website not working? Is it down right now? Server Status Check screenshot
GapWebsite Name: Checked:
Response Time:
Last Down:
Checking Gap
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Gap Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:543.16 ms. 
23:261.76 ms.
15:501.81 ms. 
18:551.97 ms.
21:082.29 ms. 
23:301.21 ms.
17:271.6 ms. 
22:381.89 ms.
04:134.71 ms. 
12:391.87 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 14:24

We have tried pinging Gap website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Gap - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Beth Fitzgerald · 20 July 2016 - 01:12
· · Silk 3.21 on Kindle Fire

I also can not load Gap or Old Navy. Keeps crashing.

Rachele McGinty-Mock · 22 March 2016 - 19:21
· · Chrome 48.0 on Mac

super slow today!

Stephanie Barcikowski · 27 January 2016 - 19:02
· · Chrome 47.0 on Windows

It will not load any of the selections I pick...still loading.

Robin DeLuca · 27 January 2016 - 18:56
· · Internet Explorer 11.0 on Windows

Catalog of products won't load on any of their sites.

Heather Davis Mezzetta · 29 December 2015 - 21:33
· · Chrome 47.0 on Windows

Can't check out - the cart page won't load

Gloria Heyde · 27 December 2015 - 01:10
· · Chrome 47.0 on Windows

Can not access cart to checkout!!!! This happens quite often here lately.

Lindsey Green · 6 December 2015 - 03:03
· · Safari 9.0.1 on Mac

Can't check out. Have been trying for the last couple of hours.

Anaasha Imvu · 30 November 2015 - 00:40
· · Firefox 42.0 on Windows

Have been unable to check out since yesterday

Katharina Saghi · 11 October 2015 - 01:24
· · Chrome 45.0 on Chrome OS

can't check out

Adriano Schneider · 12 June 2014 - 20:27
United States · Time Warner Cable · Chrome 35.0 on Mac

not able to check out...

JuneBee Baby · 12 February 2014 - 21:12
United States · Time Warner Cable

When I sign in and go to Order History Page on Gap website, I can't check previous order pages because Previous/Next arrows disappeared. Any help?

Cherie Godwin Keenan · 31 January 2014 - 06:39
United States · Verizon FiOS

unable to checkout at very frustrating.

Alina Ryn · 12 January 2014 - 13:30
United States · Time Warner Cable

I am not able to check out. tried three time. says technical difficulties

Lori Schintz Staples · 9 December 2013 - 06:38
United States · Verizon FiOS

checkout was not working last night and i was unable to redeem my gapcash... still not working today... are they going to extend the redempton period?

Allison Trite Iversen · 8 December 2013 - 17:47
United States · AT&T U-verse

Trying to order with my Gap cash and not able to check out and the phone lines are down. Curious.

Richard Utting · 2 December 2013 - 03:49
United Kingdom · Demon Internet / Thus plc

I cannot add certain items to my basket

Deborah Frenkel · 29 November 2013 - 15:00
United States · Comcast Cable

the first few items on a page show up, but when you scroll down you can only see the title of the item, not the picture of it.

Rachelle Lapin Stern · 29 November 2013 - 04:02
United States · Optimum Online

Trying to put in my black Friday order for the kids and is not working!! So frustrating!:(

Mary Dunlop · 26 November 2013 - 11:42
United States · Comcast Business Communications

I have been getting for at least the last 28-36 hours a McAfee red alert and it won't let me access the web site.

Bill Young · 12 November 2013 - 07:08
United States · Comcast Cable

It was down last night and again today. I did get an order in late last night but when I got on today 11-12-13 it wont load the items. :-( I keep trying. Better get it fixed before everyone does Christmas shopping.

Calvin Flamby Gassmann · 15 October 2013 - 10:04
United States · AT&T U-verse

Gap was down last night Oct 14 and their phone ordering too.

Vanessa James · 23 November 2012 - 11:24
United States · AT&T Internet Services

gap website will not load items when you click to view one specific item.... probably too many users

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