website not working? Is it down right now? Server Status Check screenshot
iTunes ConnectWebsite Name: Checked:
Response Time:
Last Down:
Checking iTunes Connect
Please wait while we check the server...
iTunes Connect Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
12:499.66 ms. 
16:4010.46 ms.
18:519.72 ms. 
00:2328.02 ms.
13:4652.48 ms. 
18:578.3 ms.
09:269.69 ms. 
18:3824.91 ms.
00:1625.48 ms. 
07:0932.53 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:41

We have tried pinging iTunes Connect website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access iTunes Connect - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Igor Bizi · 26 May 2016 - 21:58
· · Safari 9.1.1 on Mac

its down

Sheau Theng · 13 May 2016 - 01:06
· · Chrome 50.0 on Windows

Couldn't load login page at all.

Fernando GarcĂ­a Albero · 26 April 2016 - 09:45
· · Chrome 50.0 on Mac

Down right now in Spain

Loretta Lengerich · 26 April 2016 - 09:38
· · Chrome 50.0 on Mac

down in S. Calif

Martin Nygard · 13 April 2016 - 15:19
· · Chrome 46.0 on Windows

"Safari can't open the page" on several different computers so it is definately not up everywhere. Seem to be a lot of this lately, and hanging halve displayed screens, or login screens without the pop-up box. Maybe a check on their multisite caching policies is required.

Rastap Popol · 4 March 2016 - 10:14
· · Safari 9.0.3 on Mac

White page, no content.

Alex Andru · 4 March 2016 - 09:54
· · Firefox 44.0 on Windows

Loads a white page and no access

Max Deygin · 4 March 2016 - 09:10
· · Safari 9.0.3 on Mac

white page, no access

Burki Zak · 28 January 2016 - 13:47
· · Chrome 47.0 on Mac

Forever spinning circle - but thanks for the useless notice.

Martin Nygard · 8 January 2016 - 12:55
· · Chrome 23.0 on Windows

Spinning circle when accessing login fom Ireland, for at least 1hr.

Scott McCreight · 16 November 2015 - 00:06
· · Internet Explorer 11.0 on Windows

Yes, me too. see above.

Scott McCreight · 16 November 2015 - 00:04
· · Internet Explorer 11.0 on Windows

I am getting an error when trying to sync my iphone or ipad mini with Win 7 PC. "We could not complete your iTunes Store request. There was an error in the iTunes Store. Please try again later". Also update Apps on said devices will not complete. Is there an outtage not yet reported?

Aly Hussein · 1 November 2015 - 20:02
· · Safari 9.0.1 on Mac

same here as well

Dada H · 8 October 2015 - 07:13
· · Chrome 45.0 on Mac

iTunes Connect is down for me, can anyone "concur"? ha

David Krachler · 5 September 2014 - 01:51
Austria · UPC Austria · Firefox 31.0 on Mac

Spinning circle.... bad timing

Marc Felden · 5 September 2014 - 00:27
Germany · Westdeutscher Rundfunk Koeln · Firefox 32.0 on Windows

After login only the spinning circle...

AJ James · 22 November 2013 - 13:03
United States · Getty Images

'The network connection was lost'

Serge Goluch · 22 November 2013 - 08:15
France · SFR


Ivan Ferrera Linkin · 22 November 2013 - 07:09
Spain · ONO

connection lost here too :(

Isaac Cheng · 22 November 2013 - 06:07
Taiwan · CHTD, Chunghwa Telecom

I have the same problem which can't submit app right now! always show "connection lost".

Simon Liu · 22 November 2013 - 05:50
Japan · Amazon Technologies

can't validate/submit apps right now. always 'connection lost' or 'time out'

Crys Raz · 13 November 2013 - 11:03
United States · Midcontinent Communications

iTunes was working ok last time I used it (About 2 weeks ago) but its frozen right now and won't do anything!!! Any suggestions anybody? Already rebooted computer and re-downloaded iTunes.

Ravi Yadav Degala · 6 October 2013 - 22:27
India · TATA Communications

downloded latest itunes on 06-oct-2013
connected iphone via usb to pc. immediatly it should open itunes right, but it is opening itunes store in pc. i need immediate solutions it is very urgent for me

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