Cra-arc.gc.ca website not working? Is it down right now?

Cra-arc.gc.ca Server Status Check
cra-arc.gc.ca screenshot
Canada Revenue AgencyWebsite Name:
www.cra-arc.gc.caURL Checked:
Response Time:
Last Down:
Checking Canada Revenue Agency
Please wait while we check the server...
Canada Revenue Agency Website Status History
Cra-arc.gc.ca server report and response time

The above graph displays service status activity for Cra-arc.gc.ca over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
02.Dec.2016
13:5838.14 ms. 
02.Dec.2016
16:0642.64 ms.
02.Dec.2016
18:2940 ms. 
02.Dec.2016
20:4438.56 ms.
02.Dec.2016
23:2437.37 ms. 
03.Dec.2016
03:2240.86 ms.
03.Dec.2016
05:2838.47 ms. 
03.Dec.2016
07:3639.06 ms.
03.Dec.2016
14:3641.27 ms. 
03.Dec.2016
16:3838.62 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 19:41

We have tried pinging Canada Revenue Agency website using our server and the website returned the above results. If cra-arc.gc.ca is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Canada Revenue Agency - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as cra.gc.ca

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Cra-arc.gc.ca?
▼ LAST 6 MONTHS ...
Graham Harris · 21 July 2016 - 13:58
· · Safari 9.1.1 on Mac

Tried multiple times between 9:30 and 9:50 EST to log into CRA but not able to access My Account. No response on website.

Aalia Kammeron · 9 July 2016 - 03:31
· · Chrome 51.0 on Android

I can not get to My Account. When push on the high lighted " My Account it takes me too different pages, but no where for me to sign in.

Donna Lynch · 10 June 2016 - 22:42
· · Firefox 47.0 on Mac

when i go to service canade it goes to error code 404, not available, moved or temporarily down.

▼ MORE THAN 6 MONTHS AGO ...
Ginty Burns · 15 May 2016 - 00:41
· · Firefox 46.0 on Windows

I've been trying to log in for 8 hours. Sometimes I can get to the stage where it asks me my username and password and then hangs, but mostly it hangs when click the "My Account" button. Useless. The business side is also down for maintenance all weekend, but at least there's a message to that effect.

Rebecca Johnson · 15 May 2016 - 00:34
· · Chrome 50.0 on Windows

Can't log in to my account.

Steve Mitts · 14 May 2016 - 22:58
· · Firefox 46.0 on Mac

cant log in

Tisane Scanlan · 14 May 2016 - 22:50
· · Internet Explorer 11.0 on Windows

same problem - must be their system

Gregory Errol · 14 May 2016 - 21:17
· · Chrome 50.0 on Mac

I havent been able to get to the login page. I click CRA Login and nothing is happening. Souds like the site is down... I have been trying for an hour or so now.

Eugene Zhang · 14 May 2016 - 20:01
· · Chrome 50.0 on Windows

My account page - click on logon or register button does not open the next page

Kim Steinke · 14 May 2016 - 19:20
· · Chrome 50.0 on Windows

Looks like the website is down now. Can't get past the login page.

Denis Bazinet · 14 May 2016 - 19:05
· · Chrome 50.0 on Windows

same...

Tori DeSchiffart · 14 May 2016 - 15:35
· · Chrome 50.0 on Mac

I have been trying for the last hour and can't get in.

Brad Fraser · 14 May 2016 - 14:30
· · Safari 9.0 on iPhone

Same issue

Brad Fraser · 14 May 2016 - 14:30
· · Safari 9.0 on iPhone

I click on cra login and the page freezes and won't load.

Casey-Evans Christine · 14 May 2016 - 14:21
· · Chrome 46.0 on Windows

I have. Cannot get in

John Locke · 14 May 2016 - 14:20
· · Firefox 46.0 on Windows

CRA Login just hangs with no response

John Golden · 14 May 2016 - 13:33
· · Chrome 50.0 on Windows

has anyone tried my account today, I can not log in to account

Sara Adem · 19 April 2016 - 20:50
· · Chrome 37.0 on Windows

can log on to my account then it says error code, the next time i tried, it won't even let me get past the security questions, 2 days now and i can't get on to my account

Elizabeth Offin · 5 April 2016 - 16:33
· · Chrome 49.0 on Windows

CRA is sooo slow today. Painful. AFR is having trouble for our whole office too.

