites, no estimate of repair time from support.

Nigel Robson · 18 April 2013 - 01:43

Checked a few sites through at start of day, then tried to login to joomla CMS and sites on my server no visible. Control check is to view a few sites on cell phone and all sites are good including real-time data. So I've been blocked for trying to use my own server CMS system.

Seema Meghani · 18 April 2013 - 01:21

I am continuously receiving this error! what can be the problem ??

No data received. Unable to load the webpage because the server sent no data. Here are some suggestions:
Reload this webpage later.
Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

Eric Marchisin · 12 April 2013 - 17:22

mywebsite thru 1and1 is not responsive and support has no idea if there servers are up or down. You would think a web hosting company would know whether or not a server is up or down.

Laurence Milton-Goodhead · 12 April 2013 - 00:24

I also can't access any of my 80 sites, - no access, seriously slow and hacked off!!!! Any body interested in sharing a high end, secure, reliable dedicated server with leaseweb.com (europe) (fastest of the fastest), i'm only looking for people who are serious and want to have the best of the best. Need 10 people who are willing to commit to at least 100 euro's a month. Would also be good if anyone has experience in managing servers.

Matt Ryman · 12 April 2013 - 00:07

I have just received notification from 1and1 support that their IP addresses are being blocked by a number of ISP's.

They apologised and said they are working on a fix. I only discovered this issue after a number of clients complained to me they were getting thrown out of their CMS. 1and1 should have informed account admins in the first instance not stay quiet and wait for us to enquire.

Lee Prior Collier · 11 April 2013 - 13:56

It makes me mad that they haven't contacted everyone to say this is what they are doing. I can see my site via a proxy (e.g. http://www.hidemyass.com ) but can't access it directly over my wifi. I can on my phone via 3G but get blacklisted when I try to login to the CMS.

Mel Ruth Cruzado · 11 April 2013 - 11:54

Looks like they just opened it back up I am now able to access ftp info and admin on my joomla sites. hope they stay up.

Mel Ruth Cruzado · 11 April 2013 - 11:28

I as well am locked out of my sites using my home wireless, I tried my cell wifi hotspot and could access the site but as soon as I tried to log into the admin page I got blocked. Now I can't even access the front end with my wifi hot spot. So as a previous com-mentor indicated they must be blacklisting ip's. bummerrrr..

Roberto Gozzetti · 11 April 2013 - 11:02

impossible to access to my webspace.I cannot admin my blog http://www.metallirari.com from a lot of hour. What is happening???

Lee Prior Collier · 11 April 2013 - 08:41

There's a message on the 1&1 status page about hacking attempts on CMS-based sites (Wordpress, Joomla etc.). I can access my site, but as soon as I try to login, I can't access the site nor any other 1&1 site for a period of time. Their status page says "...we immediately implemented countermeasure.."

I think what they're doing is temporarily blacklisting the IP address of any user who attempts to access a CMS admin login page. I've called their support number and asked if they're doing this and they neither confirmed nor denied. I've suggested strongly that they need to make it clear on their status page what they're doing, or email all their customers.

Scott A. Elder · 11 April 2013 - 06:17

All of the sites on my hosting are down as well -- can't access via FTP or HTTP. When I initially contacted 1&1 I was told to "clear my browser cache" and try again. Are you kidding me?!? Finally talked to a semi-intelligent person this morning who blamed it on my ISP. Funny -- since I can hit every OTHER website in the universe, just not mine. Time to find another host...

Strangely Chewy · 11 April 2013 - 02:35

I do not think that this site lies but you know which site does lie...
http://status.1and1.co.uk/

Brian Young · 11 April 2013 - 00:18

All three of my domains are down. 1&1's forums also confirm others are down. There is at least a partial widespread outage.

Mark Harris · 10 April 2013 - 21:33

Site is down. Can't ftp or see site. No response. Calling now. Need a better host.

Strangely Chewy · 10 April 2013 - 06:18

Grrrr. 1&1 webmail is down again. Eventually got through to the support team who advised that "there is an open ticket" and that the problem will be "solved shortly". Unfortunately, they could not advise on a time scale but, until then, we will all have to put up with being disconnected sporadically and then waiting for another 20-30 minutes before it will let you successfully log back in again.

Just for info, I am UK based and have been experiencing log in (and staying logged in) problems for around the last 10 days or so.

Neil MacGregor · 10 April 2013 - 03:22

11.21 a.m. UK time. On 5th attemp got through to helpline. Email and control panel for website are both still down due a "small" technical issue.

Visit Northfield · 10 April 2013 - 03:21

We've had problems getting into our emails for the best part of a month now - we put our log in details into webmailcluster but it more often than not it won't let us log in

David Walmsley · 9 April 2013 - 15:34

1&1 not allowing access for most of day. Keeps putting up message does not recognise my pass word. I find 1&1 not very good some of the time

John Sherman Parker · 20 March 2013 - 17:39

This affects business to the highest degree. I was in the process of bringing over 35 website 3 being eCommerce. What the hell. How many times does this happen ? I set up a server for a client that is going to run everything from here. What's the deal?

