website not working? Is it down right now? Server Status Check screenshot
Microsoft StoreWebsite Name:
www.microsoftstore.comURL Checked:
Response Time:
Last Down:
Checking Microsoft Store
Please wait while we check the server...
Microsoft Store Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
14:1710.23 ms. 
16:259.07 ms.
18:379.93 ms. 
21:2810.22 ms.
00:299.11 ms. 
03:579.54 ms.
06:029.45 ms. 
08:039.34 ms.
13:356.47 ms. 
17:3010.54 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 17:45

We have tried pinging Microsoft Store website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Microsoft Store - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Ahmed · 27 July 2016 - 04:03
· · Firefox 47.0 on Windows

microsoft store doesn't load .. I tried the site with the browser also not working

Vincent Rodham Rubino · 19 July 2016 - 18:31
· · Chrome 51.0 on Windows website keeps saying ''you cannnot access this website on your server'' but every other website is working fine

Nusrat Rahman · 15 July 2016 - 18:31
· · Chrome 42.0 on Windows

its down for me :(

Wayne Manser · 11 July 2016 - 13:46
· · Safari 9.0 on iPad

Flush dns doesn't work. Tried all the other suggestions online. Store opens and closes after 2 minutes if I do nothing. If I try to install, it closes.
I've had this issue since upgrading to Windows 10. Half the people I ask about this are having the same issue. Why does Microsoft allow so many users not to have access to their store.

Patrick Doherty · 14 June 2016 - 12:52
· · Internet Explorer 10.0 on Windows

Not working on either of my Cell Phones or my Windows 10 PC's

Mike Voorhees-Scaringe · 14 June 2016 - 12:39
· · Firefox 47.0 on Windows

Windows Store appears to be down on all my computers and my cell phone.

Steven I. Pauley · 10 May 2016 - 06:04
· · Chrome 50.0 on Windows

Apps arent downloading via Windows Store

Tim Shaw · 2 March 2016 - 06:08
· · Chrome 48.0 on Windows

I cant download any apps from the store at all, nothing downloads, I just get an error message

TriSys Cambridge · 22 February 2016 - 11:40
· · Chrome 48.0 on Windows

Telling me that Tweetium is not valid - does not update, then visiting the store and choosing Tweetium crashes the Store app on Windows 10.

Patricia Klassy · 12 January 2016 - 06:11
· · Chrome 46.0 on Windows

l haven't been able to open Microsoft Store for past few days. Help! Is this a problem with Windows 10?

Steven Edward Wise · 20 December 2015 - 00:16
· · Internet Explorer 11.0 on Windows

unable to find games from store on windows 10, unable to login at the store, unable to download free games from the stor

Ed Onglao · 1 December 2015 - 00:18
· · Chrome 46.0 on Windows

unable to download apps 11-30-2015, 4:17 PST

Kim Pires Aiello · 8 November 2015 - 04:52
· · Chrome 42.0 on Windows

unable to download apps

Jennifer Keen · 11 October 2015 - 13:20
· · Chrome 45.0 on Windows

Can't download from the store. Kinda sucks.

Nastassia Little · 30 September 2015 - 17:08
· · Chrome 45.0 on Windows

Having issues this morning accessing the store to download my purchase. Convenient that it goes down as soon as I make a purchase...

Huxley Tan Briones · 27 June 2014 - 00:35
Philippines · Globe Telecom · Internet Explorer 11.0 on Windows

App won't load Ms store

Regina Williams · 12 June 2014 - 20:39
United States · · Firefox 29.0 on Windows

microsoft store is down for me, I am new to this-will this happen a lot?

Tom Evans · 5 June 2014 - 10:42
Germany · Kabel BW · Internet Explorer 11.0 on Windows

Haven't been able to open the store all day, even though the service status check passed OK.

Aleta Groat · 23 May 2014 - 09:38
United States · Sunset Digital Communications · Firefox 29.0 on Windows

I can't get into Windows Store or my xBox games. Been that way for two days.

