website not working? Is it down right now? Server Status Check screenshot
MoonpigWebsite Name: Checked:
Response Time:
Last Down:
Checking Moonpig
Please wait while we check the server...
Moonpig Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
11:158.43 ms. 
16:3726.87 ms.
20:4920.63 ms. 
00:2724.81 ms.
11:228.78 ms. 
14:1521.82 ms.
16:2820.27 ms. 
19:4757.13 ms.
22:4020.65 ms. 
05:287.25 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:44

We have tried pinging Moonpig website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Moonpig - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Graham Morris · 7 August 2016 - 12:46
· · Chrome 11.0 on Linux

Sun 7/8/16 between midday and now 1.45pm, just wont create preview or go to basket

Janet Smith · 13 June 2016 - 09:37
· · Chrome 50.0 on Windows

just keeps saying oops theres a problem...going to another provider..

Lesley Smith · 13 June 2016 - 05:57
· · Chrome 51.0 on Windows

web site not working for me in Cyprus

Kirstiee Lewis · 2 June 2016 - 09:34
· · Chrome 50.0 on Windows

pissing me off last night i tried 6 timesto pay and everytime kept coming up (Please enter a valid card number with no dashes or spaces) i have not put any spaces or dashes :(

Carina Brown · 1 June 2016 - 13:40
· · Chrome 50.0 on Windows

Problems - ordering a number of upcoming cards and once I've gone to the delivery details it's coming up saying:

"Well, this is embarrassing!

Sorry something has gone wrong. Please refresh the page and try again."

Had to make this card 3 times and signed in and out - what is going on???

Sarah Williams · 26 May 2016 - 05:44
· · Chrome 50.0 on Mac

seemed to work this morning. Now not working, red message saying hackers might be trying to get my info. Then splash page saying site maintenance, but no advice on how long! :(

Mandy Storr · 16 May 2016 - 22:32
· · Safari 600.1.4 on iPhone

Pissed off, spent ages loading photos and making a card and once again stops responding to server as I'm about to pay. Getting annoying

Paula Webster Mottram · 4 May 2016 - 05:10
· · Safari 9.1 on Mac

Can't access the site :(
Need to send a card today!

Penny Johnson · 27 April 2016 - 13:30
· · Chrome 49.0 on Windows

Site not working for me April 272016 -took my money yesterday, though seem to be sending two cards instead of one.

Christopher James Bevan · 23 April 2016 - 11:31
· · Safari 9.1 on Mac

Website down!

Andy Smith · 19 April 2016 - 21:33
· · Chrome 50.0 on Windows

"Sorry, there has been a problem.""

Sue Sheard · 15 April 2016 - 07:24
· · Internet Explorer 11.0 on Windows

I cant find out whether my mother's flowers and card have arrived? Very bad service and living here in France I would use them more as it's convenient but after this and having another birthday delivery next week, I am worried and probably wont use them again

Sue Percival · 13 April 2016 - 20:02
· · Chrome 49.0 on Windows

I have tried all day and keep getting " This is embarassing " when I select a receipiants address

Julie Bulut · 11 April 2016 - 12:10
· · Internet Explorer 11.0 on Windows

keep getting "this is embarassing" when i select address for receipiant

Silvia Caldwell · 10 April 2016 - 19:49
· · Safari 600.1.4 on iPad

Not allowing me to personalise a card

David Taylor · 3 March 2016 - 09:45
· · Internet Explorer 11.0 on Windows

moonpig not taking payment :(

Emily Cooper · 23 January 2016 - 22:43
· · Safari 9.0 on iPhone

Mobile website encounters problem right at the last step.

Henrietta Stickland · 23 January 2016 - 19:19
· · Safari 6.1.6 on Mac

Re: Moonpig website Unable to submit new address for recipient. Keep getting message

Carole Chamberlain Irons · 9 January 2016 - 03:34
· · Chrome 46.0 on Windows

Unable to submit new address for recipient. Keep getting message

Heather EM Barrett · 22 December 2015 - 15:50
· · Safari 8.0 on iPad


David Harding · 21 December 2015 - 09:22
· · Chrome 42.0 on Windows

wont let me log on wont dend password reset email

Jenny Trumble · 6 December 2015 - 15:47
· · Chrome 44.0 on Mac

Doesnt seem to work with Chrome. Cant add new USA address or choose from address book

Submit a comment using your Facebook ID.

Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.