website not working? Is it down right now? Server Status Check screenshot
Royal MailWebsite Name:
www.royalmail.comURL Checked:
Response Time:
Last Down:
Checking Royal Mail
Please wait while we check the server...
Royal Mail Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:5887.49 ms. 
10:1087.43 ms.
13:0587.46 ms. 
17:0887.25 ms.
19:4987.84 ms. 
21:5488.28 ms.
00:4685.59 ms. 
08:4691.22 ms.
17:1087.36 ms. 
09:1287.78 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:46

We have tried pinging Royal Mail website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Royal Mail - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Marius Bartsch · 13 August 2016 - 05:29
· · Safari 601.1.46 on iPhone

The track and trace function is unresponsive. I really need to check the status of a delivery and their call centre isn't even open. Terrible service.

Terry Brown · 12 August 2016 - 18:36
· · Chrome 52.0 on Windows

wont let me track parcels and thats 95% of time !!!!!!!!!!!!!!!!!!!

Terry Brown · 12 August 2016 - 18:35
· · Chrome 52.0 on Windows

worst website known to the PUBLIC Please take the ROYAL out of ROYAL MAIL

Satvinder Alg · 30 July 2016 - 08:38
· · Chrome 51.0 on Windows

down at the mo

Adam Rees · 30 July 2016 - 08:08
· · Chrome 51.0 on Mac

"We're sorry our website is temporarily unavailable" when attempting to pay for any service...

Jude Kenny · 21 July 2016 - 09:21
· · Chrome 51.0 on Windows

Can't access Royal Mail. Access to all other sites I try.

Mica Silvia · 19 June 2016 - 19:09
· · Safari 9.0 on iPhone

Track and trace isn't responding

Ruth Jeffrey · 19 June 2016 - 15:01
· · Chrome 51.0 on Windows

wont let me track parcels

Gemma Hewick · 6 May 2016 - 10:43
· · Chrome 50.0 on Windows

Can't log onto online postage account, definately an issue

Colin Boorman · 19 February 2016 - 06:46
· · Firefox 42.0 on Windows works and is up or returns "The operation timed out when attempting to contact"
Both attempts from the same PC, same router, same ISP

Colin Boorman · 19 February 2016 - 06:34
· · Firefox 42.0 on Windows

Can access via mobile but not desktop. Using the same router and ISP

Dan Souled Son · 7 January 2016 - 20:05
· · Firefox 43.0 on Windows

site says unavailable (???)

Kirsty Wrigglesworth · 23 November 2015 - 17:56
· · Chrome 46.0 on Android

Been the same for me all day too!

Jenni Kate · 23 November 2015 - 12:51
· · Chrome 34.0 on Android

Can't load Royal Mail website, is there a problem?

Gary Wright · 30 October 2015 - 23:11
· · Safari 8.0.7 on Mac

Looks like online postage just went off-line, right in the middle of a 40 delivery booking I was making!! :(

Gideon Brody · 25 October 2015 - 07:14
· · Chrome 46.0 on Android

Down yet again...

Toryill Deacon · 19 October 2015 - 10:02
· · Chrome 46.0 on Windows

cant log on to online psotage

John Quinn · 19 October 2015 - 09:42
· · Firefox 40.0.2 on Windows

you cant login to online postage account

Sandra Wilson · 13 October 2015 - 18:56
· · Internet Explorer 11.0 on Windows

Still can`t access online postage. Anyone else still having problems?

Hayley Ireland · 13 October 2015 - 15:11
· · Safari 6.1.6 on Mac

Hi, I really need to get posted today. Any idea of long it will be down please?

Nick Foster · 13 October 2015 - 15:07
· · Chrome 45.0 on Windows

still down

Robbie Allen · 13 October 2015 - 13:41
· · Chrome 45.0 on Windows

The buy postage online service is down any ideas I'm losing business here.

Rohan Taneja · 29 September 2015 - 18:52
· · Chrome 45.0 on Windows

Royal mail track item is down and is not working :( how long will it take for it to work!!!

Kay Craven · 24 August 2015 - 06:25
· · Internet Explorer 11.0 on Windows

Cant get postage through amazon or the royal mail website since saturday, anyone else having this problem

Martyn Spencer · 15 July 2014 - 09:50
United Kingdom · Virgin Media · Chrome 35.0 on Windows

Unable to print any postage for last two hours either direct or via ebay.

Sue Harris · 15 July 2014 - 08:16
United Kingdom · Virgin Media · Firefox 30.0 on Windows

Unable to print postage due to "Technical Error" try again later. - been like this for some time!

Haydn Morris · 15 July 2014 - 08:13
United Kingdom · Orange Home UK · Internet Explorer 11.0 on Windows

Unable to print postage due to "Technical Error" try again later. Which means i'll miss my postage collection time. Also I need to post by end of tomorrow, when I won't be here.

Sue Cummings · 28 June 2014 - 03:22
United Kingdom · Three · Chrome 35.0 on Windows

unable to connect on Windows, Linux or Mac using mozilla, konqueror, chrome and safari!

Duncan Millar · 28 June 2014 - 02:39
United Kingdom · Virgin Media · Chrome 35.0 on Mac

down Sat 28th June 14 10.38am (browser cannot find) royal Mail and Post Office

Haydn Morris · 7 June 2014 - 07:19
United Kingdom · Orange Home UK · Internet Explorer 11.0 on Windows

Royal Mail login page down plus Get Price check.

Maria Chirambo Or Savva · 7 June 2014 - 05:39
United Kingdom · Virgin Media · Chrome 35.0 on Windows

yep online postage to log in is down and the same via eBay and Paypal.

when trying to log in a page with this website has a redirect loop shows. The site was working okay this morning.

Gary Baptist Lipka · 9 April 2014 - 09:40
United Kingdom · Gamma Telecom Holdings

It's down, I don't know what that rubbish about a week ago is. We had to take all our parcels to the post office and do them manually.

Richard Cross · 3 February 2014 - 16:29
United Kingdom · BT

This site simply checks whether the server hosting the website content returns a page. If it does, then it makes the site as "UP and reachable", even if all you reach is a holding page, telling you the service is down.

Lee Tompkins · 17 October 2013 - 19:14
United States · Time Warner Cable

The problem you are probably having is DNS ( try putting the following ip address in instead. --->

Emily Jones · 4 June 2013 - 18:47
United Kingdom · Sky Broadband


Michelle Stokes · 7 May 2013 - 16:41
United Kingdom · Sky Broadband

I am getting this message;

Our website is temporarily unavailable. Full service should be resumed very soon. We apologise for any inconvenience this may cause you. If you wish to contact us in the meantime, please use the following phone numbers.

Thank you for your patience.

But here it says; is UP and reachable. The website is probably down just for you...

Anyone else?

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