Taxact.com website not working? Is it down right now?

Taxact.com Server Status Check
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TaxACT Website Status History
Taxact.com server report and response time

The above graph displays service status activity for Taxact.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
27.Sep.2016
00:010 ms. 
27.Sep.2016
04:130 ms.
27.Sep.2016
10:270 ms. 
28.Sep.2016
04:090 ms.
29.Sep.2016
02:040 ms. 
29.Sep.2016
22:360 ms.
30.Sep.2016
16:540 ms. 
30.Sep.2016
19:070 ms.
01.Oct.2016
02:270 ms. 
01.Oct.2016
05:180 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 07:00

We have tried pinging TaxACT website using our server and the website returned the above results. If taxact.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access TaxACT - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as taxactonline.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Taxact.com?
▼ LAST 6 MONTHS ...
Davina Dareall · 12 July 2016 - 18:45
· · Chrome 51.0 on Windows

well the support fb helpline 1 8 5 5 7 7 O 7 7 9 0 woking perfectly

Everett Trygve Brown · 12 June 2016 - 13:51
· · Chrome 49.0 on Mac

TaxAct has suddenly gone down this Sunday morning, and judging by the same thing happening 2 weeks ago, it seems they won't notice and fix it until Monday -- which is totally unacceptable!

Eileen Brown Park · 21 April 2016 - 16:14
· · Internet Explorer 11.0 on Windows

I used taxact to prepare my 2015 taxes all through the weeks preceding the deadline with no problem ... in the 11th hour, I got hung up ... little icon spinning and spinning and spinning ... seemed it reached it's load limit ... the next morning I hit submit and my transaction just FLEW through!

Zach Dotsey · 18 April 2016 - 15:54
· · Chrome 50.0 on Mac

I'm able to access the website, but when I give it permission to accept my payment, it gets stuck on a processing icon until the site logs me out. I tried clearing cache and using a different browser and nothing seems to work.

Shawn Schwindt · 18 April 2016 - 15:29
· · Chrome 38.0 on Android

Trying to finish my taxes on last tax day and website says undergoing maintenance

July Buckridge · 17 April 2016 - 01:26
· · Chrome 49.0 on Windows

Not letting me sign in keeps saying wron password, & that they're sending me an email but they aren't coming through. Not even spam

Tony Romani · 14 April 2016 - 21:57
· · Chrome 49.0 on Windows

I am trying to log in from outside of the US. May this be the reason why I can't access the taxact website at all?

Sarah Egolf · 13 April 2016 - 20:47
· · Chrome 49.0 on Windows

Really frustrating - even the "help" page keeps telling me there is an "error" my form. I've checked over and over. There is no error. The error is that the site is down. I called their help line and it is busy. Bad timing to be down!

Kelly McDonald · 13 April 2016 - 20:44
· · Chrome 49.0 on Windows

site not working...hope it's resolved soon

Alan Williams · 13 April 2016 - 20:40
· · Chrome 49.0 on Mac

Yeah, keep trying to open my return, but the website keeps looping back to the same page that says "My Returns" - but the return never opens to work on and finish up. Grrr

Daniel Jones · 13 April 2016 - 20:20
· · Chrome 49.0 on Windows

What the hell are we supposed to do? FIX THIS!

CaThy Faagutu · 13 April 2016 - 19:53
· · Chrome 49.0 on Android

Stops at Presidential donation page... won't load after that.

Alex Risse · 13 April 2016 - 00:46
· · Internet Explorer 11.0 on Windows

Stuck on load screen after entering personal info. just says "hang in there". Refreshing does not help. Tried in Chrome, and IE.

Cara McHardy · 12 April 2016 - 10:21
· · Chrome 49.0 on Windows

Need to use a vpn like betternet if accessing this site from outside the USA, apparently.

▼ MORE THAN 6 MONTHS AGO ...
David Thomson · 1 April 2016 - 03:41
· · Firefox 44.0 on Windows

processing return forever--what's the deal?

