website not working? Is it down right now? Server Status Check screenshot
John LewisWebsite Name:
www.johnlewis.comURL Checked:
Response Time:
Last Down:
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John Lewis Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
12:45168.38 ms. 
16:42169.38 ms.
20:15170.04 ms. 
01:13171.57 ms.
09:28168.11 ms. 
11:51162.65 ms.
20:07163.67 ms. 
03:29162.92 ms.
07:08161.81 ms. 
09:08164.11 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:42

We have tried pinging John Lewis website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access John Lewis - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Jill O'Donnell · 8 August 2016 - 07:51
· · Safari 601.1.46 on iPad

John Lewis website looks very odd this morning and is not responding when I select a category. Is it just me?

Joanie Martin · 26 June 2016 - 15:23
· · Chrome 51.0 on Windows

I cannot get on John Lewis website on my laptop.It keep telling me Bad request.

Bethan Jones · 20 June 2016 - 20:16
· · Safari 9.0 on iPad

No it's down again

Mark Ashby · 20 June 2016 - 20:13
· · Chrome 49.0 on Mac

It's back now, sweethearts. Knock yourselves out.

Lance Farnham · 20 June 2016 - 20:09
· · Chrome 51.0 on Windows

Oh dear... IT department/Network provider or some other web partner in for a kicking tonight and tomorrow.. Good job I manged to buy what I wanted from Amazon in the end

Matthew Duke · 20 June 2016 - 20:02
· · Safari 9.0.3 on Mac

Down - sale on and it's down. Surley they know they will get alof of traffic

Mark Ashby · 20 June 2016 - 19:57
· · Chrome 49.0 on Mac

Just got a promotional email and the site is down =[

Emma Fraser · 20 June 2016 - 19:54
· · Internet Explorer 11.0 on Windows

Still not working....

Katy Persse · 20 June 2016 - 19:49
· · Safari 9.1.1 on Mac

john lewis sale started. husbands watching football. can't get on it.

Charlotte Baker · 20 June 2016 - 19:48
· · Safari 9.1.1 on Mac

Yep, down here too! Rubbish, bet all the things in my basket will have sold out by the time I get to check out too!

Carolyn Adams · 20 June 2016 - 19:43
· · Internet Explorer 11.0 on Windows

And there goes John Lewis' repuation....

Amy Kaur · 20 June 2016 - 19:39
· · Android Browser 4.0 on Android

Has john lewis website crashed

Elizabeth Elliott · 20 June 2016 - 19:35
· · Chrome 51.0 on Windows

Website crashed

Victoria Maynard · 16 June 2016 - 09:27
· · Safari 8.0 on iPhone

Seems to be crashing all morning

Joanie Martin · 25 May 2016 - 21:12
· · Chrome 50.0 on Windows

Why can't i get on the John Lewis website on my laptop,It keep saying Bad Request.

Helen Currall · 18 May 2016 - 10:51
· · Safari 9.1 on Mac

web site opens but then no actual page opens, trying to browse using the brand search. My internet is fine as I can visit other web sites no problems, will go and order from HOF instead

Laura Shipp · 11 May 2016 - 09:54
· · Chrome 50.0 on Android

Website not working. Really frustrating.

Roderick Lawrie · 27 March 2016 - 15:28
· · Safari 9.0.3 on Mac

Why is it that so many potential customers are complaining about not being able to open the website and yet JL appear to do nothing about it? Every time I try to buy things from the website it won't open.

Caroline Garrod · 26 January 2016 - 16:51
· · Safari 9.0 on iPad

Perhaps they are trying to fix their shocking security breaches... allowed someone to place an order with wife's credit card details and different name and a delivery address that's not ours.. Shockingly bad service

Lynn-Marie Perry · 1 January 2016 - 21:29
· · Chrome 47.0 on Windows

I've been trying to pay for an item all evening only for it to freeze up on me. Not happy at all.

Ossian Shine · 25 December 2015 - 20:21
· · Safari 9.0.2 on Mac

been saying website down all week due to technical problem

Michael Symes · 27 November 2015 - 15:25
· · Chrome 46.0 on Mac

This is shocking JL, surely they must have expected increased online traffic today! Crashed at payment which is not ideal, especialy after card details entered, so now I have to wait and see if I get cnfirmation e-mail or not!

Helen Seal · 4 October 2015 - 16:24
· · Safari 9.0 on iPad

Seems it down right now, or is it just me.

Becky Robinson · 21 June 2014 - 07:00
Guernsey · Sure Guernsey Limited · Safari 7.0.4 on Mac

I can't open it now - says 'internal error'

Lynda Williams · 10 May 2014 - 04:44
United Kingdom · PlusNet Technologies

Only seems to be on this browser its ok on google chrome ?

