website not working? Is it down right now? Server Status Check screenshot
MalwarebytesWebsite Name:
www.malwarebytes.orgURL Checked:
Response Time:
Last Down:
Checking Malwarebytes
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Malwarebytes Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:037.12 ms. 
23:196.03 ms.
04:066.97 ms. 
18:106.12 ms.
21:266.99 ms. 
18:306.98 ms.
22:325.99 ms. 
07:296.21 ms.
13:195.9 ms. 
17:226.24 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 18:40

We have tried pinging Malwarebytes website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Malwarebytes - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
BuznMuf Ryland · 26 May 2016 - 20:44
· · Internet Explorer 11.0 on Windows

I have a Lifetime Malwarebytes. What' up with the messages "unable to acccess server" when I check for updates?

Clixsense - free online money 100% · 30 April 2016 - 08:07
· · Chrome 50.0 on Windows

Is Your Site Down Right Now ? Try This Fantastic Site While You Wait 100% Free.. 6 Million Members Can`t Be Wrong ....

Robin Lynch Galvan · 17 October 2015 - 16:11
· · Firefox 41.0 on Windows

Being told I am unable to access the update server. Last good update was 10.08.2015.

Steve Brown · 21 July 2014 - 17:39
United States · Comcast Cable · Chrome 36.0 on Windows

Upgraded to Premium a month ago, now I'm getting the unable to access, not fully protected notice, no response from fix button, etc. Ironically, this kind of thing never happened for years with free version. How about a little phone support with subscription ?

John Veldhuijzen · 10 July 2014 - 11:58
Honduras · Cablecolor · Chrome 35.0 on Windows

The same problem Bob has: "Message you are not fully protected with Premium. I click on fix, nothing happens and I also cannot update. A message states unable to reach the server. I have network access. It's not a connection issue."

Mary Andreani · 8 July 2014 - 18:06
United States · Frontier Communications · Firefox 30.0 on Windows

Mary Andreani I am having the same "unable to access" problem as above. Has been happening for several days. Works fine on my Windows 7 machine; not on Windows 8.1. Other scanners are fine on both machines. What to do?

Bob Frykholm · 7 June 2014 - 08:52
United States · AT&T U-verse · Safari 7.0.4 on Mac

Message you are not fully protected with Premium. I click on fix, nothing happens and I also cannot update. A message states unable to reach the server. I have network access. It's not a connection issue.

Jim Walker · 2 June 2014 - 08:24
United States · Frontier Communications · Chrome 35.0 on Windows

I subscribe to premium and today I keep getting the message "unable to access update server"??

I tried all of the suggested steps for my Chrome browser and the browser is able to access your web site OK, but your application program "Malwarebytes Premium" still gives me the error message that it cannot access your server to update itself.

Denzal ArtsSpiritual · 15 May 2014 - 02:41
Singapore · SingNet Pte · Chrome 29.0 on Windows

i just subscribed premium yesterday, and it is unusable today :(

Juanita Stevens DeMello · 26 April 2014 - 14:37
United States · Cable One

unable to access database.

Bill Hikade · 31 March 2014 - 06:38
United States · Time Warner Cable

Getting persistent "Gateway Timeout".

Jan Buchanan · 30 March 2014 - 06:43
United States · Grande Communications

get 504 gateway time out

Victor Danushevsky · 29 July 2013 - 05:20
United States · Verizon Internet Services

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