website not working? Is it down right now? Server Status Check screenshot
RunKeeperWebsite Name:
runkeeper.comURL Checked:
Response Time:
Last Down:
Checking RunKeeper
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RunKeeper Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
12:325.63 ms. 
22:046.13 ms.
09:106.17 ms. 
21:546.11 ms.
12:135.89 ms. 
15:435.57 ms.
00:485.4 ms. 
14:056.21 ms.
19:486.27 ms. 
15:475.84 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:30

We have tried pinging RunKeeper website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access RunKeeper - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Andrew Holmes · 17 January 2016 - 11:36
· · Chrome 47.0 on Android

Runkeeper app won't connect?

Jaqui McAtamney · 10 January 2016 - 20:18
· · Safari 9.0 on iPad

"You caught us during a low interval" is all I've been getting for the last hour.

Ryan Brodin · 10 January 2016 - 19:46
· · Safari 9.0 on iPhone

Just ran my first ten miler and I "caught them at a slow time"?!

Tim Fisher · 10 January 2016 - 19:20
· · Safari 9.0.2 on Mac

The app won't connect to the internet -- no training plan, syncing (phone is otherwise connected), and on Sunday Runday!?*%#

Sandra Bergum Torsey · 16 September 2015 - 04:41
· · Safari 8.0 on iPad

Keep getting an error "You caught us during a slow interval!"

John Denley · 12 August 2014 - 01:50
United Kingdom · TalkTalk · Chrome 36.0 on Windows

OMG, runkeeper has posted my "record" hundreds of times on my facebook timeline, several times per second... what the heck will my friends think!!

Jesse Morton · 8 April 2014 - 06:34
United States · MetroCast Cablevision

I need to RUN!!!! What is up with this thang?

Karen Connolly · 7 April 2014 - 02:13
United Kingdom · BT

My runkeeper doesn't seem to working? Just finished a run which was logged but on rechecking all my activities it's all blank?? Help!!!

Holly Seely Abel · 31 March 2014 - 18:21
United States · Comcast Cable

I've been reloading all of my apps on my new Galaxy S3 phone (I had to get a replacement phone 2 days ago) RunKeeper hasn't been letting me log in with my password. Doesn't recognize me. I spent the past 45 minutes trying to get it to work. Finally I logged into my laptop to see what's going on and it's giving the " is down" page. Ugh!!

Christy Straight Dyer · 31 March 2014 - 17:51
United States · Comcast Cable

why is the web page down

Aurélio Fröhlich · 16 March 2014 - 20:52
Malaysia · Telekom Malaysia Berhad

The site is displaying in text mode only. Tried cleaning cache and browse history, no joy ...

St-Cuthbert Blackpool · 26 February 2014 - 01:45
United Kingdom · Virgin Media

runkeeper seems to be playing up, i have added a few new rough but the nods keep relining themselves or just disappearing, no good for mapping as my 10mile run fall short at about 6mile!

Mack Smythe · 12 November 2013 - 20:14
United States · AT&T U-verse

ugh. can't login and can't add an activity from the mobile app.

Myra Rabelani Muligwe · 9 October 2013 - 04:21
South Africa · Ey-jhb-as

I can not log in on the Galaxy S3 Runkeeper app. I reinstalled yesterday and I still can not log in.

Also a friend accepted my invite on Monday but I can not see her on my friend's list. a 5.51km I did yesterday is not saved either. I checked for this on the website.

Bob Edwards · 30 June 2013 - 06:25
Germany · Deutsche Telekom AG

I try to log in with facebook but it keeps snapping back to the login page. Can't log in!

Floortje Jongkoen · 30 June 2013 - 03:55
Iceland · Fjarskipti ehf

I try to log in with facebook but it keeps snapping back to the login page. Can't log in!

Federico Kereki · 5 June 2013 - 03:54
Uruguay · Administracion Nacional de Telecomunicaciones

Tried to connect yesterday night, and it was out. Today morning it's still out.

Chuck Kimball · 7 March 2013 - 15:55
United States · Charter Communications

Workouts not showing up on website, I have resent and still nothing... frustrated!

Shana Slaybaugh · 17 September 2012 - 17:18
United States · Comcast Cable

Won't let me log in online, won't recognize my work out plan or record GPS route

Arthur Rangel · 13 September 2012 - 17:57
United States · Comcast Cable

Because of this my workouts for yesterday and the day before didn't sync to Gympact... now I owe $10 even though I did the work outs. How does THAT work?!

Frank de Groot · 13 September 2012 - 03:04
Netherlands · Planet Technologies

Has been down for almost two days now. Time to delete it from the phone and go for another run-tracker app.

James Mayes · 13 September 2012 - 02:23
United Kingdom · Virgin Media

Darn. Reinstalled on new mobile, now can't log in and connect up! Get yer server sorted chaps!

Johan Andersson · 13 September 2012 - 02:00
Sweden · TDC Sverige AB

Will my running be stored locally on my smartphone?

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