website not working? Is it down right now? Server Status Check screenshot
PetSmartWebsite Name:
www.petsmart.comURL Checked:
Response Time:
Last Down:
Checking PetSmart
Please wait while we check the server...
PetSmart Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:311.32 ms. 
21:061.06 ms.
00:261.4 ms. 
06:461.23 ms.
13:261.02 ms. 
21:460.83 ms.
03:200.97 ms. 
00:320.99 ms.
09:041.33 ms. 
16:230.83 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 02:42

We have tried pinging PetSmart website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access PetSmart - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Dan Marino · 14 January 2016 - 19:51
· · Chrome 47.0 on Windows

store locater is down

Jenny Tothe W · 23 July 2014 - 04:53
Canada · TekSavvy Solutions · Firefox 30.0 on Windows

can get into website but no products are being displayed even though they are listed in left side pane.

Nadia Jomaa · 4 July 2014 - 07:25
United States · Bright House Networks · Chrome 35.0 on Windows

this is annoying, website is down while trying to buy dog food.

Lisa Smith · 24 June 2014 - 14:33
United States · Savvis · Chrome 35.0 on Windows

not loading

Jayne Marquit · 6 May 2014 - 19:56
United States · Comcast Cable

Not surprised

Rodrigo Huerta · 6 May 2014 - 19:41
United States · Comcast Cable

Same now i cant load into petsmart

Chris Lord · 3 April 2014 - 19:44
United States · CenturyLink

petsmart site is down. Can't even get it to load.

Lisa Trinh · 16 February 2014 - 00:06
Canada · TekSavvy Solutions

wont allow me to select item when i try to add to basket.

Submit a comment using your Facebook ID.

Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.