Sainsburys.co.uk website not working? Is it down right now?

Sainsburys.co.uk Server Status Check
sainsburys.co.uk screenshot
SainsburysWebsite Name:
www.sainsburys.co.ukURL Checked:
Response Time:
Last Down:
Checking Sainsburys
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Sainsburys Website Status History
Sainsburys.co.uk server report and response time

The above graph displays service status activity for Sainsburys.co.uk over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
29.Sep.2016
15:540 ms. 
29.Sep.2016
18:130 ms.
29.Sep.2016
20:160 ms. 
29.Sep.2016
22:200 ms.
30.Sep.2016
07:000 ms. 
30.Sep.2016
09:520 ms.
30.Sep.2016
11:590 ms. 
30.Sep.2016
15:240 ms.
30.Sep.2016
18:390 ms. 
30.Sep.2016
20:430 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 01:30

We have tried pinging Sainsburys website using our server and the website returned the above results. If sainsburys.co.uk is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Sainsburys - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Sainsburys.co.uk?
▼ LAST 6 MONTHS ...
Emma Younger · 25 July 2016 - 18:14
· · Chrome 51.0 on Windows

It was a bit slow but got my shopping done. But it won't let me checkout.

Mark Lawrence Davies · 9 July 2016 - 09:09
· · Opera Next 38.0.2220.41 on Windows

Looks like Tesco will have to do this week

Fliss McPeake · 8 June 2016 - 21:21
· · Chrome 50.0 on Windows

Not working on Chrome but is fine for me when I use Microsoft Edge. We may be getting food after all :-)

Joanne Jones · 3 June 2016 - 20:53
· · Chrome 50.0 on Windows

Looks like Tesco are going to do well out of this Sainsburys website problem

Tim Forde · 3 June 2016 - 20:49
· · Chrome 50.0 on Mac

Had only just started my order, and the site goes down! :(

Robert Jones · 3 June 2016 - 20:44
· · Chrome 50.0 on Windows

Tried to pay 20 times, even altered my method of payment. No succeess. Been on the phone for an hour waiting.....

Pollyanna Winterbottom · 3 June 2016 - 20:07
· · Firefox 46.0 on Windows

Sod it, cancelled my order and went to Tescos

Paula Burr · 3 June 2016 - 19:59
· · Chrome 50.0 on Windows

can;'t check out online can;'t get through to anyone on phone line

Pollyanna Winterbottom · 3 June 2016 - 19:30
· · Firefox 46.0 on Windows

Made my order.....can't check out. I saved my trolley....hope it's still there when I eventually go back on.

Wendy Dong · 31 May 2016 - 09:15
· · Chrome 50.0 on Windows

I put a lot of items into trolley but it's empty...

Vanessa Ambler · 26 May 2016 - 11:34
· · Chrome 50.0 on Windows

Cannot log on or get anywhere within site - come on Sainsburys sort it out!

Kasia Slupska · 21 April 2016 - 08:09
· · Chrome 49.0 on Windows

not able to log into my account:request entity too large message comes up.

Karen Watton · 10 April 2016 - 16:28
· · Chrome 38.0 on Android

The drop down section to book a delivery date is not working

Emily O'Flynn · 5 April 2016 - 09:46
· · Chrome 49.0 on Android

Can't book a delivery slot. The drop down isn't working for the date.

▼ MORE THAN 6 MONTHS AGO ...
Janet Hammond · 14 March 2016 - 16:57
· · Safari 9.0 on iPad

Offers said to be viable on general list but not when you come to order on line

Tricia Reed · 12 March 2016 - 15:53
· · Safari 9.0.3 on Mac

Cannot log in because of maintenance. No indication of when
the site will be working again!

Annie Annie · 12 March 2016 - 15:18
· · Internet Explorer 11.0 on Windows

No favourites. Got a message I might be getting hacked for my credit card last time I tried to access website!! (using Chrome) I had a shopping trolley on the go for tomorrow delivery, hope I don't lose this!!!

Elaine Knutt · 12 March 2016 - 15:11
· · Chrome 48.0 on Chrome OS

Same problem as others reported - favourites completely missing from list and unsearchable

Becky Barraclough · 12 March 2016 - 14:40
· · Chrome 48.0 on Windows

Same problem as others, no favourites list and can't get any fresh fruit up except grapes. Come on Sainsburys!! Still waiting for someone to contact me from Sainsbury Executive Team after the delivery driver cracked our steps and left them loose and that was a week and a half ago.

