website not working? Is it down right now? Server Status Check screenshot
ShopifyWebsite Name:
www.shopify.comURL Checked:
Response Time:
Last Down:
Checking Shopify
Please wait while we check the server...
Shopify Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
09:5470.11 ms. 
12:0568.54 ms.
15:0469.61 ms. 
18:4670.04 ms.
21:5469.79 ms. 
00:0469.82 ms.
02:5468.96 ms. 
05:0569.69 ms.
08:0470.02 ms. 
10:1969.54 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 12:15

We have tried pinging Shopify website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Shopify - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Joseph Jojo Somerville · 28 February 2014 - 08:37

my site is not coming up for me - my shopify comes up but not me domain

Runaround · 21 January 2014 - 08:37

Shopify is down for me now 21st Jan at 16.40pm and since around 14.00

Brian William Davis · 25 November 2013 - 06:54

down? apps crashing, admin not coming up...

Gillian Rogers · 30 October 2013 - 09:25

My store is "parked" but I did not do this. Is shopify down?

Tomas Bay · 21 October 2013 - 22:50

Our site has been down all morning. "Cannot locate server". We have sent a request to shopify to address it!

Rebecca Castonguay · 19 October 2013 - 21:16

all i get is a grey screen when i go to my admin!!!

Mary Howatt · 4 July 2013 - 13:46

store is down right now and looks like others are too

Chris Hohman · 27 March 2013 - 17:16

The site is not loading properly right now.

Joyce Ramos Barnes · 15 March 2013 - 12:09

our site is down. Shopify just replied to my email and said they're experiencing a DDOS attack

Amanda Jelicich-Kane · 17 January 2013 - 12:44

It says it cannot find server

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Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble.

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