John Jay Wold · 2 March 2014 - 09:55
Canada · Shaw Communications

store has been down for me for the last 3hrs

Patrick Oh · 20 February 2014 - 22:09
Singapore · SingNet Pte

it as been down since yesterday... 20th February 2014

Nikki Fox · 3 February 2014 - 00:11
United States · Comcast Cable

I haven't been able to access the store since I first go it

Jeremiah Horstick · 27 January 2014 - 17:02
United States · Cox Communications

It down right now

Mohan Krishna Chowdary · 27 January 2014 - 10:47
United States · Verizon Business

yes seems to be it is down

Doug Whittal · 18 January 2014 - 20:54
Canada · Bell Aliant

I can;t get into the Windows store

Ed Sludden · 16 December 2013 - 12:48
United Kingdom · Virgin Media

Trouble with the CART on the Microsoft Uk webstore. Keeps saying its empty, transactions get rejected for no reason.

Penny Wright · 1 December 2013 - 22:53
United States · AT&T U-verse

My Microsoft store keeps sending me back to home while I'm looking for apps to download.

Kyle Robert Bliek · 28 November 2013 - 19:24
United States · Time Warner Cable

Thanks for the update Eric, I'm gonna try over the phone now. Wish me luck!

Eric Dietz · 28 November 2013 - 19:14
United States · Time Warner Cable

Just completed my order for a couple of Surface tablets - over the phone. At least this time when I called, they were up enough on their end to process the order. My last post was 5hr, 32 min ago, so that is how long it has taken me.

Gary Tiblow · 28 November 2013 - 14:41
United States · CenturyLink

im with you been waiting for someone to answer the phone for over 3 hours

Update: site is momentarily up just made my order

Caroline Soleil · 28 November 2013 - 14:38
Paraguay · Telecel

Deal LORD I am trying to make a darn purchase since like 5 HOURS ago! what on EARTH is going on with the site??

Eric Dietz · 28 November 2013 - 13:08
United States · Time Warner Cable

I'm now calling the store for the second time. Got dropped from the call the first time after being on the phone on hold or talking to the rep for 45 min. I've been on hold now for 30 min. Thanks for the comment on Fry's, but they are in store pick up only.

Shit Brick · 28 November 2013 - 12:39
United States · Time Warner Cable

Fry's still have the cheaper Window Surface sale tho. Just got mine $229 with touch keyboard cover.

Gary Tiblow · 28 November 2013 - 12:14
United States · CenturyLink

sad when the company that makes half the worlds computer software cant prepare the store for black friday

Noe Torres · 28 November 2013 - 12:12
United States · Time Warner Cable

They were already having serious problems before the Black Friday crunch and the drastic price drop for their Windows Surface RT (11-28-2013).

Penny Wright · 12 November 2013 - 14:32
United States · AT&T U-verse

Microsoft store keeps flashing me back to its start when I'm trying to look at the offered apps

Alan King · 10 November 2013 - 21:19
United States · Charter Communications

Store is down at this time

Kaspar Lund · 5 August 2013 - 03:18
Denmark · Hi3G Access AB

i get timeout all the time

Harriet R. B. Dickerson · 23 May 2013 - 08:09
United States · Roadstar Internet

It's been kicking me back to customer info page for 14 hours now. Finally had to call the phone # to place an order for a surface pro & accessories. The guy on phone said they are transitioning the web site & it is slow. He had to place 5 separate orders to get all my stuff. UGH!

Henry Satterthwaite · 12 March 2013 - 11:12
United States · Optimum Online

I did upgrade of software and cant get to store after upgrade on Surface pro.

Him Governor · 2 March 2013 - 01:29

I can't reach the site, it does respond to ping but pages are not displaying.

Erick Espinosa · 18 February 2013 - 00:14
United States · Optimum Online

as of 2/18/2013 3:15 am is down for me.

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