website not working? Is it down right now? Server Status Check screenshot
H&MWebsite Name: Checked:
Response Time:
Last Down:
Checking H&M
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H&M Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
11:5514.81 ms. 
13:5614.76 ms.
16:2614.76 ms. 
18:4514.83 ms.
20:5514.81 ms. 
22:5514.87 ms.
02:2314.81 ms. 
04:2514.9 ms.
06:3314.85 ms. 
10:0314.78 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 11:42

We have tried pinging H&M website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access H&M - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Beth Baker Griffin · 22 January 2014 - 14:39

cannot check out since last night... cmon h&M get it together

Gerli R. Brahimi · 14 January 2014 - 12:44

Cant get to my "shopping bag" in H&M Finland.. all day.. :S FIX it please!

Salman Syed · 2 December 2013 - 16:49

Can't checkout. Fix please!

Louise van Laar · 15 October 2013 - 13:27

Having problems for the last 24 hrs. Can't see my hm, says its down for maintenance. And I really need access... sigh

Savannah Hayes · 14 October 2013 - 17:42

Down For Maintenance.

Brandi Brown · 12 October 2013 - 10:10

Cannot check out "transaction decline use another card" is what it says when entering info... been like this for 2 days... prior to that on Oct 9/10 late evening, early morning website was down for maintenance... Whats the Deal H&M??? very frustrating...

Erika Sorocco · 17 September 2013 - 07:59

Have been getting a decline message when I attempt to pay with a credit card since 6:00pm PST - Monday, September 17, 2013. I am well below my limit, so I know that it's not me.

Jaycee McCarthy · 16 September 2013 - 12:50

Not able to check out at h&m online...

Taryn Allen · 4 August 2013 - 02:49

cannot check out on h&m. it has been like this since friday!!!

Kathryn Graham · 4 August 2013 - 02:34

I haven't been able to checkout on, I've been trying to proceed with the same hour for a day! I'm getting annoyed and feel like not giving them my custom.

Hannah Crossley · 4 August 2013 - 00:33

it's not letting me checkout on

Donna Hope · 26 March 2013 - 01:56

website saying down for maintenance

Lille Bla · 24 March 2013 - 09:05

It's not possible to proceed to checkout at

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Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble.

Rate H&M has been rated 1.7 out of 5 points. A total of 10 votes cast and 13 users reviewed the website.

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