website not working? Is it down right now? Server Status Check screenshot
PaychexWebsite Name:
www.paychex.comURL Checked:
Response Time:
Last Down:
Checking Paychex
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Paychex Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:3944.2 ms. 
13:1152.68 ms.
15:1653.51 ms. 
18:0045.04 ms.
14:1952.12 ms. 
19:2345.44 ms.
22:3253.12 ms. 
15:5846.2 ms.
18:1152.49 ms. 
23:1244.92 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:37

We have tried pinging Paychex website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Paychex - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Holly Collom · 30 July 2016 - 19:24
· · Firefox 47.0 on Windows

keeps timing out

Maria Clinton · 8 July 2016 - 20:06
· · Chrome 51.0 on Windows

you may try their support number 1 8 5 7 7 0 7 7 9 0 this will surely help you guys out

Tina Fellows Hightower · 30 June 2016 - 21:00
· · Chrome 51.0 on Windows

Paychex Flex has been down all afternoon. I can not get my work done and I have a payroll that needs to run today for tomorrow! No one is answering my emails and the phones at my reps office have just left me on hold forever. It seems like it goes down in the afternoon quite often!

Mis Van Cougar · 30 June 2016 - 19:25
· · Chrome 51.0 on Windows

TLO kicked us out and won't let us back in. The message is "Error: 2147467259". Not being allowed to log in happens quite frequently to me but now our whole office has been kicked out and can't get back in. The website says it's online and fine but not here in our office. Any ideas?

Michael Pancheri · 14 June 2016 - 00:52
· · Chrome 51.0 on Windows

Ive been trying to process payroll for 3 days using Paychex flex. Still a blank screen after logging in. Unacceptable.

Mee Mee · 5 June 2016 - 03:42
· · Safari 9.0.3 on Mac

It keeps saying, "Please wait while the application loads" and nothing has happened. It's been over two hours... Still waiting...

Gordon Fell · 2 April 2016 - 05:01
· · Internet Explorer 11.0 on Windows

couldn't login 3 hours ago and can't login now

Stephen Rice · 28 February 2016 - 05:38
· · Internet Explorer 11.0 on Windows

Paychex website comes up with no services assigned to my account. Apparantly their servers are down.

Kierce Bishop · 30 December 2015 - 21:55
· · Chrome 47.0 on Windows says it's up but still can't access paychex flex. It's almost 5pm EST. This is proving to be a major issue.

LiAnne Mattheney · 30 December 2015 - 21:07
· · Safari 9.0.1 on Mac

It does not appear to be up at the 4pm ET estimate.

She Ðevil · 30 December 2015 - 20:11
· · Safari 8.0 on iPhone

Just got off of the phone with them. Our local branch manager had just sent out an email saying should be back up by 3:30pm EST. Here's to hoping.

Sharon Alvord · 30 December 2015 - 20:03
· · Chrome 47.0 on Windows

Down again; going on two hours. Unacceptable.

Cost Cutters Supercuts · 30 December 2015 - 19:48
· · Chrome 47.0 on Windows

Yes Paychex has been down off and on for the past 2 weeks. Not sure what is going on with them. It's reeking a lot of havoc with payroll and payroll issues for us. it shows major incident class red:The incident response team is continuing to restore services as a priority. The current estimate for restoration for Paychex Flex and Legacy SSO services is about 4pm (ET). We have determined the underlying cause to the issue today, and now need to refresh resources to bring our system back to health. We are in process of doing that currently, with an estimate to have completed by about 4pm (ET).

Anthony Groene · 30 December 2015 - 19:19
· · Safari 9.0.1 on Mac

horse shit

Tammy Hatcher · 30 December 2015 - 18:58
· · Chrome 47.0 on Windows

it down alot - is this true for everyone else?

Alec Nuñez · 30 December 2015 - 18:40
· · Chrome 47.0 on Mac

"The service is temporarily unavailable.

We apologize for the inconvenience. We're working quickly to get back online."

Melissa Patterson · 29 December 2015 - 20:31
· · Internet Explorer 11.0 on Windows

I'm in but when I hit 'submit' that's when i get stuck on the 'loading' page.

Brian Ginna · 29 December 2015 - 20:26
· · Chrome 47.0 on Mac

Just got in, again, finally... 12:25PM Pacific

Joe Burwell · 29 December 2015 - 20:25
· · Firefox 43.0 on Windows

Darn system has been down for over an hour! They won't even answer calls!

Becky Grennan · 29 December 2015 - 20:23
· · Chrome 47.0 on Windows

Looks like the server is still down. 10:22 in Honolulu. chrome on windows browser

Shawndonna Battle · 29 December 2015 - 20:04
· · Chrome 47.0 on Windows

This is not okay I need the system back up ASAP, this is our last payroll of the year and it must be submitted today.

Marilyn Ivy · 29 December 2015 - 20:04
· · Internet Explorer 11.0 on Windows

We cannot submit our payroll either. We cannot even log in to the system.

Mary Monaghan Miranda · 29 December 2015 - 19:33
· · Internet Explorer 11.0 on Windows

Nope - not up!

Gillian Spence · 29 December 2015 - 19:06
· · Chrome 47.0 on Windows

Paychex apps is down, if you need to process payroll today you're in trouble :/

Crystal White · 29 December 2015 - 18:34
· · Firefox 43.0 on Windows

Paychex is giving me a web server error when I attempt to log on. I am unable to do payroll.

Matt Silverman · 2 February 2015 - 11:22
· · Chrome 40.0 on Mac

as of 2/2/2015 we are unable to access in washington dc

Virginia LeCounte · 10 December 2013 - 16:36
United States · KanOkla Communications

is anybody else having trouble logging onto

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