website not working? Is it down right now? Server Status Check screenshot
Adobe Creative CloudWebsite Name:
creative.adobe.comURL Checked:
Response Time:
Last Down:
Checking Adobe Creative Cloud
Please wait while we check the server...
Adobe Creative Cloud Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
08:027.64 ms. 
23:036.71 ms.
10:207.77 ms. 
00:067.5 ms.
05:557.91 ms. 
17:387.59 ms.
09:496.6 ms. 
16:057.89 ms.
20:367.66 ms. 
16:437.35 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:42

We have tried pinging Adobe Creative Cloud website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Adobe Creative Cloud - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Juliette Moreau · 25 May 2016 - 19:26
· · Firefox 46.0 on Mac

If you trying to update you're applications using the Creative Cloud App and are using a mac basically its a permission problem that has only happened with the upgrade to El Capitan. I don't know if you are familiar with the software etc so forgive me if the instructions are aimed at an average 6 year old! :0)

Go into your system preferences / Security & Privacy / Firewall. If the lock symbol at the bottom left is locked then click on it and put in your password (the one you use to allow installation etc)

Click on Firewall Options:

Then using the + sign on the left under the empty window add in all your adobe software from your application folder using the pop up browse window INCLUDING the Creative Cloud App. Also select "Automatically allow signed software to receive incoming connections".

Click okay and re-lock the lock. Quite out of the preferences. Switch your broadband connection off and on or restart. Give it a moment or too and relaunch your CC app. This has worked for me although it gave me the same errror message for a few minutes on one of the applications and then it blew through.

Good luck. If you are using a PC you will need again to add the servers or applications to your allowed list - but I do PC's so ya are on your own there!

Carl Bishop · 20 January 2016 - 10:31
· · Chrome 47.0 on Windows

will we get a refund and the time we have to wait to get back on

Steffen Berndt · 22 December 2015 - 15:31
· · Chrome 47.0 on Windows

Can't connect to Adobe servers ---> Can't download/update/activate software

DW Thompson · 1 November 2015 - 15:51
· · Firefox 41.0 on Mac

System is down for me

Karen Keene · 7 October 2015 - 22:06
· · Chrome 45.0 on Mac

files not syncing

Sam Stratigeas · 23 June 2014 - 19:36
Canada · Bell Canada · Safari 7.0.4 on Mac

Can get to home page but doesn't respond to downloads

Michael R. Adams · 15 May 2014 - 14:17
United States · Atlantic Broadband · Firefox 29.0 on Windows

I just noticed it was down. I used Photoshop CC earlier today, and it didn't alert me that anything was amiss, but I cannot log into my account now.

Raymond Frake · 15 May 2014 - 12:10
United States · CCH Incorporated · Safari 7.0.3 on Mac

I haven't been able to log in for the past 24 hours. I thought maybe it was a password problem, but when I ask to reset my password it tells me my address doesn't exist in their database. Also, signing in on their website brings up a page with a bunch of Chinese characters on it. Very strange.

Matias Causa · 15 May 2014 - 07:44
United States · Sprint · Safari 7.0.3 on Mac

Cant login yet. Anyone knows whats up?

Paul Williams · 15 May 2014 - 01:27
Germany · Deutsche Telekom AG · Safari 7.0.3 on Mac

Adobe Story is also unavailable due to Creative Cloud (requires Adobe ID for login). This is holding up important work.

Rene Arreola · 14 May 2014 - 23:27
United States · Comcast Cable · Firefox 29.0 on Windows

I can't login to my business catalyst account, since around 3pm PST. Has Adobe been hacked again?!?

Amy Bedinghaus · 14 May 2014 - 20:08
United States · Time Warner Cable · Safari 7.0.3 on Mac

I have not been able to log in since about 4pm today. I do not know if it was working before that because 4pm was the first time I signed onto my computer today.

Carlos Baez · 14 May 2014 - 19:36
United States · Cox Communications · Chrome 34.0 on Windows

cant login to adobe creative cloud

John Michael Howard · 14 May 2014 - 18:17
United States · AT&T Internet Services · Firefox 28.0 on Windows

I am trying to update a website i am doing in muse and I cant upload to buisiness catylist or log into the creative cloud... this stinks. 8:17pm cst

Jireh Ivan Hinton · 14 May 2014 - 14:59
United States · Road Runner · Chrome 35.0 on Mac

cant login to the Adobe subscription. not good guys.

James Rytter · 14 April 2014 - 01:24
United Kingdom · Virgin Media

Just have a login page which logs me into a blank (white) screen

Tim Ashley · 13 April 2014 - 17:00
United Kingdom · BT

Just gotta hate cc

Eric Robert Jay Hilgart · 25 November 2013 - 13:00
United States · Norlight Telecommunications

I'm unable to log in currently (3:00PM CST) to the Creative Cloud website - had someone 250 miles away try to log in for me as well and that would be a no-go as well. I can get to the sign-in page to enter my user ID and password and from there it sits with a little icon which spins and spins and spins and does nothing else.

Anyone have a number to report an issue? Their hold times are always horrible.

Scott Infiniti Christina · 23 October 2013 - 21:10
United States · Comcast Cable

I'm having problems here as well. October 24th, 12am.

Manuel Garza · 23 October 2013 - 13:03
United States · Grande Communications

Yes it is, and I have deadlines. I knew this would be an issue with subscription based software. Uhg!

Dave Roberts · 25 August 2013 - 13:11
United States · Comcast Cable

Nothing like having a mission critical service down.

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