Andrew Bourdeaux · 12 March 2016 - 12:59
· · Chrome 50.0 on Mac

Many favorites missing, no fresh fruit or meats listed, multiple search items missing completely.

Miranda Jones · 12 March 2016 - 12:55
· · Chrome 48.0 on Windows

I'm having the same problem as Wavenie. Many items missing - ginger biscuits, carrot batons, iceburg lettuce to name just a few.

Wavenie Jones · 12 March 2016 - 11:57
· · Firefox 44.0 on Windows

I've logged onto my account and started my home delivery shopping list. But the site is not listing all my favourites, just some frozen goods and a few other items. When I go to 'all fruits', all I'm getting is grapes.

Esther Smitheram · 11 March 2016 - 06:58
· · Chrome 48.0 on Windows

Sainsburies said it was closed til 7 am, waited til then only to see a message saying it's closed til 8 am?

Glen Chandler · 25 February 2016 - 18:58
· · Chrome 48.0 on Windows

Down again February 25th 2016 in the middle of order.

Janet Clift · 20 February 2016 - 13:59
· · Safari 9.0 on iPad

I have been trying tu clothing for 4 days. Very annoying want to take advantage of 25% off which ends 22nd.

Sue Omalley · 18 February 2016 - 20:35
· · Safari 600.1.4 on iPhone

I can not access tu clothing web site ! Been trying for two days ! Have called tu online but still no luck !!

Christian Green · 10 February 2016 - 16:50
· · Chrome 48.0 on Windows

Unable to check out the grocery shopping: The requested URL was rejected. Please consult with your administrator.

Your support ID is: 13193048107195845672

Sarah Harvey · 4 February 2016 - 11:49
· · Internet Explorer 11.0 on Windows

In the middle of amending an order and the site has gone down. Just says the requested URL was rejected. Hope I won't lose my basket or delivery slot...

Juliet Barker · 27 January 2016 - 08:10
· · Chrome 47.0 on Windows

Server down last night and still this morning?? That's a long time...
Imagined they would be working on it through the night...

Frances Holloway · 16 January 2016 - 10:22
· · Safari 9.0 on iPhone

Can't amend orders since yesterday!

Craig Dudley Goslan · 11 January 2016 - 16:55
· · Chrome 30.0 on Windows

This site says the Sainsbury's website is down, it isn't

Nick Stead · 5 January 2016 - 11:46
· · Internet Explorer 11.0 on Windows

Sucking sainsburys!

Tracy Sheffield · 11 December 2015 - 11:47
· · Firefox 42.0 on Windows

We are all pressed for time pre xmas...Too many outages Sansburys....get t together!

Martin Gowdridge · 10 December 2015 - 10:18
· · Internet Explorer 11.0 on Windows

I can't get onto the Sainsburys website through Internet Explorer but I can get on using Firefox ans Safari !! Is it IE or Sainsburys causing the problem?

Alison McNicol · 9 December 2015 - 13:40
· · Internet Explorer 11.0 on Windows

just gone down mid shop

Colin Symonds · 18 November 2015 - 22:46
· · Chrome 46.0 on Chrome OS

sainsburys.co.uk is not down like this website shows.

Colin Symonds · 17 November 2015 - 20:46
· · Chrome 46.0 on Chrome OS

Just went down while I was shopping. What a pain.

Brenda King · 12 November 2015 - 09:38
· · Safari 9.0 on iPad

Sainsbury supermarket website night,are this morning - freezing, updating took me ages to try and place am order

Leon Ade · 6 November 2015 - 22:07
· · Chrome 46.0 on Android

All a sudden getting. 'this account is not active' when I try to login

Sue Dixon · 5 November 2015 - 13:24
· · Safari 9.0.1 on Mac

I Don't know what sainsbury's are playing at! I can't shop and I have wasted a LOT of time with technical support only to be told that there is a problem with their website . Why try to 'update' a site that is already ok? Do they want my custom or not?!

Penny Parker · 25 October 2015 - 22:15
· · Internet Explorer 11.0 on Windows

all i want to do is order my food hurry up and fix it please.

Ryan Guilar · 22 October 2015 - 09:31
· · Chrome 46.0 on Windows

Looks like the server is not responding - great! Just in time for weekend on-line shopping!

Patricia Arrowsmith · 17 October 2015 - 16:31
· · Silk 3.68 on Kindle Fire

Is sainsburys website down for maintenance or are they unaware of the problem -I have been unable to view my forthcoming online order for days now

Toni Persarkis · 11 June 2015 - 04:49
· · Chrome 43.0 on Windows

down at 5.30 am 11/06/15 not good sainsburys set alarm to do shop before work...

