website not working? Is it down right now? Server Status Check screenshot
PetcoWebsite Name:
www.petco.comURL Checked:
Response Time:
Last Down:
Checking Petco
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Petco Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:280 ms. 
00:210 ms.
16:120 ms. 
01:120 ms.
08:460 ms. 
09:390 ms.
17:200 ms. 
21:020 ms.
00:370 ms. 
03:510 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:25

We have tried pinging Petco website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Petco - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Stephanie Nicole · 3 June 2016 - 06:04
· · Safari 601.1.46 on iPhone

Error message while trying to load mobile site. It was just working about 20 minutes ago, but now it's just a red text square saying error.

Tyler Burkhalter · 1 May 2016 - 00:00
· · Safari 601.1.46 on iPad

Trying to add cat food to cart on iPad and it's not working

Lynda Nutt McIntyre · 23 April 2016 - 22:39
· · Safari 9.1 on Mac

trying to place an order, enter all address etc. info, then it will not let me continue. Button won't "click." Safari, MBAir

Angel Harris · 12 March 2016 - 12:49
· · Silk 3.44 on Kindle Fire

Site is down. When and if it loads the home page it will only sit there and say loading forever. Search and other pages on the site never load at all. Occasionally get the 503 error.

Charlie Newsom · 28 February 2016 - 22:51
· · Chrome 48.0 on Windows

down now

Diana Hayes · 28 February 2016 - 02:39
· · Chrome 42.0 on Windows

Aloha ~ I currently have two situations. When I need to order anything online that is bigger than a shoe box, it is considered a (third party) and cannot be shipped to HI, under any circumstances whatsoever, second is when I receive my Petco 10% in-store Palsrewards, it does not reach my mailbox in time to use it. As it did this month, today is Feb/27/2016, My coupon was delivered today. It expired yesterday Feb/26/2016. Thank you kindly, Diana Hayes

Susan Heaney Smith · 28 February 2016 - 02:05
· · Safari 9.0 on iPhone

Site page blank

Scooby Delgado · 20 February 2016 - 17:21
· · Chrome 48.0 on Chrome OS

can't access the site at all blank page

Erin Woolard · 4 February 2016 - 18:41
· · Chrome 48.0 on Android

Site is down for maintenance. Error message on page. Just have to wait a minute, I guess.

Mary Jane Hillpot · 11 January 2016 - 17:30
· · Firefox 43.0 on Windows

I cannot place an online order. I receive the following message:

You have attempted to execute an action which our server has flagged as malicious. Your request will not be completed at this time. For more information about this error, contact a service representative.

This has been going on for over 5 weeks

Loren Bucholtz Schriefer · 7 January 2016 - 01:31
· · Safari 9.0 on iPad

I cannot log into, anyone else having problems?

Catherine Inglese · 3 January 2016 - 02:33
· · Chrome 47.0 on Mac

SRVE0255E: A WebGroup/Virtual Host to handle /webapp/wcs/stores/servlet/en/petcostore has not been defined.

SRVE0255E: A WebGroup/Virtual Host to handle has not been defined.

IBM WebSphere Application Server

Catherine Inglese · 3 January 2016 - 02:31
· · Chrome 47.0 on Mac

Down. Down. Down. Several days now. No Bueno Petco :((

Kathryn Weidner · 2 January 2016 - 21:11
· · Firefox 43.0 on Windows

Blank Screens yesterday on Safari and Firefox, and today I'm getting blank pages on chrome and some error message on firefox.

Sylvio Martine · 2 January 2016 - 17:00
· · Firefox 43.0 on Windows

Seeing the following error right now when accessing on Firefox:

SRVE0255E: A WebGroup/Virtual Host to handle /webapp/wcs/stores/servlet/en/petcostore has not been defined.

SRVE0255E: A WebGroup/Virtual Host to handle has not been defined.

Amber Meggs · 1 January 2016 - 16:16
· · Chrome 47.0 on Android

Pages are blank on chrome on Android.

Barry Hunter · 23 December 2015 - 17:55
· · Firefox 43.0 on Windows

I just tried in Windows IE & Chrome browsers where it DOES load correctly.

Barry Hunter · 23 December 2015 - 17:47
· · Firefox 43.0 on Windows

Some pages will load, but product pages, category pages, product search results, and the very first page I'm supposed to see when arriving at the website ( will NOT load any viewable content, just blank. So it's impossible to view products let alone add them to your cart or checkout.

Paula Coyle · 23 December 2015 - 17:08
· · Safari 9.0.2 on Mac

not loading pages -- blank pages.

Holly Baker · 18 December 2015 - 23:56
· · Firefox 42.0 on Windows

Numerous errors with "improvements" to website. Who rolls out a major website update in December with Holiday shoppers? Error code on checkout zapped my gift card balance, charged my credit card, but nothing is in my order history and no order confirmation email. Now I get to waste time with customer service. Customer service states no order was placed, and wait 48 hours for the charge to be refunded to my credit card, and I will receive instructions on the zero gift card balance within 48 hours. Not happy!

Ryan Alvarez · 1 December 2015 - 04:19
· · Chrome 46.0 on Mac

im trying to buy a bunch of things while cyber sales are going on. shit wont f#!king load my cart.

Barb McClain · 31 October 2015 - 15:37
· · Chrome 46.0 on Windows

problems with customers sign in. enter user name, password. can't get past screen. will not allow check-out without sign in.

Carla Snow · 15 October 2015 - 15:30
· · Safari 8.0.5 on Mac

petco website won't come up

Jill Cederburg · 6 June 2014 - 13:15
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Petco's website clearly has issues today, perhaps due to volume from a free shipping promotion. This is unfortunately bad for their reputation and can be blamed on their IT department.

Michele Barcelou · 22 May 2014 - 10:16
United States · Comcast Cable · Internet Explorer 11.0 on Windows

I got errors also. Losing a lot of business because of this

JasonandAutumn Gyurcsik · 16 March 2014 - 10:21
United States · AT&T Internet Services

type in my username and password. hit enter... nothing. tried several times. Going to petsmart

James Jones · 8 January 2014 - 10:55
United States · Verizon Wireless

Haven't been able to sign in for a week.

Patty Thompson · 18 December 2013 - 18:34
United States · Cox Communications

Cart not working. I know I can call them and place an order but had to do this a couple of weeks ago and the process is lengthy. Guess I will try PetSmart.

Beth Eilers · 1 October 2013 - 15:19
United States · Verizon FiOS

I am giving up! I got a $50 gift card I have been trying to use. For over an hour I have been trying to place an order with no luck. On top of that; all phone #'s listed get you a busy signal. This is so not worth the amt of time I have wasted!! I am sick of this company!!

Greg Sparacio · 1 July 2013 - 19:33
United States · Comcast Cable

The site works on and off, anyone else experiencing the same thing

Ron J Stuczynski · 1 July 2013 - 19:12
United States · Comcast Cable

Yea seems the server is overloaded for the 20% off sale maybe.

Ashley Hurdle · 28 February 2013 - 20:10

The site loads but every page I click says "We're sorry... We experienced an unexpected problem trying to find the page you requested. Please try refreshing the page or go to the home page."

Tiffany Evans Ratzman · 6 January 2013 - 17:23

I get errors on every page!

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