website not working? Is it down right now? Server Status Check screenshot
ToysRUsWebsite Name:
www.toysrus.comURL Checked:
Response Time:
Last Down:
Checking ToysRUs
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ToysRUs Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
01:541.61 ms. 
12:517.5 ms.
18:141.91 ms. 
20:310.91 ms.
22:581.57 ms. 
02:351.86 ms.
04:377.21 ms. 
09:471.91 ms.
18:077.56 ms. 
21:076.84 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:51

We have tried pinging ToysRUs website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access ToysRUs - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Carmen Rinzen Middleton · 16 December 2015 - 08:14
· · Firefox 42.0 on Android

Cant add anything to cart.... can add to registry or wish list but not to cart fml

Sara Rankin · 14 December 2015 - 19:39
· · Chrome 47.0 on Windows

Freezes when you select shipping location.

Martin L Hall · 12 December 2015 - 20:43
· · Chrome 47.0 on Windows is returning HTTP Error 404. The requested resource is not found

Rebecca Goyette · 1 December 2015 - 04:02
· · IEMobile 11.0 on Windows Phone

I created a wish list for my daughters Xmas list and had no problems accessing it for the past week, untill today. It says"oops page not found" after a few tries I created a new wish list and when I got to the last step, preview and save, I click it and it says, " oops page not found". Seriously frustrating. Also I got an email today from toys r us telling me one of the items is back in stock and click here to add to cart, then when I click it, it tells me sorry there is only a limited number and wont let me add it to cart. Tell me what was the point of the email? Its back in stock but not for you....and wtf happened to my list, they obviously still have it somewhere if they are sending me emails about items on the list.

Roz Bell · 28 November 2015 - 19:23
· · Chrome 46.0 on Windows

Website down, keep getting this page...
An error occurred while processing your request.
Reference #97.32dedd58.1448738549.654e071

Megandashley Boiling Madden · 28 November 2015 - 19:14
· · Chrome 46.0 on Windows

I keep getting this message when i try to load the webpage.
An error occurred while processing your request.
Reference #97.39dedd58.1448738018.1f14e06e

Karen Lampe · 28 November 2015 - 00:18
· · Safari 8.0 on iPad

It lets you add items to your cart. It lets you put in your payment method, and then will not move after that. I even tried PayPal and that did not help. I just want to check out. It has been over an hour, and I still cannot check out.It is stuck on going to review order, and never gets there. Very frustrating!

Alanna Duff Walker · 21 November 2015 - 17:03
· · Safari 8.0.4 on Mac

The browser (Safari) freezes when i click on Add to Cart. Is this because I'm using a Mac?

Megan Pistilli · 19 November 2015 - 02:47
· · Chrome 46.0 on Windows

I can not check out with my order. So frustrating

Jeanette Phillips Bodin · 17 November 2015 - 20:50
· · Android Browser 4.0 on Android

Have been trying for 2 hours will not let me place order

Jennifer Brooke Vaughn · 5 September 2015 - 17:35
· · Chrome 45.0 on Android

Every time I try to check out I get a page that says

Request Entity Too Large

The requested resource
does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.
Apache Server at Port 443

Jennifer Brooke Vaughn · 5 September 2015 - 17:30
· · Chrome 45.0 on Android

I cannot check out.....its quite frustrating after shopping on the website for over an hour....

Cristina Polak · 4 September 2015 - 16:39
· · Safari 8.0 on iPhone

Trying since yesturday to check out and nothing happens trying today again can't check out are u guys down

Ana Citrin Johnson · 4 February 2014 - 15:33
United States · Verizon Internet Services

keep getting error 404. this is the only website that I've had this problem with routinely, and it's been plaguing me for years. I use a mac - could that have anything to do with it?

Quinn Heller · 11 December 2013 - 08:41
United States · Optimum Online

Can't add to cart. Site just freezes.

Ginger Kemp · 8 December 2013 - 09:03
United States · Frontier Communications

Toys R us web page is down can't get on
I only get HTTP Error 400, can't get on line.

Elaine LaBonte · 6 December 2013 - 11:27
United States · Time Warner Cable is viewable, but orders can't be completed. They are currently rebooting.

