website not working? Is it down right now? Server Status Check screenshot
Telus MobilityWebsite Name:
mobility.telus.comURL Checked:
Response Time:
Last Down:
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Telus Mobility Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
21:2317.34 ms. 
00:3717.22 ms.
03:1917.28 ms. 
15:4217.26 ms.
18:3117.6 ms. 
00:3017.7 ms.
03:2017.3 ms. 
05:4417.28 ms.
08:1717.64 ms. 
10:3417.68 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:06

We have tried pinging Telus Mobility website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Telus Mobility - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Mary Ann Hutchinson · 13 August 2016 - 15:00
· · AppleWebKit 601.1.46 on iPad

Still down...three days...I must call.

Muriel McKenzie · 6 July 2016 - 15:54
· · Safari 9.0 on iPad

No service for cell phone today in Kitimat BC. What is wrong. Can't find any info on the outage. Jult 6, 2016

Cheryl Wells-Cole · 26 June 2016 - 15:11
· · Chrome 51.0 on Windows

service out in kamloops bc

Debbie Mabee · 21 June 2016 - 14:12
· · Firefox 47.0 on Windows

Lucky phone internet working but not TV rebooted many times nothing here in Kamloops l please fix

Debbie Steele · 22 May 2016 - 22:42
· · Android Browser 4.0 on Android

What exactly does 'down just for you' mean and how does that help me? Thanks Telus!

Liz DeLorme · 15 May 2016 - 05:26
· · Android Browser 4.0 on Android

Going into 4th Day of no PC MOBILITY (Telus runs PCMobliity) haven't been able yo text or phone! Thank God yhe Land Lord us on Shaw for internet! I HOPE Telus (PC Mobility) will reimburse us ALL for ALL this downtime ! THIS IS A MAJOR INCONVENIENCE ! Liz DeLirme

Vicky Alfred · 3 May 2016 - 20:53
· · Chrome 50.0 on Windows

Telus mobility is down in the Sicamous area.

Jean McCubbin Chudyk · 25 March 2016 - 17:05
· · Chrome 49.0 on Mac

Telus mobiity has been out in the Creston area for 2 days and I can't get through to report it. Easter Weekend!!

Kathy Falkus · 20 March 2016 - 18:21
· · Chrome 49.0 on Windows

No cell service for 4 days now - I am in Oliver BC, - I get service in town but not at home or in certain areas of Oliver. When is this going to be fixed?

Rily Lyford · 7 February 2016 - 18:19
· · Chrome 48.0 on Windows

No mobility phone service (except messaging & internet)
for the last 24 hours in Notch Hill, BC

Dave Radelet · 10 December 2015 - 00:41
· · Chrome 47.0 on Android

There is No mobility service up Burnaby Mountain, near SFU in University area. It has been like this since Sunday.

Stella Relli · 28 February 2014 - 12:58
Canada · Bell Canada

No service in Toronto on my Telus cell, my Rogers line is fine, what's going on with Telus?

Carolin VandenHaak · 22 February 2014 - 13:29
Canada · Cogeco Cable

No service, St. Catharines, ON on my iPhone 4s

Moon Buggy · 9 February 2014 - 09:53
Canada · Bell Canada

No incoming calls or texts since Friday afternoon. Burlington ON. Whats going on? When or how can this be corrected Telus Mobility?

Carrie Dalton Furmanek · 7 February 2014 - 19:28
United States · Charter Communications

Can not text or receive text today!! So bummed... it is my birthday!! Located in windsor ontario

Marie Kirkwood · 7 February 2014 - 16:57
Canada · Telus Communications

I'm in Vancouver. Both of my kids do NOT have 3G but my service is fine. We are all using iphone 4s with Telus. What's going on?

LoLo Hongvi · 7 February 2014 - 12:57
Canada · Shared Services Canada

No service in Ottawa ON.. please fix ASAP!~

Tina Antoniou · 7 February 2014 - 12:56
Canada · Telus Communications

Telus Mobility is down in Surrey!

John Howgego · 7 February 2014 - 12:54
Canada · Shaw Communications

I have no Telus service in Thunder Bay. ON right now

KJ Dueck · 7 February 2014 - 12:48
Canada · Telus Communications

Telus cell phones cannot receive incoming calls in Grande Prairie right now

Michael Pittman · 7 February 2014 - 12:45
Canada · Bell Aliant

I am in nova scotia Canada and my telus cell is not working is there systems down

Valerie Higgins · 7 February 2014 - 12:36
Canada · Southern Alberta Institute of Technology

telus mobility is down in Calgary. Feb 07, 2014 1:35pm.

Tommi Linda Hoyu Boulter · 7 February 2014 - 12:33
Canada · Shaw Communications

Telus is down now here in Victoria, also up in Mill Bay. Oh Telus, tell us, what is going on?

Cheryl Razzo Stepina · 7 February 2014 - 12:30
Canada · Shaw Communications

Cell use in New Westminster, BC, is definitely toasted momentarily!

Melodie Ralph · 2 January 2014 - 19:07
Canada · Bell Canada

Telus is down in St. Catharines too. Unable to access voicemail.

Jamie Hovey · 3 November 2013 - 00:10
Canada · Shaw Communications

wow would love to be able to add service to my prepaid but clearly they dont want me to

Denise Eckert · 26 October 2013 - 07:06
Canada · HookUp Communications

I am getting "network congestion" and I cannot send a text?

Pamela Hayden · 1 September 2013 - 04:35
Canada · Cogeco Cable

my phone is not sending/receiving texts, etc. as it states there is not service. This is in Hamilton Wentworth area...

Bj N Mike Bunton · 20 July 2013 - 05:50
Canada · Cogeco Cable

for some reason i can not send txs out from my telus phone, i live in grimsby ontario,

Glynis Erichsen · 3 June 2013 - 13:07
Canada · Shaw Communications

My phone is down. I can't even get through to the help line for Telus

Stephanie Tobias · 22 May 2013 - 06:35

is the telus mobility website down right now? not able to bring it up.

Patrick Teodocio · 10 May 2013 - 22:26

Optik Tv is down right now. Surrey, B.C

Chrissy McFarlane · 29 January 2013 - 18:58

Anyone know what's going on with Telus? my phone is out

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