website not working? Is it down right now? Server Status Check screenshot
New LookWebsite Name:
www.newlook.comURL Checked:
Response Time:
Last Down:
Checking New Look
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New Look Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
21:270.83 ms. 
23:387.31 ms.
05:031.39 ms. 
07:0510.21 ms.
09:577.28 ms. 
14:562 ms.
17:027.26 ms. 
19:251.11 ms.
21:590.9 ms. 
04:150.83 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 06:50

We have tried pinging New Look website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access New Look - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Carrie Hargett · 11 July 2016 - 04:29
· · Chrome 51.0 on Mac

Website will not accept payment and complete tranaction. I have tried using multiple browsers and even tried the app. Items I was hoping to purchase are now out of stock in my size. Very disapppinted.

Rebecca Jackson · 29 June 2016 - 20:04
· · Safari 9.0 on iPhone

New look both mobile and website down for me, won't let me purchase my items in my basket. Been trying for 2 hours now !!

Rebecca Jackson · 29 June 2016 - 20:00
· · Safari 9.0 on iPhone

New look site won't let me purchase my chosen good, very slow or crashing won't let me get past paying for the product probably will miss my next day evening delivery now :/

Ashley Poulter · 23 June 2016 - 17:02
· · Chrome 51.0 on Windows

Will not accept payment!
My favourite top has now been removed from my basket as it sold out while I was trying to pay :(

Elyse's Cupcakery · 20 June 2016 - 19:16
· · Safari 8.0 on iPhone

Not allowing checkout

Sarah Kinney Wright · 20 May 2016 - 21:07
· · Firefox 46.0 on Windows

I cannot check out and it's super annoying. I have tried is NOT me. I click to pay and the page moves up, nothing else happens. TAKE MY MONEY!

Elle Ince · 14 January 2016 - 13:13
· · Chrome 47.0 on Windows

Will not accept my credit card and complete payment!!!

Nausheen Basha · 1 December 2015 - 23:04
· · Chrome 43.0 on Android

The Newlook website does not accept my debit card details for the payment.

Nicola Benali · 8 November 2015 - 15:53
· · Safari 7.0 on iPad

Won't complete checkout - keeps saying billing info missing when it's there!

Jennifer Lynn Vicente · 10 October 2015 - 16:07
· · Safari 9.0 on iPhone

Everytime I click on any part of the page it loads up blank. Doing it on the app and the mobile website

Haiden Michael Simms · 25 September 2015 - 14:32
· · Safari 7.1.8 on Mac

will not allow me to complete a checkout

Jamie Wishart · 6 July 2014 - 14:30
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

I have tried for weeks to get on using my laptop and it still boots me out saying the website is not working ! What is going on ?

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