June Blackburn · 3 December 2013 - 01:15
United Kingdom · Sky Broadband

website down for cyber Monday and now Tuesday, Looks like Smyths for me

Kristina McNally · 1 December 2013 - 10:10
United States · CenturyLink

Not Found
HTTP Error 404. The requested resource is not found.

Mayer Justiniano · 29 November 2013 - 09:26
United States · Verizon Internet Services

idk whats wrong with the webpage, it says, "not found 404"

Kymie Thatgrl · 28 November 2013 - 16:10
United States · CenturyLink

Page has been down since the black friday sale started.

Laura Davidson · 27 November 2013 - 21:25
United States · Verizon Internet Services

As soon as the online Black Friday shopping started the site went to 404 error :/

Heather Kirk · 22 November 2013 - 17:29
United States · Verizon Internet Services

404 error all night

Kristie Crognale · 24 October 2013 - 05:22
United States · UPMC

Every time you try and enter a form of payment NOT Visa & Mastercard, you get the securecard mc or verified by visa asking for your password. Each time you try to close the box it keeps going back to the choose credit card for payment---I think there is a potential breach of financial information going on.

Rebecca Hogan · 20 October 2013 - 11:25
United States · Suddenlink Communications

I get to checkout and it tells me browser down. Have tried all day

Elizabeth Clark Taylor · 5 January 2013 - 06:11
United States · Time Warner Cable

link from email for rewards will not open

Andrea Berriozabal · 19 December 2012 - 11:25
United States · Verizon Internet Services

the website has been down all week, and it is only toys r us.

Saundra Gates Trouslot · 5 December 2012 - 06:05
United States · Verizon Internet Services

This is the worst site. It is always down. You would think around Christmas they would work hard to get this up and running!!

Melissa Marcum · 3 December 2012 - 09:50
United States · Verizon Internet Services

there is an error 404 cant get on

Ruteger Jones · 26 November 2012 - 04:36
Australia · Telstra Internet

Can get to the site but when I try and check out or click on contact us I get 500 Internal service error

Cindy DelGiorno · 24 November 2012 - 13:02
United States · CenturyLink

Not Found. HTTP Error 404. The requested resource is not found

Laura Stallings Brim · 23 November 2012 - 18:26
United States · Verizon Internet Services

Been getting 404 since last night ... on all 3 of my computers. But it's okay on my mobile.

Angie Gyger · 23 November 2012 - 17:57
United States · Savvis

HTTP Error 404. The requested resource is not found.

Tina Knott · 23 November 2012 - 08:42
United States · Verizon Internet Services

error 404, can't get website up

William Ross Mitchell IV · 20 November 2012 - 12:18
United States · Verizon Internet Services

Getting "Http Error 404" right now as well.

Danielle Golis · 20 November 2012 - 08:54
United States · Frontier Communications

not working. still. this website is ridiculous!

Holly Garland · 20 November 2012 - 05:02
United States · Verizon Internet Services

I am getting "Not Found, HTTP Error 404. The requested resource is not found." I have been trying since yesterday!

Maureen Sweeney Woerner · 18 November 2012 - 12:32
United States · Verizon Internet Services

Keep getting Toys R Us Hong Kong?? What's up with that?

Hunter Tyler · 12 November 2012 - 18:29
United States · Verizon FiOS

can't get the site to show though the bar says it's been loaded

Jeremy Brush · 12 November 2012 - 05:50
United States · Verizon Internet Services

i run into the page not found 404 error even on the main toysrus page. They really need to fix the issue.

Betty Murphy · 6 November 2012 - 13:41
United States · Verizon Internet Services

I am unable to get into Toys R Us website to check on products... keep getting error 404. My duaghter has no trouble.I have all day.

Kay Seffinga · 3 November 2012 - 09:14
United States · Verizon Internet Services

this is happening on our smart phones as well as the laptop yet when I checked on a site checker it says toysRus site is functioning what the heck?

Kay Seffinga · 3 November 2012 - 08:37
United States · Verizon Internet Services

cannot get on the toysrus web site

Lynda Carter Duke · 30 July 2012 - 13:07
United States · Verizon Internet Services

Some pages fail to load when a product id is passed in the query

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