website not working? Is it down right now? Server Status Check screenshot
Magento CommerceWebsite Name:
www.magentocommerce.comURL Checked:
Response Time:
Last Down:
Checking Magento Commerce
Please wait while we check the server...
Magento Commerce Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:115.47 ms. 
08:436.04 ms.
15:476.21 ms. 
18:415.01 ms.
01:285.4 ms. 
16:235 ms.
18:394.97 ms. 
12:486.09 ms.
16:046.07 ms. 
22:366.1 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:51

We have tried pinging Magento Commerce website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Magento Commerce - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
David Collins · 5 April 2016 - 07:01
· · Chrome 49.0 on Windows

I'm getting this response and have no idea how to fix the problem and my customers are getting Irate......The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Camille Cannon · 1 March 2016 - 18:53
· · Chrome 48.0 on Windows

Also can't get in th efront or back end...?

18:52 gmt

Please can any one shed some light on this??
Thanks :)

Jean Horner · 10 November 2015 - 13:32
· · Chrome 46.0 on Windows

We are trying to login but keep getting a message that 'This account is inactive'

Andrew Hiscoe · 11 June 2014 - 06:38
United Kingdom · TalkTalk · Chrome 35.0 on Windows

site down here???

Rowed Out · 20 April 2014 - 03:43
United Kingdom · BT

looks down to me at the moment (11:30 UK time 20/04/2014)

Alicia Phillips · 24 May 2013 - 15:30
Trinidad and Tobago · Telecommunication Services of Trinidad and Tobago

I've been trying all week at log in to admin, still down at this moment :/

Nathan Jaffe · 22 April 2013 - 14:43
United States · Comcast Cable

its down right noww!!!

Liam Bōbiam · 29 August 2012 - 18:36
United States · Mediacom Communications

Magento is down for us right now. I am not able to log into the back end. If I click on a product it throws an error:

There has been an error processing your request. Exception printing is disabled by default for security reasons. Error log record number: 795657679836

Gary Fong · 3 August 2012 - 08:24
Canada · RackForce Hosting

our website is down. We are working like mad to switch to volusion

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