website not working? Is it down right now? Server Status Check screenshot
H&MWebsite Name: Checked:
Response Time:
Last Down:
Checking H&M
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H&M Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:280.86 ms. 
19:001.86 ms.
00:341.33 ms. 
11:577.18 ms.
14:411.2 ms. 
20:340.77 ms.
23:567.21 ms. 
02:031.54 ms.
04:377.05 ms. 
10:297.21 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:46

We have tried pinging H&M website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access H&M - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Ali Imran · 13 June 2016 - 10:05
· · Chrome 51.0 on Windows

Failed checkout since 2 days. Pathetic

Beth Kessen Cook · 12 May 2016 - 23:47
· · Chrome 49.0 on Android

I can't chk out!! What's going on??

Sarah Louise · 13 April 2016 - 09:52
· · Chrome 49.0 on Mac

it appears pretty much everything i click is sold out. items not being added to basket. pages not loading.

what a mess

Paula Björk · 19 November 2015 - 19:39
· · Safari 8.0 on iPhone

Can't check out, can't pay :(

Paul Wennersberg-Løvholen · 17 November 2015 - 23:27
· · Firefox 42.0 on Windows

f#!king sht site doesnt work

Sandra Heeney · 9 November 2015 - 12:11
· · Chrome 46.0 on Windows

Rubbish site - get it sorted!!!!!!!!!!!!!!!!!!!!!!!!!

Top Noth · 5 November 2015 - 08:51
· · Internet Explorer 11.0 on Windows

the dutch h&m site is down right now

Lesley Rowan · 19 October 2015 - 06:17
· · Chrome 45.0 on Mac

It is NOT working at the moment

Melissa Jackson-Dusseau · 14 October 2015 - 14:20
· · Chrome 45.0 on Windows

have u been able to checkout yet? I'm having the same issue!

Melissa Jackson-Dusseau · 14 October 2015 - 14:17
· · Chrome 45.0 on Windows

has anyone that could not checkout over the weekend had any success????

Susan Ishida · 12 October 2015 - 05:56
· · Chrome 45.0 on Windows

checkout not working. Annoying since it's the last day to use 20% coupon!

E Bentley Primm · 29 September 2015 - 14:53
· · Chrome 45.0 on Windows

check out not working ... i cannot acces my cart

Taylor Braxton · 11 September 2015 - 00:43
· · Chrome 45.0 on Windows

I'm having the exact same issue! My card works perfectly fine everywhere else, but the h&m site keeps declining it, and now I can't even get to checkout without an "It's not you, it's us" error :/ I checked and NONE of the items I was trying to buy were in the physical store, not to mention the online exclusive items... Disappointing.

Thanh Chau · 8 September 2015 - 03:43
· · Chrome 44.0 on Mac

Haven't been able to checkout for over two weeks now. Keeps declining my cards. Their Customer service also told me to go shop in the store...

Paola Andrea · 2 September 2015 - 02:14
· · Safari 8.0 on iPhone

Still happening and they also said well go to the store... Many of the items were not sold in the store ugh

Beth Baker Griffin · 22 January 2014 - 14:39
United States · AT&T U-verse

cannot check out since last night... cmon h&M get it together

Gerli R. Brahimi · 14 January 2014 - 12:44
Finland · DNA Oy

Cant get to my "shopping bag" in H&M Finland.. all day.. :S FIX it please!

Salman Syed · 2 December 2013 - 16:49
United States · Verizon FiOS

Can't checkout. Fix please!

Louise van Laar · 15 October 2013 - 13:27
Netherlands · Ziggo

Having problems for the last 24 hrs. Can't see my hm, says its down for maintenance. And I really need access... sigh

Savannah Hayes · 14 October 2013 - 17:42
United States · Cox Communications

Down For Maintenance.

Brandi Brown · 12 October 2013 - 10:10
United States · Cox Communications

Cannot check out "transaction decline use another card" is what it says when entering info... been like this for 2 days... prior to that on Oct 9/10 late evening, early morning website was down for maintenance... Whats the Deal H&M??? very frustrating...

Erika Sorocco · 17 September 2013 - 07:59
United States · Verizon FiOS

Have been getting a decline message when I attempt to pay with a credit card since 6:00pm PST - Monday, September 17, 2013. I am well below my limit, so I know that it's not me.

Jaycee McCarthy · 16 September 2013 - 12:50
United States · Time Warner Cable

Not able to check out at h&m online...

Taryn Allen · 4 August 2013 - 02:49
United Kingdom · Sky Broadband

cannot check out on h&m. it has been like this since friday!!!

Kathryn Graham · 4 August 2013 - 02:34
United Kingdom · Orange Home UK

I haven't been able to checkout on, I've been trying to proceed with the same hour for a day! I'm getting annoyed and feel like not giving them my custom.

Hannah Crossley · 4 August 2013 - 00:33
United Kingdom · BT

it's not letting me checkout on

Donna Hope · 26 March 2013 - 01:56
United Kingdom · Orange Home UK

website saying down for maintenance

Lille Bla · 24 March 2013 - 09:05
Denmark · Tele Danmark

It's not possible to proceed to checkout at

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