Linda Marie Lockwood · 27 March 2016 - 17:21
· · Safari 9.1 on Mac

I had the same problem attmpeting to log into my account on the CRA website a couple of days ago due to error message "services unavailable," but eventually it corrected itself. Right now I am having problems using Netfile through TurboTax. When I contacted TurboTax they said that the CRA is using the holiday to upgrade their system. I haven't been able to contact the CRA due to their offices being closed for the Easter weekend.

Amanda Lynn · 24 March 2016 - 23:47
· · Internet Explorer 11.0 on Windows

I get either the Link is broken error or error 010 saying services are down. Ive been trying for 2 hours

Lester Rodriguez · 24 March 2016 - 23:25
· · Safari 9.0 on iPhone

Yes, same here. Hope this gets resolved asap.

Sandra-Kent Hamilton · 24 March 2016 - 23:15
· · Chrome 46.0 on Windows

I have been trying to ligin in to represent a client. When I log in and it tells me it may be a broken link or the web address has changed. Is there a problemÉ

Stephanie D'Eon · 24 March 2016 - 21:56
· · Chrome 49.0 on Windows

I have been trying to acess my CRA account. When I log in and go to taxes information it tells me it may be a broken link or the web address has changed. Either way, how do I get in please

Sandra-Kent Hamilton · 29 February 2016 - 18:11
· · Chrome 46.0 on Windows

Trying to file T4s and T5s. Can not access site for filing.

Christine Solman Bruneau · 29 February 2016 - 17:50
· · Chrome 46.0 on Windows

Have tried three different devices, cannot access website. Deadline today for T5's

Leanne Cameron Rivard · 17 February 2016 - 21:22
· · Firefox 44.0 on Mac

I get error 101 code when trying to log in.

BuyingAndroid: Google Android Tablet PC's · 17 February 2016 - 20:42
· · Chrome 48.0 on Windows

Trying to login today for 2 hours and getting Error 101 message

Matt Shale · 17 February 2016 - 20:15
· · Safari 8.0 on iPad

Cra login services not working error code 101

Suzan Ralph · 12 February 2016 - 18:43
· · Chrome 46.0 on Windows

trying to log in but getting a message wrong social #

Heather Newport · 27 January 2016 - 14:45
· · Chrome 47.0 on Windows

I have been getting the services down message since noon on January 26 2016 and it is still down. How long is this goiing to last?

Carolyne Lapierre Guest · 26 January 2016 - 19:23
· · Internet Explorer 11.0 on Windows

We're sorry, but technical difficulties mean that we are unable to process your request at this time. all morning Jan 26

Candi Hallstrom-Capstick · 26 January 2016 - 15:57
· · Firefox 43.0 on Windows

http://www.cra-arc.gc.ca/esrvc-srvce/tx/rprsnttvs/menu-eng.html
Represent a client is down....AGAIN....in January - HST filing month.

Marie Johnson · 10 December 2015 - 19:31
· · Internet Explorer 11.0 on Windows

Cannot log in, from different devices and browsers. Simply hangs on logon page 5+ minutes then unspecified error. Annoying!

Bill Mercer · 23 November 2015 - 19:23
· · Firefox 42.0 on Windows

Website is down.....

Paolo Traverso · 23 November 2015 - 19:04
· · Firefox 42.0 on Mac

cannot access website www.cra-arc.gc.ca

Daniel Charrier · 5 November 2015 - 18:53
· · Chrome 42.0 on Windows

ARC login down again

Peter Lhotka · 5 November 2015 - 18:47
· · Chrome 46.0 on Windows

CRA Login services down

Erin Shepherd · 5 November 2015 - 18:47
· · Chrome 46.0 on Chrome OS

I cannot log in to CRA Login or CRA Partner Login. Neither pages will load. I tried a few hours ago & had the same problem.

Sandra-Kent Hamilton · 5 November 2015 - 18:45
· · Internet Explorer 11.0 on Windows

Have been trying to loin to Represent a Client for the last 5 hours. No luck. The regular site comes up but am not able to login.

Lori Espelien McKague · 5 November 2015 - 18:41
· · Safari 8.0.7 on Mac

Have been trying to login to my business account for an hour... still no luck. The regular site comes up... it is the login that hangs.