John Sherman Parker · 20 March 2013 - 17:20

This a such BS. Should have went with a more expensive company. Thank god server is not production yet

Richard Fowler · 20 March 2013 - 17:19

In addition to 1and1 not working, their help desk does not speak English. I am switching.

John Daliani · 20 March 2013 - 16:47

That's it: I'm done... I don't care how much of a pain in the ass it is to make the transfer... I'm going to godaddy

David Folsom · 20 March 2013 - 16:29

How many times can the website be out of service before all customers go elsewhere?

Shane Nicholson · 17 March 2013 - 08:20

wtf.. server must be down, my site is not loading up.. This server is starting to really piss me off..

Carol Dunford · 14 March 2013 - 14:53

i cannot get into my 1and1 web-site to update, it keeps saying my account number is not known tried for 2 nights now, really fed up ...uk...

Nick Thompson · 14 March 2013 - 11:47

500 Internal Server Error. An unexpected condition was encountered. Please try the request again.

1:45 PM - Central.
Getting this error after logging in to access the editing tool. *Server side error*

Justin Wickham · 12 March 2013 - 03:14

I can't connect all day to 1and1.com or 1and1.co.uk from Nepal. And my site (hosted there) is also down. WTF!!! I can't even contact them to tell them!

Stuart Miller · 10 March 2013 - 14:00

1and1.com is currently inaccessible with the following error:
Forbidden. You don't have permission to access / on this server. Apache Server at 1and1.com Port 80

Dani Coco · 6 March 2013 - 03:20

Nope got nothing here yet either. They emailed me saying they were on it, but yeah its nearly 3 days now!!!

Lucas Groeneveld · 6 March 2013 - 03:11

Interesting that they think it's back up according to their status page, however definitely not working from Australia. 2 days and counting! Bad service.

Dani Coco · 5 March 2013 - 19:36

No access in Brisbane Australia either!!! I can access my own portal, but cannot reach main site! I need to buy another hosting package ASAP. so annoying!

Md.Mokhlesur Rahman · 5 March 2013 - 09:46

Unable to access 1and1.com from Bangladesh, i am in big trouble client always knock me...

Christophe Verdot · 5 March 2013 - 07:26

i cant connect to 1and1.com since this morning, from manila philippines, it's only me ??...

Larry Davis · 5 March 2013 - 05:23

@Andre Arsenault you are correct. The literacy of the support staff is lacking. To explain a simple request to them takes forever and many attempts.. ie. I would like a complete list of all my domains please...

Won Lee · 5 March 2013 - 00:34

my main website db is down (others' working find so far..)... omg.. i can't even back up db cuz cannot access.. (Cherry hill, NJ)

Ji-Hoon Woo · 4 March 2013 - 23:18

Can't access from South Korea either. One of my domains is expiring right now. Damn.

Jennifer Ferguson Smith · 4 March 2013 - 17:29

I spoke with 1and1 sales today. The rep told me they "had been hacked by someone in China" and that was the reason for the problems they are experiencing.

Nic Hollins · 4 March 2013 - 16:21

the webmail portal may be down however you can still send and receive mail by having IMAP or POP3 configured to different source such as Outlook, Smart Phone, etc. Per status.1and1.com the company appears to be experiencing a DoS (denial of service) attack. and then there will be scheduled maintenance later on Tuesday morning (5 March) between 2:30 and 2:45am EST

Lisa Gendhar · 4 March 2013 - 16:06

Every time I try to get into my 1 and 1 information it says the server is down. According to this site it is functioning properly. I say not... help.

Paul Wescott · 4 March 2013 - 15:05

My 1and1 webmail has been down for 24 hours. All the forums know there is a problem with their service. Too bad their technical support has no clue.

Jennifer Ferguson Smith · 4 March 2013 - 13:30

Can't access from Baltimore, MD today but someone I work with in FL is able to access. An hour ago, 1 and 1 sales told me on the phone they were being hacked by someone in China.

Drew Hawkins · 4 March 2013 - 13:00

admin.1and1.com FTP access are dead and email either not working or running very slow. Webspace seems normal so far.

John Arnold · 4 March 2013 - 11:03

Have not been able to access the control panel today. Getting tons of Mail Delivery Failed messages on one of my domain's email accounts - Mail messages that I am not sending. Looks like a bit more than DDoS

Joseph A Ferraro · 4 March 2013 - 10:31

Forbidden. You don't have permission to access / on this server. Apache Server at 1and1.com Port 80

Silver Camera Media · 4 March 2013 - 08:50

http://status.1and1.com/
Limited access to some 1&1 Services

Dear Customer,
Due to a DDoS attack the access to our homepage as well as the control panel and webmail service may temporarily be limited.

We will update the status page with any additional info as it becomes available.
(2013-03-04)

MyCatering Staff · 4 March 2013 - 07:41

I emailed Support and Billing@ and they did not respond either. i tried to email the CEO as well but his email rejected. Goes to show when you get too big, you start to suck as you keep the cash and do not hire the right people to run the company. 1and1 will send out a sales email asking if you want to purchase more services, but when it comes to outages they think we wont notice and just let it slide... They should Fire the SOB in charge of Customer Service and Network Ops already.

Gal Eržen Pajič · 4 March 2013 - 07:26

Duh... had problems yesterday for an hour or two now since the morning...

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