website not working? Is it down right now? Server Status Check screenshot
SmugMugWebsite Name:
www.smugmug.comURL Checked:
Response Time:
Last Down:
Checking SmugMug
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SmugMug Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
12:301.8 ms. 
01:3113.95 ms.
05:081.99 ms. 
02:481.29 ms.
13:251.9 ms. 
03:441 ms.
13:011.83 ms. 
15:240.92 ms.
07:181.64 ms. 
13:211.82 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 18:38

We have tried pinging SmugMug website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access SmugMug - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Joel Barrios · 21 July 2016 - 21:03
· · Chrome 51.0 on Windows

Can't access my Smugmug page. In the middle of the process of adding a page it went down

Anne Worle · 19 July 2016 - 18:06
· · Chrome 51.0 on Windows

I can't access my website. Error message 'server DNS address could not be found'. If I try to log in to Smugmug it says that the site can't be reached.

Sarah Fleshman · 31 May 2016 - 13:46
· · Internet Explorer 11.0 on Windows

Link says, "This page can't be displayed right now"

Kelly Midgley · 6 March 2016 - 15:12
· · Chrome 48.0 on Mac

Smugmug seems to be down for me. I am using Google Chrome on my macbook. Is anyone else having trouble?

Bruce Moses · 15 February 2016 - 21:29
· · Safari 9.0.3 on Mac

Been trying unsuccessfully to open SmugMug pages for the last hour using two different browsers. Having no trouble with going anywhere else on the web.

Milton Crow · 15 February 2016 - 21:14
· · Firefox 44.0 on Windows

I have not been able to access Smugmug for about five hours now, neither from office PC nor mobil phone using multiple browsers. Deffinitely appears to be a server issue with Smugmug, as I'm experiencing no other internet connection issues with either provider.

Jeff Homan · 15 February 2016 - 19:10
· · Chrome 48.0 on Windows

Cannot get My page to load, either my main site page or my sales page.

Sheena Kaszynski · 2 February 2016 - 01:07
· · Chrome 48.0 on Windows

Smugmug is not working for me at all. I've tried two different browsers. Pages are not loading, and I cannot log in.

Annie Christodoulou · 14 January 2016 - 04:09
· · Chrome 47.0 on Windows

can't bring up my smugmug site or log in!!!!

Dana Anders · 13 November 2015 - 09:22
· · Firefox 42.0 on Windows

Smugmug stopped responding and appears to be down for me right now.

Val Cooley-Copeland · 30 October 2015 - 12:54
· · Safari 8536.25 on iPhone

I can't get in at all. Tried from 3 different browsers.

Lester Lefton · 27 August 2015 - 04:08
· · Safari 8.0 on iPad

Smart galleries have not been working for four days; new postings to galleries are not showing up in smart galleries

Alan Ball · 29 June 2014 - 12:22
United States · Cox Communications · Chrome 35.0 on Mac

Can not log on. Error 523 message.. was on and it was working fine... and now this... never seen it before... ???^%$#@$

Steve Zimmer · 30 May 2014 - 03:39
United States · Time Warner Cable · Firefox 26.0 on Mac

Cannot connect to my site with any browser.

Michael Newman · 27 January 2014 - 06:36
United States · State Farm Mutual Automobile Insurance Company

Cannot connect to my account.

Gordon C Harrison · 27 January 2014 - 06:34
United Kingdom · PlusNet Technologies

Yes, SmugMug is down for me, I'm in the UK. Had been using it all day to edit metadata when suddenly it just stopped responding.

Ashley Sims · 15 January 2014 - 19:55
United States ·

smugmug won't let me make an account. It just says choose a design; but nothing to choose from..

Jerry Voloski · 1 January 2014 - 21:11
United States · Charter Communications

I can not get through to the upload server.

Dawn Joseph · 10 September 2012 - 13:20
United States · Verizon FiOS

I just found out that it is not smug mug but GoDaddy... :(

Dawn Joseph · 10 September 2012 - 12:40
United States · Verizon FiOS

I cant access my smug mug hosted website :(

John Alexander · 17 March 2012 - 04:39
United States ·

Smugmug is down!!!

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