Natasha Spesivtseva · 5 November 2015 - 18:33
· · Internet Explorer 11.0 on Windows

Cannot access Revenue Canada business filing

Orbital Pads · 5 November 2015 - 18:30
· · Firefox 41.0 on Windows

Unable to log into my account services for the last hour. I see that Service Canada Website is down as well.

Samantha MacLeod · 5 November 2015 - 18:07
· · Internet Explorer 10.0 on Windows

I have been unable to access any CRA services - Netfile, PDOC nor represent a client.

Joe Kraus · 5 November 2015 - 18:06
· · Firefox 39.0 on Windows

Same here, tried different browsers and nothing.

Hadi Firouzi · 5 November 2015 - 18:04
· · Chrome 46.0 on Windows

I cannot get to My accout, the login page doesnt load!

MB Houck · 5 November 2015 - 17:47
· · Android Browser 4.0 on Android

Cannot get onto My Account feature..

Sylvia Matthews · 5 November 2015 - 17:34
· · Firefox 41.0 on Windows

really slow and then no service. Only for this site Nov 5 2015

Edward Smith · 23 April 2014 - 13:06
Canada · Shaw Communications

I cannot reach the site even though I have proper log in ID and password

Anand Dubey · 12 April 2014 - 00:36
Canada · Bell Canada

The CRA site is down because of a recent hacking bug that could compromise all users' information. It's in the news. CRA changed the rules to allow tax returns to be submitted after April 30th. That's why the sign-in button doesn't let you click on it, they shut down the site for the time being.

Ryan LePage · 8 April 2014 - 20:51
Canada · Rogers Cable

Kerry Evans your tip works!!

Kerry Evans · 8 April 2014 - 20:20
Canada · SaskTel

Not sure if this will work for everyone but using Firefox -- I Googled "CRA Quick Access" and found the link for the main page. Instead of clicking it I hovered over the little down arrow that's beside the link name so that "Cached" appeared, and clicked that -- this pulled up an older version of the page and the sign-in link actually worked!

Patrick Stiles · 8 April 2014 - 20:01
Canada · Rogers Cable

log in page is not loading. It's April - please fix it asap! Hasn't loaded on either of my macs, using Safari

Mike Lawrence · 8 April 2014 - 19:59
Canada · Rogers Cable

log in page not loading on either of my macs using safari. It's April - get it fixed!

Roma Verna Relox · 8 April 2014 - 19:48
Canada · Shaw Communications

Cant log in to CRA.. :/ darn.. why is it down???

Sandra Walsh-Whitford · 1 April 2014 - 16:40
Canada · Rogers Cable

I'm using safari, and cannot get the login or quick access login page to even load for me to try to enter my passwords.

Jim Epp · 1 April 2014 - 14:40
Canada · Start Communications

Trying and retrying. Can't get logged in. One time I got as far as entering my security answer but that was it. It just sits there as if it's trying to load. i'm using google Chrome. I wonder if it's a browser issue?

Edit: I tried and the same happens in Firefox. Finally (on Chrome) I did get logged in but can't navigate on the page. It does the same thing. It sits and acts like it's thinking real hard about loading. :/

Debbie Duncan · 1 April 2014 - 14:05
Canada · Cogeco Cable

Can't load CRA login - tried 3 times

Dorothy Dallaire · 1 April 2014 - 13:31
Canada · Rogers Cable

Was able to login once, then tried to go to a certain location and it wouldn't load. Now the login page loads, but won't go any further.

Chantal Shaw · 1 April 2014 - 11:46
Canada · Videotron Ltee

still haven't got in... 1.5 hrs now...

Terri Huggins · 1 April 2014 - 11:36
Canada · Bell Canada

This is extremely slow... it's been 5 minutes and still no access to login on represent a client!

Chantal Shaw · 1 April 2014 - 10:17
Canada · Videotron Ltee

I've been waiting 20 minutes on 2 seperate devices, to log in!

Tina N' Steven Tam · 1 April 2014 - 06:57
Canada · Shared Services Canada

Log-in page is not loading.

Marie Schenkeveld · 31 March 2014 - 12:54
Canada · Shaw Communications

it is taking over 10 minutes to log onto represent a client! please fix!

Natalie Bridal-Fisher · 13 February 2014 - 05:03
United Kingdom · Virgin Media

Website will not load to CRA Login.

Submit a comment using your Facebook ID.

Is Cra-arc.gc.ca down for you right now? Submit your comments about Cra-arc.gc.ca service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.