Margaret Skeen Kibbe · 30 March 2016 - 21:51
· · Firefox 42.0 on Mac

so slow, at least 30 sec to process each page. signed out

Cristina Cosma · 13 March 2016 - 20:52
· · Chrome 48.0 on Windows

Page cannot be dispayed. What is going on?

Marsha Doyle · 11 March 2016 - 19:50
· · Chrome 48.0 on Windows

Can't access taxact on windows nor chrome. Cookies enacted. This site shows it's up. Anyone else experiencing this today?

Anna Page Holland · 9 March 2016 - 15:31
· · Chrome 48.0 on Windows

home page will not even load...what is the problem!!

Stephanie Poulin · 6 March 2016 - 20:14
· · Safari 9.0 on iPhone

Difficult to log in. Once in, won't take me to page to "continue where I left off"

Tiffany Banks · 6 March 2016 - 20:09
· · Chrome 48.0 on Windows

I was just on at 11:56am. & ever since then it won't work!! It is letting me log in but when I click on "Continue where I left off" It brings me back to the home page.. so then I click "Open Return" & it does the same thing!!

Jahaira Trinidad-Deleve · 6 March 2016 - 20:03
· · Chrome 49.0 on Windows

Can't sign in, can't reset password. Utterly useless. Tried different browsers same results

Wanda McKee Gratton · 6 March 2016 - 19:33
· · Chrome 34.0 on Android

I have tried for the past 2 hours and can't get on to continue with my return. Very frustrating.

Rhonda Carr · 6 March 2016 - 19:26
· · Chrome 48.0 on Android

When I click on continue where I left off it just spins. What's the point of all the comments if no one has answers?

Jacqueline Pucci · 6 March 2016 - 19:25
· · Chrome 48.0 on Windows

Tax act won't load. Anyone else having issues right now? I've tried in both Chrome & IE :(

Chris Gerez · 6 March 2016 - 19:12
· · Firefox 44.0 on Windows

On chat they told me site was down to try back in a couple of hours

Marc Sparks · 6 March 2016 - 18:55
· · Chrome 48.0 on Windows

Shut up and take my Money, TaxAct. I've put the same thing in my shopping cart 6 times. Been using it for years, never had a problem until your "security upgrade."

Carrie Caribou · 6 March 2016 - 18:13
· · Safari 9.0.3 on Mac

when I click on "Continue where I left off" it won't load the page.

Kelsey Yurkow · 2 March 2016 - 19:15
· · Chrome 48.0 on Windows

this site has been down for two days for me, on multiple browsers, computers and phones.

Melody Barker · 29 February 2016 - 21:45
· · Chrome 38.0 on Android

I can't get the app to load or the webpage. Using Chrome or explorer. I was almost ready to hit submit and be done! I checked with my Internet provider. I can't even get the Web page on my mobile browser!!!! WHY ME TAXACT???!!!

Angie Stiers · 26 February 2016 - 03:33
· · Chrome 48.0 on Windows

can't upload signature form. No error message, page just loops to the introductory filing screen. WTH

Rhonda Brunkhorst Shoemaker · 25 February 2016 - 00:27
· · Chrome 48.0 on Windows

I am unable to login in on taxact.com

Hillary Gates Mitchell Finch · 24 February 2016 - 21:04
· · Chrome 48.0 on Windows

Stuck on Basic Info - Loading Question page. Hello?!

Frank Colesanti Sr. · 22 February 2016 - 23:19
· · Firefox 44.0 on Windows

First time in more than 5 years on Tax Act, unable to log on. Noted same problem by other users. Bad news. Hopefully explanation forthcoming.

Frank Colesanti Sr. · 22 February 2016 - 23:07
· · Firefox 44.0 on Windows

Unable to log on to taxact to complete my return? All I am getting is a blank screen. Can you reply with what is the problem.

Kristina Ingersoll · 22 February 2016 - 21:30
· · Firefox 44.0 on Windows

I am able to sign in and select to begin a 2015 free return. I recieve no error message, only a white screen. I cleared my cache and that has done nothing to help. Same issue.

