website not working? Is it down right now? Server Status Check screenshot
First Direct BankWebsite Name:
www.firstdirect.comURL Checked:
Response Time:
Last Down:
Checking First Direct Bank
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First Direct Bank Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
09:25100.8 ms. 
11:31102.8 ms.
13:53100.74 ms. 
15:57113.79 ms.
19:13108.77 ms. 
21:58102.98 ms.
04:45106.59 ms. 
07:31112.51 ms.
11:17102.18 ms. 
19:24106.16 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 20:46

We have tried pinging First Direct Bank website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access First Direct Bank - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as,

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
David Thorpe · 1 August 2016 - 16:16
· · Chrome 51.0 on Windows

Can't access First Direct 5pm, Virgin Media, London, Chrome browser.

Concepta Dawson · 1 July 2016 - 17:00
· · Safari 9.0 on iPhone

Is anyone else having trouble accessing first direct online? I have tried today and a few days ago and get the same message system is down

Steve Cooper · 5 April 2016 - 17:08
· · Chrome 49.0 on Windows

No access for me Today , Tuesday 5th April 18.06

Fred Theimpala · 20 March 2016 - 20:12
· · Chrome 49.0 on Windows

The website has not been down for 50 days - or not to me anyway. I can access site but not internet banking. Had some really weird things come up

Bob Morrison · 18 February 2016 - 16:16
· · Chrome 48.0 on Windows

Unable to access all day today from my Virgin Media broadband. According to Virgin Media it's a specific issue for Virgin Media customers - I CAN access it from my mobile using 4G

Cherie Daniel · 19 January 2016 - 15:38
· · Firefox 43.0 on Windows

website has been down for last few hours

Claire Redwood · 14 January 2016 - 11:55
· · Chrome 47.0 on Windows

website down

Uduak Umoh · 3 October 2015 - 10:32
· · Opera Next 29.0.1795.60 on Windows

i'll like to know more about the site

Terry Chipperfield · 24 June 2014 - 04:19
United Kingdom · Virgin Media · Chrome 35.0 on Mac

Very slow response times today, sometime not accessible at all.

Joe Bartnicki · 3 April 2014 - 02:54
United Kingdom · Virgin Media

I accessed my account this morning, just gone back to check something and found the website down. Tried to call the bank only to find that the phone system is down too... Must have been one hell of a crash!

Steve Isaacs · 23 December 2013 - 00:47
United Kingdom · Virgin Media

Cannot Access Site

George Darlington · 21 October 2013 - 11:08
United Kingdom · Sky Broadband

can access on mac but not pc

James Triggs · 21 October 2013 - 03:02
United Kingdom · Virgin Media

Website been down for over an hour this morning

Steve Hill · 18 October 2013 - 20:50
United Kingdom · BT

Can't access tonight

Paul-James Merrell · 18 October 2013 - 12:40
United Kingdom · Sky Broadband

same - very odd!

Dorinda Cheesman-Biggs · 18 October 2012 - 14:02

usually an excellent site, can't get on to FD at all tonight...

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