website not working? Is it down right now? Server Status Check screenshot
NeroWebsite Name:
www.nero.comURL Checked:
Response Time:
Last Down:
Checking Nero
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Nero Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
18:5525.75 ms. 
22:007.51 ms.
23:307.79 ms. 
20:0625.77 ms.
14:1325.92 ms. 
17:217.9 ms.
03:207.82 ms. 
12:527.78 ms.
10:111.66 ms. 
13:451.56 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 18:33

We have tried pinging Nero website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Nero - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Ray Schulthess · 31 October 2015 - 17:55
· · Firefox 41.0 on Windows

ditto of what Ken said. US

Ken Bailey · 6 September 2013 - 20:54
United States · Comporium Communications

this site tells me nero is up. however i have yet to get any page to load. Every other site o go to works but not nero

Ivan Lypovyk · 21 June 2013 - 21:15
Canada · Telus Communications

on the same network from the phone and two oter comps I can access but from conp I need it is impossible. I tried all steps

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