Dawn Sweeney Munson · 21 February 2016 - 23:35
· · Chrome 48.0 on Windows

Just gets stuck on the loading page and spins and spins

Deb Vaughn · 20 February 2016 - 20:34
· · Firefox 44.0 on Windows

"loading Questions" Spins and spins and spins. Page never loads. Aggravating!!!!

Jack Firebaugh Von Wolfe · 18 February 2016 - 19:06
· · Chrome 48.0 on Windows

stuck on loading questions... please fix it1 i dont want to change!

Ester Torres Eggerich · 17 February 2016 - 16:59
· · Chrome 48.0 on Windows

come up soon it will be time to search for a new Tax Service?

Greg Van Buren · 17 February 2016 - 02:30
· · Chrome 48.0 on Mac

Stuck on "Loading Question" screen in Chrome

Nancy Viertel Loury · 15 February 2016 - 19:55
· · Chrome 48.0 on Windows

It continues to state "loading questions" and never loads the page.

Don Ray Williams · 15 February 2016 - 15:19
· · Safari 9.0.3 on Mac

I have tried to sign-in for the last three says and get a message that the site is not accessable.

Michel DuBois · 14 February 2016 - 23:56
· · Chrome 48.0 on Mac

For the last two days now (2/13 and 2/14) every time I attempt to visit taxactonline.com it says website not available. Yet "isitdownrightnow" reports that it's up and running. Strange.

Peter Caplan · 14 February 2016 - 22:14
· · Chrome 48.0 on Windows

I can't access website - keep getting " This webpage is not available" . Changeing browser didn't help. Using taxractonline.com didn't help.

Latrima Wright · 14 February 2016 - 13:49
· · Firefox 44.0 on Windows

I sent to reset password but never got an email

Thia Beene · 14 February 2016 - 04:10
· · Firefox 43.0 on Windows

After signing in on the site, it will not open the window after selecting the type of tax program that I want. So irritating!!

Cathy Sponaugle Carey · 11 February 2016 - 18:40
· · Internet Explorer 11.0 on Windows

Cannot get past the sign-in screen

Kay Sokoloff · 10 February 2016 - 22:20
· · Chrome 48.0 on Windows

Not working on Chrome, but is working just fine on Microsoft Edge with Windows 10.

Peggy Haskett · 10 February 2016 - 17:13
· · Firefox 43.0 on Windows

I can't call or e-mail the supposed help center. I am giving up on TacAct. Turbotax is spendy, but a least it doesn't suck.

Brian Bigley · 10 February 2016 - 01:49
· · Firefox 44.0 on Windows

So, will Taxact ever work this year? Or should I just go spend money somewhere else?

Jake Parker · 8 February 2016 - 15:24
· · Firefox 44.0 on Windows

SIgn on and all the work I did yesterday, including my e-file info, is gone and it wants to start new.

Jennifer Canning · 8 February 2016 - 06:10
· · Internet Explorer 11.0 on Windows

everytime I go to start my return it takes me back to the home screen asking me to create an acct or sign in??

Bluue Gary · 8 February 2016 - 04:52
· · Firefox 43.0 on Windows

I too am able to sign into my TaxAct account, however it does NOTHING when I click on the start button under filing for a small business.

Phyllis White · 7 February 2016 - 03:03
· · Firefox 43.0 on Windows

I try to submit return and I get message that I can't connect to Tax Act,

Robbie Belch · 7 February 2016 - 01:19
· · Chrome 48.0 on Windows

I only use CHROME browser and when TaxAct opens I sit and wait and wait and wait on the home page for the Loading Questions to load with the annoying icon flashing. What's going on? I've deleted my cache and upgraded to latest version of Chrome.

Dora Margolina · 6 February 2016 - 21:56
· · Chrome 48.0 on Windows

I logged in and no questions display, only hourly glass continuously running

Earle Ruby · 6 February 2016 - 18:47
· · Internet Explorer 11.0 on Windows

can not log in. It accepts my user name and password and says to click on the I am not a robot link. There is no link to click on.

