website not working? Is it down right now? Server Status Check screenshot
TomTomWebsite Name:
www.tomtom.comURL Checked:
Response Time:
Last Down:
Checking TomTom
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TomTom Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
09:2620.47 ms. 
13:0761.13 ms.
15:3319.96 ms. 
22:1119.56 ms.
00:508.22 ms. 
09:128.44 ms.
16:5537.88 ms. 
01:0719.8 ms.
11:558.43 ms. 
15:0219.67 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 18:34

We have tried pinging TomTom website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access TomTom - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Brian Clark · 10 August 2016 - 09:11
· · Firefox 45.0 on Windows

Updates keep getting interupted on win 10 and win 7

John Noone · 1 July 2016 - 18:27
· · Chrome 49.0 on Windows

been trying to update maps.just keeps gointg to dead page

Robert Polsz · 17 May 2016 - 02:04
· · Chrome 50.0 on Windows

may 5 2016...have the tomtom servers been down for a few hours? if so this has screwed up my downloading, i hope i don't have a tomtom brick

Sharon Ingman · 30 March 2016 - 15:33
· · Internet Explorer 11.0 on Windows

I have been unable to connect to live services for nearly a week now. It just keeps saying trying to connect to the Tom Tom server but nothing happens. Very frustrating! Emailed customer support 2 days ago and no response!

Mike Hasler · 15 March 2016 - 06:34
· · Chrome 49.0 on Windows

Still cannot activate traffic services. Keep seeing oops no service. Now over 4 days. Only had the Go 6100 for four days. GPRS also down this afternoon. What is happening?

Mike Hasler · 14 March 2016 - 06:19
· · Chrome 48.0 on Windows

Cannot activate traffic services. Now down for 3 days in Australia. When will the network be available?

Sean Akers · 12 March 2016 - 20:59
· · Firefox 44.0 on Windows

Got my 40% map offer in the basket but can't checkout.

Andrea Hardy · 12 March 2016 - 19:10
· · Firefox 38.0 on Windows

Got as far as putting map updates in basket using 40% off link from email. Can't get any further and link can only be used once.

Mark Clayton · 12 March 2016 - 17:08
· · Chrome 49.0 on Android

Been trying to update through mydrive, login screen keeps looping won't let me sign in. No information from Tomtom explaining this outage.

Frédéric Gonnaud · 12 March 2016 - 16:52
· · Firefox 44.0 on Windows

keep having an "ERROR 503 Service unavailable" and no donload of updates for my Tomtom navigation card (RENAULT CARMINAT TOM TOM LIVE). hope it is just an outage and will try again later.

Mike Shackell · 12 March 2016 - 15:00
· · Internet Explorer 11.0 on Windows

Come on TomTom, sort your selves out. I paid good money for my updates and we get rubbish service. You could at least keep us informed, or don't you give a toss?

Todd Brigham · 12 March 2016 - 14:18
· · Safari 9.0.3 on Mac

keep getting error 503....

Doug Johnson · 12 March 2016 - 14:17
· · Firefox 45.0 on Windows

mydrive as usual dont work again, wont connect cant log in, no details of me in my account, what has happened to TomTom there website has gone right downhill over the last few years, they keep on like this they will start losing customers.

Christopher Murkin · 12 March 2016 - 14:12
· · Chrome 48.0 on Windows

I keep getting error code 503 will not let me do updates

Daniel Benson · 12 March 2016 - 13:48
· · Firefox 44.0 on Windows

Cant log into mydrive connect. it doesnt give an error, it just goes back to start page. i assumed my passowrd was incorrect, it will not allow password reset either.

Sally Hunt · 12 March 2016 - 13:46
· · Firefox 44.0 on Windows

can't log in for any of my 4 accounts. grrrrrr

Sean Sutton · 12 March 2016 - 13:35
· · Chrome 48.0 on Windows

Can't login to MyDrive at all. Correct email and password entered obviously. Sort it out TomTom.

Mike Harrison · 12 March 2016 - 12:29
· · Firefox 44.0 on Windows

Trying to update my start, told account does not exist but when I try to create it, told I can't because it already exists!!! Sort it out, please!

