website not working? Is it down right now? Server Status Check screenshot
ShopifyWebsite Name:
www.shopify.comURL Checked:
Response Time:
Last Down:
Checking Shopify
Please wait while we check the server...
Shopify Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:0223.01 ms. 
09:2323.52 ms.
12:5122.58 ms. 
15:0325.03 ms.
05:4721.77 ms. 
07:5322.89 ms.
13:4133.89 ms. 
16:4922.97 ms.
20:4742.7 ms. 
23:5523.44 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:44

We have tried pinging Shopify website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Shopify - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Michael Wynne · 4 July 2016 - 17:13
· · Chrome 51.0 on Windows

7/4/2016 @ 10:13am

This site can’t be reached unexpectedly closed the connection.
Reloading the page
Checking the connection
Checking the proxy and the firewall

Kurt Kang · 8 June 2016 - 20:08
· · Chrome 51.0 on Windows

Looks like something went wrong on our end. Operation engineers are aware of this problem and are working hard to get it solved. In the meantime, you can keep an eye on the status page for updates.

Scott Wilson · 10 April 2016 - 10:09
· · Chrome 49.0 on Windows

Cant get on to my shopify account

Terri Miller Meek · 23 January 2016 - 17:52
· · Safari 9.0 on iPhone

I ordered a flag from that went through shopify and I have paid via credit card but cannot access anything now to check the order etc

Nicky Silver · 7 December 2015 - 16:43
· · Safari 9.0.1 on Mac

shopify seems to be down! No access to shopify admin or our two websites.

Gavin O'Reilly · 15 October 2015 - 22:30
· · Firefox 41.0 on Windows

cannot access my website nore shopify!

Ashley Jewell · 16 August 2014 - 11:39
United States · AT&T U-verse · Chrome 36.0 on Windows

500 error on shopify, main site as well as my website hosted by shopify

Robbie Conal : Not Your Typical Political Animal · 12 August 2014 - 19:38
United States · AT&T U-verse · Safari 5.1.9 on Mac

503 Error Code. No access to our store (located on Shopify) at this time. We were on it a few hours ago. Everything working fine then.

James Carson · 12 August 2014 - 19:26
New Zealand · Vodafone New Zealand Broadband · Chrome 36.0 on Windows

503 Service Unavailable

No server is available to handle this request.

Christian Clarke · 4 August 2014 - 12:35
United States · Cbeyond Communications · Firefox 31.0 on Windows

Shopify is down for me right now. Get this error message:
Firefox can't establish a connection to the server at

Ashley Lefkay · 22 July 2014 - 08:01
United States · Charter Communications · Chrome 36.0 on Windows

Currently having issues getting onto Shopify. Says that servers are under a heavy load and I'm unable to connect. 503 Error

Net -Tel Communication Technology · 16 July 2014 - 14:16
Australia · Netspace, VIC Internet Service Provider · Chrome 35.0 on Windows

the site is not loading on google at all

Riddare Security Services · 7 June 2014 - 16:03
United States · County of Los Angeles · Safari 7.0.3 on Mac

Down for me.

Heidi Hennessy · 6 June 2014 - 12:59
United States · Cable One · Chrome 35.0 on Mac

my shopify site has been down for 2 days. HELP!

Joseph Jojo Somerville · 28 February 2014 - 08:37
United States · Comcast Cable

my site is not coming up for me - my shopify comes up but not me domain

Runaround · 21 January 2014 - 08:37
United Kingdom · BT

Shopify is down for me now 21st Jan at 16.40pm and since around 14.00

Brian William Davis · 25 November 2013 - 06:54
United States · Time Warner Cable

down? apps crashing, admin not coming up...

Gillian Rogers · 30 October 2013 - 09:25
United States · Time Warner Cable

My store is "parked" but I did not do this. Is shopify down?

Tomas Bay · 21 October 2013 - 22:50
Hong Kong · CSL Next G

Our site has been down all morning. "Cannot locate server". We have sent a request to shopify to address it!

Rebecca Castonguay · 19 October 2013 - 21:16
United States · Skyline Broadband Service

all i get is a grey screen when i go to my admin!!!

Mary Howatt · 4 July 2013 - 13:46
Canada · Cogeco Cable

store is down right now and looks like others are too

Chris Hohman · 27 March 2013 - 17:16
United States · Comcast Cable

The site is not loading properly right now.

Joyce Ramos Barnes · 15 March 2013 - 12:09
United States · Time Warner Cable

our site is down. Shopify just replied to my email and said they're experiencing a DDOS attack

Amanda Jelicich-Kane · 17 January 2013 - 12:44
New Zealand · Vodafone New Zealand

It says it cannot find server

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