website not working? Is it down right now? Server Status Check screenshot
Xbox LiveWebsite Name: Checked:
Response Time:
Last Down:
Checking Xbox Live
Please wait while we check the server...
Xbox Live Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:255.46 ms. 
11:537.27 ms.
15:3114.12 ms. 
21:3411.41 ms.
07:476.9 ms. 
19:4018.3 ms.
17:348.18 ms. 
12:246.6 ms.
01:306.37 ms. 
04:187.6 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 04:43

We have tried pinging Xbox Live website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Xbox Live - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Janet Ziecina · 17 April 2016 - 14:06
· · Chrome 49.0 on Android

I live in Michigan and haven't been able to access Live for DAYS!!!

Maria O'Reilly · 9 April 2016 - 01:57
· · Chrome 49.0 on Windows

Xbox profile is signed in, console is connected to wi-fi but not connected to XBox Live. Second time we've had this issue. Last time I eventually found an update that needed downloading and that fixed things. No update this time though.
Very frustrating.

Shelbie Alexis · 22 February 2016 - 23:31
· · IEMobile 10.0 on Windows Phone

Been down for me for 2 hours now. Can't go on Netflix, YouTube, nothing. But shows some of my friends are playing BOPS3. So I don't understand, but Xbox seriously needs to fix this problem. Ot seems every other week this happens.

Heather Cantu · 18 February 2016 - 03:31
· · Safari 9.0 on iPad

Can't hear anybody when joining a party... Can't send messages..

Derrick Jackson · 8 December 2015 - 01:05
· · NintendoBrowser on Nintendo WiiU

It's always down like once a week

Alex Provost · 1 December 2014 - 18:02
· · Chrome 39.0 on Android

Xbox live down 21/1/14

Joey King · 28 August 2014 - 08:46
United States · Time Warner Cable · Firefox 30.0 on Linux an xboxlive are all down for me cant access any site

Anthony Cominotti · 11 May 2014 - 20:48
United States · Comcast Cable · Chrome 28.0 on Windows

cant sign in. and when it does sign in and i start black ops the game freezes.

Rex Henzie · 11 May 2014 - 20:36
United States · CenturyLink · Chrome 34.0 on Windows

Xbox Live not working even though I somehow signed into it, can't go to Netflix or anything else that requires Xbox Live.

James Dewitt Douglas V · 11 May 2014 - 20:09
United States · Sprint PCS · Chrome 34.0 on Windows

I'm trying to change my payment options so i cant buy stuff but for some readon i cant do it on my xbox and I cant sign into xbox on the website! THIS IS LAME!!

Ben Brooks · 23 April 2014 - 22:02
United States · Frontier Communications

Can't reach in the Seattle area. Can't launch any Xbox One games, they all hang at the loading screen. All other Xbox One functionality seems intact.

Emily Schmitt · 29 January 2014 - 17:05
United States · Windstream Communications

it won't connect to netflix. we were just using netflix 10 minutes ago...

Bradley Fleming · 22 December 2013 - 04:18
United Kingdom · Virgin Media

wont let me on xbox live keeps coming up service alert then backs me out of live but my dad has an xbox and he can connect perfectly why is this happening

Andrew Parkhurst · 21 November 2013 - 15:15
Australia · Dodo Australia

Yep it's not working, keeps coming up DNS failure and also Hotmail isn't working either. Every other website the internet has works

Julian Martinez · 15 September 2013 - 06:45
United States · Time Warner Cable

its asking for my email and password to check for security updates bull. then i sign in and it says error 80072EF3 so i deleed all my cache and gamertag recovered and still the same.

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