Debbie Haley Angel · 4 February 2016 - 17:59
· · Firefox 43.0 on Windows

All I get when I sign in is a spinning thing saying it's loading questions. Can't get any further. Had the same problem yesterday. Son went to Turbo Tax with no problem and I may do the same.

Nat Woodruff · 4 February 2016 - 09:48
· · Firefox 43.0 on Mac

SUPER PISSED!!! Just spent 3 hours doing it was about to file and it kept bringing me to the file returns overview. I tried to start another return and I can't access it either. Now the entire nearly complete return is gone.

Shannon Pratt · 4 February 2016 - 03:11
· · Chrome 48.0 on Windows

i trying two different accounts and both accounts i can log in however it wont open the 2015 taxes i was working on it spins then brings me back to the same page

Laurie Yopp Mumford · 4 February 2016 - 02:12
· · Chrome 48.0 on Windows

I am able to log in to the site but it will not pull up my 2015 return so I can complete it. When I click on Open Return it spins and goes back to the same page. Am getting very frustrated and if it keeps up will likely go back to TurboTax!

Beverly Bond · 4 February 2016 - 02:01
· · Firefox 43.0 on Mac

I am trying to log into my already completed return, so I may finish the filing process. When I try to sign into the account, the system asks me to click on the "I'm not a Robot" before submitting...um, there is NO button! How can I bypass this?

Daniel Unutoa · 2 February 2016 - 21:36
· · Chrome 48.0 on Windows

website is not available err_connection_timed_out

Lindsey Holland Cuneo · 2 February 2016 - 20:24
· · Internet Explorer 9.0 on Windows

Every time I get to the dependent section of my taxes I try and select No for no dependents and it will not select no and the continue buttone will not pop up where I can keep going

Anna Grafton · 2 February 2016 - 14:58
· · Internet Explorer 9.0 on Windows

I am unable to get beyond the screen where it asks if there are any children or other dependents. This has been the case since at least Saturday. When I click on no it will not move. The button at the bottom of the page does not light up in order to continue.

Rhonda Kalahan Rochel · 1 February 2016 - 06:41
· · Chrome 48.0 on Mac

Keep getting site not found. Got in for a while and finished return, was getting ready to pay and it blanked out, and now I am getting the Fing site not found error again

Cindy Entwistle · 31 January 2016 - 07:22
· · Chrome 48.0 on Linux

I'm using Chrome. Can't sign into TaxAct, it just gives me a "spinner" and a message ... "Loading Question" and it's been stuck there for hours! What's going on?

Philip George · 28 January 2016 - 01:45
· · Firefox 43.0 on Windows

Unable to get Tax Act to accept my credit card info, and complete my return!

Ariana Xiong · 25 January 2016 - 23:20
· · Chrome 48.0 on Windows

Make sure to Use E-explore browser. Chrome Browser is not working with the Software. YOU would think by now the IT of TAXACT will Certainly ACT on it but they certainly not ACTING>>>

Kimberly Bell · 24 January 2016 - 15:17
· · Chrome 47.0 on Android

Site freezes when I click sign in

Marcus Taylor · 24 January 2016 - 05:02
· · Chrome 47.0 on Windows

I keep trying to log in it get's me to a spinner and it says "Loading Questions"

Bill Davis · 23 January 2016 - 22:43
· · Firefox 43.0 on Mac

Looks like Safari works but not Firefox

Bill Davis · 23 January 2016 - 22:41
· · Firefox 43.0 on Mac

TaxAct just gives me a "spinner" and a message ... "Loading Question"

Nancy Fosselman Marsh · 23 January 2016 - 16:03
· · Firefox 43.0 on Windows

I've used Taxact for years, but this year can't get past the first page. It just says "Loading questions" and keeps spinning...

Dianne Larrivee · 22 January 2016 - 14:33
· · Chrome 42.0 on Windows

The site is not working properly. Have used before with good results. I itemize. It does not want to enter mortgage interest, sales tax, etc. It wants to jump right to a standard deduction. Beware!

