website not working? Is it down right now? Server Status Check screenshot
Steam SupportWebsite Name:
support.steampowered.comURL Checked:
Response Time:
Last Down:
Checking Steam Support
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Steam Support Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
10:0213.72 ms. 
04:399.93 ms.
15:5923.73 ms. 
19:157.65 ms.
13:377.59 ms. 
23:409.88 ms.
14:3828.34 ms. 
19:055.69 ms.
11:568.69 ms. 
18:0712.56 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:51

We have tried pinging Steam Support website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Steam Support - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
William N Berry · 15 February 2016 - 20:12
· · Chrome 48.0 on Windows

i got a game that was crap and ive been trying to refund it for 5 days now and the help page wont load.

Erik Blais · 2 February 2016 - 16:22
· · Chrome 46.0 on Windows

ff7 isn't working. controls are stuck in the up/dow position preventing me from playing. please help!

Jérémy Chartrand · 6 December 2015 - 22:19
· · Internet Explorer 11.0 on Windows

can't open my tf2

Jérémy Chartrand · 6 December 2015 - 22:15
· · Internet Explorer 11.0 on Windows


Christian Kennedy · 15 October 2015 - 05:07
· · Chrome 46.0 on Windows

I`m trying to create a Steam Support account to contact steam support because Kotor II isn`t working at all, when it used to. I can`t even create a new account to contact steam support though, through steam or google chrome. Error code 8360067821

Julie Nicholas · 4 October 2015 - 14:42
· · Firefox 40.0 on Windows

Having problems accessing steam suport.

Thomas Baldock · 11 September 2015 - 17:47
· · Chrome 45.0 on Windows

Prehaps they're making it work

Sam Morris · 1 September 2015 - 18:07
· · Internet Explorer 11.0 on Windows

It wont load for me

Shane Ruston · 11 June 2014 - 09:10
United Kingdom · Tiscali UK Limited · Chrome 35.0 on Windows

I can't log-in to Steam Support as I bought Fallout 3 when it was released in 2009 from Game. I bought the add-on packs from Game yesterday, with Steam Activation Codes that don't work as my copy was not bought through Steam. I bought a copy through Steam and have not received the Activation Code so the add-on packs still can't be installed. What do you have to do, to get good Customer Support these days, they take you money and vanish when you need them.

Paul Kelly Trish Black · 25 March 2014 - 19:01
Australia · TPG Internet Pty.

can't get onto stream anyone else having this problem

Ankit Dheer · 24 March 2014 - 11:03
India · Hathway IP Over Cable Internet Access Service

The worst experience I have had is with Steam support. Clearly they have hit a new low by implying stupid systems such as showing scam warnings for all those who have been reported by other members, with or without proof doesn't matter to them. They even treat us users as if we're their slaves, & keep on replying the same statement again & again(just copy-paste), no matter what the user has to say. Whatever we ask, they got only 1 reply, that they can't do anything about it. All in all: They're just a bunch of Assholes.

Joshua Cramer · 17 March 2014 - 12:59
United States · Verizon Internet Services

Trying to get on the Gmod Server i work for to stop some RDM'ers but... well you know...

Lucie Shepard · 17 March 2014 - 12:56
Germany · Unitymedia NRW

Can't stand that anymore, again and again... Steam just cuts the connection without any announcement... Just wasting a plenty amount of time for nothing! :c

Zain Ul Abideen Sheikh · 17 March 2014 - 12:55
Pakistan · PTCL

So Sick of Steam. Just went offline without any warning

Nick Boro · 17 March 2014 - 12:49
United Kingdom · Virgin Media

im getting sick of waiting on steam its been on and off every day since the last update.

Bodomi Bårdseth Gjelseth · 13 March 2014 - 13:50
Norway · Telenor Norge AS

Down for me. It also took me 4 minutes of loading on their website to log in to my account there.

