website not working? Is it down right now? Server Status Check screenshot
Hotels.comWebsite Name: Checked:
Response Time:
Last Down:
Please wait while we check the server... Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
21:016.15 ms. 
23:446.27 ms.
08:036.26 ms. 
23:1818.24 ms.
04:137.66 ms. 
06:308.51 ms.
10:3919.08 ms. 
19:338.79 ms.
23:177.74 ms. 
04:1910.82 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:47

We have tried pinging website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Jennifer London · 15 June 2016 - 22:01
· · Chrome 51.0 on Windows

Can't get it to load.

Amy Taylor · 15 June 2016 - 21:40
· · Firefox 47.0 on Windows

I have tried 3 differeent devices and I'm getting no responce from the site. I was in the middle of paying for my hotel when this happened.

Tomilynn Harris · 2 June 2016 - 16:06
· · Safari 9.0 on iPad

It's not allowing you to check availability. It says something went wrong.

Jeff Hagins · 31 May 2016 - 03:05
· · Chrome 50.0 on Mac

Photos for ALL listings aren't loading at all. Some kind of CDN related issue I think. Called and they deny that there is any kind of problem. Have tried this on MULTIPLE devices on multiple networks. Same issue.

Kristin 'Curlee' Patterson · 18 May 2016 - 15:36
· · Chrome 50.0 on Windows

Just made a booking and when I went to print it said it wasn't found. Now wont let me veiw any trip itinerary

Sean Fox · 18 May 2016 - 06:22
· · Chrome 50.0 on Windows

I've been trying to reset my password for the last 24 hrs but whenever I put in my email and click reset I havent got a single email off them with the reset link. Must have tried 10 times

Beth Darst-Nash · 18 May 2016 - 01:40
· · Safari 9.0.3 on Mac

Site is down. Told me to call back at 10:30pm Central.

Linda Carol Jones Hunter · 9 May 2016 - 14:36
· · Chrome 50.0 on Mac

Help... can't book online at all today or prepay. What's going on!!!!!!

Tom Collins · 16 April 2016 - 08:29
· · Chrome 46.0 on Android

I can book and search fine- until I log in, then when I try to book I get a message sorry booking system down. Been like it all week

Liz Gordon · 16 April 2016 - 01:23
· · Firefox 45.0 on Windows

For the past week I have been to access the site and my account, but NOT search for or book hotels. Same issue as Giselle I think. Lots of people seem to have this problem. Nedd answer urgently. have emptied cache and tested cookies....

Antony Ingles · 10 March 2016 - 17:05
· · Safari 9.0 on iPhone

Internal server error 500 all day. Sometimes I login but can't book or I get another error? Cannot find number of reward nights either. Not impressed

Denny Cornell-Howarth · 4 March 2016 - 16:58
· · Chrome 48.0 on Windows

you get an HTTP 500 Internal server error when trying to search for hotels although you CAN get to the initial search page - tried 2 browsers and two different PC's

Billie Jo Harrison Calvery · 25 February 2016 - 18:04
· · Safari 9.0.3 on Mac

I've had to reload pages over and over--I went to other sites to see if this was my computer's problem, but it was not. Finally ready to book and the booking page was the same problem. I gave up.

Nancy Matson · 4 February 2016 - 02:56
· · Safari 9.0 on iPad

Same as below. Pages do not update. Returns you back to search results page

Robert Specht · 3 February 2016 - 19:24
· · Firefox 39.0 on Windows

I click on the link for a given hotel and the page that has all the hotels that came up in my search comes up again, not just the individual hotel I want to book

Mansi Mangal · 30 January 2016 - 20:27
· · Chrome 47.0 on Windows not working as expected. Not displaying hotel infomation.

David Abel · 30 January 2016 - 20:04
· · Firefox 43.0 on Mac down for me right now, and has been for 60 minutes, Ever since cancelling 5 or 6 bookings and wanting to book diff dates. Anyone else unable to use search facility?

Heather Macaulay · 19 December 2015 - 17:47
· · Safari 8.0.7 on Mac search is unavailable right now.

Sandy Lynn Miller · 22 November 2015 - 05:47
· · Safari 9.0 on iPad

Have been trying to book and keeps saying. "Sorry, the search facility is currently unavailable". So what's up????

Connie Elder · 16 November 2015 - 03:21
· · Chrome 46.0 on Mac

Unable to login. Even went through process of changing password. It still says my password is invalid.

Cathy Wilson · 15 November 2015 - 01:29
· · Internet Explorer 11.0 on Windows

Yay, waited a bit, then tried again and this time it worked.

Gunnar Svennevik · 12 November 2015 - 19:30
· · Chrome 46.0 on Windows

Not possible to order rooms from the three last days. When try to book, I receive something like "the ordering system is down, please try later". Tryed on multiple PC/locations, same result

Debbie Teter · 27 August 2015 - 17:31
· · Firefox 40.0 on Windows

Not working,
"Sorry, we couldn't find the page you were looking for.
If you were trying to book a reservation

Please check Your Reservations as it is quite likely the room has been reserved. If you don't see it there, then please give us a call.
Not looking for a hotel? Here are some links that may help you out:

Marlon Charles · 25 August 2015 - 20:40
· · Internet Explorer 11.0 on Windows

down and mobile site not working

Eddie Alvarez · 4 June 2014 - 17:25
United States · Optimum Online · Chrome 35.0 on Windows

cannot bring up the website at all. Have tried chrome and IE and neither works

David Porterfield · 16 February 2014 - 08:48
United States · TDS Telecom

Can't login because it says my password is invalid but it won't send me a link to change or correct it. One time I made it in and saw my info but when I went to check my vacation info it asked me to login again and cycle started over. NOT HAPPY!

Stacy Haworth · 25 January 2014 - 19:35
United States · Comcast Cable

I have been trying all week to get to site so that I can reserve for next weekend and the site will not work. page won't even come up.

Charly Shefers · 25 January 2014 - 19:31
United States · Time Warner Cable

I am trying to log into my account and every time I put in my information it keeps changing the language to NORGE. It won't allow me to log in. Anyone else having this problem?

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