website not working? Is it down right now? Server Status Check screenshot
Play.comWebsite Name: Checked:
Response Time:
Last Down:
Please wait while we check the server... Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
08:130.89 ms. 
04:362.23 ms.
05:580.88 ms. 
10:352.05 ms.
15:211.74 ms. 
22:150.79 ms.
03:551.37 ms. 
11:412.08 ms.
01:371.31 ms. 
03:481.96 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 14:34

We have tried pinging website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Barbara Irish Gossett · 20 December 2015 - 21:19
· · Safari 8.0 on Mac

It keeps giving me a "check your connection" message even though I have internet an internet connection.

Calum Wood · 12 August 2014 - 05:08
United Kingdom · Virgin Media · Chrome 36.0 on Windows

Wont upload at all cant get to the homepage..

David Pickles · 20 February 2014 - 16:45
United Kingdom · Sky Broadband

seems to load the main page but not much else when using links

Lisa Marie Burrows · 19 December 2013 - 03:09
United Kingdom · BT not loading for me right now.

Catherine Jones · 16 December 2013 - 14:36
United Kingdom · Sky Broadband

I have been trying to pay for items, will not allow me on laptop but managed on my iphone only for them all to decline. I cannot go back in and check card as will not let me edit, never had problems before and have bought years over the years, so frustrating and upsetting as I need to order to get for Christmas :-(

Harry Herd · 9 December 2013 - 11:47
United Kingdom · Sky Broadband

Can't order anything or sign out and it won't let me delete bank card details... Been trying to order for days, then I get a message saying that one of the Cd's is no longer that price and its more expensive today, dosen't matter as I still cant buy it... Absolute rubbish and will be going elsewhere...

Angela Cartlidge · 9 December 2013 - 11:25
United Kingdom · Sky Broadband

Can't complete an order after hours of trying... very frustrating. Time to give up and go elsewhere I think. Not a good experience at this time of year!

Rachel Richmond · 9 December 2013 - 11:05
United Kingdom · Virgin Media

won't let me complete an order, not edit or delete card details

Stig Barclay · 9 December 2013 - 03:12
United Kingdom · BT

Wont let you pay and checkout been trying for 24 hours not good at xmas grr

Emma Tredgett · 8 December 2013 - 06:35
United Kingdom · BT

website wont let me confirm order very annoying

Sarah Allen · 7 December 2013 - 00:25
United Kingdom · Orange Home UK

The website works right up to the point you try to pay. Wont let you confirm order. It was like this last night. Tried refreshing but doesn't make a difference. Very frustrating! May have to give up and go elsewhere

Gordon Ritchie · 5 December 2013 - 12:23
United Kingdom · BT

Ste down again. you can't confirm your order. One more try and I'm off to Amazon.

Irene McCarthy · 5 December 2013 - 09:57
United Kingdom · BT

Won't load

Lisa Lynch · 4 December 2013 - 12:44
United Kingdom · Virgin Media

seems to not be working again, you can fill your basket, but when you come to pay, it doesn't load, really annoying!!!

Lee Christiansen · 4 December 2013 - 00:45
United Kingdom · Virgin Media

Seems like the site is down again. The home page loads fine but when you try to buy anything the errors start rolling in. Come on Play sort it out.

Wayne Easton · 30 June 2013 - 12:19
United Kingdom · BT

Have tried on/off most of today & I get : 'This webpage is not available. The connection to was interrupted.'. That's one way of not spending money. Ebuyer is working ok though ;-)

Julie Taylor · 30 June 2013 - 05:34
United Kingdom · BT

web site wont load at all today keeps saying a server error, every other web site is opening fine!!!

Scott Taylor · 30 June 2013 - 05:01
United Kingdom · BT

Can't see home page on PC, laptop or Tablet using wifi, even tethered my tablet using 3 network, still unable to access so its deffinatly a server issue

Andrew Denyer · 30 June 2013 - 04:00
United Kingdom · BT

Unable to access via PC or tablet

David Higgott · 30 June 2013 - 03:59
United Kingdom · BT

I can't get into today !!! is the website down ?

David Percy · 30 June 2013 - 02:42
United Kingdom · BT

yes John Foster - unreachable right now

John Foster · 30 June 2013 - 01:18
United Kingdom · BT

Unable to get to, anyone else in the same boat?

Adam Stock · 4 February 2013 - 13:15
United Kingdom · Sky Broadband

all help and returns sections are down - checked on different browser main sales work fine though

Emma Louise Hannaford · 29 January 2013 - 06:15
United Kingdom · Sky Broadband

/shoppingbasket.html page not working properly. There are items in my basket but they aren't showing up on this page, so can't checkout.

Patricia Carter · 1 January 2013 - 06:20
United Kingdom · Kcom is offline, her son reporting it

Gayle Kelly · 21 December 2012 - 05:25
United Kingdom · Star Technology Services Limited

Cannot see anything except pictures - so cannot order or look at sizes of clothes etc... v annoying.

Llauren Elizabeth Hope · 14 December 2012 - 05:49
United Kingdom · Sky Broadband

yeah i cant use the search bar either, very frustrating because i want to order something as an xmas present before it's too late!

Sab EL · 10 December 2012 - 11:48
United Kingdom · Tiscali UK Limited

For the past 3 or 4 days has been problematic. The search bar is not working. After writing the product name on the search bar, pressing the "go" botton, nothing happens.When you go into the product section, its impossible to get from low to high. shopping has been a nightmare. Also when buying a product, that particular product does not go into the basket, and into checkout. I hope management sort things out quickly, otherwise shoppers are gonna switch to other retailers such as Especially in this Christmas period.

Anne MacCabe · 3 December 2012 - 08:45
Ireland · Vodafone Ireland Limited

The search bar isnt working so I have to scroll through everything to find what I want. Then I tried to add to my basket and it wouldnt let me !!!

Julianne Hall · 2 December 2012 - 11:58
United Kingdom · TalkTalk

You can access the site but not able to order anything or navigate without getting an error message up - see below

We can't seem to process your request. We can take you back to the homepage or choose a menu item form the main navigation above. Alternatively you can contact who will also be able to help.

Da Ku Ichi · 19 November 2012 - 05:56
United Kingdom · TalkTalk

web site wont load or just crashes was working fine 30mins ago

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