Camryn Cottrell · 13 March 2014 - 13:16
United States · Windstream Communications

Cant login. Atleast its not my internet dying out on me again D:

Jes Hunsballe · 13 March 2014 - 12:31
Denmark · Tele Danmark

Darn, Steam won't connect. Came out of nowhere within the latest hour.

Tyler Reding · 11 March 2014 - 17:59
United States · Midcontinent Communications

Steam Is Down Atm No Connection to the website or even the application WTF Valve

Jarrod Prosser · 11 March 2014 - 17:49
Australia · TPG Internet Pty.

Offline again. No connection to Steam Network, or 'steampowered' sites.

Simon Uaeflats · 16 February 2014 - 02:49
United Arab Emirates · Emirates Telecommunications Corporation

It appears that you are not currently connected to the internet, or that your internet conection is not configured for steam..
Sure, could not possibly be something wrong with steam itself.. Must be that everyone else is at fault..

Богомил Милев · 16 February 2014 - 02:44
Bulgaria · Neterra.

OFFLINE 16.2.14

Teddy Tinsley · 30 January 2014 - 13:52
United States · Time Warner Cable

It's down for me at the moment. I can connect to the webpage but not the client software.

George Stuart · 29 January 2014 - 16:54
United States · Comcast Cable

What happened this time, maybe somebody got fed up with Steam not doing nothing about all the hackers in COD Ghosts and decided to crash them to teach them a lesson.

Trent Bugarewicz · 20 January 2014 - 16:10
United States · Comcast Cable

I bought rocksmith 2014 yesterday and I still can't contact key server, this is stupid, I just want to play the game I bought at game stop!!! I put in 2 tickets and no response still. Very poor service

Euan McDonald · 12 January 2014 - 16:58
United Kingdom · Sky Broadband

Down :(

Paul Schmidt · 9 January 2014 - 09:56
Germany · Deutsche Telekom AG

down again. no prob, now i watch a movie
Edit (+10 mins): and by now it's back again in germany

Jonathan Phan · 3 January 2014 - 12:28
United States · AT&T U-verse

Kedzie Victor · 3 January 2014 - 08:47
United States ·

Still down for me.

Juan Jacinto Chang · 3 January 2014 - 01:41
United States · AT&T U-verse

Steam support is not working and i cant buy anything (Cart won't Open)

Olivier Macmillan · 2 January 2014 - 20:15
Canada · Bell Canada

I wanted to sell my snow globe cards... But they are going to be gone by tomorrow... F#!k you steam.

Logan Sweeney · 1 January 2014 - 18:13
United States · AT&T Internet Services

I thought maintenance was supposed to have ended half an hour ago... Tisk Tisk Gaben

Eric Lamoureux · 1 January 2014 - 17:56
Canada · Videotron Ltee

Can't connect to STEAM, website works fine for me, except support. It says it's been taken down because of high traffic, so I am guessing other people besides me are having issues. Another part of the website, I can't recall, said" Internal Error" when I tried to access it...

Than Sleigh · 10 December 2013 - 09:18
United Kingdom · Sky Broadband

you hardly ever go down there`s going to be a good reason for this thankyou steam will look forward to playing starbound again

Lasse Gorm Sandmo · 10 December 2013 - 09:14
Norway · Telenor Norge AS

seems like everything except support is up...

Tyrone Boy Remedios · 28 November 2013 - 23:50
Philippines · Philippine Long Distance Telephone

why i cant access my email security

Marvin Helstein · 3 November 2013 - 01:55
Estonia · Elion Enterprises Limited

Same here. i was playing cs:go and then checked steam, it said i was offline. closed game and restarted steam but couldn't login :(

Benjamin Diehl · 3 November 2013 - 01:52
United States · Time Warner Cable

Same here i cant login to steam gaming client (Nov 3, 2013 @ 5:52am)

Mikkel Toxwenius · 3 November 2013 - 01:49
Denmark · Tele Danmark

I cant login to Steam and I get the "Could not connect to network" error. Also the the Support page at is down, which could indicate that it isn't just me. Anyone else got problems logging in to Steam?

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