website not working? Is it down right now? Server Status Check screenshot
ClearWebsite Name:
www.clear.comURL Checked:
Response Time:
Last Down:
Checking Clear
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Clear Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
01:3837.47 ms. 
03:5637.73 ms.
02:3836.62 ms. 
04:3137.24 ms.
05:3037.8 ms. 
00:3936.84 ms.
09:1936.61 ms. 
07:0236.61 ms.
10:0537.54 ms. 
16:1138.78 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 08:49

We have tried pinging Clear website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Clear - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Rich Zelnick · 27 October 2015 - 19:23
· · on

Has anyone come up with alternatives for Clear, ending in Nov 2015

Starwalker Jones · 27 September 2015 - 12:39
· · IEMobile 11.0 on Android

Clear is down for a few hours already

Sd Dn · 31 July 2013 - 10:35
United States · Clear Wireless

my clear internet service has been fading on and off all morning

Polo Page · 5 October 2012 - 15:09

It seems WiMAX provider had a billing emails issue today that has resulted in their main website,, melting down as people try to find out why their payments "failed".

Calling 888-888-3113 gives a message explaining that if customers received multiple emails today, these were in error.

James Lee · 5 October 2012 - 13:53

Same here, I got 4 emails from clear. I have been thinking about switching back to Comcast, I guest this is good time to do so.

Alan Waldron · 5 October 2012 - 13:35

Same here, received about 8 "We Couldn’t Process Your Payment" emails. "" is down and the emails are using "" URLs. Go to this and it resolves to a third party "Responsys" marketing tool. Looks like either Clear or Responsys have been attacked / hacked.

Nicole Grove · 5 October 2012 - 13:04

Thanks for the info Stephen!

Stephen Kohl · 5 October 2012 - 13:00

The messages may be theirs but erroneous, someone "accidentally" sent them out to everyone and the customer response has crashed their web site. Major screw up at the least. At least my internet is still up! Called Channel 4 NBC in Nashville and they told me that's what they knew.

Nicole Grove · 5 October 2012 - 12:55

I'm getting "We Couldn’t Process Your Payment" emails even though my next charge doesn't go out until mid-month and last month was paid. Site is also down for me.

Linh Nguyën · 5 October 2012 - 12:46

Same here. Got 7-8 emails..

Paul Calzada · 5 October 2012 - 12:34

Exact same issue here, Stephen Kohl.

Gary Ashby · 5 October 2012 - 12:08

it's not working for me either

Stephen Kohl · 5 October 2012 - 12:03

I'm getting lots of Urgent emails from "Clear" at the same time saying my credit card info is not valid and to update it. Coincidence?

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