Marc Williams · 10 December 2014 - 14:48
· · Safari 8.0 on Mac

Appallingly slow website. Can't do my shopping. Recurrent IT issues and an appalling iPhone app. 504 Gateway time out. Pathetic

Sharon Mitchell · 10 September 2014 - 19:32
United Kingdom · Virgin Media · Chrome 37.0 on Windows

Basket full of shopping, can't get into it to check out. Very poor website. Not impressed.

Katie Hartzog · 8 July 2014 - 14:46
United Kingdom · Daisy Communications · Chrome 35.0 on Windows

Just lost a grocery order with the message:

Request Entity Too Large
A request entity is longer than the server can handle.

Have I just lost all that time?? Major issue.

Emma Holder · 26 May 2014 - 06:24
United Kingdom · BT · Chrome 35.0 on Mac

cannot book delivery... html all gone totally weird... all hidden stuff coming up1

Arlene Sherrard · 28 April 2014 - 01:43
United Kingdom · BT

Same problem as everyone else, reported 'entity too large' in Chrome browser. Fine in explorer and other browsers, so no big deal.

Tommy Stannett · 29 March 2014 - 14:56
United Kingdom · TalkTalk

What's going on, unable to add or search, going back to Tesco Bye

Serena Torz · 29 March 2014 - 12:04
United Kingdom · Demon Internet / Thus plc

Been getting this for the past two days:

Request Entity Too Large
A request entity is longer than the server can handle.

Surely I can't be the only one???

Ian Twigger · 2 February 2014 - 15:11
United Kingdom · Sky Broadband

Unable to check out, tried for over 90 minutes but every time got a 504 Gateway time out error. Tried on a different laptop with the same result, all other internet activity is fine. Lost a weekly order of over £85.

Rachel Jayne Barnett · 6 December 2013 - 04:53
United Kingdom · BT

This website is continually deleting my shopping from the basket as well as logging me out every 2 minutes and deleting my delivery slot. Just deleted £74 of shopping, this is the 3rd time today, I cannot be bothered to put it back in again so going to Tesco now.

Anita Jeffery · 2 December 2013 - 09:25
United Kingdom · BT

Can't get on to the website using google chrome, but can through internet explorer.

Kate Courtney · 1 December 2013 - 13:09
United Kingdom · Sky Broadband

really frustrating, website is down and now past the time to confirm my slot. Come on Sainsburys i'm working 7 days a week and don't need the hassle!!

Sue Pitt Padilla · 24 November 2013 - 12:28
United Kingdom · Sky Broadband

Website not working. Tried the help line but they didn't have any answers. Two hours wasted trying to do online shopping. Very poor website.

Phil Hemsley · 20 November 2013 - 12:23
United Kingdom · Virgin Media

Saisburys web site is not responding to log in or ant account info

Carolyn Ingrasci · 2 November 2013 - 10:47
United Kingdom · BT

website is not working properly and having to do it all from their app on my phone which is not a great app, now i know why i use tesco !

Helen Billington · 29 October 2013 - 12:38
United Kingdom · Verizon UK Limited

cannot get onto site, loading incredibly slowly, so it only shows the top tabs. All other websites working OK and as I am on a time limit, I will need to shop from Tescos :(

Jason Lawless · 20 October 2013 - 05:20
United Kingdom · TalkTalk

yep down for me this is my first time trying to make a home order not very impressive !!!

Claire Simpson · 17 October 2013 - 13:27
United Kingdom · Sky Broadband

sainsburys website is not loading, another website checker says site is down - again

Alexandra Braticevici · 13 October 2013 - 14:59
United Kingdom · BT

only works on explorer

Alec Scott Rook · 11 October 2013 - 04:15
United Kingdom · PlusNet Technologies

each time I go to grocery page it wants to download navigation_frame.jsp plus shop_home_previous.jsp files to my computer?

Anita IK Ashley · 10 October 2013 - 08:06
United Kingdom · Orange Home UK

Just getting blank page

Helen Enright · 1 October 2013 - 06:35
United Kingdom · BT

It is still flipping down and has been since last week. I emailed them about it and had a confirmation of my email but no reply.

Wendy Brown · 30 September 2013 - 16:38
United Kingdom · Virgin Media

I cant get on sainsburys website to do online shopping all am getting is a blank page I always on line shop at sainsburys

Danielle Slimings · 23 September 2013 - 12:01
United Kingdom · Sky Broadband

Website just threw me off, emptied my basket of ALL my shopping and will now not load at all... FUMING!

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