website not working? Is it down right now? Server Status Check screenshot
SephoraWebsite Name:
sephora.comURL Checked:
Response Time:
Last Down:
Checking Sephora
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Sephora Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
17:150.94 ms. 
20:330.9 ms.
04:210.95 ms. 
17:286.88 ms.
19:331.83 ms. 
00:091.87 ms.
02:271.04 ms. 
05:030.9 ms.
11:401.88 ms. 
16:141.52 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 18:41

We have tried pinging Sephora website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Sephora - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Jodie Kelley · 17 July 2016 - 02:34
· · Chrome 51.0 on Android

Sephora's mobile website and Sephora app both produce only white screen.

Ashley Thompson · 30 June 2016 - 16:23
· · Chrome 44.0 on Android

When I open the app it's just a blank screen.... if I go to my email and open from there it will work but won't let me login and tells me to open an account when I am trying to purchase everything in my cart!

Melissa Galloro · 11 June 2016 - 12:48
· · Firefox 47.0 on Windows

everytime I click on a product for Sephora, the page is there but there's a blank box that shows up in the middle of the page and doesn't allow me to read anything about the product

Tejal Upadhyay-Lokhandwala · 20 February 2016 - 14:28
· · Safari 9.0 on iPhone

Unable to login to Sephora app. States ts header is expired or invalid while I can use the same email and password to login on the desktop site.

Laura Hufford · 15 January 2016 - 13:44
· · Chrome 47.0 on Windows


Tonny Khan · 25 December 2015 - 16:28
· · Chrome 47.0 on Windows

My husband lives in Canada but I am in Bangladesh.I could easily made my cart in sephora before.But for some months I don't have any access into Sephora.I don't know what happened.can you please suggest me something to have access in sephora again

Linda Lou Netherland · 4 September 2015 - 18:38
· · Chrome 38.0 on Windows

Cannot reach for order placement. No beauty representatives or order takers available.

Cheryl Merola · 6 January 2014 - 06:34
United States · Comcast Cable

You have to open up Sephora from Google Chrome and you will be able to order and see everything on the site... sephora just emailed me back on this, or do it from Firefox...

Cheryl Merola · 17 December 2013 - 11:35
United States · Comcast Cable

MINE IS down too, won't let me pull up anything

Hope Cammareri · 6 December 2013 - 14:52
United States · Time Warner Cable

It won't let me view anything. I'm not clearing all of my cookies and caches.

Candy Hardt · 29 November 2013 - 13:35
United States · Time Warner Cable

I haven't been able to access for two days.

Lucy Honeychurch · 11 November 2013 - 04:07
United States · Verizon FiOS

Who is it up for? Myself and two friends haven't been able to get on for 2 days

Jennifer Yoffe Goldman · 7 November 2013 - 07:57
United States · Verizon FiOS

Sephora is down for me as well. Same as what everyone else is saying. Main page appears normal but NONE of the links work.

Anne Ferrante · 20 October 2013 - 13:35
United States · University of New Hampshire

I've been having problems for close to a month. None of the links on the homepage work for me. Nothing loads other than the first page. I can force a page to load by making it open in a new tab, but I can't click on product color options etc. even if I do manage to force my way to a page. I'm using Chrome.

Ashli Sisk · 7 October 2013 - 09:49
United States · Time Warner Cable

I can't get it to load in chrome but It does load in IE.

Audra Novak Young · 19 May 2013 - 06:26
United States · AT&T U-verse

It seems they are upgrading their site...

Filiz Labosky-Groves · 6 March 2013 - 14:56
United States · Comcast Cable

It's definitely down.

Marian C. Johnson · 6 March 2013 - 14:39
United States · Cox Communications

Down for me, also!!

Claudia Deziel · 6 March 2013 - 14:36
United States · CenturyLink

Down for me as well.

Laurie Williams Casey · 6 March 2013 - 14:33
United States · Verizon FiOS

Page won't load at all. Site appears down.

Crystal Corrin Dunaief · 27 November 2012 - 10:19
United States · Comcast Cable

I am also not able to view any products on I've contacted them thru email twice and received a response that they are working on it. It's been this way for over a month for me!

Alexa Carson · 14 November 2012 - 17:38
United States · Optimum Online

When I click on anything the products do not load. and the page is blank besides the regular sephora layout. It's been this way everyday this past week....

Annette Evon Bryant · 9 November 2012 - 17:31
United States · AT&T U-verse

it wont let me see the products

Lisa Sauer-Ridout · 15 August 2012 - 21:02
United States · CenturyLink

Once I get a page on, if I click on something else the page goes blank and doesn't recover from a circulating curser thingy.

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