website not working? Is it down right now? Server Status Check screenshot
PetcoWebsite Name:
www.petco.comURL Checked:
Response Time:
Last Down:
Checking Petco
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Petco Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
22:002.2 ms. 
01:111.3 ms.
04:161.11 ms. 
07:331.2 ms.
10:371.06 ms. 
13:501.17 ms.
17:011.93 ms. 
20:051.17 ms.
23:111.29 ms. 
02:221.17 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 04:12

We have tried pinging Petco website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Petco - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 30 DAYS ...
Barb McClain · 31 October 2015 - 15:37
· · Chrome 46.0 on Windows

problems with customers sign in. enter user name, password. can't get past screen. will not allow check-out without sign in.

Carla Snow · 15 October 2015 - 15:30
· · Safari 8.0.5 on Mac

petco website won't come up

Jill Cederburg · 6 June 2014 - 13:15
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Petco's website clearly has issues today, perhaps due to volume from a free shipping promotion. This is unfortunately bad for their reputation and can be blamed on their IT department.

Michele Barcelou · 22 May 2014 - 10:16
United States · Comcast Cable · Internet Explorer 11.0 on Windows

I got errors also. Losing a lot of business because of this

JasonandAutumn Gyurcsik · 16 March 2014 - 10:21
United States · AT&T Internet Services

type in my username and password. hit enter... nothing. tried several times. Going to petsmart

James Jones · 8 January 2014 - 10:55
United States · Verizon Wireless

Haven't been able to sign in for a week.

Patty Thompson · 18 December 2013 - 18:34
United States · Cox Communications

Cart not working. I know I can call them and place an order but had to do this a couple of weeks ago and the process is lengthy. Guess I will try PetSmart.

Beth Eilers · 1 October 2013 - 15:19
United States · Verizon FiOS

I am giving up! I got a $50 gift card I have been trying to use. For over an hour I have been trying to place an order with no luck. On top of that; all phone #'s listed get you a busy signal. This is so not worth the amt of time I have wasted!! I am sick of this company!!

Greg Sparacio · 1 July 2013 - 19:33
United States · Comcast Cable

The site works on and off, anyone else experiencing the same thing

Ron J Stuczynski · 1 July 2013 - 19:12
United States · Comcast Cable

Yea seems the server is overloaded for the 20% off sale maybe.

Ashley Hurdle · 28 February 2013 - 20:10

The site loads but every page I click says "We're sorry... We experienced an unexpected problem trying to find the page you requested. Please try refreshing the page or go to the home page."

Tiffany Evans Ratzman · 6 January 2013 - 17:23

I get errors on every page!

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