website not working? Is it down right now? Server Status Check screenshot
LEGO ShopWebsite Name: Checked:
Response Time:
Last Down:
Checking LEGO Shop
Please wait while we check the server...
LEGO Shop Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
01:156.96 ms. 
06:409.51 ms.
17:4819.89 ms. 
20:5754.81 ms.
23:0820.16 ms. 
02:1019.86 ms.
06:2420.94 ms. 
15:108.36 ms.
12:4120.11 ms. 
21:1319.43 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:37

We have tried pinging LEGO Shop website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access LEGO Shop - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Joshua L Powell · 30 July 2016 - 20:22
· · Chrome 51.0 on Windows

it keeps asking me to log in to make a purchase when im already logged in

Jay Quintos · 27 May 2016 - 23:18
· · Chrome 50.0 on Mac

we need to get a contact in lego who will be interested in fixing this problem for the long term. lego may be loosing 1000 dollars an hour from online sales....maybe they make so much money off line they dont care to fix this?

Colyn James Rahl · 8 March 2016 - 09:38
· · Chrome 48.0 on Windows

down again today

Samim Al-Bader · 1 February 2016 - 00:27
· · Chrome 48.0 on Windows

The site is open to veiw but the order section is down

Samim Al-Bader · 1 February 2016 - 00:26
· · Chrome 48.0 on Windows

The purchase section is down for more than two days.

Ann-Marie Hannawacker · 9 December 2015 - 00:05
· · Chrome 47.0 on Windows

This is driving me insane. I haven't been able to check out for about 24 hours now. What is up??

Russel John Fontenot Jr. · 30 October 2015 - 03:32
· · Chrome 46.0 on Windows

Why lego jsut why?

Chris Killiany · 11 October 2015 - 15:08
· · Internet Explorer 11.0 on Windows

Attempting to check out and a page comes up stating "page not found". This has occured all morning (October 11, 2015).

Pamela Newman · 2 September 2015 - 16:28
· · Firefox 40.0 on Windows

I have been unable to log in to my account on for two days. The sign in screen comes up and then it doesn't do anything. Tried in Firefox, Chrome, & Safari - no luck.

Max Cavanaugh · 19 August 2014 - 15:22
United States · AT&T Internet Services · Chrome 36.0 on Windows

I'm wanting to purchase a Lego set online, but the site has been down for over an hour. I don't know whether or not they're updating it, or if it's having issues. But please, have it running again soon.

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