The above graph displays service status activity for Shopify.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.
Service Status History :
|Date||Time||Ping Time||Date||Time||Ping Time|
|09.Dec.2013||14:03||410.45 ms.||09.Dec.2013||16:22||369.38 ms.|
|09.Dec.2013||18:31||301.7 ms.||10.Dec.2013||00:32||381.18 ms.|
|10.Dec.2013||06:43||303.59 ms.||10.Dec.2013||09:02||360.82 ms.|
|10.Dec.2013||12:15||388.97 ms.||10.Dec.2013||14:44||201.42 ms.|
|10.Dec.2013||17:11||200.12 ms.||11.Dec.2013||00:21||399.43 ms.|
* Times displayed are PT, Pacific Time (UTC/GMT -8) | Current server time is 00:57
We have tried pinging Shopify website using our server and the website returned the above results. If shopify.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...
If the site is UP but you cant access the page, try one of the below solutions:
Browser Related Problems
Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)
Try alternative urls such as myshopify.com
Fix DNS Problems
A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.
Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :
If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.
Check our help page for step-by-step instructions on how to change your DNS.
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|Brian William Davis · 25 November 2013 - 06:54|
down? apps crashing, admin not coming up...
|Gillian Rogers · 30 October 2013 - 09:25|
My store is "parked" but I did not do this. Is shopify down?
|Tomas Bay · 21 October 2013 - 22:50|
Our site has been down all morning. "Cannot locate server". We have sent a request to shopify to address it!
|Rebecca Castonguay · 19 October 2013 - 21:16|
all i get is a grey screen when i go to my admin!!!
|Mary Howatt · 4 July 2013 - 13:46|
store is down right now and looks like others are too
|Chris Hohman · 27 March 2013 - 17:16|
The site is not loading properly right now.
|Joyce Ramos Barnes · 15 March 2013 - 12:09|
our site is down. Shopify just replied to my email and said they're experiencing a DDOS attack
|Amanda Jelicich-Kane · 17 January 2013 - 12:44|
It says it cannot find server
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