Tom Steele · 19 January 2016 - 17:17
· · Chrome 47.0 on Windows

Website is working, but phone lines are down (busy signal usually means VOIP) and support emails not working...

Victoria Debolt · 17 January 2016 - 18:28
· · Chrome 47.0 on Windows

cant even log in

Shamauer Gupton · 5 January 2016 - 12:19
· · Chrome 47.0 on Android

Trying to sign in but it keeps going back to the sign in screen what's wrong and this is from multiple computer's

Waheed Shams · 31 December 2015 - 20:08
· · Firefox 43.0 on Windows

TaxAct is down for maintenance, tried logging in multiple times, on different computers, cleared cache and closed browsers, still the same issue. Finally got message that it was down for regular maintenance.

Anatabine Isgood · 15 April 2014 - 23:56
United States · AT&T Internet Services

I had problems today (now "yesterday") 4/15/2014 and was desperate. Kept trying to log on to taxactonloine.com

(In Chrome browser) Kept getting "This webpage has a redirect loop" or something like that, and that's all. I came to this site and then tried logging on at taxact.com (instead of taxactonline.com) and IT WORKED FINE. Was able to continue and finish.

Darrin Speegle · 15 April 2014 - 15:03
United States · AT&T U-verse

Was having same problem as others (not able to navigate), but as of right now it's back up for me. Good luck!

Nakia Spudnik Chandler · 15 April 2014 - 14:47
United States · AT&T U-verse

I can sign in but I cant go to the next page.

Bella Creacion · 15 April 2014 - 14:45
United States · AT&T U-verse

Lets me sign in but will not navigate through the pages or even click on continue where I left off.

Joy Lynn Roll Swaggerty · 15 April 2014 - 14:41
United States · AT&T U-verse

Why does this say it is up and reachable when it's not?

Bella Creacion · 15 April 2014 - 14:40
United States · AT&T U-verse

I can log in but the advance buttons don't work.

Joy Lynn Roll Swaggerty · 15 April 2014 - 14:32
United States · AT&T U-verse

Lets me sign in but will not navigate through the pages or even click on continue where I left off. I need to finish my taxes today is the deadline.

Anthony Mayzum · 15 April 2014 - 12:04
United States · Verizon FiOS

Does not load, or navigate pages

Mary Ann Contreras · 14 April 2014 - 11:02
United States · AT&T U-verse

Not able to sign in to Taxact, I have tried for 2 days... my taxes maybe late.

Hadji Femi Ajetunmobi · 24 February 2014 - 21:20
United States · T-Mobile USA

I keep getting the iexplore.exe Application error... its frustrating

Lisa Goudie · 23 February 2014 - 07:05
United States · Mediacom Communications

I have tried for the last two days keep getting the response website down checking for errors and it kicks me out.

Marsha Doyle · 20 February 2014 - 19:02
United States · WideOpenWest

Have tried for 4 hours to sign in without success.

DebraKay Newton-Prikler · 19 February 2014 - 16:49
United States · Comcast Cable

the site wont let me log into my account

Liliana Tapia · 18 February 2014 - 17:24
United States · Clear Wireless

I keep getting internet has stopped working and get kicked out... so annoyed.

Pamela Williams · 15 February 2014 - 05:39
United States · Verizon Internet Services

after I signed in, website becomes non responsive. Been waiting more than an hour already

Tameka Pigett · 15 February 2014 - 02:34
United States · Time Warner Cable

I signed in and it is just "waiting for taxactonline.com for an hour now??!!

Williams Sparks · 7 February 2014 - 14:12
United States · Windstream Communications

every time i get on it say internet explorer stopped working

Austin Randall · 5 February 2014 - 04:01
United States · Reliance Globalcom Services

I can't sign in right now. Saying the website is down

Sandy Mahan · 3 February 2014 - 13:55
United States · Comcast Cable

I cannot sign in, it keeps saying processing

Ellie Mills · 7 January 2014 - 12:19
United States · Fairpoint Communications

I had trouble signing in to the site (they made me do it twice). Once in, I can't navigate the site... none of the links will work.

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