website not working? Is it down right now? Server Status Check screenshot
PrometricWebsite Name:
www.prometric.comURL Checked:
Response Time:
Last Down:
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Prometric Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23:1064.97 ms. 
01:4868.52 ms.
08:3166.57 ms. 
16:3564.92 ms.
19:0964.3 ms. 
21:5766.46 ms.
07:0566.51 ms. 
12:0765.66 ms.
16:5769.17 ms. 
20:2569.16 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 20:50

We have tried pinging Prometric website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Prometric - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Ryan Vithal · 2 June 2016 - 01:45
· · Chrome 50.0 on Windows

Same here! Need to rescheudle & it's down :(

Do Hyung Kim · 2 June 2016 - 01:04
· · Chrome 50.0 on Mac

what the heck? need to schedule my exam!!!

Kunal Shah · 12 May 2016 - 17:24
· · Safari 5.1.4 on Windows

session expired error but money is deducted and i have not received the receipt of my order. what should i do ?

Aireen Mambat · 11 January 2016 - 05:41
· · Chrome 47.0 on Windows

i cant access the website. i already followed the troubleshooting steps, but no use. i have a strong net connection here so i cant figure out why it isnt loading.

Naraya Ligouri-Sztam · 22 October 2015 - 14:36
· · Safari 7.1.5 on Mac

Adding my voice. Trying to register for GRE and keep receiving an error no matter where I try to register. Looks like the site is down.

Martha Merz · 4 October 2015 - 18:43
· · Chrome 45.0 on Mac

Me too... trying to register for GRE

Jason Figler · 4 October 2015 - 18:30
· · Firefox 41.0 on Windows

I too am trying to re-schedule an exam (CPA) and the site tells me it is down for "scheduled maintenance"...

So Parth, it's not just you...

Parth Maheshwari · 4 October 2015 - 18:02
· · Chrome 45.0 on Windows

I've been trying to access prometric to schedule my USMLE Step 1 exam and it says the site is under scheduled maintenance. I've tried refreshing, changing browsers, and accessing it via LTE on my phone. Is anyone else having trouble? Or is it just me?

John Smith · 28 July 2014 - 13:29
Germany · M-net Telekommunikations · Chrome 36.0 on Mac

Have been trying to register for an exam for hours. The registering process does not work; furthermore, I don't get an answer on my emails.

薛瞳 · 21 June 2014 - 12:17
Canada · Rogers Cable · Internet Explorer 7.0 on Windows

having problem with login, redirect me to web page,

Server Application Error

The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detail information. Please contact the server administrator for assistance.

is server still down?

Genevieve Pisaster · 21 June 2014 - 12:11
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

Spent the past two days trying to reschedule my GRE exam. Today is the last day to reschedule before my "fees are forfeited." The phone system continuously says "experiencing technical difficulties" and online prometric tells me that "The candidate profile for the requested appointment does not match the current profile." Whatever that means... What a waste of time.

Niek Weuring · 21 June 2014 - 05:51
Netherlands · Ziggo · Firefox 30.0 on Windows

I tried it many times today, but everytime I see this error message:

Server Application Error
The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detail information. Please contact the server administrator for assistance.

Chris Quinnell-Brock · 15 June 2014 - 03:33
Germany · Deutsche Telekom AG · Internet Explorer 11.0 on Windows

Having same trouble as others. Need to register an account to book an exam, but when you click submit on the account create page, it thinks for a bit, then returns you to the registration page again. No account created! Frustrating!

Devin Seudath · 3 June 2014 - 08:20
United States · University Of South Florida · Firefox 29.0 on Windows

I called them and waited 4hrs on hold for them to say "All of our resources are down please try again tomorrow." Then I called the next day and their recording changed to "We are having registration issues. Please try to schedule your test online tomorrow."

I am not rescheduling my test online. I will call them and wait another 4hrs and make sure that they only charge a $50 dollar fee because THEIR website was down which places the fault on them.

Chanel Funkenstein Larche · 2 June 2014 - 11:38
United States · University of Mississippi Medical Center · Safari 7.0.3 on Mac

This website is buggyyyyy. I am relieved I am not the only one experiencing issues with registration. You would think that for $200 a test that they would be able to afford a decent website configuration...

Stephen Coorlas · 1 June 2014 - 15:40
United States · AT&T U-verse · Chrome 35.0 on Mac

Currently receiving "An error has occurred, please try again later" messages at varying steps of exam scheduling procedure.

Lincoln Batiste · 1 June 2014 - 13:08
Saudi Arabia · King Abdul Aziz City for Science and Technology · Firefox 29.0 on Windows

Trying all weekend to reschedule my Step 3 Medical Licensing Exam. Every time. I get an error message saying, "your session has expired, it is necessary for you to begin again" or "An error has occurred, please try again." Tried with three different browsers, Firefox, Chrome and Safari. I have a solid high-speed Comcast internet connection from home. The fee goes from $50 to $150 if you reschedule within 5 days which it will be on Monday. Coincidence? You cannot reach anyone from Prometric for help on the weekend. I hate them!!

Steve Zim · 31 May 2014 - 20:22
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

crappy website can't even email them to complain. has been going on all day

Mark Winter · 7 May 2014 - 19:04
United States · Charter Communications

When creating a login, it runs a bit then comes back without creating a login. No error messages are posted.

Ashley McDonald · 26 April 2014 - 04:17
United Kingdom · TalkTalk

Registration / log-in page appears to be down: "Server Application Error".

Isabelle Ctln · 28 March 2014 - 13:49
Canada · Videotron Ltee

I can not create my login, the system shuts down and telsl me to try later

Glenn Dwight B. Madayag · 25 February 2014 - 04:52
Philippines · Philippine Long Distance Telephone

cannot proceed with the scheduling, always showing "an error has occurred"

Hitesh Patel · 20 February 2014 - 17:50
United States · Time Warner Cable

It gives a Server Error 1.0 when you try to login or schedule an exam

John Anthony Castro · 16 June 2013 - 19:30
United States · Time Warner Cable

The website keeps saying that my browser is not properly configured to have javascript enabled and to accept cookies, but it is. I'll call tomorrow.

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