Elizabeth Brody · 28 December 2013 - 09:51
United Kingdom · Virgin Media

3 weeks trying to access JL website - I give up!!!

Ros Townsend · 2 December 2013 - 07:49
United Kingdom · BT

the website freezes and I can't unfreeze it - dialog box says John Lewis is trying to recover page. It does this and freezes once more. Annoying as wanted to buy something online all weekend.

Christine Arckless · 1 December 2013 - 02:03
United Kingdom · BT

What is wrong with John Lewis, I keep getting a bad request message whenever I try to access :(

Emma Beckham · 30 November 2013 - 00:42
United Kingdom · BT

been trying for days. home computer and phone both unable to get into website. really frustrating! Says Error 500

Jane Horne · 29 November 2013 - 06:25
France · Orange

I have been trying over the last 2 days. Cleared cache but still no luck. have had problems over the last few weeks too.

Peter Mooney · 27 November 2013 - 14:28
United Kingdom · BT

Bad request all the time. Cleared cache and tried two different browsers over several hours.

Ann Almond · 26 November 2013 - 05:05
United Kingdom · TalkTalk

it is ridiculously slow at the moment and keeps sticking.

Helen May · 24 November 2013 - 09:42
United Kingdom · BT

Have been trying for several days, at this rate I will just have to shop elsewhere!!!! just keep getting Bad request... after the initial page opens

Helen Phipps · 23 November 2013 - 05:32
United Kingdom · Sky Broadband

Yep - is still down - still giving Bad Request message. V fed up with it right now!!! Might have to shop elsewhere at this rate!

Fiona Whelan · 19 October 2013 - 07:06
United Kingdom · BT

Im also getting the Bad Request page when I try to use the JL web site. Has anyone been able to rectify this problem then and if so how???

Janet Burnage · 5 October 2013 - 06:37
United Kingdom · TalkTalk

Having problems getting on John Lewis webiste, keep getting 400 bad request.

Anne Grunsell · 25 September 2013 - 08:20
United Kingdom · TalkTalk

I've been trying for over three weeks to access website which I can initially then as soon as I click onto a dept. it says "Bad Request" So frustrating!

Anne Owen · 25 September 2013 - 01:57
United Kingdom · TalkTalk

Can get on website but when hitting buttons get 400 bad request. Very frustrating. Thought it was my settings but seems like an ongoing problem.

Dennis Degler · 18 September 2013 - 03:56
United Kingdom · Virgin Media

Been trying for over 2 weeks via my Fujitsu Lifebook A laptop: Windows 7 Home, browser IE9, Premium SP1, Intel i3, 2.4GHz, 64 bit, 6Gb RAM. "Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Cookie /n", also "The webpage cannot be found"

Pam Jones · 13 September 2013 - 06:21
United Kingdom · BT

...can't access website... have emailed... waiting for a response!

Martin Tilbury · 11 September 2013 - 06:17
United Kingdom · PlusNet Technologies

very slow service today on all 3 of my internet devices. 11thSept, 2013. Any updates?

Paul Brameld · 11 June 2013 - 04:26
United Kingdom · TalkTalk

been a pain for a week at least. NOT GOOD JL :-(

Lowri Ap Robert · 9 May 2013 - 15:27
United Kingdom · BT

Total pain. Every time I click on a product, I too get the 'bad request' message. And thereafter I can't get back to the website at all. It's been like this for a month or so. Astonished they haven't sorted it out.

Alison Donovan · 28 April 2013 - 12:50
United Kingdom · Virgin Media

I've been trying to access John Lewis website today 28/4/13/and also 24/4/13 - keep getting http 400 Bad Request message. No problems with any other sites. What's going on?

Denise O'Callaghan · 20 April 2013 - 01:17
United Kingdom · TalkTalk

Very slow at downloading having problems since Feb 2013, I have no problems with any othe site.

Angela Campbell · 9 April 2013 - 14:14
United Kingdom · BT

Cannot refine search in shoes and boots

Cliff Brooks · 18 March 2013 - 06:57
United Kingdom · BT

I have tried everything opendns, flushdns, delete cookies still can't access.

Jayne Watson · 6 March 2013 - 12:54
United Kingdom · Infinity Developments Limited

Really hopeless, not the first time I've found this with John Lewis website

Becky De La Fuente · 27 February 2013 - 04:54
United Kingdom · Sky Broadband

trying to order and says my email address is not registered, even though I am!!!

Louise Hall · 26 February 2013 - 09:13
United Kingdom · Orange Home UK

Trying to add delivery address by using the post code, select and the detail do in, but when I continue it say no details have been added. HELP

Jennifer Roberts · 5 February 2013 - 13:34
United Kingdom · Sky Broadband

been saying website down all week due to technical problem

Richard Knowles · 12 December 2012 - 05:35
United Kingdom · BT

not able to process payment...

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