Jim Kerfoot · 12 March 2016 - 11:09
· · Chrome 48.0 on Mac

MyDrive does not recognise my account or password

Keith Lewis · 12 March 2016 - 11:02
· · Chrome 49.0 on Windows

Cannot login and it says I have not got a device registered, assume servers are down?

David H K Johnson · 12 March 2016 - 10:47
· · Chrome 48.0 on Windows

Cannot connect to your site. it is saying I do not have a device linked to my account, I have and the driver is up to date???

Pierre van Staden · 10 February 2016 - 14:42
· · Chrome 48.0 on Windows

Trying for the past week to connect through TomTom Home. Get message that certificate is not valid and after a window that states that the server is down.

John Denis Standeven · 26 January 2016 - 16:07
· · Firefox 43.0 on Windows

As of 15.55 today I can't log on to Tom Tom

Bruce Walker · 15 October 2015 - 19:26
· · Opera Next 32.0.1948.69 on Windows

My traffic is down also since last update

David Green · 24 June 2014 - 15:35
United Kingdom · Virgin Media · Safari 7.0.4 on Mac

I am getting the following message when trying to update my GO6000:
"We're having technical problems. This will not affect your computer or your navigation device. Try reloading the page, or try again later."

As of today at 23:35hrs GMT???

Herman de G · 15 June 2014 - 15:26
United Kingdom · Sky Broadband · Firefox 29.0 on Windows

When you disconnect your Tomtom and reconnect it, installation will continue from the point it was stopped. I managed this way to install the Europe map, traffic and other installable items. It took more then two hours to complete the updates.

John Ward · 3 May 2014 - 00:12
Netherlands · Ziggo

Looks like Tom Tom is Down. I get the following Message.
Er is een technische fout opgetreden

Here is the English version. Can someone check this?

We're having technical problems. This will not affect your computer or your navigation device.Try reloading the page, or try again later.

Michael Brennan · 6 March 2014 - 12:14
United Kingdom · Virgin Media

just spinning donuts here - never connects

Lynn Cooper · 23 December 2013 - 10:59
United Kingdom · Tiscali UK Limited

having just got updates, my tomtom will not get live traffic and is saying that an error occurred on the tomtom server and it has been like that for some hours. I have got a signal and my subscription is up to date. please help.

Timothy Key Allen · 7 December 2013 - 08:17
United States · Time Warner Cable

Reached website but it just clocked when I tried to renew a subscription. (US)

Joel Silva · 7 December 2013 - 07:05
Portugal · PT Comunicacoes

Cannot update in Portugal

Tito Rosario Ayala · 7 December 2013 - 05:34
United States · Verizon FiOS is down all the time yet IDRN states its "UP is UP and reachable."

Ian Parris · 7 December 2013 - 04:23
Spain · Telefonica de Espana

Cant access the update server or any of tom tom home features, any one else suffering?

Lesley Griffiths · 25 November 2013 - 07:33
United Kingdom · Sky Broadband

TomTom has been telling me that I have 2 updates ready to download for about a week now. I've tried to do the downloads on several days but the website does nothing except give me a view of an empty road. I've re-installed all the software but still all I've got to look at is an empty road.

John A. Eggers · 19 November 2013 - 01:15
Australia · TPG Internet Pty.

Can't get updates. TomTom site not responding

Kurt G. Engelen · 3 November 2013 - 08:40
Belgium · Telenet N.V.

This website is more often down than running! Crap!!!

Kurt Erickson · 2 September 2013 - 17:09
United States · Charter Communications

This is the message I get today:Error 503 Service Unavailable

Service Unavailable
Guru Meditation:
XID: 874747501
Varnish cache server

Dawn Meader · 12 July 2013 - 14:27
Australia · Optus

On my device, I've been getting the following message: "An error occurred on the Tom tom server. Please try again." This has been the case for almost 24 hours now.

Gunnar Eklof · 9 February 2013 - 05:12
Malaysia · OCE Sdn Bhd ISP

I can't access Tomtom from Penang, Malaysia today Feb 09 @ 21.10 local time. I have cleared the cache and changed DNS, no change.

Frank Ripples · 25 October 2012 - 08:21
United Kingdom · BT

Server is down for tom tom live agghhhhh!

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